Best Gas And Electric in Oklahoma City OK

Great customer service spoke to Maria and she was the sweetest helped me with questions I had to get my ac up and running

Chad and Larry Kershener were great! They responded quickly to address my hot water heater repair needs here in Edmond, advised me on options and prices, and showed me how to maintain the new system to prevent future issues. Very happy with the service and would recommend to other homeowners.

Billed 3.5 hours on a two hour job.
Then overpayed on a motor and capacitor. Total came to almost a grand for what was a simple repair. So if you want to shell out a ton of money and get gouged use this company!

They fixed the issue, but when I followed up due to a new concern that my foundation guys had. The tech was very stern in telling me that they were not plumbers and Didn’t know what they were talking about, which is absolutely true, but not the level of customer service I would wish on anyone who spent around 150 to have someone come out and service their plumbing. I would’ve been more satisfied if the tech would have more clearly tried to explain why he didn’t think it was an issue and possibly made a quick Follow-up service call at some point within the week to make sure new problems hadn’t popped up.

I am happy to report that I had another plumbing company come out and they were able to help me understand why the foundation repair people might have thought there was another issue and thoroughly checked to make sure there were no other potential issues. Unfortunately, I wish I would’ve had that company handle the situation first.

this place is the best in the business

Ok

We have an older house that needed some pretty extensive electrical work. We received a quick estimate and were put on the work schedule right away. They performed the work with a minimum of downtime and inconvenience for us. Very professional.

Prompt and explained the job that had to be done to to fix the problem. Worked quickly and accurately.

Overpriced service and does not have a warranty when they don't resolve an issue. Will charge you again if asked to complete the original incomplete job. Another company was need in order to complete the job Tipton's was paid to do.

A plumbing tech came out to assess a drainage issue and to clean. He stated he found debris and a broken sewer line. He was at the residence for 30 minutes and charged $331. During the service call, he was told that the issue was not resolved and toilets still did not flush. He said to try it later and left the home. He never verified that the issue was resolved. Paperwork was signed, based on the trust and faith that a professional knew what he was doing and talking about. There was never a time that the issue was resolved. Not during or after he left the residence.

A request was made for a follow up. Over the phone, the tech advised there would not be a charge applied to complete the issue. A new tech came to the residence that had no information or idea about the issue. After his assessment, he quoted another clean-out for $280, or repair for over $600. At this point, another call was made to the company as a complaint about being charged a 2nd time for a job that was never completed after being told over the phone there would not be a charge. The owner proudly boasted that he does not offer a warranty and that is final. After this initial conversation, the company called back to offer another tech to come out to complete the job at no charge. This time, a tech never came out and no call was made to provide a reason. Instead, a call was made back to the company and the owner stated he wanted a written apology before he provided any services because he did not like being questioned about his policies or work.

After Tipton's refused to complete the original job, Wiggly's Plumbing and Heating was called. Their tech came out and had a contradictory assessment. Instead of mud and debris, they found the issue was caused by roots from a large tree. No evidence of a broken sewer line. After completing the job, the tech asked to check sinks, bathtubs, and toilets to verify resolution. The issue was resolved. Wiggly's provided an immediate fix to the issue. They even offered a 30 day warranty and did it all for $100.

Tipton's Plumbing offers no resolution, overcharges, and can't even guarantee their work for a day. The owner is very rude and threatened to call the police when asked to complete a job that had already been paid for. I advised that he would be reported, he bragged about the fact he has gone to court many times before and knows all the judges. It is not a good sign that this owner has been to court so many times over client disputes.

I had an initial concern about some work done earlier today, but all it took was a phone call to clear things up. They listened to my concerns and sent someone out almost immediately to address it. So, it is my experience that customer satisfaction is important to Herman’s Plumbing and this is the very reason they will be my first choice for any plumbing problems. To my friends at Herman’s: Thank you for your fast, friendly service, and thank you for listening.

I appreciate Jimmy-B-Quick’s quick response time, communication through the process, and their reliability.
Jon

Have had the same technician service my ac/heater a couple of times. Very helpful, courteous, professional.

Was directed here through my home warranty. They called me within the same day and scheduled to come out and diagnose the issue for the next day. Danny was quick and prompt. He did a great job replacing my water heater. Quick and exceptional service. I definitely recommend giving them a try.

Did what they said they would do came afterhours and took accountability when there was a disagreement. Would use again.

I called this company about 8:30 pm after realizing I had a plumbing issue at my home and wanted it repaired. Since it was after hours I talked to their after hours answering service and was told a technician would be calling me back shortly. After an hour and a half later with no call from a tech I called back again and spoke with their after hours service and was told again that a tech would be in touch with me shortly. Finally after another hour and a half with no call back, I gave up and decided to go to bed and would call again in the morning. I've used this company before and had a great experience a little over a year ago. it also was an after hours call and had no problems. Anyways, I called this morning and spoke with a lady in the office and expressed to her my disappointment for not getting a return call from a tech and she said that since I didn't call back first thing this morning, she assumed I got someone else to come out and do the repair and that the techs were too busy to place a 2 minute call to a return customer last night. I'm personally in the customer service business and as far as I'm concerned this is not acceptable nor should it be. I would have to let this employee go for not taking a couple of minutes to let a customer know that you are busy and will get to them as soon as possible. I wont use them again for this reason alone and don't recommend there services to anyone in need of good customer service. REMEMBER the customer is the reason your still in business.

I have been using Daltons plumbing for many years. Great people to work with.

Good man does the work right.