Best Full Bathroom Remodel in Phoenix AZ

I am very happy and satisfied with your service, kindness and responsibility, totally recommended ? thank you plumber in phoenix!



(Original)

Estoy muy feliz y satisfecha de su servicio, amabilidad y responsabilidad ,totalmente recomendable ? gracias plomero en phoenix!

All Hours Plumbing came out to our house 9/25/2022 to repair the emergency drain on our washing machine after it came unseated, resulting in some water leaking through the floor. The technician was great, responded immediately and replaced/ sealed the new drain. After the tech left, I later tested the seal that night by pouring a small amount of water in the drain pan and the water leaked through the same path once more. I called the company back and the tech said he would be out the next morning at 10am sharp to reseal the drain and or do some additional work we discussed.

This is where the 1 star review comes in, the tech never showed up, zero communication text, call etc. When attempting to call either the Google company number or tech we had communicated previously with, I received a prompt that the number had call restrictions and is unable to complete my call (The Company appeared to have blocked both our numbers). Mind you these were the same numbers we were regularly communicating on the prior two days. Even stranger, I called each number back from a separate phone and it went through no problem.

Managed to speak with Ashley at the -2615 number and she offered no explanation and said she would look into it. Had to call her back hours later to find out she had spoken with the tech and he stated I refused water service, issued me a refund and told me to find another plumber. I never refused any service, never asked for a refund and instead was under the impression i would be paying them for additional work as the tech and I discussed.

Overall bad experience, unprofessional, poor communication. There are plenty of other plumbing companies in the valley to choose from. To the owner, please don't bother responding to this review, the opportunity to make the situation right has since passed.

9/29/2022 Update in response to owners reply:
The initial replacement of the drain was completed as recommended by the tech, no problem that was great, happily paid. I did not demand anything of the tech the following day, simply called the tech the same night (recorded calls will verify this to be true) and noted it was still leaking after a small test and he mentioned he could come out the next day and reseal or we could opt for the outfitting of a different drain and fasten it to the floor from underneath.

9/27/2022, the tech confirmed that he would be out at 10am on 9/28/2022 to replace the drain and fasten to the floor (new job, agreed to pay for this). I never demanded anything, asked for a refund, nor refused to pay for any service; only asked if there was any flexibility on pricing for the additional work. I don’t appreciate the accusation that I am defaming anyone, get your information straight.

Scottin showed up at the scheduled time. He was very professional and friendly. He did the work that I had requested and explained what was the cause of the problem. What I also liked and was VERY pleased about was that Scottin did not try and sell me anything (water softener, water heater, etc.) he just did the job requested. I will definitely use George Brazil again for any plumbing needs.

Travis was on time and the estimate was extremely fair. I would recommend this company to anyone!

Alberto was very respectful and professional, he made sure that my homes pipes we looked at fully by calling a camera. I was able too see for my self how much gunk has built up, and he made an appointment for them to be cleaned. He made a home owners inconvenient moment an easy process to be fixed.

After a big error done by our home builder's construction team drilling an enormous oversized hole for our reverse osmosis system into our new kitchen's counter, nobody was able to help me finding an extra large faucet that could be installed for our RO system. Then I called Nick and he started searching immediately for a solution and was able to find a manufacturer that sells custom faucets within a short time. Nick's great effort and professionalism finding me the perfect faucet deserves ten stars! Immensely grateful that this error was corrected thanks to Nick's dedication and professionalism.

Called with a plumbing emergency due to sewage backflow. Even though they advertise 24/7 the lady that answered the phone said she had to wake up one of the technicians. Supposedly, they would call me back within 10 minutes. 4 hours later I contacted someone else.