Best Wash Machine Hose Repair And Replace in Orlando FL

Super responsive, from the first call with Nikki keeping us informed of the processes and time frames to Gerry our tech.Dispatch called to to see if they could come 1 1/2 hours early which was delightfulVery knowledgeable did an outstanding job went up and beyond to correct previous repairs by another company as well. Very good at communicating with us and keeping us informed the whole timeJust a super job by all and extremely professionalThank you

Last night (early AM), my bathroom flooded. Frank Gay Services couldn’t care less. I called and gave the needed information and was told I’d receive a call from the dispatcher within 15 minutes. I was very patient and waited over an hour before calling back. They made me give ALL of my information over again, which is very frustrating for a customer already dealing with an emergency. Why isn’t that saved anywhere? I was again told 15 minutes for a call. I waited 30 min this time before calling back and they wanted my information AGAIN. What really blows my mind is that they confidently keep saying 15 minutes for a dispatcher call and then on the 3rd try when I called them out and asked if they actually knew where the dispatcher was, they said no because there’s no direct communication. They just “page” them with the request. I had my phone in my hand the whole time so luckily I caught it, but when I finally did get a response it was via text. Easy to miss if I wasn’t paying attention. I guess they were scared to call because they knew this is ludicrous.By 8am I still didn’t have a set ETA so I cancelled as another company showed up by 9am. Word to the wise: don’t advertise 24/7 emergency services if you can’t even keep your word with effective communication. I do understand that there may only be one overnight plumber, but the lies and dead end communication have got to go.

Very prompt to Identify Problem an put repairs into motion. Explaining all to me prior to start of parts replacement. Final Testing proved all to be perfectly done. Refrigerant charge was verified to be in correct range. Very Knowledgeable an efficient for sure. Hats off to a job well done!