Best Maintenance Plan in Phoenix AZ

Please note, I have waited about a month since the service, just to make sure the review was not driven by emotions. Initially I was really impressed -- sure they charged me $40 to come out and give an estimate, but felt like they understood the job. Many things were done right. A couple of things were not -- resulting in me (the homeowner) having to break apart the newly set concrete to compensate for an incorrectly installed shower drain. Then, after the tile guy pointed out that the shower valve protruded too far, I had to rip apart the drywall and reset the unit. Ironically, this was the first time I ever hired a plumber (usually do these things myself), but life was busy and I did not have time for this. For the record, I did contact Moon Valley when the issue involving the drywall was noticed and a guy named George seemed mildly interested, but this was not an "emergency" so there was nothing he could do. This was frustrating, but where it got worse was when their customer service person, Sharon M., called me/sent emails, there was no apparent sense of apology, just a great deal of defensiveness. Sure, my tile project would have been put on hold for who knows how long if I did not fix the problems -- but when I reported it, it was not an "emergency" so she did not see what the big deal was about. She stated that I did not give them a chance to fix it -- which is not true -- I contacted them immediately and spoke to George. I think what she meant is that I should have been willing to wait for days for them to get around to stopping by. For the record, no discount was ever offered for my hassles. Ironically, I liked the plumber and despite the issues, that was not was bothered me...we all make mistakes. It was the way Sharon, on behalf of Moon Valley, handled the situation that left me never wanting to do business with Moon Valley again. Their prices are higher than an independent plumber (my experience) -- apparently what you are paying for is "the service".

Great service!

Very thorough inspection with video reviews. Ernest was great-explained everything to my satisfaction

Elvis from Green Star Plumbing Company of Phoenix did an excellent job on our bathroom remodel. He was very patient with us as we asked questions and explained the process in detail. He provided us with multiple options and was honest about the costs and time frames associated with each. We are very pleased with the results!

We would like to express our appreciation to Jordan! When Jordan showed up to our home for a service call he had a positive attitude, very polite, and professional. He had great work ethic and very diligent in his approach. Thank you Jordan for a job well done!