Best A/C Preventive Maintenance in Orlando FL

Our cellar backed up, and the technician arrived the same day to diagnose the problem and provide an estimate before beginning work. He was extremely knowledgeable and told us precisely what would transpire. I appreciated that he wore a protective covering on his shoes and equipment to avoid leaving traces on my floors. The issue has been resolved, and we are pleased. Amazing response!

All of the above. Techs are knowledgeable about their products and give the impression they are experienced in the field. They know what they're talking about. Every tech I've had has been friendly, courteous, considerate. Ferran is one of the best companies I've dealt with.

Our plumber's name was Nestor. He was punctual and professional and was very sociable. He did a wonderful job and was very easy to converse with regarding the issues regarding our plumbing. He represented Roto Rooter outstandingly. I will definitely use Roto Rooter again after the impression he left.

FANTASTIC SERVICE! 2nd time in 2 years I have needed their service. Our tenants reported at 7pm that the hot water heater was leaking. I called Drain Genie and John put us on the schedule for first thing in the morning. Everything was fixed at an honest price. Hands down the only plumber we will ever call. Thanks guys!!!!

The people at Rainaldi did a great job. The lady who answered the phone was very professional and nice, and someone got dispatched within a couple of hours to clean out my main drain line. And Lee came out and did a great job and explained everything and was very professional and helpful. I was able to utilize a $93 sewer line clean out special.
Now all my house drains work properly again!

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

Cecil was great! On time and very professional and knowledgeable. Thanks again for the quick repair and response time!

Used RePipe Specialist recently to replace our 23 year old polybutylene pipes that my new insurance company didn’t like,(never had a single leak, but poly seems to be a bad word with insurance companies). They came as indicated, the work was done flawlessly, quick and with care. The drywall repairs were done a few days later and was also a great experience. Yes, expect some drywall dust even though they take their time to clean after themselves. It was a big project, but this company made it easy. Their workers were all great, friendly and professional.
Thanks for your great work!

Very prompt to Identify Problem an put repairs into motion. Explaining all to me prior to start of parts replacement. Final Testing proved all to be perfectly done. Refrigerant charge was verified to be in correct range. Very Knowledgeable an efficient for sure. Hats off to a job well done!