Best Hvac in San Francisco CA

I work for a small property management company here in the city and we have rentals all over. Larry at R&L Plumbing has turned out to be a godsend for us. We will continue to use this company!!

Worked with them (phil and Jacob) on our tankless water heater which was throwing an error code and turning off every couple days. We originally called Ace which had strong reviews and ratings but the experience was extremely difficult - first, they said someone would come that day and then no one ever came. I was then the one to follow up and they said someone would come the next day. Second, two different people came on-site two different times and neither could figure out the problem or even the slightest idea of what the problem was. Both said they needed to talk to the manufacturer. That makes sense but found it odd that two different people from the same place came only to say they needed to do the same thing which neither seemingly ended up doing. They also insisted they needed to come onsite to have any sense which turns out not to have been true. At this point i realized we needed to find someone else and hopefully an experienced team that could help us quickly — having no hot water is a big problem! The Lutz team asked for info about the problem before coming onsite (which is the efficient thing to do) and was able to discuss possible diagnoses with me before coming onsite. They clearly explained what they needed to do once onsite and how much different solutions would cost. They deployed someone from their team very quickly and the problem was solved in a couple of days and the in person work was efficient and didn’t waste our time. Phil was also extremely responsive and easy to coordinate with. Additionally, i was worried about the color of the water after the solution was put in place and phil responded right away explaining why the discoloration happened, how to get rid of it, and he sent someone out to help get rid of it that day. Would definitely recommend and plan to call them again for any issues in the future. Only thing they could improve is their front office was slow to connect me with phil. Once working with phil, things were easy but i had to call twice and tell their front office the same thing before getting in touch with him.

Driver was drinking alcohol during shift

I tried to call for estimates and the service agent, Mia, scoffed and hung up the phone. When I tried to call back, she blocked my number. When I called from a different number that service agent was extremely unwilling to help in any way. Use at your own risk. If management would like to contact me, I'd be more than happy to speak to them.

Took over 4 months to complete a 2 week job leaving walls open for months