Best Thermostat Repair in Omaha NE

Jeremy C. did an excellent job on the Winter tune up. He's very easy to talk to, very professional. I asked about my current filter and told me the filter the filter have now is good, but there is another filter to consider. I told him I would think it over. I want to have him come back for the Spring tune up also.He is a very nice person. And a real asset to Aksarben/ARS.

Couldn’t be happier with my experience with R Mechanical. They were prompt, not sales-y, and quite down to earth. They are here to help and fix without all the extra garbage. Thank you SO MUCH!!

Wow. Dan came over to our house this evening to fix our furnace. He was so kind and personable! What a great asset you have to your company. He fixed our problem and much more!! Service one is always prompt and responsive. Highly suggest their services.

Conducted a full HVAC and water heater installation at a property of mine. Sales process and install went fine, would even say they went great! It was the after service that was awful. The HVAC system developed a gas leak several hours after install (things happen, not upset about the leak). We called MUD out, they confirmed the leak, traced it's exact location, but they didn't have the tools to fix it on the spot. Red tagged the unit, but left it operational as while it needed repaired, it wasn't a shutdown level danger per MUD. Immediately contacted Burton; after hours line set up a repair tech for the next day to get it fixed. Next day rolls around, office lady calls to confirm appointment. Calls back a couple hours later to inform me her manager cancelled the appointment as they hadn't been notified by MUD directly so they wouldn't send anyone out till MUD contacted them.Eventually, several phone calls later and being promised the manager would call to explain everything to me, they relented and sent an HVAC tech (spoiler: no manager called). Tech confirmed there's a leak at the spot where MUD said, but he'd need a plumber to fix it. No biggie, not everyone can fix everything. Plumber arrives, smells the gas leak, but says there's no gas leak after doing a soap test (not an approved leak test per MUD). We called MUD back out, different response guy confirms the leak is still there, but he has the tools to fix it for us and does. I complained to a tech that did a follow-up call and asked for a manager to get in touch. No manager ever contacted me.I could have probably saved a few thousand dollars by shopping Burton against the competition, but I highly value customer service and they had the reputation for great service. Now I know for any large projects to go with a different company, as I can spend less money to get treated indifferently by management. 4 people on 5 occasions said a manager would reach out. Not a single one ever did. I would not recommend Burton to any friends, family, or colleagues based on my experience, but highly encourage any enemies, rivals, or competition to use them so I know they too can be treated with apparent indifference.

What makes Prairie Mechanical so good to work with is the people they have! I have used them on several occasions as well as being a vendor. Very professional and caring.