Best Repair HVAC in San Francisco CA

My father is 97 years old and lives mostly independently in his own Condo. His kitchen faucet blew up unexpectedly. Last time he had a plumbing issue, it took me almost a week to get anybody out to look at it. I knew that someone else in my Dad's building was having plumbing work done = R&L. I looked them up on the internet, called them and explained our situation, noting that they would already have somebody in the building working on another unit. They were very responsive, very helpful and very professional. They were also very communicative throughout the process - which is important when your Dad is 97. The faucet was replaced and fixed within hours. What a great customer service experience I had!

Would recommend working with Lutz Plumbing. I was able to work through the problem by email and had a tech out in a few days. The tech walked me through the repair and was in and out in about an hour.

I tried to call for estimates and the service agent, Mia, scoffed and hung up the phone. When I tried to call back, she blocked my number. When I called from a different number that service agent was extremely unwilling to help in any way. Use at your own risk. If management would like to contact me, I'd be more than happy to speak to them.

Took over 4 months to complete a 2 week job leaving walls open for months