Best Kitchen Remodel in New York NY

Rich is a terrific plumber and takes a lot of pride in his craft. Most of the work he did in our bathroom and kitchen were to fix the terrible job done by the plumbers who renovated our apartment. HUB is our default company from now on. Super happy we found them.

The Roto Rooter representative/plumber that arrive was Alex. Firstly, he was wearing PPE's, so was I. He came in to evaluate my plumbing issues, explained it to me in a comprehensive manner, including the repair course of action and its cost. Throughout the process he was diligent in his efforts to service the job, even though there were some difficult moments. However, always showed the problems causing my plumbing issues, explained the repair process and was extremely professional, we even had a few laughs. Should I ever have service or repair in the future I asking for Alex.

Rr is a terribly over priced service that has horrendous customer service. Melissa in the office was unhelpful and nasty. To snake 10ft of drain was 650 bucks which they won't quote over the phone and after waiting 3 hours one evening the technician didn't show up till 8am the next morning letting our basement flood all night. This is a grab bag company that preys on their customers desperation in emergency situations. I will call a local plumber from now on.

Great service ?

Kinda difficult to deal with.. naturally they want to push you to pay cash.. big mistake.. since the owner passed away theyve become extremely money hungry and clueless on how to conduct business... in a very very extreme emergency I guess but that's when they are the most petty.. smh.. owner great man.. rip.. the family 3 thumbs down.

Top notch. Jason and James actually showed up a little early for the appointment, which was fine. I explained to them the problems, and they got right to work. They had a friendly banter with each other like true partners. They answered all my questions, never condescending to me or acting like it was a hassle, instead understanding that I was just trying to educate myself and learn, so that in the future I can take care of an issue myself or prevent future ones. I absolutely recommend this company, especially after another local one (initials AH) didn't even return my call.

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Great plumer ,I've used Raymond on two separate occasions and have had great experience each time. He's honest, professional and very helpful . I highly recommend. Thank u Raymond.

Very helpful

I trie to use this business. I called 3 times to confirm the appointment. I even agreed to pay there ridiculous fee to send someone to inspect my ac. Day of appointment I get a call saying there was never a appointment today. Poor planning and scheduling. And even poorer customer service

Anthony was able to service 2 of our properties. I can’t say enough about this establishment, from the office, to the plumber,very courteous, professional and prompt. I highly recommend this establishment for any and all of your plumbing needs.We are very pleased with Downtown Heating and Plumbing. We will be using them for any of our future plumbing needs.

Very good service!

unfortunately, they are extremely rude when calling in for information. They just hang up on you before you even get your information out.