Best Upgrade And Replacement in Plano TX

Stan and Chase are fantastic. They are kind and smart and work hard and fast. I highly recommend using Gem Plumbing.

Aaron was extremely professional and checked every inch of our home to find a very unique problem obstructing our A/C. I am very appreciative of the manager Tim for sending Aaron out to diagnose an issue that was not resolved the first visit. Outstanding company that I have now used for A/C and plumbing. They will get all my business in the future.

I had the worst experience with this team. I called in and scheduled a 2 hour slot in the morning for next day appointment. Within 2 hours, i called in and asked whether we can reschedule 2 days after my original appointment because i was expecting a Chandelier and wanted to complete installation of the same along with other work. Also i asked whether the hourly rate would come down if the work takes more than 3 or 4 hours

The person on the phone acted like he didn't understand my request and i had to explain multiple times. He suddenly started with the abusive language and i asked him whether is this the way you treat your customer. He continued and disconnected the phone. When i followed up with an email, i got the reply stating that i used the abusive language.

I have recorded the whole conversation and it is pretty evident. I would never use their services. Let wanted the people to know.

These guys are the real deal. I've been chasing a leak between house and meter for a year (400', unknown line location) and used different companies with no success. From the get go, it was clear this company was more knowledgeable and more customer focused. It is a bit of an art to locate a leak it appears. Marcus worked with the tools he had like the pro he is. Found the leak, thank you so much!

After having 3 different plumbing companies tell me I had a slab leak I wanted one last estimate before I reached a decision on who to have perform the repair. I was looking not only for fair pricing, but wanted to deal with a professional firm and a company that could stand behind their work.The problem was that it would be over a week before Legacy could come out for a quote and opinion as to the problem. I crossed my fingers and hoped the leak would not worsen waiting for Legacy... Boy, was it worth the wait !! Not only was Kelly professional and courteous , but after he tested everything, I was told the issue was not was not a slab leak at all... but actually a small issue, that he corrected while he was there. BTW His helper Ramon was great too! My expense went from over a $5,000 bid from plumbers who were trying to sell something I did not need to repair that had misdiagnosed the problem to a bill for.. to $241.00 from Legacy.And... I gave him a check for $271.00 in error and he told me the repair was only $231.00.. That type of honesty is hard to find these days... In the future, I will be calling Legacy Plumbing for my plumbing needs.Honest, Dependable and CourteousGood Work Legacy!!

These guys are great ! Great work, service and personable through the jobs they did for us, one was replacing all galvanized with copper in the whole house, me and my wife are very happy we hired John and his crew and the work is solid, probably isnt the cheapest but we found it fair enough for the jobs getting done well and right, you wont be disappointed if you hire these guys.

Sam was awesome! His team came in, diagnose the problem, brought any new tank and installed it in less than 30 minutes. Will definitely use the plumbing house again for both business and personal. Thanks guys.

Our experience with Robert at our home was exemplary. We called the morning of New Years Eve because we had 4 clogged drains. Robert arrived early, assessed all the issues and quickly resolved every problem. We can’t speak highly enough about Robert’s professionalism and his efforts to solve difficult drainage problems in a timely manner. Classic Plumbing and Robert have become our plumber for all future service; we won’t call anyone else. Thank you to the Classic Plumbing Team, and especially to Robert for all the help and support in getting our plumbing and home back to normal on New Years Eve.

From the original call , Heidi was extremely professional and quick to respond to my service inquiry . Sabastian and another professional were able to 1) come out later that day, 2) provided a detailed explanation of the issue and 3) PROMPTLY serviced us. 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Service that didn’t take my whole day!