Best Sump Pumps in San Jose CA

Great company! Awesome customer service. Definitely recommend.

I've been working with them for about a year now and I love how good they are at what they do. They're reliable, prompt, and knowledgeable. It's also nice to be able to work with someone from the area that you know you can trust.

Extremely unreliable time window estimates and condescending management. The plumber was helpful and professional though. Roto-Rooter gave me a time window for 10 am - 2 pm on Sunday and I cancelled all of my plans to sit and wait for them. I had to keep calling and waited for about 15-30 minutes each time on hold for dispatch for an update. I waited until 7:30 pm until they said they wouldn’t be able to show up after all and guaranteed to come the next day between 8 am - 12 pm and also offered me a $50 credit for the inconvenience. They ended up being delayed again and showed up past the window.When I called the next day to talk to management, they were extremely condescending and rude. He asked me “Who told you you were getting a discount? You don’t use plumbing companies often do you? You should be grateful we arrived on a timely manner.”1.) I have used plumbing companies before 2.) Even if I haven’t, that’s not a professional way of speaking with a first time customer of your company (which I identified myself as) 3.) Arriving a whole day late with little communication is not “a timely manner.” 3.) Plumbing services are not something people frequently use anyways, only if you have issues, so that remark feels even more defensive and unnecessaryI’m severely disappointed since their services were so easy to book online and they seemed to have gotten great reviews online otherwise. I’m not sure why they think that I would be encouraged to be a repeat customer with that level of service.

They canceled on Monday because someone twisted their ankle, they canceled on Tuesday, Wednesday and Thursday because they had no parts, (a toilet handle and a seal) they cancelled on Friday because they had no plumber available. We fired them. They NEVER phone you to say they are not coming, you sit at home in a 4 hour window day after day waiting. Then you phone them for the latest excuse.........

He arrived inside the window. He put on booties while walking on the carpet. Unclogged the toilet very quickly and left the place neat.

Honest, knowledgeable, fair.

The team is very professional and fixed the leaking in crawlspace, and helped install a new toilet, nice and clean.

Called and they sent someone first thing in the morning. Did a great job fixing the problem. Will definitely use them again if needed.

Very professional and reliable

Excellent. Prompt, professional and courteous. Tim and the guys are available 24/7 without a grouch. Always on time and ready to go.

I randomly started receiving unsolicited spam from 1 hour drain. How did that happen. It will be reported to the local federal trade commission!

I have used John for repairs in my kitchen and bathroom over a year ago. His work is very good. He gave me some great advice recently on my water heater. I highly recommend him.