Best Video Inspections in San Antonio TX

The plumbers were prompt, respectful, and hard-working. We were well taken care of.

A week ago, one side of a rental duplex property had a water leak. I had asked some friends I know for names and numbers of plumbers. Got responses, called and no answer. Then I remembered about Big City Plumbing. I knew the wife of the owner and had referred people to them before, but I had never personally used their service. So I called to see if the could come for an estimate. They were booked solid for the day, but they said yes, they would fit me in. I called back 2 hours later and changed my call from an estimate to repair. They said no problem. On a bay they are booked solid. A hour goes by and I get a text from a number I am not familiar with. I open the text, it is a photo of Homer, from Big City Plumbing, he will be the plumber that will be coming to my address and will be there shortly. That is amazing. especially since I have not used this company before, I am now aware of who the plumber is, what he looks like and a time frame. In this day in age, that is above and beyond! Then he shows up, my father explains the situation, voices all his concerns and everything he wants looked at, fixed and checked. Homer does everything my father asked, was very professional, did not talk down to my father nor did he assume my father knew what he meant to say. Homer took his time, did an amazing job. Was so professional. My father was pleased. Today, the other side of the duplex had an emergency. I called Big City Plumbing, they were open today, Audra is so sweet and professional. Sets up an appointment for me and less than an hour later, I get a text message from Big City Plumbing with a picture of Charlie who will arrive shortly! Charlie gets here, fixes the problem, is so nice, professional, patient, courteous and did an impeccable job. I have never had this type of professionalism and courteousness from a company. From the moment you call for assistance till the moment they drive away. We will now only use Big City Plumbing!

Had a wonderful experience with the most professional and courteous technicians! They were able to accommodate our urgent request for a same day appointment and thoroughly explained the issue and how they would resolve it so we could approve the work and cost. I will refer all my friends, family and clients to Alamo Plumbing Solutions!

Called on a Friday said he would try to come on Saturday, then called again said he would come on Monday, then said he'd come on Tuesday morning still no show. Waited all day for 3 days for nothing!!!

A great responsive service company that followed thru . They were here as agreed to and called ahead when they were on the way. Polite and experienced crew. Will use again.

Great working with them!

Very professional and straight forward. He did everything he said he would do plus more. I would recommend this company to everyone. Best plumbing experience i have ever had.

Fast and reliable. Showed up when promised and and did good clean work. Used several times. Also had a large excavation job. Done quick and pulled permits with no issues. This guy believes in “customer service “.