Best Mini Split Systems in Reno NV

Back in the fall we scheduled with Paul’s Heating and Air to update our seventeen-year-old system along with installing a tankless hot water heater. James Dehl personally came to our home to examine our system and propose recommendations, and we were very excited to begin the process. However, the communication internally was difficult, and the project took much longer than originally scheduled. What should have taken two days actually spanned a week and a half. The details of why that happened aren’t important. I actually want to share what IS important. Every person who entered my home was kind and respectful. I never felt unsafe, and genuinely enjoyed my interactions with Paul’s team. I felt it was valuable to share my disappointment with the timeline and some damage that was left behind from some of the more invasive work. I kindly gave James my feedback because as a business owner myself I know I can’t make improvements or guide my team if people don’t tell me when they have a less than expected experience. James was incredibly gracious and kind, and immediately took steps to rectify the issue of damage. The vendors he contracted with were punctual, respectful and did a wonderful job. At no time was I made to feel unreasonable or unappreciated because of my feedback. Quite the opposite in fact. Honestly, I feel like I have a genuine relationship with James and his company, which is good because they’ll be responsible for maintenance, updates and repairs for years to come.

I want people to know that it’s possible they won’t have the installation experience I had, and that would be fantastic. However, if you do have an experience that leaves you frustrated you can be assured that if you communicate with the leadership of this company they will work with you to make it right. That’s actually more important to me than a perfect experience because let’s face it, stuff just happens sometimes. We can’t control everything, only the way we handle things. I can honestly say this company handles its business very well, and truly cares about their clients. I can also say that my home has NEVER been more comfortable thanks to James’ recommendations and the hard work of the team. I’m very grateful to have them available for any heating and air conditioning services I might need in the future.

Matt was amazing! He was kind and efficient and I will be going back to him for any future plumbing needs.

Great company. Amazing experience from start to finish!

Derek and Jack went above and beyond. Great service!