Best Residential Homes in Omaha NE

Jeff did all of the plumbing in our bathroom remodel which was extensive. He did a great job at a great price! Thanks Jeff.

Always great to have Dennis in our facility. Knowledgeable person.

They are fair and honest. They do good, professional work. Callie and her husband work hard to give great customer service.

Summary: very in professional; will not communicate with customers; caught our furnace on fire during routine inspection and did not fix properly; 5+ hours late to repair furnace and without heat in our home with no time estimate on when they will arriveFull Story: Burton showed up a few days early for the annual furnace inspection on our 2 year old furnance. We were told that our warranty would be void if they could conduct the inspection that day. Remote access was granted to the home out of fear of losing the warranty on our furnace. While they were inspecting the furnace they caught it on fire. The damaged part was replaced and we were told everything would be fine despite our hesitation and unease of trusting the furnace. While trying to get the repairs done for the damaged part and a senior technician out to the house to inspect to make sure everything was fine, no one communicated with us. I called 5+ times to get an estimate on how long it would take for him to arrive and was always sent to voicemail. Turns out they were calling other customers and dispatched the senior technician to a different home because they did not confirm our address and contact information.Fast forward less than a month and our furnace is completely broken (again despite it only being 2 years old). We were told the tech would be at the house and he is 5 hours late and we CANNOT get ahold of anyone. We have called every half hour and left several voicemails and no one is returning our calls. It is 10 degrees outside and we are struggling to keep our house warm. Some kind of update on when a tech could be at our house would have been appreciated. Additionally, we pay $10/month to be “premium” members so that we can get emergency repairs and get in touch with someone during non business hours. This has been a complete scam.

Called on Tuesday, came out on Wednesday, right on time. Fixed the issue quick. Avery was friendly, efficient, and just an overall nice guy. Have used Ben Franklin plumbing before, and will continue to use them.