Best Heater Units in Raleigh NC
Plumber
Great customer service. Very friendly staff
9400 Ransdell Rd #7, Raleigh, NC 27603
Plumber
Mark from Optimal Plumbing helped take care of several issues in my home ranging in severity from a waste pipe draining into my wall to adjusting some loose faucet handles. He was courteous, did great work, and gave 3 options for the work to be done in case I could only afford the most necessary repairs. Would work with him again.
1805 Garner Station Blvd, Raleigh, NC 27603
Plumber
At one time, I thought highly of this company, but my most recent experiences have been terrible. I would not recommend them to friends, or family.
They quoted $823 to replace an inducer motor on my HVAC system. Without any HVAC experience, I viewed a couple YouTube videos, then ordered the part on-line for $320. It took me only 45 minutes to replace the part. And, the vast majority of that time was taken in reading the directions and double checking my work. It was simple. Yet, they sought to charge over $400 an hour for labor to replace a snap in part. Worse, for something that took me 45 minutes, would likely have taken an HVAC repair person 10 to 15 minutes, making the true labor rate appreciably higher. Can you imagine what they would charge if complexity was involved? Just watch a couple YouTube videos on compressor, drier or accumulator replacement. That's where skill is required. This was a very simple job, yet they attempted to fleece me with an extraordinarily high labor rate for a simple job, absolutely egregious and unacceptable.
They installed a Trane Heat Pump system for me in 2011. It came with a 4 year warranty. Had they signed me up for the extended warranty, which was free from Trane, that warranty would have been extended to 8 years. They didn't sign me up, or even alert me to the need. Nor, was there anything in the paperwork that alerted me. At the 5 year point, the coils on this system developed a leak. The coils cost over $3,400 to replace.
Finally, they installed a system humidifier for me. They didn't advise or install a filter system on the water-line. The evaporating water left a hard, flaky mineral deposit behind that was thrown into the coils, clogging up the coils, destroying the efficiency of the system. It was an ill-planned , ill-positioned installation that created numerous problems and wasted time and money to resolve. After a year of use, I turned the system off.
Their labor rates are excessive. They don't look after the customer's best interest on warranty issues. And they did sloppy work for me. So, my 1 star recommendation should be readily understandable. I'm only sorry it could not have been ZERO stars.
Addendum: Two years after they posted, I am just now seeing the company's response to my review. Their response contains a number of lies ...
1. I made no request that Raleigh Heating and Air do work for free. I made no threats about bad reviews. NONE
2. There was no self diagnostic here. Regular maintenance of the system they installed in 2011, by a company other than Raleigh Heating and Air, identified the need to add refrigerant in 2015, and again in 2017.... alerting me to a refrigerant leak in the system.
3. Their details about the warranty are wrong. TRANE informed me that Raleigh Heating and Air failed to register the unit for warranty. And, if they had done so, TRANE would have extended the parts warranty from 4 to 8 years. Every reputable HVAC company will register a customer's unit for warranty coverage upon installation, and not leave those details to the customer. At the very least, they failed to inform me of the need to register to extend the warranty, and there was nothing in the paperwork provided with the install that alerted me to this need either.
4. The issue of the $400 an hour labor rate for inducer motor replacement stands. I paid Raleigh Heating and Air to come out and diagnose a problem I was having with a Bryant unit at my home (a different unit than the one they installed in 2011). They quoted me a rate that worked out to at least $400 an hour for labor, if not significantly more. How they justify $400 an hour is beyond common sense.
And after the LIES in their response, I should be even more aggressive and go after them legally. This company failed me, miserably, in both installation of a new system(s), and repair of an existing system.
I WILL NEVER AGAIN DO BUSINESS WITH RALEIGH HEATING AND AIR.
They quoted $823 to replace an inducer motor on my HVAC system. Without any HVAC experience, I viewed a couple YouTube videos, then ordered the part on-line for $320. It took me only 45 minutes to replace the part. And, the vast majority of that time was taken in reading the directions and double checking my work. It was simple. Yet, they sought to charge over $400 an hour for labor to replace a snap in part. Worse, for something that took me 45 minutes, would likely have taken an HVAC repair person 10 to 15 minutes, making the true labor rate appreciably higher. Can you imagine what they would charge if complexity was involved? Just watch a couple YouTube videos on compressor, drier or accumulator replacement. That's where skill is required. This was a very simple job, yet they attempted to fleece me with an extraordinarily high labor rate for a simple job, absolutely egregious and unacceptable.
They installed a Trane Heat Pump system for me in 2011. It came with a 4 year warranty. Had they signed me up for the extended warranty, which was free from Trane, that warranty would have been extended to 8 years. They didn't sign me up, or even alert me to the need. Nor, was there anything in the paperwork that alerted me. At the 5 year point, the coils on this system developed a leak. The coils cost over $3,400 to replace.
Finally, they installed a system humidifier for me. They didn't advise or install a filter system on the water-line. The evaporating water left a hard, flaky mineral deposit behind that was thrown into the coils, clogging up the coils, destroying the efficiency of the system. It was an ill-planned , ill-positioned installation that created numerous problems and wasted time and money to resolve. After a year of use, I turned the system off.
Their labor rates are excessive. They don't look after the customer's best interest on warranty issues. And they did sloppy work for me. So, my 1 star recommendation should be readily understandable. I'm only sorry it could not have been ZERO stars.
Addendum: Two years after they posted, I am just now seeing the company's response to my review. Their response contains a number of lies ...
1. I made no request that Raleigh Heating and Air do work for free. I made no threats about bad reviews. NONE
2. There was no self diagnostic here. Regular maintenance of the system they installed in 2011, by a company other than Raleigh Heating and Air, identified the need to add refrigerant in 2015, and again in 2017.... alerting me to a refrigerant leak in the system.
3. Their details about the warranty are wrong. TRANE informed me that Raleigh Heating and Air failed to register the unit for warranty. And, if they had done so, TRANE would have extended the parts warranty from 4 to 8 years. Every reputable HVAC company will register a customer's unit for warranty coverage upon installation, and not leave those details to the customer. At the very least, they failed to inform me of the need to register to extend the warranty, and there was nothing in the paperwork provided with the install that alerted me to this need either.
4. The issue of the $400 an hour labor rate for inducer motor replacement stands. I paid Raleigh Heating and Air to come out and diagnose a problem I was having with a Bryant unit at my home (a different unit than the one they installed in 2011). They quoted me a rate that worked out to at least $400 an hour for labor, if not significantly more. How they justify $400 an hour is beyond common sense.
And after the LIES in their response, I should be even more aggressive and go after them legally. This company failed me, miserably, in both installation of a new system(s), and repair of an existing system.
I WILL NEVER AGAIN DO BUSINESS WITH RALEIGH HEATING AND AIR.
2730 Rowland Rd, Raleigh, NC 27615
Plumber
Placed several calls to request appointment. Finally, One of the owners came to our property and said he they could do the work. We received the quote and wanted to move forward with the work, but after several follow up calls to finalize the planned work, we received no response. I understand that they may be busy with other jobs, but after 2 weeks, I believe this company didn’t want our business. I have my thoughts about why this would be so. Nevertheless, I expected a professional company would have a least responded, even if they decided not to do the job. Given the unprofessionalism, I now doubt I’d this is a real company that can be depended upon to complete the work. Very disappointing…..
1204 United Dr, Raleigh, NC 27603
Plumber
Went with another company that did not require an upfront service fee
315 Royalston Ave, Minneapolis, MN 55405