Best Air Conditioner in Omaha NE

I don't do a ton of reviews, but this one has upset me a bit so figured I would just put this one up there as a simple call back would have fixed everything. I had Eyman out recently to do an AC check and confirm my AC was going bad essentially as it is an older unit and I had my suspicions. All good. I even got the service plan signed and all that. Tech came out and as he was walking to AC unit, he damaged a piece of my wife's landscaping edging by stepping on it. Not a huge deal I thought as they would simply apologize/have somebody call me and as i said maybe just credit me 10 bucks or something as I had to go buy a bag of edging stakes at home depot for $8.99 I think. Being a contractor myself, I thought this would be easy and no-brainer fix. So, fast forward and come to find out I was correct and my AC was needing to replaced so there was a new AC system install on the table and Eyman was going to be my first choice after going through the quoting process. I even told the sales associate that. There was a couple of mistakes on quote, but nothing egregious and we got that finalized, but as I told I, I just needed a two minute call back on the other item first just out of principle. I wasn't mad at all as of course I thought it would be something so easy and put to bed fast. That call back never came and my last email was ignored. I let it go after that and never replied. After I have given them now nearly two weeks since last email in which they said a service manager would call, it was time to write a review. In the end I asked two people (tech and sales guy) on at least four occasions to simply have a service manager call me and that would have been that. Easy fix, quick 10 buck credit or whatever and they would have been in top spot for new system. Well, they never did. Kept avoiding it and even acted annoyed when I asked. If a customer does something that adds $10 to a service charge, companies like this are very quick to add charges, but apparently their guy can come over, break something and say well that made a good impression and then nobody will have anybody call me to fix the issue with simple apology and easy credit when a $4000 new system was on the line. So with that, I ended up getting a couple of more quotes and found a much better company to work with that even offered to give me a quick fill up on my old Freon before my new system was in. Eyman wouldn't even call me back on this small and easy mistake, much less offer to help with quick reclaimed used refrigerant boost before getting the new system in. As my wife put it, if they are willing to do that and break something so small and not even call you back to make it better with a simple phone call, why would we entrust them to do a new system and risk them breaking something bigger and never getting back to us

I have been having them work on my stuff for years. I almost always deal with Steve. My business will never go to anyone else. Steve is a stand up guy who genuinely loves his work. He also took the time to explain what went wrong and how to prevent it in the future! Their service is second to none. Thanks so much!

Israel M did an excellent job and was very courteous when doing so. He explained all the issues that he encountered and what the corrections were that he made. I am very pleased with his service and hope to see Israel the next time.

I worked for the company, some of the most amazing people to work with!! Thank you for all you do for the trades and community! God bless

Nice place comfortable