Best Air Purifier in Raleigh NC

Great service very professional.Technician (Jake) friendly clean and professional.

Excellent response time. No extra charge added for Sunday morning visit due to a compressor on a Carrier unit that was shot. Gage, the tech, was knowledgeable and thorough. We were very pleased with the experience. Transparent, reasonable pricing.

The plumbing work Eric Grimes performed was actually pretty good, however the customer service provided by Eric and his manager Brian Wood was not. I paid $105 to Bolton in “diagnosis” fees 2 days before this plumbing work and I would think that was the purpose of the diagnosis and the results would have determined what needed to be done and the level of effort. I asked for a quote on the cost, and he said it would come in at $750 for the plumbing work for the entire job parts and labor. My wife had no idea until Eric came and asked for her credit card and she was not provided a receipt, even though she asked for one. He said it would be emailed to us. It took multiple requests over several days before I finally got a receipt and when I saw the invoice and amount charged on our credit card I was surprised at the total invoice in the amount of $1173.34, a 56% increase ($423) above what we had been quoted, with no explanation. I called and asked Eric for an explanation but he would not provide one, said I needed to talk to Brian Wood, the service manager. I asked him multiple times, and then he referred me to Brian Wood, and it took five days before you finally got back to me with an explanation. Brian stated I looked over the invoice and spoke with Eric and there was some work that was above standard. They had to run new water lines to facilitate the install which required an additional man and material to get it done. With that being said I do feel like the charges are in line with the work performed. I felt strongly that I should have been entitled to a full refund of the $423. Brian did refund $110, but I still feel strongly that the increased level of effort and cost should have been discussed during the diagnosis phase which we paid $105 for, and discussed with me and my wife on site, and the charges explained. This is why I believe that a full refund of the remaining overcharge of $413 is still appropriate. We have been Bolton customers for over 25 years and we have never been dissatisfied as we have with this incident.

Update on this review as of 07/16/2020: I am pleased to report that I received my refund check today in the mail as authorized by Will Bolton, owner. I want to thank him for handling my customer service complaint responsibly and professionally, and I appreciate getting the refund. I am totally satisfied with the outcome, and this matter is now closed. Thanks again. Bill.

BIll Wade

I’ve been using Air Experts for over 10 years. I’m alway impressed with the Techs they send out. Always on time, professional and thorough. I always have lots of questions because I like to understand the maintenance they do and and know about my HVAC systems. They explain in detail, show me pictures, readings, and point things out on the equipment. Their annual maintenance is very thorough. Their office personnel are always friendly and very prompt with follow up calls and appointment scheduling. They may not be the least expensive service, but always getting prompt great service is worth investing in. And I’d like to think it goes to paying their techs a decent wage to retain the best of them.

Excellent