ServiceOne

We have done business with Service One for the last ten years and unfailingly receive excellent service for repairs and our twice a year check ups. Technicians are on time, courteous and helpful. We highly recommend them.

Cliff G was professional and efficient in performing service on furnace this a.m. He was thorough and explained what was done. This was his second visit for heating maintenance and would welcome him back again

Alan D. With service one was fast efficient explained everything that was wrong and even fix some things that just needed adjustments . He did a excellent job was very nice and very professional. 5 star for sure!

Bill at ServiceOne is awesome! We requested him specifically and because his previous call was cancelled, he was able to come out within an hour of making our appt. He's fast, courteous and friendly. We will call him any time we have a plumbing issue for guaranteed great service.

Gina and the few techs (Mike F. and Alan) that have been out here have been awesome to deal with. It's nice to have a local crew, that knows you by name and talks to you like a person is worth the warranty.

Ryan did an efficient and thorough job in inspecting my AC both inside and outside- he answered my questions and was respectful and courteous and I would recommend his service to others. I hope he will come back in the Fall to inspect my furnace. I am very pleased with Service One.

Joaquin came to check my dryer which was making a banging sound.He thoroughly checked all parts, pulled some chunks of lint out, and cautioned me on the use of dryer sheets.He was professional and friendly.Thanks Joaquin and Service One!

Alan went above and beyond for my furnace maintenance. He explained everything, was very professional. Thank you Service One.

Technician was professional and was able to explain the root of our main water line issues. Would recommend him and call him again if needed to.

Gary was outstanding! We took a power hit in the neighborhood and the thermostat went haywire. He probably could have just walked me through the fix over the phone but I wanted some education. I asked him if he would come by and show me so he came right over and showed me how to fix so that if it ever happened again I could fix it myself and he explained a few other things that I had questions about. Wouldn't hesitate to recommend Service One.

I placed my call the morning of 9/28/18 and he called 10 min later, saying he could come by in the afternoon. When he showed, he quickly diagnosed the problem, a defective thermostat. He replaced it promptly and informed us it was a warranty replacement - no charge. Alan was courteous and professional the whole time.

Alan came exactly when he said he would arrive and on New Year’s Eve! He made the repairs to my furnace and got the job done in know time at all! And he left it cleaner than it was before he arrived! Thank you so much for making my house warm again after is being in the low 50s before we realized something was up and called service one! I would recommend Alan and service one to my family and friends!

Mike L was on time, courteous, and seemed to enjoy his job. Mike gave me direct feedback, honest opinions about the broken appliance and what our options would be. Mike L also game me some pointers on another plumbing question I had. Great technician in my opinion and I would highly recommend him. knapper

Jon did an outstanding job! Very polite knew exactly what he was doing and fixed the problem in a very short period of time! I would highly recommend service one to other people!

Alan performed a very thorough maintenance service on my furnace and also replaced the vapor pad on my humidifier. He was very professional and courteous and is concerned about safety issues when he is working on maintenance issues and units. I highly recommend Service One and their service agent, Alan.

Furnace wasnt keeping up with the cold weather. They were friendly and came out the same day. Tech was knowledgeable and fixed the issue in less than an hour

Service One provided swift service! Jesse was able to recognize the part that needed to be replaced easily. He returned on time with the part and quickly replaced it. Thanks Service One, for sending me a polite, efficient, and effective member of your team!

Alan was awesome. Couldn't be more personable and professional. He went above and beyond getting our furnace back up to date after our maintenance was skipped in 2020.

My realtor suggested getting routine maintenance done on my 2 yr old A/C unit because I’m moving soon, I had Service One come out and check everything, they said it was good to go and just added one pound of Freon. 36 days later my A/C is blowing warm air, Service One said they couldn’t come out for 3 days and was going to charge me again because it’s been more than 30 days, called a local place that came that day and noticed my A/C had no Freon and no leak, was less expensive then the maintenance charge from Service One. Service One gave me nothing but excuses and failed to take responsibility, they also left most of their tools and refused to pick them up, told me to throw them away because they were old anyways.

Alan was so great! Our furnace went out and of course it was a morning of wintery mix! Alan still came out to my house! He educated me on all the 'simple things' it could have been and how to resolve them on my own.

The company was very eager to sell me a brand new unit. Being my very first purchase I did a little research, but the unit was old wouldn't have many parts later and would eventually cost me far more. So I said sure, figured it would be better than keeping an old unit around. The price was far higher than expected and I even considered saying no, but I could afford it; so said yes. The work done was fast once they arrived, professional, and curtious despite having the world most agrovating dog. I would use them causiously, but if you can get the right deal, worth it.

Jesse was very detailed and did a great job of explaining everything to me. He asked a lot of questions before starting in which I appreciated. I felt like he understood what was going on and gave a good recommendation.

Service One does a great job! They take care of my personal home and my rental. It is nice knowing I have coverage on all my appliance, washer, dryer, furnace and a/c and so much more! Easy one call for all. Love them!!!

Had a fantastic experience working with Joaquin R with ServiceOne. Joaquin found time late in the evening 5:30pm to come and repair our clothes dryer. It was easy to tell Joaquin takes great pride in his work and operates with very high integrity. He went above and beyond with his repair, even replacing a few parts that were close to the end of there useful life

Joaquin was our service pro. He was terrific. He explained what my problem was and what I needed to do to ensure I didn't experience the same issue again in the future. He was very professional, knowledgeable and helpful. Thank you

Had air conditioning and furnace yearly checkup. I’m so very glad for ServiceOne can’t say enough they are always great

I love Service One. The staff is always friendly on the phone and in person. They are professional and are really patient with little munchkins watching them work. The policy has paid for itself twice at least. It's a must have for every homeowner.

Alan is absolutely the best technician if you need something done to your heating or air-conditioning. He is the most thorough technician we have ever had. He checks every single thing out, he explains everything to you to your satisfaction, he cleans up after himself and I cannot say enough nice things about him. This is not the first time he's come out to work on our heating and air and he is who I would request every time. ServiceOne squeezed us in at the last minute and unless you've ever had your air conditioning go out in the summer when it's hot and humid you have no idea how grateful you are to see someone that knows what they're doing walking to your door and take care of the problem for you. Alicia is the first line of defense for ServiceOne she is absolutely incredible every time you call to request something done for your home. She will do everything she can move heaven and Earth to help you. I cannot say enough good things about Alicia or Allen. if you need a home warranty or even if you just need repairs without home warranty service one is the place to call. we have had them for over 20 years and would never ever use anyone else. You are always going to get knowledgeable service people, extremely nice office personnel and you were going to get the best price in Omaha.

Service one is tremendous. Highly recommended for all your appliance needs. Great value. No complaints

On Thursday, January 23, 2014 my husband called in to Black Hills Energy for service on our furnace, it was making a loud howling sound and experiencing a smell. It was very early and one gentleman came out to check for carbon monoxide which was negative. This gentleman turned off at the furnace since he believed the assembly motor was going out. He then stated that there was someone on standby and they would be at our house shortly. Another man called and said that he was running behind and would be there around 8 a.m. I believe that he came sometime before 4:30 p.m. leaving a note saying that he oiled the assembly unit and ordered parts and that our furnace was functional. We had no heat and was getting colder. I called BHE back and they said someone would be there that evening. Jon Camp called me at about 7:00 p.m. and said he was on his way. When Jon arrived he examined the assembly motor and he said that it was out. Jon then said that he was going to call his boss to see if he would meet him at the warehouse to unlock it to see if this part was available that evening. Jon left and said he would call when he had news. Jon called about an hour later and said he had the part and was on his way back to our house, within the hour Jon fixed our furnace and we had heat. We really appreciated how Jon went above and beyond to help us out in such cold weather, not once did he seem annoyed or hurried. We thought Jon was very helpful and thought at that point the other gentleman t that came to our home and stated that he had to order parts could have done the same thing that Jon did for us. We would recommend Jon in anyone's home.

Alan was very professional, knowledgeable,?friendly and patientHe did an amazing job of analyzing the problem and explain to me in terms that I could understandHe also communicated my options going forward which I truly appreciatedOverall it was a very great customer experience!

Ryan was very professional throughout his entire visit. It was very nice that he interacted with my 5 month old puppy who is very curious about everything. Ryan got right to work and got our heat working again. He is a great asset to your company.

Joaquin R. (Appliance Tech) was very professional and fixed my dryer in no time! He was very knowledgeable. He also gave me great tips on how to maintain my dryer in good shape.All Service One calls should mirror his work ethics and professionalism.

Service One techs are friendly , efficient and thorough. The office staff is accommodating and friendly. They stand behind their work 100% . I have been a customer for over 20 years.

Chris M is professional, knowledgeable and quick. He unclogged kitchen sink drainage and ran a snake cable from my home main drain pipe to the street. He also cleaned up after the job. He is the best!

My husband and I have been with Service One since it was included with the purchase of our very old house, 27 years ago. We think it is cost effective, and gives us peace of mind. Everyone is efficient, reliable, knowledgeable, courteous, and neat and clean. Thanks guys!

ServiceOne has recently fixed my dryer and air conditioner. Both techs were friendly, fast, and efficient. This insurance is worth it! We would have had to pay over $1,000 to get both of these items fixed. The only reason I cannot give 5 stars is that it takes them several days to actually come to your home. We waited 6 days for our air conditioner to be fixed when it was over 90 degrees outside.

John was very friendly and professional. He got the dishwasher fixed quickly. He was also very nice to my new puppy, who is still working on his manners. Thanks John!

Alan did a great job cleaning my air conditioner. He cleaned the drains and showed me how to clean them myself between annual checkups and made several recommendations on how to make it run more efficiently.

2/17/2022Alan did a thorough job cleaning and servicing my furnace. We we went over questions I had and he showed me how to change the humidifier filter. I was very impressed with his thoroughness and the way he explained things in a way I could understand.Alan D was very thorough in checking my air conditioning and heat pump. He answered all of my questions and explained about the humidifier, marking it to make remembering which setting is for heat and which is for cool. He explained the check up sheet to me and talked to me about keeping the heat pump clean from cottonwood cotton. I was familiar with some of the information but he did not make me feel stupid as he explained things. I was very impressed.3/23/21There were two technicians today, Alan and a woman whose name I’ve forgotten. Both were very knowledgeable and answered my questions. I was impressed with both in their knowledge and the work they performed on my furnace. I had a number of questions because my this is a relatively new furnace and very different than what we had before. I really appreciated the information.

First off, the staff are friendly and courteous giving them two stars. However, I am extremely disappointed with my experience using Service One and their home warranty. My furnace and AC went out and I replaced both. Before install the salesman texted me to change the install date to a day later. I called their office to confirm and they had no record of any change and showed up on the original date after we changed plans. Next, the new AC unit was not working and a tech came out to tell us the filter was clogged after less than two weeks and that was the issue. The AC still did not work and a different tech found an o-ring that was failing and replaced it. I then contacted the office to have them explain my invoice and asked for an itemized receipt detailing parts and labor, which they said they do not provide, as I was only credited $570 per my home warranty (other incentives were applied but they were explained to me as separate from the home warranty). Over the last three weeks I have gone back and forth trying to get a clear explanation of my bill and why I did not receive more for having a home warranty. Service One had no record of there even being an issue with my AC. It took all the way up to the co-owner of the company to properly explain my invoice. I was explained that a $1000 R-22 replacement incentive was applied instead of any credits from my home warranty for the AC replacement. However others I know received this same incentive through different companies without a home warranty. I don’t think Service One was trying to take advantage of me but the entire process has been smoke and mirrors with nobody being able to provide accurate answers related to my invoice and home warranty credits. A simple itemized receipt or clear explanation from the beginning could have saved countless hours of my time and a poor review. Overall I don’t think I received the value I was entitled to for having a home warranty with Service One and other unrelated incentives were used to justify it.

Wanted to take the time to review Service One, especially since I did not use them for a home warranty service. I used them for a new replacement of my AC and furnace. Justin Harms came out as my salesman and we agreed to the install that same day. I got quotes from almost everyone in town and Service One was my second to last, so I already had a good idea of what I was looking for cost wise. At first they were in the same group as everyone else. I told Justin I was ready, but no one had separated themselves from the pack price wise. He told me about their 5% efficiency discount, and that was just what I was looking for. Their deal is that if you make a decision on the first visit, they will knock 5% off the overall price. Exactly what I was after. We were also without AC and they did a great job of getting us bumped up in the schedule during a very busy and hot time. The main thing I learned when researching replacment HVAC systems is that most professionals agree general most equipment is the same, but the quality of install is a huge part of whether you will get a good service lift out of your equipment. I took the day off and was home with the install team (which I would highly recommend). Overall I am happy with my install and feel it was done the right way. My only reason for leaving 4 stars instead of 5 is we did go with a 96% efficient furnace. When discussing the piping with the install crew, the foreman did suggest we could not install the pipes. He did not mention anything about the fact we would have then paid for a 96% furnace but would only be getting slightly more than 80% efficiency. Luckily I knew this at the time and worked with them to install the necessary piping, but I feel most people would not realize that and simply say ok. That is very minor in the grand scheme of things though. We just had our MUD inspection and everything passed without issue. In addition to all that, Service One registered our OPPD rebate for us, and also registered all our warranties with the manufacturers. That is huge because I've read nightmares of people who have an issue 2-3 years down the road then get turned down because they did not register their warranties within the 60 day window. I wanted to have proof of them registering everything, and they emailed me screen shots of their system outlining the submission, and dates the warranties expire. One other big thing that leg me to use Service One is the fact they will not void your warranty if you (the home owner) do your own maintenance. Almost every other company will void all warranties if there isn't proof of professional filter changes, and maintenance which can add up to thousands of dollars. As long as you really do maintain your own unit (which really amount to just filter changes and rinsing down the condenser outside) they will honor all warranties. Overall they were priced right, helped me out in several areas others do not, and I got a good quality install. Exactly what I was looking for. I would use them again most definitely.

Alan has been to our house before and is always prompt and courteous. He even gives suggestions on how best to maintain our equipment. Thanks Alan!

The technician came out. He told me all costs would be out of pocket even though I have a warranty. I was quite upset so I called the office and was told that's not correct. He was polite, did his job. I had many other services after that, all warranty covered. I switched over to the monthly service plan which does not replace your appliances, but covers your ice maker, which the warranty does not. It's not hidden in the fine print. It's very clearly written that it's not covered. Over the number of years that I rented and owned homes, I always had the monthly service plan until I purchased appliances from Habitat for Humanity ReStore. I went to warranty then because I wanted to be sure they were covered. Every single time, everything was covered. The deductible was $75 at that time for the warranty. It was $30+ on the service plan for a service call. People always say why do you pay for a service plan on your appliances when it's the landlord's responsibility to repair them. The answer is the landlord could take weeks to repair or replace my appliances. Service One would be there in 24 to 48 hours at the most. I have no problem paying for the service call because I could take it off my rent. It was an agreement I had with every landlord. It saved them hours of time and expense. After I left the homes each of the landlords continued the program.UPDATE:. The entire time we owned our home in Omaha Nebraska we had Service One. Whenever I had a problem I had someone to call who was always there for me. Not just a phone number, a person who knew my name.We have since moved to Albuquerque New Mexico and I wish service one was available here.

Cliff Greer did an AWESOME job when he repaired our air conditioner! He is polite and very professional. Service One responded quickly and understood our problem. Cliff worked quickly, restoring our air conditioner.

Ryan has been servicing our equipment for the last four years we've been in our home. He is always courteous and professional. On this visit he diagnosed the need to replace our air conditioner condenser. Without our whole house service plan, this would have cost us over $1,000. ServiceOne doesn't just save us money, they provide us peace of mind.

Just had a new furnace and ac installed by Service One....amazing people to do business with from financing to installation their people are friendly knowledgeable and professional. We have used their home warranty for many years and have never had an issue either; it is so good to deal with a reputable company. We always feel that they have our best interest in mind. Big shout out to Service One!

Paid for a 1 year warranty when we bought our home. Central air unit went out. They wanted $9000 for a whole new system. That was after a $1500 credit for the warranty. Called another company and got the same exact system for less than $6000. Service Ones warranty isnt worth the paper its written on. Even their technition agreed that they were screwing me. I would never use nor recommend this company to anyone! Before you let them screw the hell out of you, call around and get multiple quotes, you wont be sorry!

Cliff G was awesome. He came and not only serviced my AC, he also explained what he was doing as he did it. My AC is old so he made sure it was in tip top shape before leaving.

Ryan was amazing! Our air went out on a Friday and Service One had a technician out by Saturday at 9:00. Ryan was informative, professional and so kind. He went above and beyond and I highly recommend!

I am a home seller and I contacted ServiceOne for the yearly service of my HVAC system to place in the paperwork for the homebuyer. The intake person was friendly and efficient in setting the earliest available service appointment which was less than a week out. On the day of the call, Ryan from ServiceOne notified me via text (which I missed) and promptly followed up with a phone call to notify that he was on his way. He was timely and professional. In addition he was quite comfortable working around dogs, which set my Doberman at ease as service required exiting and reentering the house. After service was completed, I was grateful that he took time to explain the ratings of the evaluation on the service review and what he had done. From the initial phone intake, to the communication prior to service contact, all the way through service delivery and recap of work done, my experience with ServiceOne was positive and I wouldn’t hesitate to use then in the future.

ServiceOne sent me a text reminder to have my furnace checked. I appreciate that. The technician did a great job, very thorough. He found a leak that was causing rust and repaired it and and performed a full list of checks. Are furnace is running at top efficiency. ServiceOne is awesome.

Cory is an asset to ServiceOne. He is very knowledgeable and treats your home as he would his own. He cares about cleaning his mess up and wearing the slippers that go over the shoes. From now on I will make sure I request Cory for all my plumbing needs. Thank you Cory, you are very much appreciated.

Richard was friendly, thorough, and was eager to answer my questions. He was very informative. Thx Richard. Job well done 👍

Chris did a great job! He was here exactly when he said he would be, he was friendly, efficient and explained the process as he went along.

Called Monday as my AC Out in my rental in Plattsmouth NE. I live in Orlando...so having someone out to inspect and have it done by Wednesday was impressive!

Tony was very helpful with informing me of how to change my own filters and provided advice for me to keep my newer HVAC system in top condition. Tony also readily cleaned certain internal components while he was at my home for the service call. At this time, the furnace and humidifier filters have been replaced with new. New filters coupled with the quick component cleaning by Tony has resulted with my system working perfectly.Being that my HVAC system is less than five years old, I would like to keep it properly maintained with the intent of fewer issues and extending longevity. However, it was reassuring to know that Service One fulfilled their end of the warranty when I was having home related difficulties. I intend to indefinitely continue my home warranty with Service One.

Since we bought an older home, I thought it might be a good idea to sign up for a Service One program to cover possible future problems. Turns out that it was the best decision I could have made. This company has come to our rescue on more than one occasion over the past 20 plus years. I would recommend them to anyone, especially those purchasing an older home.

Ryan came out to replace the blower in my HVAC today and was wonderful! Got my system up and running in no time while being very courteous.

Jason was deployed to help us from Service One with our heat pump/emergency heat issues. He was very courteous and thoroughly explained the problems we were having. He didn't try to push a multi triple digit solutions like I've had from others; he offered how to repair for the long term, certainly, *but* also informed me how I could empower myself with a visit to a home improvement shop. How classy and fantastic is that? I wish he would come out every time we had any problem, he's awesome!

There installers showed up on time and stayed until my whole Air Conditioner system was install .After the system was in stalled the Sowed me how to set the thermostat and gav me a booklet on ho to set the system for summer and winter. I'll use Service 1 again if I have any problems . Thanks Service 1 Great Job

The repair person came with an apprentice. Both were courteous and professional. I've been a Service One customer for over 24 years and it's always been the same...Top-notch professionals all around. Thanks for the repair!

Alan D. responded to an emergency ticket when my furnace stopped working. Professional, courteous, thorough...even took the time to explain what/why he was doing and answered all my questions. Couldn't be happier with his visit or with being part of Service One!

Mike L was very helpful and professional and managed to fix our shower head fairly quickly. We were afraid that it would involve a lot more work than it did, so we were pleasantly surprised.

Service One responded immediately to my concerns. Larry was very knowledgeable and professional. He was able to identify and resolve the issue with quick efficiency.

My washing machine wasn't draining and the water was blocked from the pipe, backed up into the utility sink on flooded the area. It was a Saturday and my 90 year old mother was arising that day. The service guy worked for 4 hours straight but got it fixed. Weekend service charge was worth it

Cliff G paid us a visit today he was prompt, professional and friendly. He did a fantastic job too!!. We were very pleased!

Alan gave it to me straight and without any embellishments, telling me I would more than likely need to replace my 24 yo furnace, as it had a safety issue from a broken part, and it would save me money to just replace it. This was after a different repair, which they will be able to credit my new furnace by the repair amount, as the safety issue was not discovered.

Terrible company. You pay for a product and it always takes two weeks for them to deliver on it. The fees are not worth it. I usually wind up calling Omaha appliance repair who always gets to my house within 1-2 days. I've asked service one multiple times how to cancel my contract and what the fee is and they refuse to get back with me and just keep charging me month to month.

Craig was great to work with. He quickly fixed my fridge - couldn’t be happier with the service. They showed up and fixed the problem within 18 hours of submitting my initial request.

Horrible company!! This home warranty is not worth what you pay. Should your home need any repair they take the cheapest route towards fixing it. There were several things we asked to be looked at or fixed that weren't covered under the warranty (electrical and plumbing related). Their customer service is absolutely terrible. The people are rude and often don't return phone calls. Save your money and your time.

Cliff G. was THE GREATEST! He has been to my home several times over the years, and he is KIND and COURTEOUS and PROFESSIONAL and HONEST! If all of the folks who provide service for my home were as wonderful as Cliff, the world would be a much better place! THANK YOU, Cliff, for your time and talent and AWESOME personality! - Michelle.

Larry did a great job. There were issues with our thermostat and our furnace and it was not fixed right the first time. He came and not only fixed it but noticed that there where a couple other tweaks to help us use our furnace more efficiently. he could have gone home quickly but chose to stay and get the job done right.

Tyrell was able to confidently and correctly diagnose the reason for the foul odor in my family's washing machine. His visit was a 2nd opinion. Upon contacting his supervisor, he was told that he could do a courtesy cleaning behind the inside drum if he wanted to. He did!! I didn't know about that conversation until he was done! It was a hot day and he took the part outside to clean it!! It was a tough job. NO MORE ODOR!!! Tyrell was so polite, knowledgeable and professional. We thank him for what we think was above and beyond by making his customers happy. Helen Kay

Tyler was very friendly and thorough in cleaning and rechecking my air conditioner. I will renew my warranty plan for another year.

Communication with schedulers, installers, and billing was easy and efficient. They're dependable and on time, responsive to my questions, and professional.

Joaquin Roman came to our home to repair our stove. He was very friendly, diagnosed our problem, ordered the parts and came back for repair. In addition, he assisted us by adding our applicances to our contract that we didn’t know we could add. Very pleased with his service and going above and beyond.

The service men were professional and had a great sense of humor! They did a great job and it didn't take them long to get done with what they did.

Ryan was terrific. On time, courteous, left the workspace cleaner than it was before he got there and showed me 2 important features on my HVAC system that I didn't know about. Thank you, Ryan!

We called ServiceOne to come out to look at our furnace. We called right away in the morning and Chris R, the technician, was here within a couple of hours! Chris was super nice, professional and helpful. He had everything serviced and our furnace up and running in no time! He also answered any questions we had and explained things thouroghly. Very happy with ServiceOne and Chris R, our tech!

Joaquin was courteous and efficient. He was careful with his tools and parts so he didn’t nick walls or appliances. Couldn’t have asked for a nicer tech. He even answered some questions for me.

Craig E. with Service One did a fantastic job! We have been having a problem with our freezer and he came out and helped us get it figured out. He was kind, honest, patient, & personable & we would highly recommend him and Service One to family & friends!

Mike L. arrived at my home quickly after receiving the call ServiceOne was on their way. He came in and introduced himself check out what the problems were and went to work. Each step of the repair was explained to me and telling me how the break might of happened. He always had a smile on his face. Thank you for sending a knowledgeable repairman!

Larry M. came out on 2 separate occasions and worked on my furnace, replaced a part one day. They found that my furnace needed a new heat exchanger. He had to wait for the parts til the following day. He came back today and had parts in the truck he was supplied which wound up being the wrong parts. He continued to work to a stopping point then waited for someone to bring out the correct parts to him at my home. The guy did not even leave to take a lunch. He was is a professional and now thanks to him the furnace is back up in running. If you are lucky enough to have this gentleman come to your home to help with this type of stuff you will not be disappointed.

Joaquin was very professional. Not only did he fix our dishwasher, he gave me a lot of tips for taking care of my dishwasher. I asked a lot of questions and Joaquin always gave me a honest and professional answer. As a new homeowner its good to know that I'm covered by good, knowledgeable people.

Alan provided exceptional service and saved us from certain misery when our AC compressor went out this summer during one of the hottest weekends, naturally. He arrived and found that our fan was out. We have an old model so if anyone else had shown up, there was high probability that we would have had to wait a week for new parts to be shipped, but Alan worked his magic and was able to install a universal part that he had on hand and saved the day! Seriously, it was already miserable in the house and I was legitimately concerned for my pets. We are so grateful for Alan going above and beyond!!

Joaquin R with Service One is an excellent service pro and really knows what he is talking about, he is very professional, and very personable. Our dog even loved him, Thanks for your wonderful service Joaquin, we will always ask for you whenever we need Service One repairs. Thanks Again !!!!

Alan was our technician for our annual A/C maintenance and he was fantastic. He was informative, efficient and very professional.

Tyler has been our hvac service tech several times now, and though I wish we haven't needed to use our home warranty with Service One I can say that Tyler has always been professional, friendly, prompt, and goes out of his way to make sure we are taken care of.

We had a new ac/furnace/humidifier installed 2 years ago. The humidifier ran continuously no matter if the ac/furnace was on or not.We called for service and was told there would be a charge because it was existing equipment. Alan came out and remembered us from 2 years ago and that Service One was the original installer. The unit was still under warranty and is getting replaced at no charge because of that.I have had other techs out for other reasons and asked them to look at it and they wouldn’t with another service call even though they were already here. Alan informed me that they should have taken care of this when they were here.I only want Alan to do any further work at my house because he really looks out for the customer.

Inflation and cost increase make this unaffordable. I have paid for service for 9 years. Can't say that I have actually saved any money based on use of service, service fees and annual premiums.

We had a water pipe break today. Not only was ServiceOne able to get a plumber out here same day, Mike was professional and courteous and knew exactly what needed to be done. He also got us connected with a damage repair company who also was able to get out here today. The plumbing repair was a bit challenging since the break was inside a wall cavity, but Mike took good care of us and got our water back on.

l made an emergency call to ServiceOne about four hours after a furnace inspection was made at my home. My furnace was new, but my humidifier was still the old one from the original furnace. It looked OK at the time of the inspection, when the humidifier sprang a leak and my laundry room was all wet. I called ServiceOne who sent Alan D. to fix the issue. Despite being on multiple emergency calls that evening, Alan was like a skilled surgeon: very patient, while dealing with the problem with real skill and precision, fixing the problem in very little time. He also took the time to explain what went wrong and why, showed me a few important tips on continued maintenance of the this older humidifier and how to control this issue if it were to happen again. This is what I call 'total service'. He was very friendly, courteous and very helpful. He should be a doctor, and I gladly give him 5 stars!

Alan came out at almost midnight on a Saturday because our furnace wasn't working. He was extremely professional and didn't come off like being out that late was an inconvenience. Went out of his way to let us know everything that he did, what we needed to do in the future, and even made a suggestion about getting our water heater serviced, when he didn't have to. Very happy with his service, and our ServiceOne home warranty plan.

I had josh make a service call today for a sound coming from our furnace. He was so nice and was able to fix the issue so quickly for us! Always have great experience with service one!

We had service one out to fix our furnace. Alan was polite and informative. He was able to fix our furnace same day. We appreciate it!

Tom was very professional and fixed the pipe. I have been a Service One client for 5 years & have excellent experiences with them.

Two guys showed up on time, as stated!! Advised me of what my issues were so I could make an informed decision to repair or replace my washer. Thank you. I will continue doing business with Service One. #loyalcustomer

Ryan was wonderful. Told us exactly what we needed to do and was honest about the pros and cons of the immediate fix versus needing to replace the system in the next year or so.

Alan showed up early to help us get our AC working. He was friendly, knowledgeable and professional. Very pleased with our service today.

Alan was very informative and helpful. Serviced out heating system and ordered parts needed to repair. He spoke highly of service one and their services. Glad we went with home warranty in our new home purchase.

We have used ServiceOne for many years. Craig diagnosed the problem with our washing machine today. He had the parts in his truck and was able to repair it. Always receive quality service from ServiceOne.

We had a small plumbing issue. Lorin was quick and thorough with his work. He even remembered us from an unrelated problem we had a few years ago. It was like having a friend of the family here to help.

Service One have great knowledgeable and very kind people. Chris came out right on time. He went straight to the toilet and fixed the problem. I would definitely recommend Service One to anyone.

We knew we were going to go with Service One for our water heater. We were so impressed using them before for another appliance install, with the professionalism they've shown, warranties offered by the company. It is a pleasure to go through Service One.I appreciated the professionalism these guys brought with them. They were on time, worked together quickly and efficiently. I even got a call from Marty shortly before he arrived suggesting they work from the back of the house, going through the cellar door. I appreciated how friendly they were to me, my son, and even each other. They worked well together.

Alan was very polite, answered my ridiculous questions, was careful to clean up when he was done, and best of all, fixed the problem on the first visit.Had Chris out to fix a plumbing issue. Another great job, fixed on the first trip with some great preventative tips offered, and cleaned up when finished.

Cliff G. was very professional and helpful! He answered all my questions and even helped me get my fireplace started! I feel that he went the extra mile to fix our heater!Larry M. was very professional and thorough. He was very patient and answered all my questions. He even went over potential issues that could cause problems in the future.

A/C went out middle of night called at 7:30 am by 11:30 am unit was running great again. Ryan the tech was very knowledgeable and had it going in short time Highly recommend Service One !!

Ryan was very professional and friendly! Got the job done ASAP! And definitely Appreciate the flexibility with my schedule! Thank you Service one & Ryan!!Had to make a call furnace not heating luckily the pilot like was just out. However Tyler came over at the end of the day to make sure the house was heated last night. Great service professional & friendly !! Glad we have Service One!

HVAC Tech was on time and displayed great customer service. He also taught me how to read the diagnostic code to speed up repairs if something were to fail in the future. It was an overall good experience. The HVAC Tech I worked with was Cliff G.

My service technician, Ryan, was very thorough with my regular AC maintenance check. He also explained very well the problem I was having with a dehumidifier and made sure to note this issue for future service call. I’ve had Service One for 13 years and have never had a problem getting things fixed. All of my technicians have been fantastic!

Josh H. helped us source a leak in the basement that appeared to be coming from our kitchen. He was very friendly, professional and efficient. I appreciated his expertise and guidance throughout the repair process. Overall a very positive experience!

Fast service, made the call in the morning the tech was here in the afternoon. Alan was professional with his service of our HVAC and gave good details of what needs to be done to fix our problems.

John was awesome! He did a great job and the fridge is fixed! Guys like John and the service he provided is why I’ve recommended Service One to others… Thank you Service One!

My husband and I have had a home warranty with Service One for the past 5 years. Within that space of time we have had to call them out for multiple issues in our home, including problems with our furnace, refrigerator, oven, water heater, and even garbage disposal. Each time they were extremely helpful, professional, and committed to solving the issue(s) in a timely manner. Would definitely recommend them!

Chris was very cutious, answered all my questions, fixed the promblem and explained to me what was happing to the toilet. Thank you Chris.

My technician was extremely knowledgeable and spent a lot of time on my problem with my ac. When he was finished he took the time to explain exactly what the issue was and how to prevent it in the future. As a new homeowner I would recommend this company to anyone. Top notch service.

Cliff G. has been to our house to work on our furnace before and was nice to see a familiar face and to have them remember their customer(s) as well. He did a great job finding the problem quickly. And when he didn't have the part on hand he went to get it, came back and installed it all within an hours time, to be honest probably faster I wasn't watching the clock tick by just occasional glances.Thank you ServiceOne!

What a great experience. Brian R did a fantastic job installing our new lighting. He was quick doing his work and thorough and neat. Very nice person. We will use Brian R again in our house. Thanks for your help.

Joaquin RJoaquin was polite and let me know what was going on with my dishwasher every step of the way. I really felt so much better to have everything explained than getting ok, it's done by some people. He was friendly, on time and put up with my barking dogs. Thank you Joaquin.

Cliff was Great! He was so friendly and knowledgeable. Got to work straight away (after putting on his cute little booties to protect my floor.) I feel he really went above and beyond to get the job done well. Thank you Cliff and ServiceOne!

I had Service One do a furnace checkup to get ready for winter. Allen wore a mask and was very courteous and professional. He educated me on a feature of my Nest thermostat I was not aware of and educated me on furnace filters. He also answered all of my questions and was very helpful!

Chris, overall did a great job! He was right on time for the appointment and was extremely professional and helpful. He provided some great recommendations and explained exactly what he did and what he ran into. This was my first true experience with ServiceOne and I would definitely recommend them and if it is specific to drain issues, Chris will do a great job!

Craig E. with Service One was awesome! He had the broken latch fixed on our dishwasher in no time. He shared some inside advice on appliances such as what brands to buy and what brands to avoid. He was friendly and efficient. Our experiences with Service One overall have been great and definitely recommend their services! Thank you!Chris with Service One was awesome! He was helpful in explaining what had happened with our clogged kitchen sink and made some suggestions on what to do to avoid drain clogs in the future. He was in and out in about an hour. He was friendly, professional and I highly recommend his services. Thanks Chris and Service One!

I really appreciated the quick response and having the service completed. The person I first contacted in my initial inquiry to have the hot water heater replaced was professional and knowledgeable and answered all questions. The workers were considerate and respectful and cleaned up after completing the installation.Overall I am completely satisfied with installation!

We have had Service One since we moved into our home 8 years ago. Everyone we have associated with from customer service, plumbing and sales are very professional and knowledgeable. We definitely recommend their services!

The service tech, Jesse, is always friendly. His work is a 5 star rating. He makes sure any mess is cleared when leaving.
The reason for the three star rating is - I am still waiting for a call from Jesse’s supervisor regarding the last service from more than 2 weeks ago.

Alan has done our annual furnace inspection every year and he is very thorough and does a great job. This summer our ac went out on the hottest day of the year. I was not expecting Service One to come out right away, but they fit us into the schedule immediately. Alan got it back up and operational in a timely manner. Thank you!

Contacted Service One about A/C not working & they got me in the same day!! Thank goodness because it was a sauna in my house. The technician that came out was ALAN D he was professional & friendly! Explained everything he did on the service call, answered all my questions & gave me some helpful tips regarding my A/C unit. He even took time out to pay attention to my pets.

Tech attempted to scam us! We were considering a service plan and Service One sent a tech who checked our furnace for maybe five minutes. Told us our heat exchanger was cracked and gave us a quote of nearly $1400. We asked to see this crack before paying and he pulled out his cell phone and showed us a picture of a cracked heat exchanger. We asked if we could see it on our furnace vs his cell phone. He told us no and that he'd have to charge us for opening it up again. We sent him on his way and had Jackson come for a second opinion. Showed us the inside of our furnace and exchanger and there was nothing cracked. They spent over an hour just trying to find something wrong. Nice try service one! Buyer beware.

Very friendly, he did an excellent job checking out our furnace. Very thorough. Advised on the condition of our furnace when he was done. Very pleased with his work. .

We replaced our AC unit, humidifier and thermostat that were all original to our 20+ year old home. From the initial evaluation thru install, all of the Service One representatives were professional, knowledgeable and punctual. Our evaluation was done by a season veteran in HVAC who properly matched our new equipment with our existing mechanical system, without trying to up-sell us. The installation team walked us thru everything they needed to do, explained in detail the periodic maintenance procedures, showed us how to operate the new thermostat and thoroughly cleaned up their work area when done. It was all a great experience. We have had a Service One home warranty for many years .... wouldn’t own a home without it!!

Israel is the greatest he does my heat annual check-up and my air conditioner annual check up he goes over and Beyond and explains things to me all the time he even saw a loose vent and fix that too it was making all kinds of noise I didn't even ask him he noticed it and took it upon his self to fix it I was so glad I've been putting up with that noise for 6 years I request him personally for both check-ups even if I have to wait longer it doesn't matter because he's so efficient and professional and does it right every time I don't have any problems with my heat or my air conditioner thank you Israel and service one.

Having ServiceOne is amazing! They are always quick to send someone out and their employees always know what they are doing and they do it efficiently. Cliff was no exception! At our last service call Cliff was extremely helpful and truly saved the day for me and my family! Cliff was personable, knowledgeable and professional - super awesome and comfortable to work with! We will never hesitate to give them a call. Five stars for both ServiceOne and Cliff!

My furnace shut off in the early morning. By 7am it was 60 degrees. Service One sent Jon ,an HVAC tech, he was courteous and professional. Jon repaired my furnace quickly. Thanks Service One

Called the emergency line after hours as my furnace wasn't working. Alan Donaldson was the tech who came out. He was quick & efficient in figuring out the issue and replaced with no problem. It would have been a $250 cost, but with my home warranty I only paid my deductible. House is heating up fast on this cold, snowy night and I couldn't be more pleased.

Fast clean service. Technicians were professional and courteous. They answered all my questions and explained the new system. Couldn’t be happier with our purchase.

The service man Mr Anderson was fantastic, very professional, kind, respectful of property and willing to go above and beyond!!! Thank you Marty Anderson!!! However for the fee you pay monthly having to wait over a week for air conditioning service and 4 days for a garbage disposal exchange plus the service call fees is unreasonable. Hire more techs!!! I called another air conditioning company and was able to receive same day fix however it cost me $700. So I find myself questioning why I’m paying a monthly premium and an $80+ Service fee when I do have them come out. Horrible timely service, it’s a joke!!

Service one was very quick to respond to our call and sent someone Saturday morning. Cliff G.was a HUGE help fixing our a/c. He was very friendly and worked with me to get things done. Thanks cliff!!

The technician contacted me when on their way. Showed up in a timely manner. She was very personable and professional in diagnosing the problem and letting me know what the solution would be. Will definitely be requesting her for any future repair needs!

Mike has worked on my water heater two times and has done a fantastic job. I had to get a replacement water heater the second time because my water heater was super old and started leaking from the bottom. They replaced it very quickly and did a great job!

I bought my new construction home and bought a five-year service contract with ServiceOne. I never thought that a home with everything brand new would need an appliance repaired, but I was paying for peace of mind (I am a single mother with two teenagers, so I can't afford for anything to go wrong)! Well, needless to say, I woke up one morning and my central air/heat pump would not work. I called ServiceOne and within two hours (you can't even get into the doctor that quickly!) they sent Jesse S. to my home find out what was wrong with it and repair it. Jesse S. was friendly, professional, and efficient! A $428.00 repair cost me my deductible $80.25 ($75.00 deductible plus tax) and I'm back in business! Thank you Jesse S. and ServiceOne for standing by the product that you sell! I'll never be without ServiceOne in the future... one repair pays for the entire year!

Joaquin made quick work of diagnosing the issue with our dishwasher. As soon as the part arrived, he was back to complete the necessary repair. He is kind and professional. Thank you, Joaquin!

I have used ServiceOne to do work at my house and they did a great job. I was impressed with their knowledge, the product and the craftsmanship. I have used many contractors over the years and there are many bad ones. ServiceOne is a company I know I can trust and if something isn't the way I like it, they'll make it right. I will recommend this company.

Don was very helpful in resolving my stove burner issue that had bothered me for so long, I just needed to call! Fixed and I so appreciate it! Very professional and very pleasant to have in our home. Thank you!

Bill G w/ ServiceOne was very professional, knowledgeable, and answered all my questions. He fixed our problem quickly.Chris M did a fantastic job getting our slow running drains open. He took his time and made sure everything was working properly.

Mike L came out on an open call to fix an issue with a toilet. He quickly diagnosed the problem and fixed it in no time at all. he was very friendly, very efficient and very courteous.
Very impressed!!

I called to make an appointment yesterday, and was given an appointment 2 weeks out, but due to cancellation, Cliff G. came out to do a furnace inspection and help me figure out how to replace the humidifier canister. He was professional and answered all my questions.

Wednesday night as I was washing dishes I noticed water at my feet coming below my sink. Sure enough I had a hole in one of my pipes. I called service one Thursday morning and they were able to get Bill out to my house by Friday afternoon. Bill came through and saved the day! He was extremely professional and explained everything to us and walked us through our problems and how to resolve them. We felt extremely comfortable and trusted his judgement! We have owned our home for over a year now and renewed our serviceone agreement because they have saved us thousands of dollars in repair work. I would recommend Bill and that company to anyone who owns or is buying a home! Absolutely wonderful!

Cliff G. came to our home & was very professional and explained what was happening with our heat pump. He told me that if I had trouble to call him & he would walk me through the thermostat setting if I had a difficulty. I would recommend his work to anyone. He definitely deserves Five Stars.

Bill G from ServiceOne was professional, gave a fair estimate for the cost of the project (removed water filter system under sink and replaced a shut off valve), and when project was done left under the sink cleaner than what it was when he started. .

Mike arrived promptly and with a smile and genuine friendliness with professionalism. He was very respectful in everything he did and carried a 92# one piece toilet all by himself up two flights of carpeted steps to get the toilet ready to install in our master bathroom after removing the old toilet. The job was completed in about two hours and he left our bathroom in the same condition it was before.He provided expert and knowledgable skills and answered any questions I had about the new toilet in a direct easy to understand manner. This plumber serviceman exemplifies well all the needed skills, personality, and people skills needed to do his job. I would highly recommend that he be a candidate in your office for training new service personnel you may hire, as the trainer of superb people skills and dealing with customers in their homes while completing their assigned work tasks with the right attitude and the right expertise level and right attitude about people and customer service. In essence, he could be a team leader and a trainer for your company in addition to doing great plumbing jobs for your company. Everything about Mike was exemplary. I am a very satisfied customer and give this employee a 5 star rating on all aspects of his job performance. Linda Logas of Omaha NE 12-16-19.

Lorin was very efficient,very professional and knowledgeable. We appreciated his friendliness. Took care of the problem with the water pressure, all is well. Thank -You

Alan D. Was the technician Service One sent to make my HVAC repairs and was did a great job! He explained everything he did and programmmed the new thermostat for me. He answered all my questions and was very knowledgeable and was done with the job in no time!

Chris with ServiceOne did a great job with resolving our plumbing issues. He was thorough and informative. Have us tips to prevent this from happening in the future. Thank you Chris and serviceone.

Furnace quit one of the first cold days this winter. Service One came the same day and determined a part was needed. They were able to get this part and install it the next day. This was terrific because we had out of town guests coming to stay at our house the following day. Very grateful for the professional personalize service

Amazing work! A man by the name of Mike Fastnacht fixed my Brother in-law’s furnace. He was very nice and answered any questions we had. I’m glad to see that there is still hard working people out there.

Service One did a Great job for us. They were on time, very knowledgeable about replacing our a/c and when they were done, they did a great clean up job. Overall, I would definitely recommend Service One!

ServiceOne is the best appliance repair company I've ever used. I have had a service contract with them for years. They have always been fast and efficient. All the service techs are always friendly and courteous. Joaquin R. was here today to repair our cloth washer. Even though it was getting late, he did not rush through just to finish up. He installed the new pump and didn't leave until he tested the machine to assure it was operating correctly. He was the most frienly person I've ever met. He was extremely knowledgeable in every aspect. I wish all people could be like him. Thank you Joaquin R., and thank you ServiceOne!

Within an hour of my call that my furnace was not working Alan arrived to assess the situation. Was very courteous and professional and he explained the problem. Since my furnace is an older model, they will need to order the part so I will need to wait to hear from their parts division as to how long it will take to get the part and get it back in operation. All of the Service One agents I have dealt with for various repairs have been super to work with and I highly recommend Service One.

Tech was knowledgeable and efficient. Parts were ordered for call back repairs on both appliances.

WARNING! I usually don’t post negative comments on places, but this is a must. I had an unbelievable experience with their service man Bob. We had a a Whirlpool washer which was having an issue with door lockdraining. I took it upon myself before I called them to take back off and make sure drain catch was clear and drained. I thought it potentially could have been clogged. It wasn’t so, I left door and water drain catch off. I called the next day and schedule appointment. Earliest they had was five days later, so I took it. So Bob shows up and I met him at sidewalk and explained problem and told him what I had done the week before. He said “let’s go see what’s going on.” He helped me put washer off my three inch pedestal in basement and out of the blue says I’m out of here I have three more call I have to do. He started walking up my stairs from basement and I said are you serious? He is like yep it’s our policy we don’t touch anything if customer touched it. I said I told you and lady on phone what I did prior. I called office immediately and told them the unprofessional experience and what happened. Well long story short I wanted someone to help me put it back up on pedestal and I said don’t send Bob. Who shows up! Busy Bob! I said please leave I asked for someone else. So called back and talked to Craig and he said I don’t have anybody. I said you better figure it out so he finally sent a friendly guy from Bellevue that helped. And said I would have fixed it without that issue. I wouldn’t waste my time or money with people with bad customer service. So I called All appliance in Omaha and they came out put what I took off and back door on and fixed problem in 20 minutes. Choose wisely. Jeff

Kev was very knowledgeable and really took time out to float out our options. Very much so looking forward to doing business with the team for our project!

Had another professional technician, Chris, Always feel confident the technician will be competent. And I feel safe being with them alone in the house. And Chris was efficient and effective as have been all my Service One Technicians.

Chris is the only person we want for our plumbing issues. He Has been at our house three times and each time he’s done an excellent job, very professional, and never left a mess. Thank you Chris, you’ve done a great job. Bill & Sharon McGee

We have had ServiceOne for several years now and we are very pleased with their services. Their employee tenure is good because over the years we have the same technicians which is very nice. Cliff was here today and he did a great job. He is very friendly and knowledgeable. I highly recommend ServiceOne.

Chris was very helpful and went far and above what I expected. Before he left I had another problem with my refrigerator, it had to do with the ice maker. He checked that problem also. He moved everything back that he had taken out. Everything was clean and put back the way he found it. He also went over with me that make sure we call and have our furnace looked at soon, before it is cold out side and, make sure everything Is working properly.

Alan D. was wonderful. He found that I had a gas leak in the furnace connections. I did not smell since I broke my nose in two places, therefore, I could not smell the gas.I would recommend Alan to anyone. I hope that he can be the one to check my A/C and furnace each time.I was just sorry that what he probably would be an easy annual visit to check the A/C turned into much more.

I am very disappointed in Service One.when we purchased our home we purchased a home warranty with them. It is a useless warranty. We had two separate calls today one plumbing one ac. Two separate service charges at $75 a pop. Found ac has a leak due to being low on freon was considered preexisting because the freon levels so not covered. To find the leak is a separate call to inject dye. Then a third call to come back a different time to find the leak. Wanting to charge the $75 service fee each time plus other charhes (freon of course is an expected cost) If they don't know where the leak is how can they decide it's preexisting? The plumbing call was a leak from our tub to the laundry room below, he said it's bad caulking and adjusted the overflow. Told my wife it's probably water getting into the overflow and some caulking. Was here ten minutes. Why not try to recreate the leak to see if his theory is correct as to where it's coming from. It only happens when someone is in the shower so I don't agree with the findings. I called to cancel the home warranty since it is essentially useless and you can't cancel. I'm two months in. So I'm stuck with a useless warranty. Maybe they do better when it's not warranty work.

I called ServiceOne yesterday to have our bathtub diverter and our drain pull to the bathroom sink fixed since they were no longer working properly. Upon my call I was able to get someone out the very next day! The Service Pro assigned to our service call was Lorin L. Lorin worked very fast and efficiently; both of our faucet fixtures are now working great! Lorin was also extremely knowledgeable and cordial throughout the entirety of the service call. I couldn't be happier with the service received!

Technician was friendly to both me and my dog. He arrived on time, was efficient and cleaned up after himself. Very happy.

My AC broke on a Friday when I was gone all day. I came home, with my 2.5 year old, to an 85 degree house. I spoke to Malo around 8:30pm and he was at my house very quickly!! He fixed my AC and my house was cooling down before 10pm!! He was prompt, courteous, and efficient. He also reminded me to get my furnace and AC serviced in the fall!! Thank you so much Malo & ServiceOne! This is exactly why I continue to have a Home Warranty through their company

I'll start with the positive, Tyrell D was our service guy for our washing machine, without doubt the best service, professionalism, and satisfaction we've had with service one. Unfortunately, he was here only a few days before our contract was expiring and we had already decided not to renew. I wish I had documented all the complaints I have but all I can do is try to help others. We had service on air conditioner, water heater, washing machine over the course of a couple years. Air conditioner got intalled quickly, I assume because we we're writing a good size check, not so quick to come charge it in the spring like they had said. Multiple calls. Water heater needed a part that took 5 days to get here, I had to order myself, one service guy showed me how to rig the thing to keep a flame going but had to shut it off every night and everytime we left the house. Dangerous but at least we had hot water when we absolutely needed it. The guy who came to install the ordered part told us that he has that part on his truck and his boss knows it but they weren't getting along so his boss didn't want to talk to him. On top of this you have to pay $75+ per call, even though you're already paying almost$50 a month to begin with. Sure wish we had all that money back. Would not recommend the company as a whole, or most of the techs we encountered. But if you get Tyrell, your in good hands.

Jesse S did a great job. He could have gave up on temporarily making our geothermal unit work until parts could be ordered, but didn't. Spent several hours switching out a blower motor with a temporary and identified a few other things that went wrong and will be repaired. I am not a huge fan of extended warranties. Probability (aka profit) dictates that a high percentage of customers will never need to collect on the warranty, but it appears in this case, Service One was worth the cost. It does offer peace of mind. Regardless of warranty thoughts, Service One, the company, has been very good to work with on two calls for warranty items.

Our service technician, John Camp, was AWESOME! He called us ahead of time and said he was on his way. He was on time and explained each step and answered all our questions while working on our air conditioner! John saved the day!! Air conditioner working perfect! Thank you John Camp and Thank you Debbie for finding a scheduled time that fit around our work schedules. Thank you Service One for having such dedicated employees. The Hamilton's CB, Iowa

This rating is for the work performed by Alan D at Service One. I have been fortunate enough to have Alan D as a technician to troubleshoot several of my A/C issues. He always performs a thorough inspection of my equipment, inside and outside of the house. If there is an issue, he finds it and fixes it the first time. He always provides a detailed explanation of the problem and fix. He is always pleasant. I am always thankful when Alan D is the technician that is sent to repair my A/C issues. He is great representative of Service One.

Very good service from Randy. He came, did his job, kept me informed, explained everything when he was done, and then he left. He was polite and friendly and I would recommend him to anyone else who needed a furnace service technician. Good job.

BE SURE to check the complete listing of appliances they cover before you write them a check. Evidently, they cover HVAC but not a built in humidifier. Also, don't expect a call back when you leave a message. I finally contacted them after a week. The lady didn't even bother to acknowledge they dropped the ball. Horrible customer service.

The service tech Alan was very courteous, professional, and knowledgeable. He went a little above and beyond and took care of everything I needed and helped educate me on things I didn't know. I would definitely recommend using the service and would give two thumbs up to Alan and his work

Alan was a great service rep. He was very professional and friendly. Replaced a few parts and got my system tuned up for the season. Even gave me some pointers to save money on system maintenance. Just another reason I always recommend Service One to family friends.

Mr Roman was very friendly and professional. Once he replaced the control board on my stove, he made sure it worked. He also took the time to make sure the stove as well as the heating elements on top the stove were working as well. While doing so, we had a pleasant conversation. He is very knowledgeable about the different brands of appliances. I would very much like to him again in the event I have another appliance that needs repairs.

Cliff came to our home -- his last call of the day -- and made quick and easy work of our HVAC issue. If everything, and everyone, was as fast as Cliff, we wouldn't need the internet. Thanks ServiceOne & Cliff G!

Cliff was very professional, he arrived during the designated time frame. He introduced himself and proceeded to set the temperature and check as needed, then checked the furnace. All went well.MC

I was very disappointed with the quality of service I received today from Service One. The repair man accurately diagnosed the issue (bird’s nest in the heater flue,) but he knew of only two ways to fix it—try to flush it out or cut a hole in the (finished) ceiling. The charge was “$85/hour/person,” so I offered to be the second person rather than calling someone else. He attempted to flush it out, and when that was successful was ready to start cutting into my ceiling. I asked if there were other alternatives and was told no. I asked if we could attempt a plumbing snake—and he didn’t know what that was or how to operate one (actually got it stuck in the flue.) Again he started in with wanting to/pressuring me to allow him to cut into the ceiling, and I told him I was no longer in need of his services. Despite him working on the issue for only 30 minutes I was charged for an entire hour and told, “that’s just how we do things.”I contacted another company, they came out and “fished” a line through the clog and had the heater back up and running in 20 minutes! And my ceiling is still intact.I don’t want to cause trouble for the repairman, but I don’t feel that I received the best service available today—at least not from Service One.

What is there not to like? The Pro came on the scheduled afternoon. Called ahead as expected. He was pleasant and courteous. Explained how he would replaced the inline faulty faucet which involved cutting and soldering. Tidied up afterwards. Accepted my $10 discount coupon. That's five stars, isn't it?

Alan with Service One made a service call to look at my air conditioner which was not cooling properly. He arrived and quickly diagnosed the problem and had the system up and running. Happy customer here. Thanks Alan!

I had my first experience with Service One this last week and was VERY impressed!!!Brian A. found the problem with my washing machine and was able to order a new part which was delivered and installed within 3 days! He also explained to me how to clean out the washing machine filter and ran several test loads when diagnosing the problem as well as when the new part was installed just to make sure the machine was working properly.I also had a plumbing problem with a sink and a toilet and Corey was not only able to fix these problems, but snaked my other drains ( just in case ) and recommended products to prevent the trouble I was having from occurring again.Both technicians were very friendly, very thorough, and very helpful!!! I would highly recommend them and Service One to anyone. I am SO glad I have this coverage!!

ServiceOne promptly sent a tech to diagnose the problem. A part had to be ordered but within 2 days they had a delivery date and were calling to set up a installation appointment.Tyrell was on time, courteous, and got our dishwasher running in no time. Thanks ServiceOne.

In July my son asked me if I could meet the service man from ServiceOne at his house to service his central air conditioner. When I arrived at his house Ryan was already there disassembling the outdoor unit.When he was done servicing the unit I told him that I was so impressed with his courtesy, knowledge, and professionalism that I was going to call and ask for him when I needed service on my heat pump and furnace.Well, today Ryan serviced my heating system and did a 5-star job!He also suggested that I look into ServiceOnes service plans that I plan on doing tomorrow. Thanks again Ryan!

Alan was right on time and did an excellent job on our furnace. He also offer helpful suggestions on how we can maintain our heating and air units during the year

Joaquin was very knowledgeable about our appliances and helped us understand how to make them last longer rather than the common mistakes people make that can lessen the life of the appliances. He was also very friendly to my overly welcoming 2 year old son who wanted to help in any way he thought he could. I would highly recommend Joaquin with his knowledge and great customer service!

Josh did a great job inspecting my HVAC system and gave me excellent confidence in technical qualifications and skills. I would recommend him to others without exception

The first time they came out they were prompt and kind. They explained everything so I could understand and explained the process of getting and bringing back the parts.When they returned with the parts again they called ahead and were prompt. Tyrell was very kind and professional. He even went above and beyond and adjusted the position of our dishwasher so it might in correcting the problem.

Today was Brandon. Electrician. Outstanding as always. We will now have a warm basement this winter! And a very fair upgrade price. A company we used took our dedicated electric line away for their use so now I must pay for this again. Service One is our go to company when anything house related goes wrong or needs upgraded. Top notch!Excellent service by Mike. Mike is Electrical.Chris saved our plumbing system! Took 3 hard fixes stubborn clog! In winter! Excellent!!!I have forgotten names of folks who responded immediately and fixed our furnace.Our air conditioner.Our disposal replacement.Our dishwasher breakage.Now hooking up our drinking water to our new refrigerator.I would never be without my platinum whole house warranty.Ruby is amazing!!! Also accounting has empathy. On off paydays.My water tank broke in the middle of the night. Last month. Ruby got me scheduled by 7:30am and repaired with brand new tank in under 24 hours.Plus past experience with technician taught me water mitigation. Saved an insurance claim.Professional technicians every time.Oh fixed my washing machine for next to nothing!Customers for life! Our saving grace.Susan and Todd (paraplegic) Annett DAV’s USAF Retired Veterans’10 Stars

Mike notified us before arriving to confirm. He was polite, courteous, knowledgeable, diligent, and professional. He gave us several suggestions thi improve the efficiency of our furnace and other appliances.

Israel, from Service One was highly professional but friendly and fast too. He got our AC up and running again expertly diagnosing the issue, replacing the fan motor and starter and even cleaned out my AC unit keeping it free from debris! Thanks Israel. Great work!

We are in the process of selling our home and needed some plumbing repairs. Mike L. from Service one came out and did a wonderful job for us. He was courteous and went above and beyond our expectations. Great experience!

I sent an email outlining my concerns with my water heater, but wanted to know if it was worth having a technician come out. I read online from customer reviews that they had a poor experience with the value of service. I quickly received a call and the service was scheduled so fast I didn’t even think about asking cost related questions. The technician arrived on time, looked at my water heater and gave me the same advice Google provided. However, it was $80+ to have the technician tell me that, and instead of helping drain the tank, he states “it’s $160” for that and it’s a 2 min job”. He then asked if that seemed worth it... This is my fault as I should’ve read the reviews of people saying they do this. The service you receive from this company is not worth the money you’ll spend. I will happily cancel my renewal when it comes due.

We were using service one since we bought a house, these guys know their job. Everything is good except a lady on phone name is Jean I guess, she has a rude personality and not really helpful. Would be nice for the manager talk to her about her rude attitude. Other than that we are happy with this company.

I have been with Service One since they started in Omaha. I signed up with the door to door salesman. My wife (deceased now) and I have had nothing but good experiences with Service One. My latest experience was yesterday with Kevin Mc (plumber) who I have met several times before. As usual my needs were taken care of promptly and professionally. I consider all of the employees (whom most I have met) like family. That's how well I have been treated and taken care of. Thanks to all of you, especially Rita on the phones.

I have been a Service One customer for several years and have been amazed at the quality of service and care they have provided whenever I have had need of help. The technicians and entire staff have always been knowledgeable, reliable, trustworthy, considerate, kind and have gone out of their way to be sure my needs were taken care of properly. I am very appreciative of the care I have received and highly recommend Service One without reservation.

Issues with being charged when there wasn't a diagnosis made. I wasn't told the fee was for travel??? The customer service representative was the worst part of this experience. I asked for a diagnosis from this company as to why my furnace wouldn't turn on. I didn't get one. When I called to see about my options the not so friendly or customer service oriented representative Brittany spat forth her views as to what she believed happened, she over talked, cut off, interrupted, demanded I let her tell me what she wanted, even stating Well, I wasn't there. Yeah I know you weren't there however allow me to enlighten you, but that never happened. I asked to speak with her supervisor, instead she rudely said she was going to call the technician then hung up on me. What a great first time customer experience with this company and its representatives.

Thank you Service One! When I woke up from my nap to find the house way too warm, I realized the air conditioner had stopped working. You were able to get a tech out the same day on the Friday of a holiday weekend and I am so grateful.

Chris M came out to my house to work on a backed up main sewer line. He quickly diagnosed the problem, explained what my options were for fixing it, and had the problem taken care of in under 2 hours. Additionally he answered my questions about what I could do to prevent this from happening in the future and provided me with possible solutions.

Mike L was a great teacher, and patiently talked with me about what was wrong and how to fix it. I appreciated his knowledge and advice. He quickly fixed the issue with our shower.

This has been the second time Cliff has come to my home. They guy knows his stuff and operates pretty quickly. I understand some people may not think there's a need to have a whole home warranty, but i wouldn't go a day without one on our home. Thanks to ServiceOne we won't have to.

Thanks Bill for your help in repairing some plumbing issues and water pressure. Your time, expertise, and professionalism was on point! I'd definitely request you the next time I have any plumbing issues.

I have been a customer of Service One over 25 years. I have been very pleased with their service and professionalism. I was very pleased with HVAC technician Chris R. He was pleasant, knowledgeable, and efficient. He answered all my questions, and appeared genuinely concerned that I be satisfied with the service. Thank you Chris!

I just had my annual furnace check. The technician was Alan D. He performed an absolutely thorough check of my system to include a check for Carbon Dioxide emissions. All was found to be in good order. He cleaned all areas which were dirty including areas of small amounts of rust. He insured me my furnace was in good order and will perform well throughout the coming colder temperatures. Alan was friendly, courteous and presented a professional appearance. Super job!

Service One has come out and addressed many of our appliance repair needs with good results. Today was the first drain clearing call we have called them out on. Called this morning and they showed up before end of day. The service tech showed up took care of it and cleaned up after himself. Quick and thorough can’t ask for much more.

Our electric water heater stopped working. Our local plumbing company refused to schedule a same day appointment even though they had just replaced our water heater elements three weeks prior. I had a contract with Service One so I called them to ask if they could have a plumber come out to fix our water heater on the same day. They sent someone late on a Friday night. He tried but didn't get it fixed. The next day, they sent an electrician who said it was not an electrical problem. Then, on the same day, the plumber came back again and discovered the problem was that the local plumber had not actually replaced both elements even though we were billed for the replacement of both elements. (To make it worse, I was shown 2 corroded elements by the local plumber who claimed they were taken out of my water heater... needless to say, we received a full refund of our charges from the local plumbing company.) I HIGHLY recommend Service One over everyone else. We will always call them first.

I called in with a possible blown circuit breaker because of the smell and asked for a same-day emergency appointment. Service One gave me an open appointment for sometime that day, but the call center must have been working hard behind the scenes to get someone out quickly. Just over a half hour later, Brian Ross was at my house expertly diagnosing the problem. Brian isolated and replaced the burned breaker and replaced the affected adjacent breakers as well. Brian was very courteous and highly professional. Thanks, Brian, for taking care of my house like it was yours and ensuring my safety by thoroughly evaluating and repairing the problem. If I could give this review 10 stars, I would!

Brief me on what he found and what was need to fix the problem. Alan was there to perform the annual check on furnace. He was highly professional and briefed me on what was doing. Even though he had a long day, he took his time and was very detailed in his service.

Not super happy. In addition to a monthly fee , they now charge a fee to come to your house. Dishwasher needed fixing ,so he said id have to have a plummer out for an additional $55.. so to get dishwasher fixed I have three fees so far. That's about $150.00 + the part. If the plummer charges a Trip Fee that's $200.+ . I'm thinking about just setting up a bank account where I bank what I spend on them monthly & letting them go. It's starting to feel like I'm being had by Service One. The ladies on the phone are still sweet. That's the only positive. Wouldn't recommend them unless you have a lot that's close to breaking down. Even then, you might do better self contracting.

Tyler did a fantastic job on our A/C. I was having trouble with the system after it had been serviced. The company was willing to waive the emergency service fee to have some take another look at it. Professional.

Had a service plan for over a year - never had an issue with my HVAC. When the time finally came that I needed them to come fix my AC, was told that they couldn't get to it until the next day and it was going to be 94 degrees. Found someone else to come fix it right away and immediately cancelled my service plan. Not sure what the point of paying monthly is when you can't get the service when you need it.

Joaquin R. repaired my dryer today. Joaquin is very professional and goes above and beyond to be helpful. He not only fixed the dryer, he explained ways to use the dryer more efficiently, how to use the washer more efficiently and how to use the dishwasher more efficiently! Great experience. We are new to ServiceOne, so far they have exceeded our expectations. Highly recommend this company.

I know it is a busy day with freezing temps, but I called before 6 a.m. this morning...3 hours and counting, and have not heard anything from a tech as to when we might expect help to come. -15 outside. A phone call with an ETA would be nice!It is now 4 1/2 hours, and not a word from anyone. Please at least call to let me know when you'll be here!Finally a call to give us a ETA after 5 + hours! Yay!Thanks for letting us know, Service One. I know it is a very busy day for you!

Larry came to do a semi-annual service on my HVAC system and ended up doing an excellent job, above and beyond what I expected. He discovered that my 18 month old system had not been wired correctly so that the second stage heating would automatically kick in as designed. After discovering this, he conscientiously and meticulously reviewed the installation wiring diagrams and literature to determine and then effect the solution, which involved installing another wire to the control board. Larry represents the best in heating and air conditioning service. Since this was part of my contract, there was no additional charge. Larry's friendly and informative manner reflects great credit on ServiceOne. I am one happy customer. Thank you!

Our representative was so friendly and helpful. Our house was crazy today with lots of kids and it didn’t phase him. He was professional and answeeed all questions. Great experience

Erich serviced my air condition over a month ago. He was prompt, polite and extremely thorough while working on the unit. I bought this house last fall and was unfamiliar with care, he answered all my questions and took the time to explain how the unit works and also points about the furnace itself, such as proper filter type and placement. I was very pleased and would look forward to him coming out again, if needed.

We inherited a service one plan when we purchased our house from the previous owner. We had some AC issues nearly right off the bat and service one sent someone out. He muddied up our carpet in our basement, I was shocked he didn't put booties over his shoes or remove his shoes. Than he made a mess in our utility room and did not clean it up. We were disatisfied with the poor service and immediately decided not to renew the plan in December when it expired. I called in August to schedule an annual furnace check and they were booked out until January. The service representative was very rude to me once I told her we were not renewing th plan and I asked if it would still be covered because it isn't my fault they are booked 4 months out. She told me, yes, because I was making the appointment while my plan was still active. I called today (December 17) to confirm this and in fact, they don't honor appointments outside of the plan, even if the appointment was made during coverage. So those four months that lapsed, at a minimum I could have put myself on a wait list or cancellation list to still try and capetilize in the benefit of the plan. But that opportunity was forgone since I was misinformed from the time I scheduled the appointment. The service is terrible and their customer service is rude.

Alan deserves more than 5 stars!!!! He is awesome. My furnace went out on the absolute coldest day of the year. My daughter was home with the flu and it was 50 degrees in the house when I woke up. I called ServiceOne at 7:00am and Rita was kind enough to get me taken care of first thing that morning. Alan showed up at 9ish and worked earnestly until he figured out my thermostat was shot. A week later, Alan came back to install the thermostat and was here for a few hours. He did not rush and took the time to make sure the job was done correctly. He asked me how I would like the thermostat programmed and we went through the settings until all my temperature preferences were saved. Great customer service and technical expertise.

Called in and had to wait 5 days for an on-site visit. Tech was very nice. Said the part a timer unit was still being made but would have to be ordered inCalled into S1 customer service tech confirmed part on back order out of stock no idea when part will be availableI fo und part on 3 different web sites2nd call back part no on order and expected in on Thursday I should get a call text for scheduling by FridayRequested call back by customer service manager .. told 2 or 3 days for a call backMonday noon still no call no text no contact from customer service manager ?

I have been a customer for a very long time, and have my share of good calls and poor calls. But, I have never been, literally, left in the cold on an emergency call for furnace out.Other than the tech arrived in a relatively short time, this would rate a zero!Service call placed about 1:30pm on Saturday. Tech responded within 10-15 minutes and arrived shortly after. I will admit the space around the furnace was filthy and floor was damp...After about 10 minutes unscrewing a few screws he says he has 2 bad news. Not sure the order, but, he saw a roach or bug on the floor and that the furnace was out of maintenance and would cost about $400 dollars to swap out the blower motor. Wow!The tech is packing up to leave and says he will not do the repair because of the roach! as well as the reason the furnace is out of maintenance because it hasn't been serviced in 5 years. What??? were did this come from? I am on auto-payment, so for 5 years and north of $2000 I can't service without additional parts and labor? Give me a break!!! At this point I ask if he has the part to fix the furnace, which he affirms, but he is still leaving. He keeps apologizing and says he is following policy. I have had it with this tech, there is no use talking to him. I requested that he put things back together and he does. and leaves.At this point, I am completely upset and while I call Burton HVAC, my brother cleans up all around the furnace. Beside some dead waterbugs there aren't any live bugs we can see....So, the call to Burton was $190 with a price tag of $800+ to replace the blower motor! The furnace sales guy comes over and it's going to cost $5500 for a new furnace... Wow !!!Sunday morning, and 4 inches of snow, I place another emergency service call about 8:30am and explain the situation to the dispatcher. I get a call back from the Tech about 10 minutes later, and after explaining there should be some case notes, he is on the way.Well, long story short, 2 hours later and one new blower motor, the furnace is running great! ONE part!!! I ask about the charge and the Tech asks if I am a customer and he charges me for the trip, $26.75... I watched the entire repair, there was nothing complicated, just some elbow grease to pull things apart.... and reassembly was quick.The first Tech cost me time, lots of frustration and $190!I told the second Tech he should be in the picture on the back of the van!

I had a service person to my house on Monday to unclog my bathroom drain. It was stopped up again today. Mike L came out and fixed the problem quickly. It is draining perfectly now. He was courteous and nice. When Mike first came he even spent a few minutes with my dog so he wouldn't bark the whole time.Mike didn't charge me for this service today, since Service One was just out yesterday and the drain still wasn't working. Plus I had been charged $80.25 when it should have been $26.75 on Monday.

I had a AC/heating system installed. The guys were professional and the installation was completed in one day. Thanks Service One

Called serviceone to fix air conditioner and they sent Alan D out. he was very fast, very knowledgeable, he was friendly and patient. He explained everything thoroughly and answered any questions I had. I highly recommend him and hopefully we get him again the next time we have any hvac issues.

We had our air go out Saturday while getting a new roof out on. It was over 100 heat Index. We thought our house was hit from heat and no roof for hours. But as the night went on it got to 100 degrees inside. I called at 6am and had a repairman here by 930am. Great great service. In less than 20 mins our central air was working again. Repairman was so nice and very courteous. He was very knowledgeable and efficient. I'm so grateful he was able to help us at our time in need. Thank you so much.

Mike did a great job, was very courteous and pleasant, and represented Service One very well. He shared information with us that gave us confidence that we were doing the right thing by staying enrolled with Service One.

Terrible service. When I was deployed and had my 65 year old mother helping out taking care of my house and my toddler, the dryer broke and she requested help from ServiceOne, who I have a home warranty with. She said it was like pulling teeth to get any help or service out of them so I decided to send her to Nebraska Appliance Repair. This isn't the first time I've been less than satisfied with ServiceOne's customer relations or promptness of service, but it will be the last time.

My guy was here on time ready to work , done a superb job is with Changing the gas valve on my furnace even though the guy that installed the furnace really messed it up, Please keep sending this guy for as long as I need furnace repair.

My air conditioning unit was not cooling and, Service One Tech Larry notified me that he was on his way. He was very professional and friendly whenever I asked a question! House is cooler already! Thanks!

Mike measured the furnace and explained to me how someone would add a duct so that heat from the new unit would enter the utility room as it did in the old unit. Mike also explained that the new filter I bought for the old unit did not fit. Mike also set my new thermostat to manual which I wanted when it was installed but wasn’t so I had serious problems New Years Day when the emergency line of Service One was not functioning. Mike wa terrific and solved the problems that had caused me considerable anxiety.

Israel arrived on time after notifying that he was on his way. He was professional and identified himself upon arrival. Israel completed the preventive maint., then briefed me on what he did, and answeredquestions I had. I asked for recommendations for a humidifier, he quoted my options and also the specials Service One is currently running. Israel is a valuable asset to have at Service One.

I signed up for a ServiceOne Bronze plan and set up an appointment for my furnace to be serviced/cleaned, covered under this plan. The Tech (Chris R.) came out and worked on my furnace. He was very professional and on time. He answered my questions and gave me some advice on different types of air filters. I am happy with the work that he had done.

Joaquin R. Fixed my dryer in one call! It could have turned out to be two different calls but he took the time and initiative to get the job done. He also took time to explain to me exactly what the problem was and how he fixed it.I am very appreciative that ServiceOne sent Joaquin out to our house. He is a very pleasant worker with great customer service skills. I can't say enough about his work fast and efficient!Thank you Joaquin!Sincerely,Lynn H.

Larry was professional and honest. He wore a mask and made sure all was cleaned up when he left. I am extremely happy with the service Larry provided! He is an asset to Service One!

Cliff was friendly and gave me some HVAC tips to keep the system running smooth. He figured out a couple problems we had going on and hope he is the one that will come back to do the repair when the parts get in.

The technician John was outstanding and extremely knowledgeable. He diagnosed the problem immediately and came back to replace the part. It took three days to get someone here and five days to receive the necessary part. Service one did not provide quality service period. Question: Why was the part not shipped overnight and why a three day wait to get a technician here and another 5 days waiting for the part? It’s July and our AC was out.Five stars for John & 0 for Service one.

Ryan provided excellent service today for our furnace maintenance. He was very professional and provided some new tips.Well done ! He is an asset to your organization.

Quentin was professional, prompt, explained what the repair what the repair would take, what the time frame needed to ensure there were no conflicts of our schedule. Completed the job offered to put the items back under the sink that needed to be returned highly recommend One Service we have had a contract with them for 13 yrs it has been value added to our home. Thank you Quentin for making the day great

As a long time home warranty customer with Service One we have had only 1 other instance of bad service. This new issue is quite aggravating given the temps will be in the 90s over the weekend. We had an appointment set for Wednesday the 25th to repair our ac unit. On the day of the appointment we received a call notifying us that the repair was cancelled due to current weather conditions and it would be rescheduled for this Saturday the 5/28. We have a voice mail from Debbie informing us of the cancellation and contacted Service One to get on the Saturday schedule. Today I contacted Service One to make sure the appointment was still on 5/28 and they claim that they have no record of the appointment from this past Wednesday and they have no record of rescheduling the appointment for this Saturday. Apparently, Service One either did not properly amend on their system or were not truthful on the error and claimed that it was never scheduled to begin with. We will now be waiting for repair until next Tuesday and hoping they actually follow through on the change. Poor process and communication.

I have been extremely pleased with the quality and professionalism of every Service One technician that has been out to my house. Most recently, Alan was here to do the winter servicing of my heating system. He left me with a very favorable impression of both himself and Service One.

Team came on time, they are professional. I requested somethings to be done. They did it perfectly and installed my new HVAC (AC & Furnace). It is almost 8 days now and it running very well.

I was very pleased with my ServiceOne experience today. Larry M. was personable, professional, and did a wonderful job. He not only was able to fix the problem (broken thermostat), but took the time to help me learn how to operate the new one. ServiceOne should be proud to have him with their company.

Alan was very professional with exceptional customer service. His knowledge of my required furnace repairs and Alan’s advisement of other future items within my home shows that he cares about his customers.Sincerely,Stoy Bonner Jr

Alan with service one is a great HVAC tech. He showed up on time, was knowledgeable, professional and polite.Always a pleasure working with service one.

ServiceOne provides excellent service the technicians are extremely knowledgeable and some of the nicest people you'll ever meet.The wait time has never to long in my experience and they offer emergency same day service if needed.Pricing is upfront and never has changed in the eight years I've been with them it's nice to never worry about parts, labor or anything concerning the job just one small flat fee. I definitely recommend ServiceOne.

Ryan was awesome! He called to confirm the appointment and make sure I was home. He showed up on time. He was in a great mood and was very professional. He answered all our questions. He did what he came to do in less than an hour and was on his way. We have had Service One for over 25 years and wouldn’t use no one else! Thank You Ryan!

Love working with Service One. Travis came and fixed my garbage disposal and Chris did wonders on the plumbing in my bathroom. Will always recommend!!

The service I received was excellent. They were on time. They told me exactly what was happening. They fixed more than what I asked for they also fixed what was wrong. Can’t recommend Tyrell enough as he was awesome.

Joaquin did an excellent job with explaining the repairs on my LG refrigerator today after fixing it. He is an excellent rep for ServiceOne.

I had just purchased my home and I called service one and got that started so that if I had problems with my appliances or something so anyway as it turned out my dryer would not heat it would tumble but it would not produce any heat so I called service line and made an appointment and a technician came out and said that it was my timer and he needed to order a part and so he did and when the part came in we set up an appointment to have the part installed so that was yesterday on Tuesday the technician came out had the timer put it in and at that point he said okay you've got heat and he left and so I washed my Chanel bedspread and then after it was done I went and I put it in the dryer and I turned the dryer on time to heat on cotton and I just let it run I forgot about it and it had stopped so I checked on it again and it was not hot. So first thing this morning I called again and they made me an appointment for anytime today. My tech called and said he would be here soon. When he got here we discussed prior visits with the technicians and so he opened up the back of my dryer he tested several different things he said it looks like the thermostat and the heating coil needed to be replaced so he replaced them and he started it and it still was not warm he noticed that the plug that goes into the wall that that was kind of loose and that my cord would lean and kind of unplug it a little bit and that it was the issue it was getting enough energy to start and to run but it would not engage the heating element and such so we got it so that it would not come unplugged like again and it produce heat walking also advised me to call service one to see if I have electrical coverage and have them come out and look at that and see you know it what if there's something that needs to be done and he also advised that if I choose to just call and make sure that everything is okay however walking did a fabulous job his customer service ability and talking to me and explaining things about my dryer was Far Beyond customer service he's a very good person to have on your staff you guys are lucky he works for you he did a fantastic job he gets 10 Stars he was wonderful and I hope I can have him come back to service things that are wrong in my home thank you and I am Frankie Byler

Alan sent me a text before he arrived.
He was very courteous and showed me things about my heating system. Alan educated me on things I didn’t know about the heating system very good worker

Used them once. Overall happy with the service but the part for my furnace was much expensive compared to places.

Alan was very professional and thorough with our seasonal furnace maintenance. He answered our questions about the equipment efficiency, reviewed the equipment checklist he used for the maintenance and set expectations for a repair he needed to order parts for.

Malo L provided exceptional Service when came to fix our a/c. I have asthma and air conditioning is imperative to my overall health. Malo L replaced the thermostat and instructed on programming versus manual setting. He explained the need for maintaining a clean filter and he was prompt in other services to the a/c. He is an asset to your company!

Called ServiceOne due to a residential heater malfunction. Larry M diagnosed the problem immediately and clearly explained the problem and needed solution. He is a knowledgeable professional and because of his work today I will recommend ServiceOne to friends and family.

Tony D. was the person that serviced our airconditioner/heat pumps at both our home and our cabin. He was very professional and curteous. He was able to fix a problem we were having and our air conditioner unit is running so much better. He explained the problem and the fix to both my husband and I and we were very appreciative. He was a top notch guy!

We’ve used Service One ever since they installed our new Heating & air conditioner. We have had repair other appliances to. They are very reasonably priced & very professional. We will continue using them every year!

During the very cold weather recently my furnace was really struggling to keep up, it was set between 66-68 and I would wake up in the morning an my house was around 57 degrees. Service one made it a point to come out the same day and had my furnace earned out pretty quick and had great advice on care and maintenance going forward.I will never not have Service One as long as I own a house!

They were the fastest available. 200$ for emergency service call. Didn't do anything but show up and tell tenants to change the battery in the thermostat. I would utilize Burton first if there available they have a bit more reasonable pricing.

I could not be more happy and satisfied with Alan D. today. He did a great job fixing the problem. Our AC is finally working. Having no AC for 3 days and dealing with other company that did nothing, going with ServiceOne was the best decision. The price and the service is all worth it! Thank you, ServiceOne and Thank you, Alan.

Very happy with the service from the very professional team at
Service One. Great quality employees, knowledgable, efficient and courteous. For certain I will continue to have them be my go to company for HVAC, Plumbing & Electrical service. a very satisfied repeat customer.

Larry was very polite and personable. He was able to quickly diagnose the issue with the AC and is ordering the parts. He also checked the furnace to ensure all was ok going into fall. Although I don’t need a new AC just yet, he answered my questions about brands, size, and issues I’ve experienced with the current one cooling the house. He also told me about the current offers, should I want to look at getting a new AC. He was very knowledgeable, and I would recommend him to anyone.

Alan D came out to inspect our AC units and whip them into shape for the summer and did a wonderful job! He was very thorough and went above and beyond when he discovered a mouse nest in the AC (eek!) He got everything cleared up and cleaned out and our system is working beautifully on this 91 degree day! Friendly, pleasant and knowledgeable! Thanks Alan and thanks Service One!

Tony was very courteous and friendly. He took the time to explain to me how air conditioning cools the house by removing heat and humidity from the house. My house was very humid and uncomfortable because I had been keeping the temperature at 80 degrees to save energy, never realizing that this was keeping the unit from working properly. The change has been remarkable once I've lowered the temperature to 75 or 76 degrees. This is my first experience with ServiceOne, and I am very pleased with Tony's service and with the scheduling staff. Thank you.

I want to give a shout out and thank Service One technicians for coming out to take care of a water leak in the basement main water line and washer appliance.Brian the plumber knew exactly what the issue was and fixed it right away after getting supply.Austin the appliance technician did an amazing job fixing and replacing the hot/cold water value in my washing machine. He went above and beyond. He also replaced the rubber gasket in my front load washing machine that has black molding. I tried to clean it out but couldn’t get rid of it. I am very pleased by the work and result that was provided.Thank you to Service One management for sending these two highly skilled technicians.

Alan D was our service person who was assigned to help us when our furnace stopped working on a very COLD day. He was very knowledgeable and helpful in figuring out the problem. We had heat again within an hour of him being at our home. I would highly recommend Service One!!!

Lorin thoroughly described what was wrong with my plumbing issue and the various options available to correct the problem. He corrected the problem with ease and I have no doubt the repair was done right. Impressive knowledge and great demeanor.

ServiceOne took good care of us in the COLD month of February. They installed a new air conditioning unit due to the phase out of R-22 refrigerant. They also brought to our attention of a situation with our furnace. We opt to buy a new one. So that would leave us without heat while we were waiting for the delivery of it. As dependable as they are, we were provided with floor heaters. Then we received a call from them shortly that a new furnace was available for installation. The following day the installation process began. Thank you Tyler, Kyle...for your assistance and care.

Joaquin, our service tech, was extremely helpful in explaining what he wasd going to do for our repair. He even suggested things that we'd need to do to assist in prolonging the life of our appliance. He took the time to point out a few things that I should be looking for to prevent premature malfunctions in the future. Here epitomizes the true professional.UPDATED: This is the second time in a couple of years that Joaquin had come out to service one of my appliances (entirely different issue) and my assessment of my last with him stands pat for this incident. Heck, if he were running for office he would get my vote; he really delivers!

I've had them for years and never had an issue. Also fast and friendly.

Huge thanks to Jesse S for coming to our rescue on New Year's Day! Our furnace went out over night. He was friendly, honest, and incredibly helpful. He took care of getting the right parts quickly and getting them installed correctly. Thankful for Service One and associates like Jesse S!We have heat and all is quiet in our home.

I called ServiceOne to come out to unclog a sink drain. The appointment was scheduled timely. Prior to our appointment, the technician communicated when he would arrive and checked that I was home. Upon arriving, Chris followed all of the COVID protocols and respected our property. Chris worked quickly to fix the issue and cleaned up after the work was completed. He provided helpful tips and a product to avoid the issue going forward. We have been using ServiceOne since 2011 and will continue.

The technician who came was polite courteous and answered all our questions. The savings were great and the work done was awsome. I would recommended service one to anyone.

Service One was quick in responding to our need for drain cleaning on a Saturday afternoon. Our main drain was blocked and water was rising as we pulled out our Shopvac to begin cleanup. After calling Service One they dispatched Chris M. who was on call for emergency services. Chris arrived promptly and handled the problem efficiently within about one hour and ten minutes the home emergency was over. Chris was neat throughout his work and informative in describing the job. We highly recommend Service One for a variety of home care services, especially in an emergency..

Alan with Service One saved us LATE on a Friday night on a very cold January day. He was professional, knowledgeable and cared that we were taken care of. Great service and technician!

Just an FYI, their policy is not repair or replace. If you have equipment that needs repaired but the parts are no longer manufactured, ServiceOne will just 'buy out' your equipment/appliance. The buy out price is only as much as the parts and labor if they could repair it. So if you're hoping to have an appliance that is no longer manufactured covered by ServiceOne, theres a good chance you'll be stuck paying for the majority of a new appliance anyways. The extra star is for friendly staff.

Alan, of ServiceOne, serviced my furnace today and he was very knowledgeable, informative and courteous in his work efforts here. He was professional and easy to understand as he spoke of the work he did. It was an excellent experience for me...

My ac unit went out, can't fix due to being to old don't have parts for anymore, I picked out a new unit for them to install. The young man was pleasant, arrived 30 mins early.

We just bought our house in September and have had some unexpected issues. Mike L. Came to handle a gas line problem and he is very professional, knowledgeable amd friendly. By the time he was done he had our problem addressed and we had peace of mind. He is a person i would want to represent my company if I had one.

Mike was pleasant and very helpful. Our plumbing problems were fixed quickly, he explained the issues and how to prevent them from occurring again in the future, and left our house clean. Definitely recommend him and Service One for any plumbing issues you have.

I have always had a great experience working with the folks at ServiceOne. Cliff G was my technician today. He called to let me know he was on his way, was very efficient with his work, and didn't try to sell me on things I don't really need. Very polite and friendly. I plan on maintaining my relationship with ServiceOne for a long time.

Had Service One come to fix a plugged drain. Once the technician left we noticed a leak underneath the sink. Quickly called them back and the technician returned shortly thereafter and was able to fix the problem. He was courteous and professional.

Ryan, let me know he was on his way, wore booties when his was in the house and checked over and cleaned everything thoroughly. He will forward a concern I have to his suoervisor for further evaluation.

* Update.. With my current matter Kevin came out to take care of a severe plumbing backup on the 5th and took care of arranging for a water restoration company to come out for me. He could have just given me a phone number., But made sure himself I had things arranged.!Definitely needed for home owners. I have saved cost on many repairs.

Larry was great, honest and professional

Update: had a serious issue, Gina really came through. I appreciate her five-star service!

We appreciate the excellent service from Service One and with an old house, the contract is a tremendous value for the quality and convenience. Plumbing services are very helpful and responsive. Thank you for everything!

Perhaps the most courteous, thorough service I’ve received on my house. The experience and expertise poured out during our summary. We’ll do things much smarter as a result. We can’t thank you enough for your professionalism and attention to detail. THANK YOU!

Larry worked quickly and was extremely knowledgeable and professional. I would definitely recommend him to all. If he could fix everything I would just go throw him only! Thank you Larry

Absolutely disgusted by this company!! They called me a liar about having a service plan with them, ONLY to find out THEY were wrong, no apology, no trying to fix the problem. The part needed came in for the stove yesterday, however, they claim they can't come out to fix it until NEXT Friday!! of course, they already got paid! Not convenient, nor do they want to fix/admit THEIR mistakes! .......... It won't let me respond to your comment SERVICE ONE. I DID call that # 4 different times. The 1st two times I was told OVER and OVER we DIDN'T pay for a plan. The 3rd time was after we spoke with the realtor who emailed us the paperwork saying we had paid for it, I was then told again by your company that we did not have a plan, I said this is ridiculous and they need to find out what's going on because we know we have a plan. I was then transfer to your accounting department where the girl could quickly pull up that we do in fact have a plan that we paid almost $500 for. So FINALLY got that established, after being told countless times I was wrong! And then they called my father's phone(as he was on the lan with me as well) even though I had given them my direct number to call me back on. They told him it would be 2 days before the part came in. I then called back and explainrd to them they need to put me as the only number to call as my dad has the beginning of Alzheimer's, and I didn't want him being bothered with this. 3 days later, no phone call to me but again a call to my father stating the part would actually take a week to come in. I am so thoroughly disappointed that we spent almost $500 on this worthless plan and then spent another $80 to have a part put in after being called a liar. I will NEVER use this company AGAIN and I wouldn't recommend to my worst enemy. Absolute terrible customer service!

Awesome. Tech showed up on time and explained everything that was done.

Very grateful for Chris at Service One. He has helped me out on more than one occasion and always does great work?

I would highly NOT recommend Service1 for a Home Warranty Solution. I would save your money to use towards a repair/replacement. We had a lower freezer drawer not seal correctly. A tech came out and said the rails would need to be replaced. He left and the issue was worse and our freezer was not usable. After 2 weeks (with NO freezer), I tried contacting them as to what next steps were. They said the part was on order and there was no ETA. After I made a quick call to the manufacturer I was able to find out the part was no longer available. Service1 still claimed they were waiting on the part. Another week goes by and no update. I had to call in AGAIN to find out next steps. In short - they would not repair or replace the freezer/fridge unit. READ anything you sign in detail. Their website makes it sound like they will replace appliances if they break but there are all kinds of loopholes they will use to get out of a replacement. They claim that a fridge/freezer are separate units and they only provided me $200. I received two different invoices to renew our annual service with two different amounts. In no way was I going to renew service and had to purchase a new fridge/freezer to resolve the issue on my own. Highly disappointed with the service, follow-up and integrity of this company.

Held a warranty with this company for over 5 years. Used it I think 4 times in total and at never had a good experience. The final straw was when we had a bathroom flood and the soonest they could have someone come out to look at it was 4 days, or I could pay an additional $150 to prioritize the service. Tried to cancel the same day but of course I couldn't get anyone to call me back for that either.

Cliff came and was courteous and helpful. He was quick and got things done in a timely manner. He has come to my house more than once and always gets the job done quickly and with the same level of good customer service.

Chris found the clog quickly and left area clean. Educated me on how to keep my drains clean. Service One has always provided the best service and all the service people have been professional and awesome. Love my Service One

Jesse S was very knowledgeable and professional. Had him here for both our AC and furnace work. Called ahead and arrived on time, completed service and left work areas clean. Highly recommend!

Reported that our AC went out at 930pm on a Thursday and the technician was able to fix the issue the next day. Initially we were told that no one could get to us until Saturday, but jobs must have gone quickly and they called us back at 430pm and said our technician was requesting additional jobs and would be to our home this evening. Quick response and service.

Chris did a great job in detecting the problem right away and explaining the solution to prevent drain cloggage. Very progressional and polite.

I received excellent service from Chris. My kitchen sink was clogged and he got the drain cleared out as well as tightened all the fittings. He did a great job.

Alan replaced our Aprilaire humidifier panel with much precise description. He was very professional, kind And helpful. I highly recommend Service One with Alan!

Ryan checked out my furnace, and I was very impressed with how much attention to detail and found and issue with the igniter and replaced it. He also cleaned sensors and vacuumed it out. He provided great service and was easy to talk to and answered my questions. Thanks Ryan come back again.

Alan did a great job. Best part...he switched my furnace to 2 stage! I called a while back about that not thinking it was possible. Best day ever!...other than if I were to win the lotto of course.

Morgane was very helpful. She clearly explained why my furnace was not functioning properly. She made the furnace correction and the furnace has been running reliably ever since. Alan was also very helpful during my annual furnace maintenance. He educated me on how to better maintain my furnace.

The representative who scheduled my repair was very helpful in arranging the repair around my busy school schedule. Craig was fantastic in communicating what needed to be ordered before coming over to the house and installed the part in a timely manner.

Ryan beat me to my house and was patiently waiting for me to return. He quickly got to work, troubleshooting the problem. After he finished, he explained the issue and the fix. I was very happy with the result!

Don't waste your time and money. Our hot water heater has broken three times recently and they again repaired it as recently as two days ago. Fast forward to two days later and it's again broken and they wanted to charge me over $200 to send a technician out.

Kevin (and Tom) came for a service call because our hot water heater was leaking. They arrived promptly, diagnosed the problem quickly, and told us what our options were to fix the problem. We agreed with their diagnosis and asked how quickly they could make the needed repairs. They returned two days later with a new heater and the additional parts that were required by code.They arrived in a downpour of rain but put down tarps and kept our home water-free throughout the install. They were extremely professional, informative, and courteous. They also kept the work area neat, and completed the install in a very timely manner. Based on our experience with them for this install we would have no problem having them complete plumbing repairs for us at a later date.

Bill G. was my plumber from service one, he was Kind, detailed, polite, and cleaned up his mess both times.Service one should be very pleased to have such a important employee him. DON'T LET THIS ONE GO... He is a keeper... trust me good help is hard to find...GOT THE JOB DONE PERFECT BOTH TIMES THAT I HAVE USED HIM.... THANKS BILL

Mike L did an awesome job! He was very friendly and he took the time to explain the difference in the different plans we’ve had in the past.

Called ServiceOne due to my furnace not performing correctly. Angela, the lady at the office was great. Honest, professional and answered any and all questions even if to the common person sounded ridiculous. She got me right onto the schedule with no pressures, even answered my return call after thinking over my options that she educated me on. Maybe an hour later, Alan came out to take a look. Alan was also professional in his diagnosis while at the same time, giving me some educational tips. He was no BS and had my furnace up and running in 30 minutes. I won't hesitate to call ServiceOne in the future if I need to.

We called ServiceOne for a leaky toilet. When Mike L. arrived, I was worried there wasn't going to be enough time for him to fix the problem, because I had to leave soon to pick up my daughter from school. But Mike L. came in and got right to work. After looking things over, he knew right away what the problem was, and fixed it in under 15 minutes. So now my toilet is fixed and I was on-time picking up my daughter from school!

ServiceOne has been great for keeping all my appliances going! Extremely responsive customer service on the phone and fantastic service technicians get the job done efficiently and effectively. Joaquin not only repaired my dishwasher but cleaned up completely, was on time, and was even informative on best use, very professional service. Highly recommend.

Tyler was professional, courteous, detailed in his work, and cleaned up work area before departing. He is the best service specialist we have had from Service One in a long time. Find more Tyler’s!

The service personnel was courteous, professional, knowledgeable and very helpful in explaining to me what the problem was and what needed to be done. I am very happy to have the opportunity to meet Josh and I must say that he is a valuable asset to the company. Again; thanks for the great service that was performed.

We are ServiceOne customers, but due to exclusions, our dishwasher was not covered by ServiceOne. Joaquin R. came to our home to install a new motor for our dishwasher. He took the time to discuss our options and let us know the risk involved regarding having an appliance that was not yet covered by ServiceOne worked on. Essentially, rather than simply do the job and take our money, Joaquin let us know that it would be more cost effective and less risky to purchase a new dishwasher. Thank you, Joaquin, for taking the time to explain and looking out for the best for your customers!

Had an HVAC issue and contacted Service One. Alan showed up early and went right to work. He fixed the issue and gave me some pointers to avoid future issues. He cleaned up and was out the door in less than an hour. The price was fair. I would use them again and Alan was great!

Alan did an excellent job inspecting our furnace. He was very thorough and explained what he did in his inspection. I give him 5 stars!

Ryan came by today for our annual AC service. He was very professional and efficient. He took the time to answer questions we had. He also came to the door wearing a mask and respected social distancing.

Chris R was excellent!! Finally a service pro who explained my air conditioning system, showed me what he found and how he fixed the problems!! Never did he make me feel like I “would never understand”. I will definitely request him again!! Service One...I have really bad experiences with your service in the past couple of months but Chris R redeemed you!!

Gave me notice he was on his way, arrived right on time, went over ever detail of my furnace and replaced a flu cover. I love service one. They always do a great job.

Tyrell D. came to our house to fix our washing machine. He quickly identified the problem, found the part needed, and efficiently got our applicance working again. Great guy, did the job well! He gave us the kind of service that is always appreciated!

They were on time and very thorough. Alan explained everything he was doing and what we needed to do in order to keep everything working from maintenance to maintenance.

ServiceOne did excellent work. John, one of their sales engineers, worked with me closely over three visits to understand my business needs and budget. I picked an option that met my needs from multiple proposals. The group of guys that did the work were very polite. They showed up on time. They we're careful with the equipment. The install looks very sharp/professional—zip tied wires, made a plate for the thermostat, unit heater hangs nice and square... looks very neat, which I appreciate and for which I am willing to pay extra. They ran into some blockers and required extra parts, but they persisted and got the job done the same day. I called MUD and had the gas turned on the day after the install. I called ServiceOne and the installers were back out to check that everything worked as expected within an hour. Also, they showed me how to use the thermostat and talked about how the system was setup.Overall this level of attention to detail, timeliness, and quality work is uncommon. That's why I keep voting for ServiceOne with my dollars!

The rep, Joaquin, was awesome! Came out to look at my leaky dishwasher and dryer. Fixed the issues and helped explain normal maintenance on the appliances and do's and dont's. Very happy that I have my ServiceOne warranty with my newly purchased house!!

Alan was pleasant and informative. He hosed down the air conditioner, fixed the compressor's capacitor, and unlocked the compressor and explained what he did and why. Advised us to use fluted filters. He also told us that the compressor is overheating too much. If this continues, the compressor may need replacing. Like my family, Alan is a Royals fan, so we knew he is a good person!

Unfortunately we never actually got someone out. We have our home warranty with Service one on our new house. Days after moving in we found water in our basement due to the main lines being clogged. We called on Tuesday morning at 7am to be told they won’t make it out until Thursday afternoon. By Wednesday afternoon we had more water in the basement so we called back pleading for someone to come out. The lady said well, for $100 we can have our on call guy out in the evening but couldn’t give us a time. By the evening we decided to just wait until Thursday and save ourselves the $100 since it had been hours and we still haven’t heard from anyone. So I call back and they agree to come Thursday. Thursday morning I get a call from them cancelling because of the 3-4 inches of snow we got. At that point I was pretty upset but tried to be understanding, it did snow. However, our internet guy made it out with no issues that day, Nebraska Furniture Warehouse came to our house that day. The snow was completely melted by 10am yet they said it was too dangerous to come to our house. Anyway, we called Another plumbing company and what do ya know, they came same day and fixed the issue for us. Would rather pay extra for people who care then use this unreliable company.

Alan at Service One was awesome. He was fast and friendly and gave us great information to help us going forward.Joaquin just helped us with our oven and we could not be happier!

Alan did a great job of checking out my furnace for upcoming winter. All was in working order and he showed me how to change the humidifier filter so I could save some money. He also helped me program my new thermostat for both winter and summer. Very helpful and friendly.

Ryan was fantastic!! What a nice guy. He explained everything to me (cause i was over his sholder lol) We have the home warranty and Service One never disappoints. Quality technicians and fast service. I called at 4pm and had my heat back on before 6pm. Ryan from SO you are the best!! Have a great day!(you saved mine)
Sam T

Lorin and John at ServiceOne did an impeccable job replacing my ancient, leaky hot water tank. They made a very professional and efficient team, and it was simply amazing to watch Lorin work--he's truly a superb plumber! I've used ServiceOne multiple times in the past and their services have consistently been stellar.

Alan came out to assist us today. Same day service which was great as it was -2 degree's. He was very courteous and had us back up with heat quickly.

Steve came out to check the landscape lighting at our new home. It was a rainy day, but Steve just put on his rain gear and checked both front and back yards and found the problem. Although he could not fix the problem that day, he gave us his professional opinion to solve it I learned that he has been an electrician for more than 20 years and I felt very confident that what he was telling me was accurate.. It is nice to know that ServiceOne has such qualified and courteous people representing their company.

DO NOT SIGN UP!!!!!! This is not a warranty at all it is more like bad insurance. If you have a realtor suggest a home warranty with these guys, fire them! It cost 400 or so per year and when something happens and you call them it cost another 75 dollars to have them come to your house and tell you they won't fix it but would be happy to charge you hundreds of dollars to fix it. This is a SCAM, you are throwing your money away if you buy a warranty. I have had 3 problems that I called them for and they refused to fix all three issues the correct way. I was also shocked when I had to pay $75 dollars the first time. They excluded that information when I threw away 400 bucks at them when signing up. DO NOT DO THIS!!!! They will have excuse after excuse on why they can't fix your problem. Save your money, it is really to bad I have to give them even 1 star on this review. Read the non recommended reviews on yelp, they are all negative and somehow do not reflect the rating of this terrible company. I'd recommend you buy a used BMW with 120,000 miles on it before I'd ever recommend these convicts.

Craig was awesome and efficient this morning fixing my garbage disposal. I was told a plumber was coming so I had asked him about my halal toilet that now sounds like water is constantly running. He called and got me set up with a plumber visit for this Thursday, since he is not a plumber. I appreciate not having to pay for another service charge since I was told a plumber would be coming and I can have up to 3 things looked at/fixed with my visit.Thank you again Craig with Service One.Catherine Heyne

Mike at service one is fantastic. Prompt, courteous, and took the time to answer all my questions. I’ve used ServiceOne for a few years and have NEVER had a bad experience .

I called early Monday morning because my heat was not working. They sent someone out at 7pm. He was not able to fix the problem because he did not have the part, but put in an emergency work order for the part. Praying it comes in today as my house is so cold! He was friendly and as helpful as he could be.

I have been a Service One customer for 10+ years and have never experienced an issue. Everyone is helpful and friendly! They go above and beyond. For that reason when my daughter bought a new house as a housewarming gift I bought them a service one contract. Her refrigerator quit working yesterday. She called this morning and they were there before noon. Thats what I call service!

We had active ServiceOne contract on our new home purchased 2012 with a couple of contractors working on finishing our basement. We noticed after heavy rains that our sump pump wasn't running so had ServiceOne plumber come to inspect (I regret I didn't keep the name of the plumber). We determined the pump wasn't running because the two former contractors finishing the basement did faulty work including wiring our sump pump to a non-GFCI light switch that had to be turned on for the pump to work! He correctly referred the service to a ServiceOne electrician Steve B. and didn't charge for his plumbing call. Steve B. inspected and found the extent to which the former contractors had botched their electrical work and spent time explaining what had to be corrected. Our current contractors finishing the basement found the same independently and are fixing it superbly! Thanks ServiceOne!

Fall heating check on furnace . I was not home but did receive a text regarding a new humidifier filter . You had one on your truck and replaced the old one . The furnace check paperwork was left for me . I appreciate your professionalism . Thank you .

Kevin was very professional and his knowledge of what he was doing is second to none. This is the 2nd time that Kevin has made a call to our home, and his work was excellent.

We called ServiceOne for a shower leak. Lorin did a thorough investigation to find the leak. Even though the repair needed was not within our plan, Lorin was very pleasant and provided great suggestions for what we could do next.

Called on a holiday weekend and followed up following business day to inquire about my appointment time. Didn't even have my name on the list! The reason for my call was to already cancel as another service company was at the property and fixing the issue less than 2 hours after calling. My AC unit went out over a 100+ degree holiday weekend so yes the call volume was high, but another company stepped up! First experience since the unit was installed with Service One, but this will certainly be the last.

Chris Merritt came diagnosed the problem and quickly made the repair. Once he was finished he explained the problem and how to prevent further issues. I was pleased with his professionalism and excellent work.

Quick response and got our problem repaired and taken care quickly. From appointment setting to service person, everyone was kind, professional, and made sure our needs were met.

We have had ServiceOne for years. They are always professional and Jesse S. was no different. He recently performed a furnace repair for us. He was efficient and informed us of what the issue was, which turned out to be simple and something we could handle in the future. The monthly rate we pay is well worth the piece of mind we have.

Josh at service one did a great job! He was here on time as promised and quickly & professionally diagnosed the issue with our furnace (someone else missed it a few weeks ago).Josh fixed the problem and was in and out super fast. Thanks for the hard work!

Thorough and timely repair of our furnace! There were more problems than we anticipated and we are so glad that our furnace is happy now!! The service man took the time to write down how often to replace filters and the best kinds to get, and was very knowledgeable about the maintenance requirements. We can already tell a difference in our air flow and quality. Thank you, Alan!

Alan came out and did a great job as always explaining what I can do to keep unit running efficiently. He has been the man since I signed on with Service One and wouldn’t have it any other way.

*PITIFUL* Hired Service One to install a 20 amp outlet. The cable run was about 15 feet from the panel with open ceiling from the panel to the top plate of the wall needing the outlet. The electrician stated he might not be able to get the romex down the wall because there was insultation. Long story long i grabbed one of my glow rods and fed the cable down the wall. Next he stated he didn't have a backbox or 20 amp outlet, so i had to provide these also. After he finished he was nice enough to ask if he could borrow my shop vac to clean up as Service One does not provide them one. This is not a complaint about the Technician but Service One as a Company, they charge much more then other companies but don't seem to want to train or provide the employees with the tools needed to do a good job. The electrician said he would let the office know he had to use my outlet and such so that they could adjust the invoice. Never happened!I had their Master Electrician out to inquire about a 50 amp outlet at the same time they were quoting the 20 amp outlet. He stated that they would need to cut 6 access holes in the furdown to get cable from the panel to the mechanical room across the basement. I said that was not an option and he should consider push poles or try to get a fishtape across. He said that it could not be done. I had a pullstring from the panel to the mechanical room probably before he made it back to the office. Pitiful again.

I always learn something when Alan comes over to service our heat or AC unit. Very educational and no upsales. He does a very thorough job and I feel confident with our unit every time he leaves of what we need to do next. The scheduling staff is also welcoming and pleasant on the phone. At times I feel like I’m talking to family.

Josh was the technician who serviced the furnace at my home. He was professional, took care of the work efficiently and answered my questions. We have depended on Service One for more than 20 years. They have always been responsive and do good work.

Tyler was excellent! He informed me of what was going on the entire time and was extremely willing to explain anything I didn’t understand. He diagnosed the problem so quickly and was able to fix the problem so fast.
Thank you!!!!

Had the Annual Heating Maintenance done and the technician Alan did a great job! He was very personable and very thorough. He answered all my questions and gave me suggestions on how to keep my heater running efficiently. Thanks for the great service Alan, see you next year!!!

Thank you Ryan! I appreciate the text to let me know you were on your way and explaining everything! My air conditioner is working great. Highly recommend!!
Thanks for being on time and for the outstanding customer service!

ServiceOne takes care of our HVAC equipment and Cliff G. Did an outstanding job. Prior arrival notification,
On time, very professional. Everything you prefer in a Service provider.

Chris did a really good job letting me know what needed to be done and the possibilities should the first attempt fail. He was courteous and cleaned up after the job.

The repair guy called he was on his way. He took care of the problem/s, very polite, very knowledgeable, answered my questions, advised me regarding age of my AC & Freon no longer made for my unit. He made a call to Black Hills to set up appt for a bid on new unit for next summer. I appreciated that very much as no clue who to call. He said that yesterday's repairs should last through this summer.

Customer service was very helpful and got a tech out right away. The technician was very efficient, professional and had parts first thing the next day. Everything was fixed and the heat was working properly again!

Wonderful service. Breath of fresh air with Tyler, the young man that did the Maintenence. On time. Excellent personality and attitude. Knowledgeable. Handled himself very well. A+++

Ryan, of Service One was outstandingly positive, professional, clean, & courteous! He makes us pleased to be part of such a fine home warranty provider that truly cares for their customers!!! Thanks so much ServiceOne, & Ryan⚠️

Alan had excellent customer service. He gave me several tips to best maintain the life that is left in my very old furnace. He was quick and courteous. Very pleased.

I had a sales representative come out today and sell me a new A/C unit after I had signed up for their year warranty guaranteeing I would have portable units to use until installation that would be installed today. Texted him multiple times little answers, called the number little to no answer and finally the technician and he called me to let me know he didn’t have access to the office now. The texts and calls started at 4:30 and ended at 7. I had my sales call at 1:30. I have two little kids and if I hadn’t signed the contract I’d be looking at a new company. First rule in sales, under promise over deliver. I’m about to spend 7,000 on a new A/C with this company? Least the sales person could have done is not guaranteed I’d have temporary cooling units tonight.

Joaquin went above and beyond to help!
Will take a week or 2 for the needed part to come in, but I was left with valuable information in the meantime.
So glad we have our ServiceOne warranty!

Had to call many times in one week for multiple issues--seems like everything went at once. They were always courteous and helpful, and made every effort to accommodate my needs. Great people, especially Chris who really knew drains! They were fast, polite, effective and left no mess when they left. I highly recommend ServiceOne!

Service representative Alan was outstanding. He diagnosed the issue with our furnace and turned it off. He setup an appointment for 4PM today with consumer rep. Great job Alan

Randy arrived on schedule and performed an annual check up on my heating system. The service was meticulous and thorough and he explained everything I should be concerned about in the near future. Since I am new to ServiceOne he also took the time to explain how my contract works and other services provided by ServiceOne. Super technician.

Allen was very professional and knowledgeable when helping us. He took the time to explain everything that he fixed and how to prevent any issues that we may or could cause.

Our technician Isreal was friendly and helpful while servicing both our AC and Furnace. He even helped me install a new wifi thermostat. Thanks!

Cliff G did a great job. Got here early and got the job done quickly. Very friendly and professional . Chris M was here in January, review for him didn't get posted, he did a great job also! In both instances, ServiceOne has gotten a technician here quickly, always treated well by the techs and those taking the calls.

I love Service One. I've been with the company since 2010..when I call I get such courteous service..Cliff G.came out Thursday...the ac was out for days...temps 90s...He worked tirelessly in the heat...back and forth inside, outside until he figured it out.. thanks Cliff and Service One!!...5 stars

Alan was very helpful and knowledgeable. My husband is deployed right now and our furnace wasn’t working properly. Alan explained things to me well. I was glad he was able to come out later in the day to do this!

I’ve been a Service One customer since purchasing my first home in 1990 and continued to be impressed with the professional technicians and value I get with my plan. Alan and Jason did stellar work to get my furnace working again!

Alan did a great job. He came in and within a few minutes knew what was wrong and was able to replace the faulty part and had my heater running in less than 30 minutes. He is very personable and answered all my questions. Very professional and knows his trade. I would recommend Service One to anyone. Thank You...

I called Service One as my Air Conditioner was blowing hot air. When the service tech came he looked at my Nest thermostat and said it could be your thermostat. He told me that the wire were fried by my thermostat. Now they replaced the relay the last time they came and the wires were burnt from the relay. He again says it is my thermostat. I told him that i have had two other tech come out and say its not the thermostat. So your telling me that your other tech were fing lying to me and went off on me. Saying that he is leaving. That he does not like that language i apologize . But he start giving me attitude because I know that it is not the thermostat. So i tell him to take a 5 min breather and he grabs his stuff and leaves. Never fixes the burnt wires. I had another company come out and replace the relay and fix the wires and told me exactly what it was and its not the thermostat. This is the first time i have ever had an issue with a service tech and i was told he the the lead. He needs to learn not to give attitude to his customers. I hope he learns from this. I also have to say get other quotes for furnace and air conditioner because they way over charge.

Great service! Quick to assist us, and Mike did a great job of explaining everything and installing our water heater. Thank you!

My name is Stephanie and Joaquin R came and fixed our washing machine! He was personable and very nice! If we ever need service one again we will be asking for him by name!!!!!

I was able to get service on the coldest day of the winter, on a day with a long line of people needing heater repair, with the repair people working literally all day, on New Year's Day. No other companies could help us on that day. Our repair person was working all night and finished up at our house at midnight. I don't think we were the last people on his list. Also, he did not talk down to me, like so many repair men do. I am VERY happy with the service.

Really disappointed that I have paid monthly service contract fees for years and Service One in Omaha, NE could not fix my AC in 90 plus degree heat for (4) days.Completely unacceptable, and I am seriously considering canceling my service agreements with Service One. Did I mention that I hold (2) service agreements on both of my properties.Hopefully Service One senior leaders see this post, as there company completely failed me in this case.VERY DISAPPOINTED!!!!!!

Took care of our clogged drain. Explained what needed to be done short term and long term. Was very helpful and cleaned everything up.
Corrected a plumbing problem from a previous owner and got our project back on track.

Cliff G. was extremely knowledgeable, friendly, and helpful. He took time to explain the process, discuss the benefits of other services service one provides, and built value in the company. This was the most pleasant experience I have ever had with a tech from any company!

I have always had great experiences with Service One. Our most recent service was for our furnace. It quit working on what was the coldest day of the year thus far. The tech got to us that same day and had our house warming in minutes! He was kind, wore a mask, socially distanced and gave me some recommendations for routine maintenance.Just had preventive maintenance done on AC. Alan was so informative and kind! We will be scheduling a consult soon to get a new AC unit. Energy efficiency here we come!

Alan was very professional, honest, and courteous during the visit this a.m.. Although there was more that needed to be done than we had planned he was very thorough in his explanation and was very courteous when on phone explaining in detail to my husband what was going on.Truly appreciate how courteous he was this morning.

Technician Israel is very professional. He gets right down to the tasks and does a thorough job. I feel very confident about his expertise.We've been with Service One for well over 20 years. My mother started to use the company's services before the millennium and we shall continue because the service is excellent and is well worth the fees charged.

Thought I'd give ServiceOne a try because of the great reviews. Brittany was so nice and helpful setting me up for an appt when our heater stopped working correctly and informed me of monthly plans for repairs that will save us lots of money in the future. Our technician, Cliff called before coming over and found the problem right away. He is so genuinely nice and knowledgeable. He taught us things to look for and gave us advice on monthly plans as well. We signed up right away. SO grateful for Cliff G and ServiceOne. Wish we would've known about them sooner!!

The man that came out and serviced our furnace was very nice a professional, when I called to have it serviced I had issues, but it got taken care of i was told there would be no charge because we have the bronze plan when he was done they tried to charge us, when I called Stephanie was very rude, when the service guy got it taken care of she hung up on me. I will be cancelling my service with them

The man was very professional and explained what he was doing. He was friendly and didn't make you feel like you were dumb. Now the conditioner works well.

We have had Israel a few times and is always very respectful and gets the job done quickly 🙂

Today we had our oven repaired by Joaquin.
He was very knowledgeable with answers to all our questions. He was a very polite young man. Service One is represented well by a very professional Joaquin... 5 star service call for sure

Air went out. One quick call to Service One and four hours later they were at my door. Helped explain everything, repaired my AC unit. I couldn't be happier with my experience.

Service One is so great, we can't recommend them enough! We've only had to call them out twice for appliance fixes and they came out within a day or two of making the appointment and diagnosed the problem immediately. For my husband and I, it is absolutely worth the annual fee and $80/visit. Gary Y was a very cheerful, pleasant technician who went above and beyond to get us the parts for our oven same day.

Service One was able to fit us in same day when we had a leaky pipe in the basement. Travis quickly diagnosed the problem and fixed our issue. His professionalism and explanation were much appreciated, especially on a stressful day.

Be warned! They do not stand by their work!!! This company was contracted by the sellers of our home to fix a leak. After moving in and taking ownership of the home we realized the leak was still present. Contacted the company and were informed that they will not come out and fix their job (which they had allegedly completed), because the contract with them had been cancelled by the previous owner. They said they fixed it...they did not, and will not, without us paying them additionally.

My drain was plugged in the basement, Kevin M was amazing. He fixed the problem quickly and was very knowledgeable and prompt! I have been a customer since the 1980's and will never be without them!

Randy G came out to do a maintenance check on our air conditioning unit. He was very thorough and professional. He double checked everything before leaving making sure the unit was working properly. I am so happy we use ServiceOne for our whole house maintenance.

Very good home warranty experience. Don P. Was very professional and cool to talk to while he serviced our dishwasher. He was very friendly to our kids and explained, in detail how to maintain our appliances in the future. We will request him next time!

Chris from Service One was efficient, knowledgeable and gave us some insight to keeping some tricky plumbing clear and clog free. Wish he would have been around when the previous owners did this remodel.

Mike M. is a complete JEWEL!! Mike makes certain he checks everything thoroughly, and communicates so well with the customer! He obviously enjoys his job, and is a huge asset to ServiceOne! Nice to have someone who truly cares!! Thank you, Mike!

I have been with Service One for more than 20 years and Lorin L. is the best plumber we've had yet! He not only fixed our two big plumbing problems fast, he took the time to educate me on how to avoid these situations in the future and how to fix some simple problems on my own. He also educated me on how to obtain replacement parts for our Moen faucet! I will be asking for him specifically in the future!

Cliff did an excellent job. He was professional, very nice, figured out the billing correctly, and most of all got our AC working quickly. Thanks!

I like using Service One. I’ve been a customer for a while. Their staff are professional, good with people, clean up after themselves and respect your property. The man who fixed my leak did a great job.

This is the second time Tyrell has been our service rep. He is fantastic! Prompt and professional, he was also very patient with my questions and very knowledgeable. We have had Service one for years and have always been pleased. The people they hire are top shelf!

Troy our service technician was great. Explained the issue and gave us some pointers on preventative steps to prolong the life of our equipment.

Tyrell was amazing! He fixed our problem really quick and even did a little cleanup and filter work. He went above and beyond. We love service one!

Excellent service done by Joaquin. Very professional and he took the time to explain problems with ice dispenser. Also explained procedures for cleaning under the refrigerator which we really appreciate. Wore a mask as we did too.

Their self-payment system is awful. The system stops charging the customer after a year but there's no notification that payments have stopped and then the accounting department calls after 6 - 7 moths wanting back payments for over half a year. It would be fine if it just happened the one time. They assured me it was fixed but then it happened again a year later and I left them the option of just continuing payments or getting their back payments and losing the customer. I guess they don't need the customers. I have cancelled my contract with ServiceONE and will never spend another dime with them. I am not sure which business model shows success in screwing customers... but good luck and good bye.

Ryan came out, on Christmas of all times, to fix our furnace that had decided to start acting up on Christmas morning. It took all of 20 minutes, but he had our house toasty and comfortable in no time. In these times, be sure to thank those who are out right now away from their families during the holiday. Thank you Ryan!

Did a fantastic job installing. In/out/done! Price was fair, work was great! Chris took the time to show, teach, explain. Work was clean and wouldn't even have known he was here afterwards. Highly recommend!

I would recommend Service One to all my family and friends. The workers who come to my house are always very courteous and professional. The work is always done right the first time. And they do not leave a mess for me to clean up.

Craig was extremely customer service orientated, friendly, listened to my complaint, went above and beyond for us! I highly recommend him and was extremely helpful! Give us a results that we are very happy with. Thank you for understanding our situation and taken excellent care of us and our situation!!! He turned an very bad situation and come over with a positive one!! Thank you Craig for everything!!!! Very satisfied customer!!

Josh presented as well-mannered, professional person. This appointment was for a furnace maintenance check. Once finished Josh reviewed his findings with me. Thank you!

Mike with service one helped diagnose a problem with our furnace and quickly solved the issue for us. He then explained to how to prevent this problem in the future. Great service! Thank you.

Prompt courteous service as always. Found a problem with humidifier we didn’t know about. Would always recommend them for service when your warranty runs out. Over many years they have been a huge benefit to us.

Alan originally came to service our heater for the year. While doing the service he found a leak on a drain pipe for the heater. A high efficiency heater will cause condensation withing the unit and the drain had a slight leak. Alan ordered the part and put the new one on but the design was a little different from the original and it caused a vibration and he had to make a return trip to replace it again. He was always courteous and respectful. I highly recommend him to service you HVAC system.

Tyler did a great job for a follow up service call for leaking refrigerant in our air conditioner. We’ve fought this leak all summer and Tyler found the leak in the evaporator A-Coil. He placed parts order for the new A-Coil and should be up and running for next years cooling season. Since we bought the furnace and AC from Service One in 2016, the system is still well within our 10 year warranty period. No cost to us! Great job, Tyler! Thanks SVC1!

Joaquin is a pleasant person who works hard to get the job done quickly and efficiently. He shows me what the problem is and describes how he is going to fix it. He also gives advice on how to avoid the problem in the future. I appreciate his kind nature and hard work! He fixed both my washing machine and dryer today. And left the area cleaner than when he arrived. Thanks, Joaquin!

We've had Service One for over 20yrs and last month I received the most outstanding service from Don P.!! Don was extremely knowledgeable by identifying and explaining the problems I encountered with my appliances. He personally helped me in my home and over the phone by answering questions while I purchased a new washer and dryer at Nebraska Furniture Mart! He recommended the best products on the market and features tailored for my family's needs.In the future, I will continue to recommend Don and this company for their excellent service!

Alan did a great job on my annual furnace PMI on 19 Nov 2020. He was very professional and completed a thorough inspection. He also changed the power humidifier pad for me that I had already purchased from an on-line vendor. He called prior to arriving to alert me he was on his way that afternoon. Very pleased with the service Alan provided. Also, was COVID compliant during this PMI service in my home.

Service One here today for our fall furnace check up. Our service pro was Jesse S & he was very courteous & knowledgeable about his job. I was a pleasure to have him in our home!! :)

Professionals at what they do, usually quick prompt service. Goes right to work to fix what is wrong, or just a maintenance call. if you have a service contact it saves on parts and labor. Recommend!!

Ryan was who ServiceOne sent out. He was very friendly and knowledgeable. I was having problems with the heat not circulating like it's supposed to and Ryan was able to help me with the problem. He did a great job. Thank you again Ryan.

The Service One tech called Sunday night at 6 pm to inform he had several clients before us since we had no heat.He arrived at 8:10 to replace batteries on thermostat is why there was no heat.Thought might be batteries but didn’t want to break it so tech showed me how to access them in future.Great job & attitude & prompt service. Thanks!!!

Service One is always worth every penny. Their technicians are great at communicating arrival times, what they are fixing, and when they will be done. Ryan did a fantastic job fixing our AC! I had 2-10 and they send out different businesses at different prices and don't stand behind their workService One is 100% the opposite and i will never go without a contract with Service One! Thanks Ryan!!

Alan is wonderful tech. He asked lots of questions about our AC problem and was able to detect & repair the issue in great time. He even took the time to show & explain the problem. He was so nice. I hope all your techs take a page from his customer service book. He rates a 10+++ with us.

Ryan was so nice and prompt and efficient. He answered all the questions I had, and did a very thorough job. Great work Ryan.

Alan should be rewarded as he goes up and beyond in all aspects. He came to service my furnace and I was very pleased with his knowledge and thorough review & diagnosis of the system. Our furnace went out on and instead of just getting it running again he checked out the entire unit, found a few additional concerns and without hesitation fixed everything he could. He also educated us on a few things.Excellent work!Thank you Alan for making my experience with Service One, a great one:

Chris M. did a great job of unplugging our drain. Chris was very professional and explained everything. As promised, I was contacted 30 minutes before Chris arrived.

Today Joaquin came to our house to replace a part in our oven. He was absolutely amazing!! He was very professional and took the time to answer all our questions. He even gave us advice on how to use all our appliances properly! I really enjoyed him and hope he would be the one to come out for our next broken appliance!

Our HVAC wasn't working and cliff figured the problem right away. He was friendly and efficient. Would definitely recommend him.

I highly recommend Service One for their service. I have been a long time customer. Terrific service throughout the years. The initial contact begins with the friendly and efficient voice on the other end of the phone when I need one of the services they provide. The technicians have all been highly skilled in their craft. I never have to be concerned about the people from Service One coming into my home. Today Tom efficiently handled three plumbing issues in a timely manner. Tom was personable and professional. Thank you for providing great service Tom!

Cliff was very quick to respond after Black Hills finally put the order in 4 hrs later. Cliff was here within the hour after receiving the notice. He was friendly quick and professional. I would definately recommend Cliff!

Jesse was very professional and polite and thorough in diagnosing the problem, He knew what he was doing and took time to completely explain everything to us in terms that we were able to understand. We have requested that he should be the one to respond to any Service One calls to our home. We were very pleased with the service and requested he replace the parts that he ordered to take care of our furnace problems.We highly recommend.

Service one is the best! You'd be stupid to be a homeowner and not have service one. We have had them for four years now and have used them several times. We have never had anything but great experiences with them. The employees are all so polite, professional, knowledgeable and quick at getting the job done. Tyrell D came a few days ago to fix our dryer and had figured out the problem, took the machine apart, fixed it and put it back together in like 20 minutes. Today, he came back to fix one more thing on it that he didn't have the parts for the other day, and it was apart, fixed and put together in the amount of time it took me to change a diaper 😲 he's awesome and so is service one!

Lorin L. came out and worked on my water heater. Same day service!
He was pleasant, knowledgeable, answered all questions I asked, had the parts on the truck, left the area as good as he found it.
I would certainly request his help again when needed.

Chris and his helper arrived the afternoon of the day I called. They diagnosed the problem and were able to remedy it in a half hour. They were courteous oh, it took time to protect the items I had in the affected area.
It was a real pleasure.

We've utilized service 1 since purchasing our home 5 years ago. They've saved us at least a thousand dollars in repairs and replacements. If you own an older home with older appliances I highly recommend service 1. Now they work with NFM for replacements so quality concern is non-issue. We'll have service 1 for many more years or until all our appliances and HVAC systems are new!

Chris took excellent care of us. Cleaned out the kitchen sink drain and dishwasher. Gave us some good tips to help keep the drain open. Worked quickly and cleaned up everything afterwards.

Your technician, Ryan, finally was able to figure out the problem with my humidifier. Not only did he fix the problem but went out of his way to wipe down all of the water on the floor surrounding the furnace. He was very professional, friendly and truly know his profession! I would also like to commend Morganne, the first tech that looked at it. She was so thorough in her work and explaining what was wrong and covering parts under the warranty. Very professional! Thank you!

Mike did a wonderful job fixing our air conditioner! He was kind to our kids, explained what was happening clearly and gave me advice on how to take best care of our system! It was a great experience!

Our technician completed a very thorough inspection of both our furnace and air conditioning systems. He was friendly and easily answered our questions. His time and service were much appreciated!

Joaquin with ServiceOne came today to help with our dryer problems. I have to say that this was the most pleasant repair service I’ve ever had done. Joaquin was on time, efficient, kind, extremely knowledgeable, very professional and personable! He explained what he was doing and what repairs were going to be needed. Joaquin made a lasting impression and I know for certain that I will call ServiceOne again for any future needs and I will make sure that we request Joaquin.I was genuinely impressed with service we received.Thanks ServiceOne for sending Joaquin! He’s epic.

We have had a home warranty with service one for almost 4 years. Super disappointed with recent encounters that we have had. Just had a customer care representative cut our phone call short and ended the conversation because of my dissatisfaction with how they are handling a situation even thought she said she understood my frustration. What I was asking was not unreasonable. We would like to continue using this company because not ALL encounters have been bad but one poor experience can always unfortunately leave a bad taste in anyone’s mouth.

Ryan did a great job diagnosing and fixing the issue with my control board on my nearly 10-year-old trane furnace. He even got me a warranty on the part which saved me several hundred dollars. This was professionally done and customer service oriented. I would recommend Ryan and service one to others.

Service One takes care of our house! We appreciate their friendly response to our needs. I wish you could offer tele-visits for easy issues that someone could walk me through.Fred fixes the washer quickly and efficiently.A/C was quick friendly and efficient by Alan.

Alan with Service One did an outstanding job cleaning, repairing and servicing our three air conditioners. He did a great explaining what he did. Hope to see him on our next maintenance service.

Chris, with service 1 has been to my house a few times for drain cleaning. He does a great job and and cleans up before he leaves. I would definitely recommend him as plumber.

Very friendly and good service

Chris was amazing!!!!!He arrived on time, very professional and knowledgeable about the issue I had. He resolved the issue and also provided me with tips for proper maintenance. I was extremely satisfied with the level of service I received.

Joaquin went above and beyond to ensure we had our refrigerator working before the long weekend. He didn't have the part needed with him, but went and picked one up at one of their suppliers. He was friendly and genuinely cared about getting the job done and done right.

I can’t say enough about this company. I’ve had the home warranty with them for 4 years and they’ve always came through in a pinch. Israel with ServiceOne is an amazing Technician. He knew within a minute what the issue was and had it corrected extremely fast. Thank you again Israel and ServiceOne for putting your customers first!!!

Joaquin R. was our service pro. He was exceptional. He deserves a raise. He was kind, courteous, clean, professional, knowledgeable. What a gem. ServiceOne is lucky to have him as an employee.Because of Joaquin we will definitely use ServiceOne again.

Alan D. was an extremely knowledgeable and performed a very thorough inspection of my older furnace. He pointed out to me areas of the furnace that needed to be monitored more carefully in the future, installed the replacement safety values found during a recent emergency repair, rerouted wiring bundles for easier access in the future, and gave me background information on my brand, type, and capabilities of my furnace. Even though I have been with ServiceOne for over ten years, his was the first inspection I can recall where the fan motor and cage were pulled out and the heat condenser inspected for rust from inside the bottom of the furnace. Great work, exceptional technician!

Chris was prompt and on time and told me what I can replace myself and what to get to save money rather than having them charge me for it. He got done quick and was on time.

Jason W came for my annual furnace check. He called before coming to let me know he would be at my home in a few minutes. He was polite , helpful , patiently answered all my questions and gave me very helpful advice. It was an excellent check up and I learned helpful information from my experience. Service One has an excellent service pro in Jason W.Thank you Jason.On February 4,2020 Alan came from Service One for a yearly furnace check. I was very pleased with his thoroughness. Even though it was almost 5:00pm he was patient and helpful in answering my questions. I felt he did an excellent job of being thorough in diagnosis and solutions and very familiar with the furnace and he took the time to check all. I appreciate all he accomplished. He takes his work seriously. I recommend Alan from Service One.

We had an unexpected pipe leak everywhere and Service One was quick to get the pipe fixed the same day. Highly recommend them for your home warranty. We have had great experiences every time we use them.

Alan D. was very professional during our fall furnace check-up apointment. The office called to see if we wanted to keep our scheduled day or reschedule since his arrival was going to be later in the day than originally planned and we definitely wanted it done that day. He had one more stop after he left our house. I appreciated his explanation of the service inspection sheet items. Our furnace is relatively new since a couple years ago the Service One tech who came to inspect our very old furnace discovered a cracked heat exchanger and we could not use the furnace at all due to possible carbon monoxide issue. We chose to replace the furnace, not repair it. We are extremely pleased with the new high efficiency furnace--big difference from the old one! We've been a customer for a long time.

We were fortunate to have Larry as our Service One technician. Larry was very professional, highly knowledgeable, energetic and went far beyond the average technician to identify the problem and made extra effort to resolve what was an ongoing failure to get to the bottom of this home humidifier issue.

My dryer wasn't working, I called ServiceOne for service, they said to expect someone in the afternoon. Not only did Tyrell D. come a little sooner (I think he got here around 11:45), he was so nice, patient, and most importantly efficient.He kindly answered all of my questions (and I know there were many), he listened as I explained what the problem was, I'm sure he figured it out before I even finished telling him. He knew exactly what to do, and luckily, had the part in his truck. I think he was here maybe 30 minutes total.Over all, it was an excellent experience.

Cliff G. arrived bright and early this morning to check our furnace for us.Our unit is 17 years old and Cliff advised us that he had found some issues with our Heat Exchanger.He very professionally explained the situation to us as well as going over the optionswe have available to us.Never a good thing to hear that you have problems with your furnace but I will saythat Cliff took his time talking to my wife and I regarding our options.We appreciate being treated with respect and Cliff being honest with us.Bill Mangels

Ryan was very professional,courteous, and competent. He was on-time and made suggestions regarding our AC system that are helpful.

Josh was very kind and respectful. He was able to find the issue within minutes and fix it soon after!! Excited to have our heat back - thank you so much Josh!

Pros: Technician was professional and thorough. We've had several come out over the years, and he went further in ensuring the furnace was truly up and running than any we've had previously.Cons: The 30 minute call warning us of their arrival on an open, it could be any time today schedule actually came 12 minutes before they arrived. This isn't a small thing; had I not already left work for the day, I wouldn't have been able to get home in time to meet him.

Service tech called before he arrived, after a brief explanation of the problem, he worked until the drain was completely clean, explained how to avoid future problems and he was extremely careful with everything while working.

Service One was Awesome, they were prompt & efficient. They checked on the warranty, as this furnace was only 5 1/2 years old, and determined that the fan & the mount were under warranty. They ordered the parts & all we Paid for was the labor.The fan was making a terrible screaming sound, it sounded like bearings were out on the motor. When the repair man came he found that the mount holding the furnace fan had broken and the fan was sitting on its side. He ordered a new mount and a new fan and install it. We will definitely be calling Service One again ❣️

My furnace went out yesterday. The technician came out...had to get a part..long story short..my home was toasty warm when he was done. I just really appreciate everyone at Service One. Thank you!

Alan was great and prompt. Had us up and running in about 30 minutes. We have been using Service One for over 10 years and have been extremely satisfied with their work and professionalism.

Wow! Got here really fast and performed the service with ease. We were out of heat for a very short period of time thanks to Ryan! Great job and very pleasant to work with. A+

Ryan was professional, informative and efficient when fixing our AC. It was a quick and painless fix, also walked me through on how to change my filter. As new homeowners it relieves a lot of stress.

They have been wonderful. Using their monthly protection plan has saved us repeatedly as new home owners

John B was very helpful. He was able to take care of our issue within an hour and we are happy with the service we received. ServiceOne was a good purchase and it is nice to not have to worry about issues around the house.

Mike L. from ServiceOne did a fantastic job repairing two toilets in less than 25 minutes. The first one I attempted to fix over the weekend, but had difficulty reconnecting the hard supply line to the bottom of the tank. He replaced the hard line with a braided one and ensured the system was leak free. With the other toilet, the flush valve gasket on the Mansfield cylinder was sticking, which created suction and made it very difficult to flush. Mike showed me how to replace the gasket without taking the tank apart; this was in case one of the other toilets in the house started becoming difficult to flush.

Craig blew out the dryer wheel, housing & vent. He was very thorough in checking out what may have been causing the problem. He is a professional and I am grateful for his help.

I have used Service One since I bought my house 5 years ago and they have always been so helpful. Their homeowners warranty is very nice, you get discounts on an certain things andnpay a flat fee on others. I have saved thousands and Chris is AMAZING when it comes to plumbing issues. Highly recommend.

Chris took care of the problem and explained how to care for our drain to lessen future problems. He was helpful, professional, and on time! Glad that this service was included in our plan, also, as it made it very affordable!

Long post but necessary. The Tech was on time and very professional. That’s the end of the great experience. Scheduled service and was given a day almost a month away from call day. The A/C had a leak and the Tech added in 2# but didn’t search for the leak. Since I have R22 Freon, the tech pushed for replacement of my two units. $10k for a fix that could give me 10-15 more years. The sales rep was no different, offered $1000 discount per unit as I have a warranty. That’s peanuts given we can fix the issue. Got three different opinions, all the same; “find the leak, seal it and your good to go for several more years.” The leak was inside the furnace and I need to replace the coil. Way cheaper that two units but ServiceOne warranty doesn’t cover leak detection unless is a lot. My system carries maybe 6# of Freon. I consider 2# significant, almost 50% of Freon. Called front desk and she said I have to be leaking 20-30# before they find and seal leaks. My A/C would be fried before that. Not happy at all and Very disappointed by all this. ServiceOne, do better and no more up-sale gimmicks. I felt like I was at a dealership buying a car. Below is a picture of my system after opening it for leak check. I had to have the other service company re-clean 2wks after ServiceOne maintenance.

I don’t normally write reviews, but I needed to. I am happy with the work of the HVAC personnel. I did have issues with the the office not calling me when they decided to cancel due to weather. Of which, I stayed at the house waiting for them until after the service call time I scheduled. I get weather is uncontrollable, but on the day they canceled morning service due to weather before 8 o’clock the rain had already stopped for about an hour and didn’t start again until 3 pm. Called the office at 1 pm and said they had called and canceled all morning appointments. I had to inform them they had not called me. I was not happy at this point they told me I would be next. A few hours later at 3 pm they called and canceled (3rd time). Again I get weather was an issue but dilute to the lack of communication I wasted a third day off with no service call. When they called me I told them I need to be first in line!I was called at roughly 7:45 am, I was already up and ready to go. They showed up and got the work done. All I ask is communicate with the customer and after rescheduling twice put that customer first no matter what because our time is important too! I will say the service people do excellent work and explain problems when they need to fix.

Alan from Service One was awesome. He not only did a fantastic job servicing our thermostat, he went above and beyond by explaining that we have been using the wrong type of air filters this whole time. He recommended a much thinner, non allergy filter that not only works way better, but saves us money too. Very efficient and personable guy!

I appreciated being able to have my appt moved up to Friday from Saturday.
Alan was knowledgeable and provided good advice.
ServiceOne provides great services!

Ryan from Serviceone was by today to perform the annual furnace inspection. Ryan was very professional and courteous. We have used Serviceone many times and always find the techs to be a pleasure to deal with . We have had a service contract for many years now and have never been disappointed in the service we receive . They are well worth the money.

They were great in setting up a time, coming over and doing what I asked them to do professionally. Would recommend!

Chris M was knowledgeable, on-time, fast and took the time to give us instructions and tips on how to maintain our drain pipes. Highly recommend!

Alan was very thorough. He was prompt and courteous. He advised us if any areas if concern and how to best handle them if they need attention!Most recent service was done by Travis. He was prompt, worked quickly snd knew exactly what to do! He kept me advised of his arrival time!!!The telephone scheduler was very helpful and arranged service for me on the same day even on one of the coldest and busiest days of the year!!! Sure glad I have Service One!!! David MooreMy latest technician was Chris! He was courteous and knowledgeable. He went above and beyond to help solve a long time draining problem. He was great!!!t

We have the home warranty with service one and literally every time you call they find a reason to not cover something. Our refrigerator is covered but not the ice maker....that is part of the refrigerator...not in their eyes. Do not use this service!!!!! Fraud to just get money from you....to be fair they did do some repairs however 50% of the time if you call them it isn’t covered. Trying to list ever repair isn’t a way to prove this isn’t a scam. Logically, if you say an appliance is covered it should be the entire appliance. Picking and choosing which part is covered just makes the warranty a insurance fraud to cover the least likely thinks that need repair.

Alan was my hero today. My AC quit working and he had it up and going and even gave me a name of a Dr who could solve my vision problems. He was prompt, curious, and very professional in every way.Thanks Service One for same day service. My family will now come home to a cool house. Recommend Service One to one and all.

Ryan was a wonderful tech. He was right on time and very friendly. I have had Service One for 7 years and have always had great service. I highly recommend them.

Alan was very thorough and really took his time explaining things to us. He was friendly and customer-focused. Highly recommend.

These guys have been a life saver since we moved into our first house. We bought an old home in the Benson area that has been riddled with problems. The home warranty has saved us multiple times and the service techs have been great! Highly recommend this company!

I called ServiceOne this morning to see what time will they be coming out. They said early afternoon. Cliff G. called at 12:p said he'll be out in a few minutes. He was here at 12:50, done by 1:30. Explained what the problem was, gave me receipt., shook my hand was done. He was polite professional......thanks Service One!

Technician, Alan get it out of the park!! He was in and out within 20 minutes and gave me a detailed explanation of all of the adjustments he had to make. Further, he showed me the technical reading for added assurance.

Appointment was originally scheduled for Tuesday the 27th at 8 AM, received a call Thursday morning the 24th that they were on their way. I told the technician I wasn’t prepared for them as this was early but to head on over. I scrambled to prepare. He showed up, I walked him to the leak, he said he’d have to check the truck. I then got a call from the office saying that the technician informed them that my house was deemed unworkable due to my lack of prep even though everything was accessible. I was told to clean everything and then call back, despite the fact they came much earlier than they promised. I don’t find it fair that they can change my appointment without telling me beforehand and then complain that things weren’t readyPrior review -Alan was a friendly and informative technician. He shared information without being condescending like some other techs I’ve met.

Israel came for our annual Geothermal check. He was very professional , polite and educated me on things I needed to know. I was very pleased with the service he provided. Thank you Israel.

Had a part go bad and my furnace quite working overnight. Jesse was very knowledgeable, professional and did a great job assessing and fixing the issue. Highly recommend.

We called ServiceOne because of a leak we discovered. The plumber that responded was Lorin. He went out of his way to discover the origin of the leak and then worked with us to get a water mitigation company out as well. He really went above and beyond what we had hooped for. His customer service was outstanding and he was not only professional and polite, but took the time to explain each step he was doing to fix the problem. Thank you Lorin!!

Our air conditioner went out on an extremely hot day. I contacted Service One and they dispatched Cliff as soon as he was available. Cliff was very professional and courteous. He quickly discovered the problem and fixed it. We are grateful that Cliff is such a knowledgeable HVAC technician.

We have been a customer for 4 years in February since we purchased our home. Over the years, our basement pipes have burst every winter and this past winter our basement flooded so badly that we no longer have a finished basement. Each year the pipe burst is fixed but the infrastructure supporting it is a “recommendation” on how to prevent it in the future. Obviously none of those recommendations have worked. In addition to the pipes, our furnace/ac has gone out at least twice a year. This year, it went out during the hottest week of the year. We were told it would be 2 days before a tech could get there. The tech was unable to fix it after a 2 day wait. We were told a part would be ordered with no expectation of follow up. This was a Thursday and I followed up the following Tuesday. I was told it would be another 3 days. When the tech showed up with the part he said the previous tech had completely disconnected everything in the furnace previously. As a result he was working on the furnace for nearly 3 hours for 1 part. I was then informed my thermostat had also fried and that’s why it needed to be replaced with a basic model (my thermostat is nearly 200 dollars). The basic model is also batter powered, which turned on, but there was still no power to the blower. At this point I had been without AC for nearly 2 weeks. I have a 2 month old baby who could not stay in my home during this time. To her credit, the girl in the parts department was extremely apologetic and offered to give us portable ac units. The ac units would have been “ok” save the fact that the hose connecting the hot air put out my the engine is connected with duct tape and melts off, causing 4 times as much hot air to be put out than cold air. I closed my bedroom door the first night to cool the room down and upon entering it was nearly 100 degrees in the room. In all this time I was promised multiple call backs from supervisors and reps alike when “researching” parts. There were 2 more visits from a senior tech before things were finally resolved. I had to escalate 3 times to get a tech out faster. My family was displaced and as a result I was left to care for all of our animals by myself, which caused a lapse in cleaning (dog hair from a Newfoundland is no easy task) and I was informed this loose dog hair on the main floor would need to be swept before a service tech would return to service my basement furnace. We also have an elderly cat who doesn’t see well and sometimes misses her litter and we were also informed that all cat poop must be cleaned before a tech would return. Again, I own that I should have cleaned, but when I ended up taking 5 separate days off work to deal with techs, it became a bit tedious to deal with all the going on, especially in a 90 degree house. My ac/heat was out from 9/17 until 10/8. It went from needing air to needing heat it went on so long. I own the fact that I was quite frustrated in dealing with the customer service reps, but as someone with nearly 10 years in customer service call center environments some reps and 1 supervisor were overly rude and unhelpful. Jason, our final service tech was helpful and communicative, he was the best part of the whole experience.

ServiceOne Pro was courtious and professional. The job was explained and the work completed in a timely manner. Service Pro also shared valuable information about cool mist ultra sonic humidifiers and the havoc they can reak on furnace air filters.

Ryan was out today to service my furnace. He was very attentive and helpful with my questions. He took the time to show me what I needed to know and I’m so grateful for his professionalism and kindness.

Service one has always done a great job for me. They are the best home warranty company. I called with an emergency pipe leak and they were here within the hour and had it fixed. Hats off!

Mike from ServiceOne is amazing! We are first time homeowners and I knew very little about HVAC systems. We had a leak from our AC system and Mike was easily able to identify and correct the problem. He explained what the problem was and how the system works. Thanks for going above and beyond Mike.

Jon Anderson did an outstanding job today...very professional and personable with timely and technically proficient service. He determined my furnace needed a new heat exchanger and ordered the part on the spot. I'd prefer he comes back when the part comes in. Thanks Jon

Cliff G called while he was on his way to fix our furnace. He was polite and professional. He fixed the issue and even tried to light to furnace a few more times to make sure it was correct before leaving.

Cliff G. came out to diagnose our A/C issues, and he did an exceptional job. He called to let me know he was on his way, showed up early, and got the job done quickly. I had several questions and Cliff was great at answering them all. Thank you, Cliff!!

My request was for a couple of outlets that had pulled loose. The Serviceman came in and unscrewed the face plate on the outlet and identified the problem. Rather than render the service I had called for he told me how I could repair it myself. I’m reasonably handy, but this particular serviceman had no intention of lifting a finger to fix my order.

On this extremely cold day (-3 degrees F), ServiceOne Appliance Service Technician, Joaquin R came out, on time I might add, to replace the electrical cord on our washing machine. He was punctual, as I said before, professional and knowledgeable on the task at hand. Especially since the electrical card on our LG washer is installed in such a way that the back had to be removed along with the water connections. Joaquin quickly determined the route he had to take to gain access to the electrical connection . Unfortunately the wrong type of electrical had been ordered and therefore the correct one had to be ordered before the repair could be completed. Nonetheless, Joaquin provided us with valuable information regarding the use and maintenance of our washer, particular with detergent use and the amount of detergent to use per wash in order to keep the washer at peak performance. I am requesting Joaquin again install the correct electrical cord once it is received. He is an outstanding technician and a valuable to his company.

the whole crew was wonderful. They were timely, neat, friendly, and willing to answer my questions. They were wonderful to have around while they worked and left the house looking better than how they found it.

My dishwasher and oven both went on the blitz. ServiceOne was prompt to send a service tech & the repairman was very knowledgeable and professional. Fred identified the problems right & ordered the parts. Thank you Fred for the great service.

Air Conditioner went out at a poor time, as is usually the case. Service One exceeded our expectations!!!. Same day appt was great. Our 22 year old system needed replaced. By the end of the day, all options were given to us and by the end of the week our new system installed. No pressure and no hassle. They even provided temporary coolers to help keep us cool while we waited. Overall a really good experience considering the poor timing. We’ve always received great service from Service One!!

Service One is a rip off. I have had a contract with Service One since 2002 and my water heater went out 2016 now they will not replace it saying I had a repair contract. I was informed from the Rep that the plan I was enrolled in was a Plan that if they could not fix it they would replace it and now they will not stand up to their word. The supervisor Edith tried to help me but could not but the supervisor Alisha in Customer Service never called me back or checked into the issue. When I called her back she said she was busy all morning with emergencies therefore, I guess having a busted water heater was not an emergency to her. After 14 years of service I cancelled and they acted like it was nothing to them but GOD doesn't like ugly it will come back around again on this HORRIBLE company.

I had an excellent experience with Service One today. Alan was on time, was able to diagnose the problem efficiently, and ordered and set everything up for my A/C to be fixed!

I am very pleased to write a review on the company (ServiceOne) and the two technicians/plumbers. who installed the gas lines in my home for the hookKevin Kevin explained to me up of our new gas range. Their names are Cory and Kevin M. They both were very polite appeared to know exactly what they were doing. I was kept informed by Kevin, what they were doing, planned to do, and were always open to suggestions from me. He constantly showed my wife and I all of the dangers concerning the safe operation of the use of a gas appliance. I was made to feel as if I were a member of the install team!I would most definatily use ServiceOne again when the need for gas experts are required

Alan D. Was by far one of the most professional HVAC technicians I have ever had. He explained everything in detail and went through all the steps of the service as he performed them. He even went as far as to explain what other technicians had missed or just skipped in previous services.

Arrive on time and was very professional when performing his furnace checkup. Explained what was happening at the time he completed a task. When the job was complete he went over everything he did and what the furnace setting were and what new part he installed. We have been very satisfied with Service One and their Technictions for a number of years

Cliff G -- Friendly, Fast, Knowledgeable! Saved us on the hottest weekend in September when our AC stopped working! He even was friendly to our dog! Will request Cliff whenever possible! Thanks Cliff and Service One!

After explaining what had happened with my washing machine to Joaquin, he got to work right away. Turns out there is a part that went bad, he explained to me what exactly is happening, he made a few calls and ordered the part. He was so very professional and nice, I cannot express my gratitude enough to him and ServiceOne!

Dennis is very knowledgeable. He has taken care of many items in my home for years. He is professional and courteous. I would recommend his services to family and friends.

Alan was very prompt and cordial. He went right to work as soon as he arrived and in less than 20 minutes had our ac up and running, very happy customer here, thanks ServiceOne and Alan D.

The tech was on time as promised. He was very professional. He replaced my garbage disposal. He explained everything to me very thoroughly. He did an excellent job.ServiceOne always provides outstanding service and performance.

Steve came to fix an electrical issue at our house. It is the second or third time he’s come out (not for the same issue). He was, as always, kind, professional, tidy, and fast. I can’t recommend him highly enough!

ServiceOne is a great value. Recently, Cliff did the furnace check that I get included in my service package. He was on time, friendly, quickly reviewed and checked everything and provided details about the condition of my furnace. Ready for next winter.

I had a new air conditioner installed by Service One. The price was fair, the technicians were knowledgeable and efficient. The techs were also pleasant and were familiar with my financial arrangements.

After 10 months of paying our monthly fee for the warranty service we finally needed to use it. Our air-conditioner wouldn't start. We were told the soonest they could schedule us was 5 days out. Then they ended up cancelling that appointment due to rain. Luckily we found another company Ideal Heating and Air that was able to show up the same day we called. It ended up being a simple switch on the unit that flipped due to a power surge. I'm not sure why we are paying $25 a month to not get priority service calls. We switched companies. We were still obligated to fulfill our 1 year contract with Service One even though we got zero value from our warranty service that we paid over $300 in to.

I wish that zero stars were an option. This is absolutely not worth the contract. They say it will be a certain amount per service if you have a contract with them, then they show up and charge you three times the amount. Just go with someone local, they’re a money grab.

Tyrell D. was amazing! We got same day service, and He had the part on hand that we needed to fix the dryer, and ordered the parts we didn't know we needed to make the dryer run better. His customer service was amazing!

I was looking for a new AC and sent a salesman to try and sell me a new unnecessary system. After asking me several questions and typing it into their tablet they claimed I needed a 4 ton unit to replace my 3.5 ton unit. I asked why I needed to go up a half a ton and the salesman kept reverting to that's what the fancy computer spat out based on my needs. I asked if I could get a 3.5 ton unit and he told me it was the exact same price as a 4 ton unit.. I decided to get a 2nd opinion and told me that based on my house a 3 ton unit would suffice at $2k cheaper than the quote Service One gave me. I have had that unit since the beginning of the summer now and it's been great. ALWAYS get a 2nd opinion and don't rely on what one salesman tells you.

The two gentleman who arrived at my home were friendly and efficient. They were able diagnose the issue quickly. Thank you Service One!

Today, 7-16-20, I had refrigeration technician, Fred, out and he was also super amazing. Fixed my refrigerator problem and was in and out in 12 minutes!! Super friendly and knowledgeable! Another happy appt. from Service One!HVAC Service Technician Cliff G. saved the day!! He knew immediately what my problem was and fixed it in minutes. VERY pleasant to talk to also!! I am always happy with Service One!!

We've been with ServiceOne for over 11 years. They never fail to deliver outstanding service. Joaquin was very professional. He's a great asset to the company. Pleased as always with ServiceOne.

Alan is a friendly and great technician. He shared information that will help us maintain our HVAC system.

Tyler was a true professional when providing the yearly maintenance
on my furnace and humidifier. All questions were answered clearly and
explained fully. We would welcome him for all future maintenance.

My repair man was great, scheduling the appointment was a pain. They had to order a part for my dryer and when it came in I called to schedule them to come back out... they are short on appliance repair men and so it took another week to have them come back out to fix my dryer.

Tech was very nice, on time, thorough, and professional. I’ve had Service One since 2004 and highly recommend them, especially to my single female homeowner friends.

Very courteous and professional staff. They take the time to explain. What I like the best about them is unlike other companies, they are not trying to sell you a new unit every time they visit your house regardless of how minor a fix needs to be.

They were quick to schedule appointment. They called and showed up timely. The service man was polite, efficiently figured out the problem and got the AC working again quickly.

I was running a little late and Josh waited on me. He started the job and didn’t stop until the work was completed. He was courteous and very professional! He explained what the problem was to me and I really appreciated that! Definitely give Josh 5 stars!!

Joaquin came on time. He was friendly, professional, very knowledgeable, and full of tips! I feel confident buying a new washer knowing that the present one of 30 years is on its last leg. He know his stuff. Thanks Joaquin and Service One for top notch service!

Got a new AC two years ago. Told it was the quietest one. Have had them back out two times because of poorly installed and shaking the back of the house. Ac has been replaced two times. Charged two times the amount as friend did for same AC.

Josh came out to inspect my furnace after I smelled something coming from it. Even though he couldn’t smell it right away he checked over everything and then figured out that it was a small natural gas leak. He then had me call the gas company so they could find exactly where the leak was because it wasn’t in the furnace. Had to call a serviceone plumber out to fix the pipes where the leak was. After the leak was repaired and the gas company came back out to turn the gas back on the water heater wouldn’t light so I had to call serviceone back again to come inspect the water heater. They said it wasn’t going to be until Monday before someone could come fix it. Josh had followed up with me later in the day to see if the leak had been repaired and I told him what had happened and he had to stop by to pick something up he forgot so he looked at my water heater and was able to fix it today.

Mike Livingston has helped me out on two different plumbing projects and is quick and efficient. His advice and expertise on the second project enabled me to get a better quality product, which should last much longer than the material I had initially selected. We have been Service One customers for around 20 years, and always been pleased with their work and advice!

ServiceOne is a great business. This year we've really had a flurry of appliance issues, but the representatives are honest, respectful, and always willing to explain what they are doing and why. This particular time, there was a short in our thermostat which kept triggering the fuse in the furnace (no heat). We've also had dishwasher and washing machine issues. Always prompt and willing to go the extra mile. Our washing machine is in need of a $400+ touch board to fix its issues. Happy to have these folks behind us helping us get it done.

Alan communicated clearly about the cause of our issue. Also gave us helpful hints to improve performance and consistency. Alan let us know what we could do ourselves and what additional services from ServiceOne are available.

Service One is great company! They always communicate when on their way and work fast on arrival. They are honest and affordable! Wouldn’t want to use anyone else! Most recent John got our washer running again! Thanks for getting the job done!

Erich R was extremely friendly and courteous. Probably more so than any other person who has come to our house for some kind of work. Service One in Gretna was amazing! He took such good care of us. It hasn’t been as wonderful since we moved into Omaha. We’ve had things installed incorrectly multiple times. Today, however we had Ryan for a service check and he was wonderful.

Austin contacted us to see if we would agree to move the scheduled appointment ahead one day. Austin texted when enroute, arrived and diagnosed the problem within minutes, and determined that the replacement circuit board was not available on his truck. One remained in stock at the home office, and Austin said he could go retrieve it and be back within 30 minutes. He was. 40 minutes later the replacement circuit board was installed and the dryer was tested and operating.Austin is a top-notch professional technician, and we are thankful for his timely and polite service.

Alan Donaldson was extremely helpful and knowledgeable. After he inspected our system he took the time to program our thermostat and teach us how to operate the system. It's nice to have an honest and trustworthy technician to work with.

Called on a Saturday when our AC went out. They were able to get a repairman out that day & Alan did a wonderful job.

ServiceOne,Thank you for sending Allen! From the moment he arrived I knew this would be a great and knowledgeable experience!He made eye contact and shook my hand with confidence and friendliness!Throughout the process he provided details and educated me on what I need to do to get the best out of my furnace without making me feel it was over my head! Service is in the details 😊.Please thank Allen for his commitment to great, focused and knowledge service!

Cliff Greer, HVAC Service tech was exactly what a customer hopes and expects out of a professional. He was extremely efficient and knowledgable. He also gave me tips on how to remedy the prob if it happens again. Bottom line it saves me money!!

Cliff G. provided service to my air conditioning unit on August 12, 2016. He found the issue preventing my system from functioning in minutes and ordered the part and left my house to pick up the part and completed the job in less than 2 hours. He was thoughtful, polite and professional. I was delighted with Service One as an organization and Cliff as the company representative.

We have a home warranty through them and have been about two months without a dishwasher because we are waiting on a part. Just told today it may be another month. This is the third time it has been extended. Guess we will have a working dishwasher in 2025.Update: Friday we were told that it was on back order with the manufacturer and that it would be basically another month. I posted my review and Monday they magically had it and were ready to repair. We had to have a water damage company do clean up so they put the dish washer in the garage. Service One won’t reinstall and they said we need to replace a water hose but they don’t know who would do it or reinstall the dish washer but they have to come out when all that is done to test it. Ok that makes total sense and sounds logical.

Our A/C unit wasn't cooling on Tuesday. I called and had to wait 20 minutes on hold to schedule an appointment for Wednesday. Mike shows up around 5:00 and added freon & the unit started cooling again. I come home from work on Thursday and to temp is 81 degrees. I called Service One and was told they don't schedule anyone after 5:00 & if they did come out during business hours, they would just put a dye pack in and wait 2 weeks to see where the potential leak was. She also said itwould not be covered. I said I'll call Standard Heating & Air. They were at my house at 7:30 replaced the dual run capacitor and was done with the unit cooling our house before I paid at 8:00. He said the Tech from Service One should have noticed the part and replaced it Wednesday when he was there. I've cancelled my contract with Service One and will use Standard from now on!

John came out to my home to repair my oven. Got the part and installed it. Very professional, didn't make a mess in my kitchen and was very courteous. I am very pleased and would gladly have John back anytime I need repairs of this type. Thanks, John!

The communication with Service One has been great. The process to set up an appointment was easy. They text me a day before to remind me and text me again the day of the appointment when they were on their way so I didn’t have to sit around guessing when they were coming. The tech that was sent was professional and answered all of my questions. You can’t ask for better service than this.

Always professional and great service! We recently installed a new a/c. The process was smooth from the sale to the install. All questions were answered and the process was quick and easy. We love ServiceOne for repairs and new equipment installation!!

Austin from Service One was our technician today specializing in refrigerators. He was friendly and did a great job fixing our GE refrigerator. He took the time to explain his whole process. All technicians who worked on our refrigerator were awesome.

I have used Service One for years, have an Extended Warranty. All of their work is thorough and they fix exactly what is needed. I would highly recommend them for your service needs.Their sales staff is always easy to work with.The only issue I have had is they are not up on some of the IT Technologies found in the Internet of Things, to help install products that increase the Smart Home tech. Had several products that the technology was beyond the folks selling and installing it, or completely missed in the conversation.

They made us endure four weeks without our dishwasher, in the middle of a pandemic when we are focusing on sanitizing everything. Their repair man said we needed one part-which was going to a take week to get here. Then when that part finally shows up, the company has ordered the wrong part!! Two weeks later, we are still waiting. The part finally arrived BUT they made us wait another week to install it!! The customer service flat out told us “We won’t approve a new dishwasher because it costs too much.” We have been loyal customers for 10+ years. We have given Service One thousands of dollars. After this, we are canceling our service. DO NOT expect you will get your money’s worth or that your appliances will be fixed on time.

Tried to troubleshoot my doorbell issue. Unable to completely resolve but did find the issue was probably the camera device not working correctly

Great home warranty service! I called and they were already booked for the day but they worked us in. The technician was awesome, he answered all our questions and was very professional. I would recommend this service to anyone that is purchasing a new home.

I have had many positive interactions with the technicians at ServiceOne. Joaquin R. has been one of the best. He was professional, thorough, and proactive in his work on my washer. I appreciate that he arrived in a timely manner, worked quickly, and ultimately fixed the issue I was having. We continue to be happy with the services that ServiceOne provides and highly recommend it to other homeowners.

Tyrell showed up as scheduled, called ahead and showed up at the time he said he would arrive. He was courteous and was able to diagnose and fix the problem with our dryer in short order. He had the parts right in his truck and installed them without any issues. He explained the issues and fix to me, as well as discussing some of our other appliances in the house. He was very knowledgeable and I would be glad to have him back on any future appliance repairs.

Jason, as all HVAC techs we've had to our home, was very friendly & professional. He did a great job explaining to us what he did and how our current furnace was running. He also let us know how we can save money by getting a more efficient heating & air conditioning system. He presented it in a way where he wasn't trying to upsell us, he was just letting us know.

Was very pleased, as he was very professional in checking our air condition before the hot weather. He put on plastic she covering when going into the living area. He was very polite in his words and actions. Merlin Hale

Joaquin R. is very professional and knowledgeable. He explained his process before replacing defective fan to the freezer. Also informed to call if any other issues. Great job!

Morganne be came out to our home to evaluate our appliances and systems were all in working order so that we can be added to the Service One services on our new home. She was on time, polite, and very knowledgeable.

Josh had the issue resolved in no time, he was professional and noticed me when he was 30 minutes out. I appreciate that Service One responded quickly and was able to get someone out same day.

Excellent job on cleaning drain and explaining issues. Also gave recommendations for preventing clogs and purchased organic drain cleaner product. Very friendly and easy to work with!

If you are looking for a company to get a home warranty, I would recommend you look elsewhere. We have had a warranty for many years and it has gone from providing service within a day or two to taking two to three days to get a tech to come out. Seems like they have too many customers to provide the expected level of service with the staff they have. It's really no longer One Simple Solution.

Joaquin was very skilled and knowledgeable, going above and beyond what others might have done, to check every possible option to get my machine up and running at peak performance. He spent additional time to explain to me what the issues were, possible causes, and tips to prevent such issues from occurring again. He even went so far as to make other helpful suggestions to keep my other appliances running smoothly. ServiceOne has multiple subscription options allowing one to select coverage on as many or as few items as you wish. The pricing is fair and the service is always great. Their customer service throughout each department is amazing! I have been a customer for many years and highly recommend them. 5 stars! Thanks again Joaquin! We appreciate you!

Allen worked with me to fix the A/C problem I was having. This was on the Memorial Day weekend. Saved me time and money. Very nice to work with

My kitchen drain was working, but working slowly. I called Service One and they sent out Chris Merritt. Chris worked very diligently and I was really surprised at the difference in performance. He did a great job.Update 11/4/21 Fred from Service One fixed my ancient Maytag clothes dryer. I am set for another thirty years, hopefully. 5 stars again!

We had a company come out and install a central air unit, and furnace in 2016. I called the installing company and told them that the air didn't seem to cool down the rooms at the back end of the house. The installer did some wrapping of some duct work, and said this is the biggest home unit they have, and so we got, what we got, for cooling in those far away rooms. I figured that the same must apply to the heat, so I haven't said much to the Service One techs when they come to service the furnace yearly. This time, the Service One tech asked me how the heat was working. I advised him that it could be better. He advised me that the furnace is a 2 stage and is currently set up in single stage. He fixed the furnace to where it is now using both stages. It has much more air pumping through it, and a lot more heat. Before it was luck warm air coming out of the vents. We would have to use the fireplace to take the chill off in the house, and use heaters in the bathrooms before showers. Now it seems to keep up, and even shuts down when it gets up to temperature. Before it run almost constantly all winter. This Service One tech did an awesome job of checking the furnace and pointing out a potential problem. Wish we would have gotten this tech back in 2017 on the first anual check of the furnace, and we wouldn't have had to suffer the inconvenience of a sub par unit, which is now an awesome unit, now that it runs up to its potential. I forget the techs name, but the company should look it up and make sure he gets this message about how happy we are with his service call.

Service One was able to schedule service to accommodate my needs.
Chris thoroughly explained what he was doing and asked if I had any questions or concerns. He completed the service efficiently and left the area clean.

Today, November 23rd, woke up to the fact my furnace is not working. I'm leaving town for 5 days over holidays, and was eager/desperate to have problem fixed. Rita, a super nice lady at the company, squeezed me in for the same day. Larry, one extremely knowledgable and confident gentleman, fixed the problem within 30 minutes or so. Although he was working late after who knows how many appointments, he was patient, determined, and super skilled. My furnace is working again, and I am more than thankful for the service this company provides. Highly recommended!

The technician was very thorough doing a maintenance check on my furnace and humidifier. He explained what he was doing and answered my questions very thoroughly!! I felt that he took pride in his service and wanted everything working at its best potential!! Thank you!!!

I have had Alan before and I'm always happy I get lucky enough to get him back. Great guy, very competent and takes the time to explain what he is doing better and why.

As usual, Israel, from Service One, did a superb job on the yearly furnace inspection and cleaning. We have been with Service One for many years and always get top notch technicians and help from this company.

He was great. Didn't leave a mess and not only fixed our washer but made the hot water flowing into the washer increase so that we no longer had to settle for a trickle. Makes doing laundry much less of a chore! Thanks Bob!

Cliff G was very efficient. He was here about 45 minutes. He was personable. He also hose off my air conditioner.12/7/2016Cliff G was on time. He replaced the furnace filter and he checked the furnace. His office gave him the wrong humidifier filter so someone will have to visit a second time to replace the humidifier filter. I am happy with the service.

We have always had great service from Service One. The only recommendation I could make is that their reminders for annual ac and furnace checkups be more proactive and earlier. We typically need to call ourselves several months before the timetable we want (i.e., July/Aug for Nov). At any rate, today Alan came and provided friendly, courteous and efficient professionalism for the seasonal furnace checkup. He asked a few questions, mentioned options to consider, fixed the capacitor and explained things quite well. In addition he gave us a recommendation for a different filter. We would recommend service one to our friends.

Friendly call center staff, and service tech. Even though I hadn't had them go through when we bought the house initially they honored the one time fee and ordered parts for us to be installed. Joaquin was great and informative.

Alan arrived on time
Assessed the problem and fixed it quickly. Eas polite and courteous. AC is working great.

Tyler S. Came to do an annual check on my air conditioner on Thursday. He showed up in his mask and he was professional and friendly. I really him taking time to explain things and answering my questions. I also appreciated his excellent customer service and professional attitude.

Joaquin R : prompt , courteous , listened explained and answered all guestions / thorough in checking washer/dryer . Gave us good news and some bad / part ordered / provided a letter to help with purchasing a new washer Thanks again Joaquin When dryer is up and running will diff get a 5

Larry was great. He was on time, got right to our furnace. He was done in about an hour with our annual service and install of a new humidifier. The whole thing ended up being less than we had been quoted too! Couldn’t ask for more.

I just had the drum on my dryer replaced by Gary Y and Joaquin and they were AMAZING they were hilarious and seemed like best friends and they did their job with a honest smile. Cracking jokes and teasing each other while working made my experience with them just perfect. If I'm ever EVER going to need serviceone again I'm going to personally request these 2 from now on. Thank you Gary and Joaquin

Alan D. did a great job working on our air conditioner. He was able to explain everything to me. He did a great job and was very professional!!

Craig from Service One in Omaha, Nebraska did an outstanding job evaluating and repairing our built in oven and Maytag Front Loading Dryer. He was very careful to keep the appliances free of damage and no mess in the home!Outstanding customer service and I would definitely recommend Craig and Service One.Regina Kotchin Real Estate Broker

We have had the service out to our house a few times and have been very pleased with the outcome. Personnel were very curtious and knowledgeable. Office staff also will to help set up appointments and pleasant to work with.

Furnace quit working on a very cold day. Service technician came out that evening and found part needed for repair. 8 o'clock before he was finished so a very long day for him. Temperature was down to 56 degrees so was appreciative for his help.

We appreciated the timely response of Service One to schedule the Maintenance of our AC Unit. Tony D contacted me early morning and was very considerate to allow me a few minutes to prepare --confining dogs.....Tony D was very pleasant and friendly. He did his thorough job without intrusion into my tasks. He went to the trouble of taking a photo of our unit full of Cotton from the neighboring trees and then how it looked after his cleaning it. He left a record of the inspection to verify what had been done. We appreciated very much his quality work and cordial demeanor.

The repair guy was very efficient and did I good job , having to wait one week for somebody to come out and having an 8 hour window for them to show up on that day is unexceptable and won't be forgotten when it comes to renewing my contract with Service One ...

I would not waste my money on a service warranty with this company. They will do everything in their power to not honor it. Also they will make you wait in extreme temperatures without ac. My ac has gone out not only once this year but twice and each time they have made us wait 5 days before they came to fix it. I would steer clear of this company horrible service and business ethics!

Alan came to inspect our furnace during an annual maintenance appointment. He found some potential issues with our 19 year old furnace and told us we will need to replace the furnace. Although this is not great news, he told us about the dangers of not getting the issue fixed. We appreciate his help and honest opinion regarding replacing the old equipment.

John F's service was a great experience. He quickly determined the issue and took action to fix it. He's very polite and thoroughly explained the issue, remedy, and the working capabilities of the water heater.

Tyler came on time. He was knowledgeable and professional. He answered all of my questions. He was courteous. I would recommend Service One and Tyler .

Alan with Service One did a great job with my annual AC check. He called ahead to ensure I would be home, was prompt and thorough with his work and courteous during our interactions. Thanks Alan.

Customer Service at its best. I have used ServiceOne for both Commercial and Residential repairs. Both calls they arrived that day, when they said they would, and were able to resolve the issue that same day. Bette is the most helpful person I might have ever interacted with, she helped with the Commercial repair. Bob, was my Residential repairman who did his job just as he said he would. I couldn't be happier with their services.

I signed up for a plan with Service One about two months ago. I scheduled the annual check of our AC unit right away because we have had some issues and the system hasn't been running well, still operational, but not great. The earliest they could schedule me was July 18, 2019, though I was wanting to get the AC checked as soon as possible. Took half a day off and when I called to confirm the appointment I was told that they had cancelled the appointment. If I hadn't called I would have been sitting at home waiting for half a day.I love the service when the technicians come out. These are great people who do great work, but I am incredibly frustrated that I had to wait nearly two months for an appointment, took time off of work, and only discovered I wasn't going to get the service requested when I called.

Mike explained my new house’s air conditioning unit. He gave me advice on many different things on my unit and the furnace. He answered my questions. He was polite and knowledgeable and helpful! Thanks, Mike!!!!

The technicians we have encountered have been respectable, knowledgeable, and are quick to repair issues we have. Once, a younger technician accidentally bumped our wall and caused some damage. ServiceOne gave us the option to have is professionally repaired, or take more than enough funds in credit to repair it ourselves.

Called ServiceOne at 8am to take a look at a furnace where the burners were not lighting. Person on phone took my call, verified my furnace warranty status and told me what I should expect for charges. The HVAC service tech, Larry M, called me before he arrived, at the time the person I initially talked to said. When Larry arrived, he brought everything he needed to my basement in one trip. After describing the symptoms to him, he knew immediately what he needed to check. He explained everything he was doing. He was very thorough. He cleaned the air intake, the burners, the interior of the furnace, and verified everything was operating as necessary. I would not hesitate to call ServiceOne again. When I do, I will definitely ask if they can schedule Larry to take the call.

Our clothes dryer has been acting up so we called Service One to come check it out. The tech's name was Tyrell and I wanted to let somebody know that he was very professional and knowledgeable since he knew what the issue was immediately. He quickly made the repairs and got us back to using the dryer in no time at all.We have had Service One since 2009 and the outstanding tech's like Tyrell are what we have come to expect whenever we need them to come out!Thanks,Dave J

Technician was very knowledgeable and personable. He did a great job and I would give him a top rating.

excellent service from technician Terrell!, my dryer had several Issues that was going on with it and on the same day that we did the service call Terrell was able to replace enough of the parts at that time so that I could have use of the dryer for that day until the other parts came and we could reschedule another service call so I was so grateful that he was able to give me back my dryer in the meantime since I am disabled and would have to have taken my clothes to a laundromat, VERY PROFESSIONAL!

With the wind chill below zero, I was very impressed how promptly they were able to come check out the furnace. Mike was very professional. He took his time to be very thorough and explained clearly so I could understand.
Great work!

Alan helped me solve a few problems we werent even aware of and he was so curtious about entering my home and where he placed things! Very personable and friendly, he was there to work but doesnt ignore you either! Best service Ive had!

Cliff G and the Sevice One staff were amazing. AC went out on Sunday, called Monday morning and was initially given Wednesday as a service date. Lady assured me she would try to find something earlier for me. Pull in driveway from work and guess who is waiting for me? Mr. Cliff G. who was fantastic and taught me a great deal about maintenance of an AC as well as the industry in general. He had it up and running within 20 minutes.

I have now found out why people have complained about service one I have been misinformed when I switch for my home warranty policy when I asked them for something that would continue with my HVAC warranty after a year I just now found out that the warranty deal that I went through does not not cover my air conditioner and nobody ever advised me that switching to a lower plant will not cover my air conditioning maintenance only the furnace. I've now got serious consideration to make YouTube this and a few other issues now I gave him chances I gave them good reviews because at that time I was not aware of this soda say I'm not sure what I'm going to do now but I'm not happy at this moment that is why I've changed the Stars to 2-18-2018 Alan was promt, give me a call when he was on his way so I could get my dog put up. And during the visit he was professionally polite and thoroughly inspected my HVAC unit so they know exactly what needs to be fixed. He also give me a better explanation of what needed to be done and why and explain that they can do certain things on one seasonal inspection each year of my HVAC.2017 having to get a whole new HVAC system and the way they've worked together and how they do things still confuses me but they are nice and friendly. And very appreciative to the expediency they have given my issue to get my system installed and thankfully I had a garage they may have had to postpone the install.I am glad I ignored the neah Sayers I'm very satisfied w/the job they have done & are doing. Thankful for all the savings. I plan to keep up w/the home warranty after this one expires

I have owned homes for more than thirty-years, and have had many different Heating/Air Conditioning companies. For the last six it has been Service One. Their Gold service plan is beyond belief. I just had Alan D. out at my house. He was there for more than three-hours, cleaned my system and completed more than $600 of repairs. My cost: $25.00. He was courteous, professional and thorough! Thank You-Service One, job well done. 😊

Was very satisfied with my service. Alan was especially nice, professional and communicated everything so I could understand it. Would recommend him to anyone

Mike is a nice, friendly professional. He explained what he did for maintenance on our furnace & that it’s running well. Thank you!

The Service One Crew were absolutely wonderful, considerate, kind, thoughtful and answered our questions no matter how silly or dumb they were with care and concern!They are an awesome team and I am so grateful we have Service One for our needs, because they truly are the BEST in the area!They have always been honest and have always been very informativeIt is a pleasure and a comfort to know you have someone taking care of your appliances in your home that take good care of you and your homes needs and are especially honest people!Everyone should have Service One!

I've had a contract with this company for 17 plus year and the response time for repairs has consistently gotten longer and the cost has continued to rise. So I figure I've paid about 6k I'm monthly fees since the last time I used them so I'm pretty sure anyone else could have done the work for less that 6k.

My heat was not working last week and it was found that a coil needed to be cleaned. They told me they would have someone call me to set up a date and time and I never heard back from them for a week. When they did come to clean the coil around lunch time about a week later, by the time I got home that evening the heat and thermostat were no longer working. When I called the company to have someone come back out and informed them it would have to be after 6:45pm due to me having a prior appointment Rita stated she couldn’t guarantee that even though it clearly was an error in their technicians part. When I asked to speak to her manager she refused to give me her name or information and stated her manager was not in. She placed me on hold and finally came back stating they would accommodate me and be out after 6:45pm. When I told her I still wanted her managers number and name I was then told she was in actually in the office. It has been a horrible experience with no follow-up and horrible customer service!!!!

Chris M. Was polite and informative. He quoted me what it would cost to fix the tub before fixing it, I appreciated that. Once finished he made some suggestions/recommendations and I appreciated that as well. I've never really had any issues with the company either.

Alan did a great job. In and out quickly, offered unrelated advice on how to avoid future issues with our unit (move the litter box), and was overall a pleasant and friendly technician.

Alan was professional, friendly, patient with the incessant whining and barking of our dog. He also provided quick and thorough service of our A/C unit, and provided sound advice on what caused our issue, and how to prevent it in the future. We will call ServiceOne for future HVAC maintenance and repair, and consider their other services as well.

The HVAC tech Alan was extremely knowledgeable, courteous, efficient & professional! He communicates clearly & precisely! We appreciate his work very much!

Annual maintenance of ac unit. Alan the service tech was knowledgeable, friendly and pointed out some things I could do to maintain the ac unit. Also spotted a part on our furnace humidifier that needed replacement. I would recommend Service One and get their gold plan. It is well worth it. Alan deserves 5 out of 5 stars. Lakeshore resident.

We are so upset with the quality of service. We were going with Service One for our home warranty, and when they discluded a couple of items from our warranty, we were certainly not offended. We sought out repair options so they would be covered. However, when their service tech performed a service that caused our AC to stop working, they advised me that I MUST be wrong and their service tech COULDNT have done anything wrong. They refused us any sort of service including a potential repair. Ridiculously terrible customer service for our FIRST experience with them. First impressions are the lasting ones.

Justin was very professional and thorough in my recent maintenance check of my AC, which is included in my ServiceOne program. I am always pleased with my service, and Justin is one of a team of great technicians I've had the pleasure of working with over the years. Thank you Justin!

They replaced my outside a/c unit and a-coil,done very fast and was very nice and professional. Would use them again. Thanks service one.

Very happy customer here. Craig was on-time, knowledgeable and extremely professional. He also fixed the issue with our appliance in a timely manner. Thank you so much for the superior service Craig.

Our heat pump went out, Pete came out and found the problem in under 5 minutes and was done in about 30 minutes. He took the time to explain what was wrong and was very courteous. I've used Service One since 2001 and have only used one other company since, I learned in a hurry (and my wallet) why I stick with Service One.. Thanks for the great job Pete!

Very quick response to my service needs for my AC. Technician went above and beyond to repair and get my unit running. Also informed me of special offers the company was having to help me get the best equipment for my home.

We have nothing but GREAT things to say about Service One. They have ALWAYS been prompt and courteous. The tech that came today informed us that a replacement of the AC would be the most sensible choice. As it is original to the house from the 70's. After speaking with the Comfort Advisor, we agreed. Two portable units will be delivered tomorrow while we wait for the replacement. Bravo Service One!!!

Cliff was a great help. He figured out what was wrong in no time at all and was friendly and professional. When you have a furnace go out with family in town and a baby in the house the weekend of Christmas you worry how much it will cost and if it will be able to be fixed and Cliff and ServiceOne were here in no time to get us back up and running. I would recommend them to everyone for any issues you have! Thank you!

Joaquin was our technician and provided phenomenal service! Very knowledgeable, polite, efficient, and friendly—a true professional!!! He went the extra mile to insure our microwave was safe and would operate properly. He also provided us with tips on how to keep our appliances performing at their peak. Joaquin is a valuable asset to Service One!!!

John is a polite, respectful, thorough Service One worker. He fixed my stove without incident and I was thrilled. Thank you, John! Thank you, Service One for always hiring the best!

Israel M was a great person he was very personable. I told him everybody thought I was nuts and nothing was wrong. He proved that I was right. He told me everything that he had to do which I really liked. He solved the problem as it seemed a spider made its home in the gas valve. Again, I was very impressed with the service I got.

The gentleman that came out was polite and knowledgeable. He explained everything he did and provided a copy of the service performed. We were greatly impressed with him.

Craig showed up on time , diagnosed my problem and provided me with options. At no time did Craig try to upsell me.Second call:Was having issues with my led can lights, diagnosed the problem ordered and installed parts. Showed up on time and we're efficient. Very happy with the experienceCraig like the company he works for is a man of integrity.