Description
When you need an emergency plumber near me in New York or a drain cleaner, call RR Plumbing Roto-Rooter Plumbing & Water Cleanup. Our plumbers can fix any plumbing problem, including sump pumps, toilet repair, faucet repair & replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. RR Plumbing Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets & sinks, blockage of main sewer lines, slow draining shower & bathtub drains, sewer lines and leaking or burst pipes. We specialize in water damage restoration & water cleanup services, so we can fix & clean up your flooded basement too. RR Plumbing Roto-Rooter is a 24-hour plumber near you & provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Water tank installation, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair and Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement and Cleaning Services, Shower Services, Sink Repair, Sink Repair and Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair and Replacement, Water Supply, Unclog Drain, Drain Snake, Drainage service, Flooring, Mold inspection, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup and repair, Water damage-related mold removal, Water Softening and Filtration Systems,
Reviews
Steve was very courteous and professional. He did an amazing job clearing up a major clog for building. Not only was he super nice, he was also very patient taking the time to explain the process to me. Steve made sure that I was aware of what was going and went the extra mile to make sure that the pipe was clean & cleared before leaving. He is a asset for Roto-Rooter and I will reach out to this company again for all my plumbing needs in the future.
Teresa Porochnia
2 months ago
Cleaning 100 years of drain accumulation.This review is in reference to RN49210A. Had a main drain clog. House is over 100 years old.That is a lot of accumulation. The workers were very professional and knowledgeable. They knew exactly what to do and they did it quickly. Had great pleasure watching the sludge and grime among other things wash away on their camera. The men were very friendly and weren't annoyed with me with my many questions. Second time that we Used your company and both times the results were excetional.Date of experience: March 1 2023
Edward Jimenez
3 months ago
Your Plumber broke the trap caps and let them fall in the main line. I made him retrieve one but the second one he said he push out the main line. He tried to clog my main line trap with the cap when he so called vacuumed my trap out, so he can come back to charge me for a in house line cleaning. I pulled out the cap myself. I spoke to the plumber who service me when my line back up after a week. He said if come out there he will have to charge me more for the in-house line cleaning. What a hustle, this guy has.
Y & ND Silberstrom
2 weeks ago
Roger Thomas did an incredible job! Professional, efficient, clean. Explained everything as he went. Highly recommend his service!
Joseph Johnson
2 months ago
The technician was on time, professional, pleasant and thorough. He took his time to explain what he had done, and made sure I was satisfied with the work.
I called at 12, someone was at my house at 12:45. Speedy service and they got the job done. Not inexpensive, but I guess you get what you pay for.
Dr. Michelle Henry
7 months ago
I had a fantastic experience from booking the service to the amazing Plumber Christian who took excellent care of our concerns. He was smart and detailed oriented. I will definitely use you all and Christian again if I have any concerns. Thank you!! Good service is hard to find in this industry and you all have been phenomenal.
Michael Jeffries
7 months ago
They told me theyll come by 10:30am when i called at 8am. They arrived by 8:30! Finished by 9:30 cleaned the clog we had in the sewage drain, and all was good. Very informative to me as a new house owner too. Price was slightly higher than maybe some local private plumbers, but the speed of arrival and the quality of the work was worth it. They run a camera down the pipes after unclogging it and check for any other issues and explained everything after.Highly recommended
Job was professionally done, however the cost was astronomical. If I had the time, I would have shopped this job for a more reasonable price which I did receive hours later from another company. One star less due to the cost!!
Adam Basuljevic
8 months ago
Frankly, I have no idea how these guys are in business and that's without considering the fact that they were nearly 1.5 hours late to our scheduled appointment.Perhaps the average consumer isn't aware but $365+tax for a simple site visit, with no actual work done, and then having the gall to ask for another $870+tax to replace a toilet flapper and valve is quite simply a joke. I would recommend you use anyone but Roto-Rooter as they exist purely to rip off the average consumer.
Service was quick and clean . The service person was very professional. Knew what he was doing and resolved issue quick
Pauline Kentrotas
7 months ago
The plumber was punctual, personable, professional and efficient. I’ve hired Roto-Rooter in the past for repairs in the building and each time the work was done properly and efficiently. You don’t disappoint. Thank you again for the great service today!
george quevedo
4 months ago
Excellent workers, special thanks to
Walter for his outstanding experience. Miguel,Raymond,Travis for their professional excavation and installation of wast pipe and joe , would highly recommend roto rooter
Theresa Feeney
7 months ago
The service man was excellent and very knowledgeable. He explained the problem and repair needs. Very professional. The office staff were wonderful. They kept me informed of schedule and time of service visit. I would definitely use service again. Thank you
juan beltran
4 months ago
LUIS, the plumber was a very professional and knowledgeable.. the work was done. He did not rush. He took his time and completed it cleaning the drain. It was very stubborn, dirt and debris in it. Thank you, LUIS.
Jennifer Gallico
4 months ago
My technician was knowledgeable and responsive. He did an amazing job. My only issue was how expensive it cost.
Tried a discount firm for sewage backup and they could not do the job. Bit the bullet and went high end with Roto Rooter and the team fixed the issue with ease INCLUDING video inspection after the job was completed. Should have gone with them first.
Anthony Sclafani
a month ago
My bathroom sink's internal water stopper was stuck in the closed position. The service person fixed the problem with professionalism and efficiency.
Call these people if you want to get completely ripped off.My tenant has called Roto Rooter because dishwasher didn’t drain water, and the water was leaking. The fix on the invoice was “kitchen sink drain stopper clean. Three trips. Replaced the 2 Elbow waste pipe for kitchen.” For this, they have charged her $200 for parts and $732 for labor. First, an elbow pipe cost $20 max, so that should have been $40 at most. The job lasted an hour and 20 min, counting the time he had gone to park his car and to retrieve tools, which was treated as three trips on the invoice. My tenant is a young woman with no knowledge of plumbing and has signed off on this without checking with me first. When I called them, and spoke with the manager on this blatant abuse of pricing, his response was that this is their price and the tenant was willing to pay this. Yes, I understand that they are free to quote whatever price they want to, however, it is completely dishonest to take advantage of someone just because they didn’t know what the going rate is for the type of service performed. This job should not have cost more than $400 by a licensed plumber, and I’m counting higher because it is NYC. For a similar job, I have paid $200 elsewhere.I’m giving them 1 star because at least, the job was done correctly and the problem is solved. But Roto Rooter is never getting my business again.
Excellent Service. Everything was explained clearly and I would recommend this service person. Thank you
Dorette Greene
a year ago
Although the service seemed a bit expensive to just clear a blocked drain which made me hesitate to go forward with it; I needed to get it done. I found the technician to be very professional and he checked all drain pipes (kitchen and bathroom sinks) that were connected to my problem area (bathtub). What I first thought would be a simple job ended up being a 3 hour job requiring 3 different types of plumbing snakes to rectify. Not only that but he was able to figure out that because the drain line for my bathroom and kitchen sinks were the same as the bathtub he wasn't able to clear the blockage from just snaking the tub drain. What he ended up doing was snaking my kitchen sink pipes which resolved the issue completely. I had previously paid another plumber to attempt clearing the block and all he did was try snaking the tub before giving up and telling me he couldn't fix the problem and maybe I should try a liquid drain cleaner. Thank God I went the route of calling Roto Rooter because a liquid drain agent would have likely made my problem worse. I don't regret spending the money at all now the my drain is clear.
Brooklyn Fourever
4 weeks ago
Tech Ben was very professional and knowledgeable of what the issue was and how to fix it. Great communication!
Frank was awesome. He came in, explained everything to me, was super friendly and knowledgeable, and got right to work and fixed my drain. He did a great job!! Highly recommend!
Marisa Rozzi
7 months ago
Roto-Rooter was very responsive to my request and quickly provided all the COI and other contracts my building required. They had great availability to come and unclog my drain the next day. The service provider Christian was great - he explained everything very thoroughly to me and advised me on how to prevent the issue in the future. Roto-Rooter guarantees that if the clog re-occurs in the next 6 months they will fix it for free. I will say the service is not cheap (phew, that’s New York for you), but I was very satisfied with the service provided and prompt responses/help.
Ayana Partee
8 months ago
Ben was very thoughtful and very thorough. He evsn helped me move furniture in case my old rusty pipes decided to leak once the blockage was removed. After a month of plumbing issues the water is cycling through my bathroom with ease. I was also given great advice on suggested upgrades for my home that will make my home more efficient in the future.
Peter, Frank and Michael were all respectful keeping me updated on the repairs and the cleaned up was fantastic.
Andres was very nice and helpful. He got the job done in a very efficient manner.
Emily Farris
8 months ago
The dispatch communication was super prompt and helpful, and our technician Sal was incredibly helpful, quick, and efficient! He immediately identified the problem and was in and out in under an hour.Miguel was dispatched a week later to fix something that wasn’t working again and fixed it super quickly and now the toilet works!
Rich and his colleague were extremely professional and respectful. Would definitely recommend Roto-Rooter to other businesses because of the courtesy Rich has shown during the work.
William Rees
7 months ago
The lads arrived 1 hour after I called. We had an emergency sewage block and semi flooded basement. It’s certainly more expensive than you want but they will fix it! And quick! Can’t fault the Service.
Michael DeVito
7 months ago
We had rotor rooter come and inspect our drains during a house renovation. They used hype powered cameras to inspect are main sewage drain and the drain that leaves the house and ends at the street where the city sewer pipes began. The team that came were professional and and consider it. Top notch!
Very helpful n patient and gave us several options. Very happy n would recommend you guys to others
The Technician came on time, did a good job and clean up everything
Thanks I like it, but it was a little pricey
This is the 2nd time we used Rotorooter. We have an old 2 family home and we had issues in the whole house with water not going down the drain in all the sinks and showers and bathtub. Sal came in and he did some magic and boom everything was working like it should!!! He also explained to us what he had to do and what was wrong. Once again Rotorooter did right by our whole family. They sent emails and called saying they are on the way and in how long they’ll be there. Sal was on time and knew exactly what to do to fix the issues.They’re fantastic!! Thanks Sal ( Rotorooter)!!!
Sheila Wilkinson
3 months ago
Very happy with the knowledge, efficiency, and respect of all of the technicians. We would hire them again.
They were quick to respond and got my toilet unclogged very easily. It was my first time using them and did find the service price a bit too high. In an emergency with no options, Roto Rooter can get the job done however if it’s not urgent, a local plumber can provide more competitive pricing.
Shannon Ahern
10 months ago
INCREDIBLE SERVICE!! The technician was courteous, thorough, just an all around seasoned plumber. He was very clear about pricing and options before starting any work, and worked efficiently and affectively. I will absolutely call again for any plumbing needs!
Tommy Danger
6 months ago
Prompt, professional and courteous. Price stated is what was charged. Highly recommend this company
Geronimo Tabjan
5 months ago
Kiron is very straightforward and honest. He really knows what he's doing. I highly recommend this person?
Mary Ann Green
5 months ago
The technician was professional and very helpful. He explained the services that he uses and great information
Scott Levine
5 months ago
They came almost immediately and worked their tail off to address my problem. I wouldn’t hesitate to use them again.
Could not have been happier with the work they did. He showed up fast and immediately saved the day. Was totally professional and went above and beyond to help us get our bathrooms working again. Will definitely make them my first call the next time I need something done.
Yim Noble Home
a year ago
My drain in my kitchen sink was slow and I needed someone to come clear it. I had a local plumber clean it less than 6 months ago but the drain was slow again. Decided to try Roto Rooter based on a neighbor's suggestion. The online scheduler was easy and the text updates were prompt on the day of the appt. The fee was a bit higher but well worth the money. The plumber used a machine to get all the junk out. I highly recommend this company.
They sent Sal who was just flippin awesome and a gentleman. He explained his diagnosis of the problem and how he apprached the fix. I would highly recommend them again. A total class act with AAA+++++++ service.
Lyubov Khodosh
a month ago
Excellent service he was very kind and professional I would reccomend.
Francisco Jimenez
11 months ago
They were very quick to take our call. I told them about my problem with a kitchen grease trap and said that they knew how to do the cleaning. They said that they have worked with us years ago and it would be done tonight. When the plumber arrived, he said that the company does not offer that service and leave. They made me waste all the day and yet couldn't do the job that in the phone I sweared they could do.
Walter from Roto Rooter arrived promptly, with a truck full of tools. He was knowledgeable, explained the process, and provided an upfront estimate. Price was fair (not great but not his fault). Walter commenced working right away, he wore a mask and gloves throughout the entire process. Job was lot harder than either Walter or I expected, and he had to rely on his expertise and 20 years experience in order to figure out how to resolve the Sewer main line issue. Walter remained calm and dedicated. It took over four hours to fix the unecpected blockage problem (large thick rubber hub) but Walter was able to, and explained the issues and process every step of the way. A true professional!Job well done, thank you Roto Rooter and thank you Walter.Recommended.
Nancy Annunziato
a year ago
We were so pleasantly surprised by how cleanly and professional this entire team is. Im sorry if I do not remember every ones name, just a few, but please know that every single employee that came to my house was wonderful and appreciated. From the beginning Arjun and Joe were so helpful in getting the ballRolling, all the guys who worked super hard to clean up, separate everything and break up the tile, to the workers who fixed all the piping issues, all the way to Ralph who was kind enough to drop off extra bags when the work was completed. Very hard working team, super respectful and professional. We are impressed and wish we had used Roto-Rooter a long time ago. Thank you for making a tough situation slightly easier to handle.
Excellent service and wonderful job. I would recommend to anyone!
Anne Stæhr Johansen
a year ago
Quick appointment and effective repair BUT an outrageous price; $440 (plus $100 for two pieces of metal pipe) for an uncomplicated repair that took 35 minutes (including a trip to his car to get the replacement parts). That’s $754 per hour (plus parts) for work in the middle of the day time. Unbelievable!
Robert Walsh
8 months ago
They got the job done. The technician was a bit very cranky at first and can work on his customer service skills. In the end, he delivered and that is what counts.
Jonathan McIntosh
a year ago
We had an emergency plumbing issue on a Sunday,after a botched install of a Faucet by terrible handyman. We were left with no water in home we just closed on. Rotorooter came on mother's day, assessed the situation and fixed the problem in 1.5 hours. They saved our day, seriously. Highly recommend.
Customer service is great. Lynette was very enthusiastic and helpful. Plumber was professional and knew his job but the services are way over-priced. If you need an urgent job, you can't go wrong using them but if not, get another plumber.
Joanna Goddard
a month ago
Andres was excellent — super helpful and efficient with a plumbing problem. Thank you!!!
Michele Perlman
9 months ago
The person who came was friendly and knowledgable. The fee was extraordinarily high, $700 for a clogged drain that took 5 minutes. I think that is outrageous and I asked how much it would be beforehand and was not quoted this minimum.
Barbara Henderickson
10 months ago
Roto-Rooter responded to a sewer backup on a holiday on-time and as scheduled. I immediately was relieved when I called and they positively responded that they would take care of the problem. The plumber who did the job was polite, efficient and took care of the problem. I know who to call when I have a plumbing problem.
Alexandra Spira
a year ago
We have had an issue with our shower for almost 3 years now that no one could solve, until Raymond (tech #3537). He diagnosed the problem and even though it was no easy fix - he was determined, persistent and went above and beyond to help us - even coming in on his day off! While he was working to source a part for us, he took my calls and talked me through how to temporarily fix the issue. He was really a pleasure to work with and I can't fully express how grateful I am to him - thank you Raymond!!!!
Nashiva McDavid
3 months ago
Carlos was prompt and professional. Described the problem, gave me my options, and completed the requested repair
Friendly, professional and fast. Great work and total lifesaver.
James Montagnino
5 months ago
Very pleasant, friendly and professional, appreciated him coming through so late in the day.
Charlize Rogers
7 months ago
Our Plumber went above and beyond to help us out. I will never use a different service because the level of care that our plumber went through to provide the best service in a high stress situation was unbeatable. Please, choose them for all your plumbing needs!!!
Noname Noname
a month ago
Fast efficient professional. We use them once a year for preventative maintenance
Michelle Roman
a year ago
I am a new home owner - just moved 1 day ago, and boom my toilet is backing up into my shower. Called RR and they were here within an hour. The receptionist was very kind, and patient.The technician was very friendly, and informative. He was upfront with the pricing in the beginning and when he thought he was going to need to do something else. He worked hard and was baffled by the clog because when he thought it was fixed he wasn't satisfied with the flow. He pushed and didn't give up and was able to fix the issue based off original quote.He was very informative and answered several questions. He did advise that my pipes have a dip and if this continues to happen I may want to consider replacing the pipes!Needless to say I hope and pray that this will be a one-time occurrence!
Kristen Durkin
7 months ago
Quick and effective service of my shower after another plumber couldn’t fix it. The technician was polite and came when he said he would come.
Raymond was absolutely fantastic. He was efficient and kept me informed throughout the entire visit. I really appreciated him coming on such short notice too! Thank you!!
Brett Parsons
5 months ago
Good quality plumber, came and took care of my toilet! I would highly recommend if your as clueless as I am about plumbing!
Good communication with the company. Louis was respectful, hard working, got the job done and cleaned up after himself. However, the price ($575) for snaking a drain was literally 2x any other plumber I called (not Louis' fault). If I had known the price (before the in home estimate) for simply snaking a tub I would have called someone else as it was beyond absurd.
Oleg Pyatigorsky
a month ago
very good worker
good quality, very clean place after job
Thanks
Very good plumber, courteous with a genuine big smile.Not happy how long we waited for the plumber to arrive which was no fault of his.Called at 11:45am given a window. Of 11:45-4:45pm and plumber arrived after 6pm. Again no fault of his.Wasted entire day including canceling my Covid booster waiting for arrival.
Angel was great to work with. He removed our old toilet neatly and installed our new toilet quickly. Angel came prepared and is a professional. I would recommend him with confidence to anyone who needs this sort of service. Good guy.
Hugh Williams
8 months ago
The representative did a great job. He explained the work that needed to be done. He was professional, worked quickly and answered all questions I had.
ethel everett
2 years ago
We had marvelous service. We had a flood and we called Roto Rooter and Mr. Richard Alexander came that same night. He assessed the situation and helped us work with our insurance company. The crew did a great job with demolishing and packing our damaged stuff and Richard was in contact with us throughout the whole ordeal. Mr. Alexander came back to see how things were going while the men were here, and he stayed in contact with the insurance adjuster and examiner until the assessment process was done. What he did includes taking photographs and doing drawings of the affected areas. He was a real pleasure to work with. We felt confident in his and Roto Rooter’s abilities to service us and he and the company lived up to their words. The men packed and discarded the destroyed stuff and we didn’t have do the work. In closing, Richard worked with us from the beginning until the insurance company settled the claim. His service was remarkable and we were glad to work with him during such a stressful time.
Katie Barthelme
5 months ago
Great work and was able to arrange an appointment within two hours.
This is my first time using roto rooter. I am very pleased with the service and quality of work. Marcus - Tech #4689 was professional, punctual, thorough, knowledgeable and well mannered. I definitely would use him and roto rooter again.
Tech Richard was professional and polite and got to the source and flushed out our sewer problems. We highly recommend service in the future
Miguel was a superhero. He fixed an issue that we had not been able to resolve for months. Great effort, kind human, excellent problem-solving, courteous, efficient, professional. I'd request Miguel's assistance again, for sure!
Steven Seiler
4 years ago
We had an excellent experience with Roto-Rooter. Walter #4303 & his assistant Tommy were very friendly, knowledgeable & professional. We had a very big job & they were here all day. They explained the pricing & work they were doing both before & after completing the job. They cleaned up after the work was complete. We were very satisfied & would definitely use this service again.
I had a great experience with this company. Tony fixed my backed up tub very quickly, within 15 or so minutes. He also guided me through how I should talk to my superintendent about reimbursement (my super didn’t address the issue for about two weeks and then claimed the issue had been addressed). Highly recommended!
My technician, Skender #1466,was extremely professional & knowledgeable. He arrived at the scheduled time and explained the process and cost to me then once I agreed to the work began immediately. The job was completed in a timely fashion and I'm extremely satisfied wit his work.
christopher dent
4 months ago
He was the best very kind n did a great job
Tech responded at promised time and obeyed all social distancing and mask wearing protocols. Tech was extremely courteous and explained the issue, the resolution and the price before beginning work. He performed the work cleanly and efficiently. When done he also advised us of how to contact his firm again should the issue re appear. A bit more costly than other companies but you get what you pay for.
Ebonè_eyes AlleyezonE
2 years ago
I actually had a customer complaint and the manager Jimmy resolved my issue and responded with courtesy and a prompt resolution. Initially I was unhappy with service but that was quickly escalated and the manager in control was quick to address my concerns leaving me ultimately ecstatic about my experience. I will share with others on my great experience and will definitely use these services again in the future because everyone involved was knowledgeable and showed great customer service skills. I am thankful for the service I received and was also granted 15 percent off of future purchases. Jimmy is the best manager and his techs are confident and trustworthy. Best Regards,Ebonè Johnson
vincent calamia
a year ago
My servicemen Walter was courteous, punctual, made sure to be clean when entering my home and not making any mess. Above all he was knowledgeable and took the time to address the issue without walking away after one try. I am so grateful for Walter, and you should be too.
Awesome service! Didn't have to wait on the phone, got the perfect time - same day service. The guy arrived on time, within the time-window and fixed the problem in a timely fashion. I even got a coupon and got a reduced price on the job. The plumber was not only professional (and efficient) but very friendly too! Cheers to that ;)
Senida Vukovic
2 years ago
We were able to get someone earlier than scheduled which we were extremely happy about especially right before the holiday season. Leo was extremely professional and got the job done right! I would highly recommend him and RR Plumbing Roto-Rooter.
We had a leak in the basement after heavy rainfall and no one else would even return our calls. Roto-Rooter got right back to my husband and scheduled a visit ASAP. The technician Chris was exactly on time and very personable. He was able to access our situation and he even went out of his way to look in the basement of our shared wall neighbor to make sure the leak wasn’t coming from their side. He was knowledgeable, efficient and got the job done. I would have no problem recommending Roto-Rooter over a guy from the local paper, to anyone needing a plumber. It was nice to have the confidence in the years of service behind the name.
The kind folks at Roto Rooter came swiftly in a time of toilet crisis. They dispatchers kept us updated about the time help would arrive. Our plumber was exceptionally kind, funny and helpful during our time of trial. He helped us to understand, and ensure we got reimbursement from our management company. 10/10
RANDI DOUGHERTY
2 years ago
The plumber who was supposed to come between 330 and 530 was quite late.
He was very polite very knowledgeable and did the job quickly. What I find fault in is the fact that one bathroom clogged sink cost $408 and change. I find that an exorbitant price to pay for clearing a drain
Carlos del Anastasio
7 months ago
Very good service. Glen was very considerate and through in ensuring a good job was done before leaving.
Roto-Rooter was great!They advised the time slot and advised me 30 minutes before the technician would be there. The technician, Mike was right on time. He was polite, knowledgeableand professional. He assessed the problem and explained to me what needed to be done to fix it.I agreed and Mike resolved itquickly. So happy I called Roto-Rooter.Thank you Mike for a job well done.
Lauren Lange Kaplan
a year ago
I highly recommend Danny and Roto Rooter in Manhattan. He came to fix a running toilet on a holiday weekend and was super helpful. Luckily he had the necessary replacement parts on hand because hardware stores were closed for the holiday. Danny was patient during the many obstacles of what should have been a less complicated job- the water shutoff at the fixture was stuck so we had to find a ladder with no super in the building and check a bunch of access panels for the water main shutoff. Danny was a pro the whole time and fixed the problem!
The technician was excellent - extremely professional & went over everything that was done. I highly recommend him & his company A++++
So easy to schedule on-line. I get my confirmation email and a call the next morning 30 minutes before the plumber arrived. Junior was amazing! He took apart our old, broken, bathroom faucet (with a saw no less!) and replaced it with a beautiful new fixture. He was prompt, professional and a really nice guy. I would definitely recommend calling with any project, big or small. I didn't think to take a before photo, (the hot water knob had broken off in my husband's hand), but here are the fantastic after shots.
Marianne Russo
4 years ago
I used your company for the past three years and was fully happy with the price and the service. However, this year the service wasn't as extensive and the price increased from last year about 40%and the work was less because this year was preventive maintenance and previous years was actual back-up. Previous years the window of showing up for appointment was right on time. This year it was 3 hours beyond time frame with no phone call.
Great service, had a plumbing issue and they came within about 2 hours of calling, they even called with an updated time in advance. The guys walked through everything with me, solved the problem and walked through everything at the end. A supervisor also came by to ask how everything went. Everyone was amazingly helpful and they were very upfront with expected costs, nothing hidden or thrown in at the last minute. Would definitely recommend and I will probably be using their services again!
It was a night before Thanksgiving, just 30 minutes after I called for the service, Mr. Alen came and did the job fast and clean, also gave me some professional advice. I am 100% satisfied for his service and I am 100% recommending him.
Shirley Harvin
4 years ago
The service was great but the price was outrageous. They just replaced the ball set in the tank of three toilets for a cost of $305.00 per toilet, that's highway robbery. If I ha known what they charge I wouldn't have used them. They get you when you call and ask what they charge to come out, I was told they will let me know when they come out. The plumber said $305.00 but I didn't hear him say per toilet, if I had, I would have told him no. So be careful when you call them. $1105.92 to replace three flaps in the tank of toilets, a ripoff, they didn't replace the toilets.
We had a terrific experience with Glen (tech 984) - he was able to fix our badly leaking shower faucet the afternoon he arrived, had the parts the repair required with him, and was great at liaising with our super and landlord. He was friendly, personable, and even took the time to show us the specific mechanism that had failed in the case of our leaky faucet. Great guy, great fix!
Called Roto-Rooter on Thursday for a non emergency. Had an appointment booked for Friday morning. I got a courtesy call telling me the plumber was on his way. The plumber, Mike (2054), arrived on time. He was knowledgeable, courteous and well spoken. The job was completed in less than 2 hours. No complaints! Great experience!
The technician (Skender) was excellent! Friendly, knowledgeable, a professional. He worked quickly and diligently to clear an infant washrag that went down the bathtub drain. I would certainly have him come work on the plumbing of my house again. My only complaint is that the service was very expensive for this seemingly simple job. If not for the high price of the service, I would have given five stars
Nicolina Watson
2 years ago
From day 1 the staff has been responsive to the needs of our unfortunate occurrence. We have had a terrible overFlow of water and damage in our home and I can not be thankful for the service they have provided. The follow up of how the progress of the clean up has been great. When we needed questions answered we were immediately contacted. One gentlemen went so far as to show up at our home to check and see if things were ok emotional because of the anxiety we were experiencing while the clean up was completed to a point. We don’t wish this upon anyone but some of the employees have gone beyond what others would have done.
Today was the second time we have used RotoRooter in the last year. Both times we had excellent service. The technicians were professional, extremely knowledgeable, and were completely open to communicating with us throughout the process so we understood what the issues were, what they were doing to rectify the situation, and how we could better care for our plumbing in order to prevent future issues. In particular, our last technician (Chris) was terrific to work with and just a really nice person that made an effort to build trust with us. Great experience. Thanks Rotorooter.
Joseph Demartino
6 months ago
The plumber was thorough and patient Made sure it was draining properly before he left
Eduard Perelman
3 years ago
Great response time and quality! AJ (their project manager) walked me through the process over the phone and again in person. He put me in touch with the claims department and set me up electronically to receive step by step updates. Kept me calm and comfortable throughout the conversation, so I’m confident that the case will be resolved promptly and with minimum impact!
Kristen Gilmartin
3 years ago
We had Roto-Rooter come in to replace a toilet. They came in the middle of the day and were not only quick, but did a thorough job quietly and in a non-disruptive way. They did a great job and I'd contact them again with our plumbing needs!
we had an amazing experience with the tech who came out to help us. He explained whatever needed to be done. He was patient and understanding. we were very happy with the service that roto-rooter. We would definitely call them back when we need them. looking at the job that was done i recommend roto-rooter to anyone and everyone!!
I called on a Sunday afternoon and roto-rooter quickly scheduled a plumber for later that same evening. The scheduling office was very friendly and called back several times to give updates on the plumber's arrival time. The plumber was knowledgeable and worked very quickly to clear our drains. The cost was a little on the high side, but given the Sunday evening quick turn around time, we were okay with it. I will use them again!
Alexa Winschuh
4 years ago
We had a great experience with Glen from Roto Rooter! He was efficient, professional, friendly and communicated all steps so I understood the issue we were having and what he was going to do to fix it. Really appreciate a service that is quick and painless and FIXED! Thanks Glen!!
Leo was our service provider and he was awesome! Super professional and knowledgeable. He was able to explain everything and give us the best advice. Definitely would recommend him to anyone!
Tech was excellent. Very polite and knowledgable. Went beyond what was expected even helping cleanup. Not related to tech I'm not sure what normal service costs but 485 dollars seems a bit excessive to snake a 20 foot section of pipe. Luckily I had a 40 dollar coupon and they also gave a 40 dollar discount for arriving a bit later than expected. All in all good job.
Michael Kantargi
4 years ago
Mike2054 arrived when they said he would, but it was much later than the 12:00 to 4:00pm time frame that was set up. However the company offered me a discount for my time which I appreciated.I was replacing a bathroom sink faucet housing unit. I had to negotiate with Mike on the cost of the faucet, but once cost was dealt with, he got to work and completed the job within an hour.Mike was overall an easy going guy, even when I put pressure on him; he maintained his professionalism. I was pleased with Mikes work and more importantly Mikes patience.I have a bad back and I lack the technical knowledge to do what these guys do. I understand that sometimes you’ll have to pay for their knowledge and fitness. Overall I think I got the best deal given the circumstances. Therefore given all that didn’t go right I give them 5 stars
I have been having problems with the plumbing in the new house i moved in to. I had several visits from Roto-Rooter but technician # 2665 Frank Mamakos, came for the third visit and offered the best solution to the issues including a guarantee. He was thorough, efficient and clear about why and how the matter had arisen. I recommend this company and if you can have him handle your matter, you are in great hands.
John Fiorianti
a year ago
Very prompt response to my call. My one concern was the base price of $535 for the one sink drain to be cleared. Its been many years since I needed to bring someone in to clear it but the price seems very high.
The Roto Rooter representative/plumber that arrive was Alex. Firstly, he was wearing PPE's, so was I. He came in to evaluate my plumbing issues, explained it to me in a comprehensive manner, including the repair course of action and its cost. Throughout the process he was diligent in his efforts to service the job, even though there were some difficult moments. However, always showed the problems causing my plumbing issues, explained the repair process and was extremely professional, we even had a few laughs. Should I ever have service or repair in the future I asking for Alex.
Freddie O'Blivion
4 years ago
Roto-Rooter and Walter were delightful to work with. The lady on the phone was friendly, and Walter the plumbing expert was MORE than professional. Took 2 visits, but looks like he got this particularly tough job DONE. Also, I was NOT charged for the second visit because of their guarantee. Would definitely call again. Thanks guys!
Maria Quinones
4 years ago
On April 23rd I was visited by two of your employees. One was arrogant and was giving me misinformation as well as assuming things that were not true. Disappointed to see someone like that in my home.Later that day I was visited by Mr. Robinson. He used the camera to try to determine where the problem was. Fortunately for me, his assumption was incorrect, but his mannerism was very professional.The gentlemen that came on Thursday April 25th and today April 26 are great. Pedro has been working non-stop since he has arrived. They are still working due to the rainy weather we are currently having, but they are easy to talk to and work with .
I tried calling small, local businesses for our plumbing emergency and they never even bothered to get back to me. I called Roto-Rooter and they started helping me solve the problem immediately. They called back to keep me posted about the technician's arrival and when Danny got to our home he was well informed, courteous and got the job done speedily. Very impressive and much appreciated. I can not recommend them highly enough.
We have used Roto Rooter several times in the past but we will not be calling them again. The last guy who showed up 4 days after thescheduled appointment. He tried to rip us off for over 480.00 to do a simple 10 minute job. We finally settled on a much lower price . He did the job but my bathroom floor and my bathtub had soot all over it and thewallpaper behind my sink was covered with specks of black soot. All in all it was a terrible experience and way over priced
William Engel
11 months ago
Jakai (Brooklyn, New York) was incredibly kind, helpful, and professional. I could not recommend him enough if you have any pipe/toilet/sewage difficulties. Jakai is a rockstar!!
Andy was excellent. Explained the problem and various possibilities ahead of time. Reviewed pricing with me in advance. Fixed the problem quickly and was careful not to make a mess. He was super friendly and a true professional. I would absolutely call again. Thank you!
Eileen Lappin
3 years ago
I called for a clogged upstairs toilet, and was told a technician would be at my house within the hour. Less than an hour later, technician Skender #1466 arrived. He was friendly, knowledgeable, and efficient. He was able to fix the problem in a short time. In addition, he offered advice on how to prevent this from happening again and made sure I saw that the problem was resolved. I was also given a 7 day guarantee if it recurred. I'm completely satisfied with Skender, and although I hope I don't have to use the service again, if I do, he is the person I would request. Thanks so much.
Quick response and excellent job from Roto-Rooter. Tech Akini was efficient and professional. A really nice guy who did the job and advised on how to avoid future clogs. When I phoned my regular plumber about our kitchen sink back-up, he advised we call Roto-Rooter. So glad he did. Highly recommend.
Frank and his team were fantastic. We had a quick spreading leak in our basement and he was able to find and fix the broken line right away. Would highly recommend him and Roto Rooter to anybody dealing with plumbing issues big or small.
amy gavranovic
2 years ago
Thanks so much for the remarkable service! I had a late night plumbing emergency, and Vicki dispatched AJ who showed up ASAP! AJ was incredibly kind to my dogs while also professionally dealing with my plumbing issue. Would highly recommend and would call again without hesitation!!
The guys that came were very profesional and very friendly and fix the problem perfectly. It was a pleasure to do business with Roto Rooter. Actually it is the second time I use this company, and they were here in no time. Excellent service. Thanks a million.
Sunday evening and a tenant called to tell me the toilet is backed up and the plunger is just not doing the job. Unhappily I called the company I have always used...after 3 calls in as many hours, they never answered leaving me no choice but to Google another company. This company answered the phone so quickly took all my information and had a plumbing tech respond within minutes. He arrived at the house within the hour as promised and called immediately to explain what he found and the best way to approach it and exactly what it was going to cost. It took him about 20 minutes and he called saying he was done and the clog was resolved. He took the exact payment over the phone and he was off and gave me a 6 month warranty. Curtious, kind, professional and honest. Here lies my new company... and my old company, still has not called back!
stacey torres
6 years ago
Truly THANKFUL for the wonderful service I recieved. 24 hour service is a plus. I called yesterday around 8 and was told I had a 4hr window. Yet a tech arrive within 2hrs. He assessed the situation, gave me an estimate and set up an appointment for me today with a specialist. The tech who arrived (Sean 2614) was very friendly and informative. He walked me through the entire process and triple checked his work. GREAT SERVICE, FRIENDLY, and PROFESSIONAL WORKERS!
Abisordun Johnson
2 years ago
The man they sent -Richard- showed up on time. He was professional and friendly. He knew what he was doing and answered all our questions. He was thorough and cleaned up after he was done! He did an excellent job.
I had to call Rotor Rooter after a drain overflow from the toilet and water and sewage was gathering on the floor in the basement of my home. The crew arrived as scheduled and began work immediately. The leader of the team, Dexter (No. 733) was very professional in his handling of the situation. He quickly assessed what had to be done, explained to me the process and promised that I would be very pleased when the clean-up was completed. Along the way he always explained what was needed to be done at each step and what he was doing to accomplish this. I was not left in the dark on any details of the clean-up process. The clean-up was done quickly and efficiently. I was indeed pleased with the end results and, based on my interactions with Dexter of Rotor Rooter, I would definitely, if the need arises, call and use their services again. Thank you very much.
My first time using RR, and I am impressed with the service from the initial phone call to the call leading up to the arrival of Ricardo who was on time and GREAT!! He was so knowledgeable with the old building plumbing and was helpful with preventative steps to avoid having the same issue again. Thank you for the excellent service.
Irasema Rivera
4 years ago
I am a return customer and recently had a plumbing issue. At first I thought about calling another plumber that a neighbor recommended. But then I thought, why would I since the service from RR was so good in the past. So, I did. From the call to make the appointment, to the confirming emails and then technician, Chris Parisi calling to (30min ahead of scheduled appt.) see if it was a good time to come by, the experience was seamless. Chris did a great job of showing and explaining what he was going to do to try and resolve the issue. As in true form from the past, my plumbing issue was fixed—within about 30min.Proving once again, the RR is reliable, honest and professional.
Angelica Desuacido
4 years ago
I’m renting and needed the kitchen sink unclogged. Roto-Rooter is an awesome plumbing company. My technican’s was Matt (Tech #1114). He was quick, thorough, and showed great customer service in his attitude. He represented the company well and I would highly recommend them to family and friends (and for future plumbing needs).
Bernadette Amato
4 years ago
Skender was my technician and did a great job! Sometimes you just do not know who to turn to and rotorooter is a trusted name that has been around and you can depend on so we called. We already had an idea of the location of the problem and Skender # 1466 agreed and was right on getting the clog out.Thank you for a job well done
Our repairman was Skender. He was extremely polite and informative. He explained exactly what he was doing. He solved our problem in a very short time by snaking our slop sink drain line and clearing the blockage. When he finished he cleaned up the workarea. I would recommend asking for him to anybody who would need your service.
Alexis Gabriele
5 months ago
They were excellent in problem solving, fixing the problem. In and out with experience
Michael Gammone
4 years ago
It was an unfortunate way to be able to experience Roto Rooter's superb customer service. I saw my toilet leaking through the base, . I immediately thought Roto Rooter, I decided to call them up, I was greeted with an unexpected animated voice Roto Rooooooooooooooooooooooote which was hysterical and immediately . I thought it was a cool way to start off a conversation making this unfortunate situation into funny and light hearted. The customer service representative was very personable and arranged an appointment at my earliest convenience, since both me and my wife worked and didn't get back home till 630pm , he was able to send someone that same night at 7pm! We were both relieved for obvious reason that the bathroom situation would be handled ASAP!At 7pm I heard the doorbell rang and I was like wow how prompt is that not a minute later. The service man was at the door and went into the bathroom where the leak was. After a few minutes the service man told me what needed to be replaced and told me the price was going to be $350. I thought the price was steep but I needed the problem fixed. After about 10-15 minutes the technician told me he needed to go to Home Depot to pick up a part to fix the leak. After about 20 minutes the serviceman told me he had bad news and the price was going to go up a bit because he needed to cement another piece in order for the toilet not to leak. So the price wound up being over $525. Yes, the service man fixed the problem but the last minute price jump definitely hurt my pockets. It was an unexpected problem however they did come to our rescue. I would recommend to the company to let us know what the price would be before the job is done to at least prepare us to hear the damage in our pockets. It was definitely a poopy situation (pun intended hahaha).Thank you RR!
Michelle Lo Magno
3 years ago
Wonderful experience with our technician named Skender. He was professional, courteous and knowledgeable. He fixed the smell in our house and provided us with the tools to ensure that we do not have a problem again. I would definitely use this company again and would certainly recommend Skender technician number 1466.
matt st. leger
2 years ago
I had a clogged drain that was causing wastewater backup in my basement. Luis came out that same evening and spent a couple hours snaking the drain from multiple places. It wasn’t straightforward and easy to clear the clog, but he was patient and stuck with it until we finally cleared the clog around 1am. There are cheaper services out there, but they did not pick up the phone on a Sunday night, or they would not send someone out until the morning. Luis helped me get our drain working again that same night.
vincent keane
7 years ago
We had a major block, flooding and no access to the trap. Sean 2614 was an absolute professional and a pleasure to have in my home during a really stressful time. I was really impressed with my whole Roto-Rooter experience from the initial phone call through the follow up. I cannot recommend them enough.
Angela Lockett
4 years ago
We spent most of the weekend trying to unclog our bathroom tub. Used various drain cleaners, bought a snake and enlisted our handyman to no avail. Finally gave up and called Roto Router on Sunday after church. Shortly after, Tony came and exorcised the clog. He was friendly, efficient and even cleaned up after himself. Very grateful!
Leroy Alston
3 months ago
All I can say is that they were professionalism at its best
kings Highway
4 years ago
This was a good travel back in time of great customer service and professionalism that is unfortunately disappearing todayThe mechanic name William came to my house listen patiently my explanation of the problem(The shower drain was clogged and it was impossible to access it with the snake) I had another so called plumber a day before who spent 2 hours trying to force his way through the drain pipe with very powerful snake tools unsuccessfully.So this guy William stood there for a few minutes going through the ideas in his head and said we have to get in there from the other side . And he did and the job was done nice and clean. Good old time thinking worked as always.Great job RotoRooter 5 Stars
Coby Del Rosario
3 years ago
I had a clogged kitchen sink. The guy Tony was very polite informative and professional. Brought his tool unclogged the sink and cleaned after himself. Also gave some tips on how to keep the sink flowing. Made us very happy
Ann Marie Scarola
3 years ago
I would give Roto-Rooter zero stars but unfortunately I had to click on a star in order to post my review. I called at about 2 in the afternoon. Informed the person that I spoke too, that my bathroom sink was clogged and also the pipe going into the wall was broken, The technician did not arrive at my home till after 8pm. The technician was not aware of the broken pipe. The estimate that he gave me was for 485.00. He was able to clear the drain but was not able to fix the drain pipe going into the wall. He adjusted the price and only charged me 353.84 and provided instructions to my husband on how to replace the pipe that was broken and what parts we needed to purchase. We went the the plumbing supply and it cost us another 25.00 for the parts. When my husband tried to repair the pipe we found that we could not repair the pipe and we did not have the tools to cut a copper pipe. We ended up calling another plumber and it cost another 200.00 to fix what we called Rotor-Rooter for. I cannot blame the technician that came here as he was in the dark and did not know about the broken copper pipeI can tell you that I will NEVER call Rotor-Rooter again. They are a complete rip off and it cost more to complete the job and another plumber to finish their work. I spent 578.84 due to Rotor-Rooter incompetency
Megan Ziegler
4 years ago
The plumber was great and did a good job. However, $300/hour is excessive and should be communicated to clients upon placing the service call. I would not use Roto-Rooter again but rather find a company who provides good service and a reasonable hourly rate.
Stefania Luongo
4 years ago
Skender (tech #1466) resolved the problem in no time. He was both personable and professional. He arrived within the agreed time window. He explained all the services Roto Rooter offers and step by step what he was going to do. Very knowledgeable. Main sewer line backups are a nightmare however Skender handled it with ease putting me at ease as well.
After discovering a sewer line backup in the basement, I immediately called Roto-Rooter. I was quickly scheduledfor a same day appointment. A representative called back an hour later stating that there would be a slight delay, but that a technician would arrive at a certain time,which he promptly did. The tree roots were quickly unblocked from the pipe and the problem was solved. All in all things went very well but they were a little pricey, which from experience, I found that most all plumbers will charge more for an emergency situation. Another satisfied customer...
We had a major back-up on our main sewer line at our midtown NYC building. Our maintenance team tried snaking it for sometime without success.I decided to call Rotor-Rooter. When Chris arrived and saw our situation, he recommended the top service: high water pressure system.It resolved the problem fast and clean. Job well done! Thanks!
We had some problems with the scheduling and an apointme3nt the previous day fell through as the guy was very late. Next day, scheduled for 5 to 7 p.m., he arrived at 6.30 p.m. worked very fast and efficiently and left around 7.30 p.m. He was very courteous and efficient and told me up-front of the cost and time involved and what he was going to do. I am satisfied with the service.
Fred Darretta
4 years ago
Service person Sean was promptAnd efficient. Its not his fault butThe pricing to clear my drain wasOutrageous. I know I've seen thisType of job offered at 500. I wasIn a jam and didn't have time toShop price. I paid 1469!!
My main sewer line needed to be cleared. I called Roto-rooter at 6:30pm and was told they could have someone out to me by 8:30pm. They got someone out to me within 45 mins. Thomas DiPaolo was the plumber sent out and he was fantastic. He knew what he was doing and he did it quickly. He was polite, personable and very pleasant. Very satisfied.
alyssa jacobellis
3 years ago
Skender from roto-rooter came out within the hour on father's day to fix our clogged toilet. The service was impeccable. Will definitely recommend and continue to use for our plumbing needs
Stephen Rodocanachi
a week ago
Fixed a block pipe quickly and efficiently with a smile!
Irit Ben-Harosh
4 years ago
1 start for the company un honest pricing -disappointed that the tech wanted to charge me twice and double for fixing the toilet, since there were 2 things he needed to do (replace a water filing part and snake it) ...was hoping you were different!!!5 star for scheduling -was able to schedule online for next day!great technology and payment process.
The problem was fixed (kitchen clog), the technician was very professional and friendly. He did not give up on the issue and resolved it! Very satisfied with his work and professionalism and definitely will use in the future. Thank you, Skender (technician #1466)
Jeremy is AWESOME ! He was quick, friendly, professional, and very knowledgeable. Definitely the best for all your plumbing needs
- Carol Paul
Mark Lieberman
7 years ago
Techs arrived as promised within a two hour window from 2 pm to 4pm on Saturday. They quickly diagnosed the problem -- a clogged drain (with a garbage disposal) performed the repair (which involved removing and re-installing the disposal. They acted professionally, testing both the drain and attached dishwasher. My only issue was the price -- $456 including tax -- but after a week without a kitchen drain and after another plumber was unable to repair the clog, the RR price was -- if not reasonable then certainly acceptable.
Katarina Skoko
5 years ago
Although I received help within two hours, their services are ridiculously expensive. The plumber was here for less than 10 minutes (simple clogged toilet), and they charged me $355. They won’t tell you the estimated price over the phone. When the guy came, he said that it will be $249. When he finished, he asked for $299 plus $55 for tax. What the hell??? I feel robbed. Absolutely terrible experience, would not call them ever again.
Our plumber Edison was quick to arrive to the site, provided excellent service, was knowledgeable and very professional. I highly recommend his service, and will use Roto rooter services again.
The technician Albert was a pleasure to deal with. Very knowledgeable and explained everything perfectly. I will definitely request him for all my future plumbing issues.
Jacqueline Dikansky
3 years ago
Had a leak in my apartment Rotorooter was very helpful from start to finish! The people who answered the phones addressed my problem w a “can-do” attitude and got a technician out to my place in just a few hours. The technician himself, Raymond (tech number 5651) was eager to help, knowledgeable, honest and professional. Thanks for all your help!
Mr. Sider #2228 arrived as expected, late in the evening. Quickly presented the costs and reviewed the situation which was a clogged kitchen drain. After running the snake through he drain, he quickly realized the problem quickly was elsewhere. He determined where the problem was and quickly brought mew piping and fix the system. He left the workspace clean and in working order.. A very good job indeed.
Josie Linell
7 months ago
Very responsive and helpful! Will definitely be using this service again.
Albert is a gem. He fixed one problem that turned out to be trivial, at no charge, and advised me about options for sewer-line maintenance. Very reasonable service-call price for useful advice.
Eileen Rivera
4 years ago
Glen was efficient, friendly and knowledgeable about our clogged toilet. He gave good advice on how to try to prevent the issue in the future and what might have happened in our case. I do think that $285 is quite expensive for a simple augering of the toilet bowl. My husband and I were thinking it would not be more than $200 but we were wrong.
John Elefterakis
3 years ago
The plumber who showed up, Jakai Brassfield, was knowledgeable and very professional. He put us at ease and after he fixed the issue. He was so clean there was no sign he had been there. Roto Rooter was well represented by this young professional. I would definitely recommend the company, especially if they have more plumbers like Jakai. It wasn’t cheap but it was worth it.
I had to have them come out to our offices twice in one month for emergencies. They were so wonderful. They were responsive, professional, came on time and stayed until all the problems were solved. They guaranteed their work and cleaned up after themselves. Would call them again in a minute.
Martin Blair
8 months ago
Excellent service: Pete and Michael were both
terrific. We highly recommend this company.
Rosalie DeMarco
3 years ago
Tom was quick to understand my problem with the toilet flushing issues. He worked quickly and cleaned up the work area before he left my home. I have used Roto-Rooter several times and have never been disappointed.
Horrible! I do not recommend. I called because my sewer line backed up and the technician claimed he cleaned it but it continued to back up. They charged $465 with a 6 month guarantee. I called to have the line reevaluated and they refused to come back... every time I would schedule an appointment, the technician would cancel stating the job was completed. He said that I needed to clean the sewage from the trap because he only was responsible for the line ... he completely ignored the fact that there was sewage in the trap because the line was continuing to back up. It’s been 5 days with multiple phone calls and little progress and they won’t give me a refundPlease save your time and money ... Do not use roto rooter!
Heather DiPietro
4 years ago
Absolutely wonderful. Mike showed up at my apartment at 2am to fix an overflowing toilet. He was kind, courteous, and very thorough. I'm incredibly impressed with how quickly Roto was able to send someone so late at night. Thank you!
Made an emergency call to Roto-Rooter to fix a leak in our toilet. Mike came within two hours and went above and beyond to replace the part correctly so there were no more leaks. The work is even guaranteed for a year. All is well.
Nancy Hernandez
3 years ago
Setting up the appointment was pretty easy. The dispatcher was helpful in contacting the plumber to relay some information I forgot. The plumber was very affable and explained everything he was doing and why.
Alen came to my apartment to fix my shower. He was very professional and friendly. The job was well done and didn’t take long.
I highly recommend him to anyone in need of plumbing services.
Company responded within time frame given same day. Technician was knowledgeable , Fixed problem and Pricing was good.
Michael Lombardi
7 months ago
The price was very high but the workers that came to my location were very helpful for the commercial use thank you ??
Denise Hinton
4 years ago
Today I placed a call to Roto-Rooter because I had a sewer drain backup in my back yard. Of course the smell was horrible. My call was picked up right away and I was told that a technician would be at my home between 12 noon and 2pm. The time was perfect for me because I pickup my grand-daughters at 3:30pm from school. I received a call from Roto-Rooter to inform me that a representative would be at my home within 40 minutes. Chris (1674) arrived he introduced himself and he was wearing a Roto-Rooter jacket. He asked what was the problem and I explained. He wanted to see in my garage where the sewer line ran to the street. He instantly said from the odor, Oh yeah, you have a sewer backup problem. He removed the valves to see how bad the problem was. He explained I had two options to snake out the line and clean it out or I could have a power water pumped through the line to clean all the buildup from the pipe walls and it would last longer. Naturally that cost more. I chose to clear the line with the snake. Chris also told me that grease is a problem because of the shape of the pipes. The grease builds up and gets hard and eventually the line cloaks up.He showed me how to properly close the valve back over the lines. He asked me to flush the toilets about three times and fill my bathtub with hot water so he could be sure the lines where flowing. He checked the back yard to make sure it was clear. He was thorough and knew his job. He was professional and at the same time friendly as well as knowledgeable about his job.. I would definitely use Roto-Rooter in the event I have another problem.
Brian La Fond
6 years ago
I am a satisfied customer. This is the third time that we have engaged the services of Roto - Rooter and the service was outstanding. Customer Service kept us informed as to the arrival of the Tech. I must commend the Tech ( Frank ) for being informative, engaging and courteous. Roto - Rooter is definitely our first choice for our Plumbing Service.
Jeannette Rodriguez
2 years ago
Frank was especially knowledgeable, thorough and explained the whole process of what the job would entail. He was patient with all of my questions and reassured me of the work being performed. A true professional within his craft.
Skender arrived within the appointed time and dealt with my problem completely. He was very professional and knowledgeable. He explained the guarantee fully. All in all a great experience!
Christian Avignone
4 years ago
Glen of Roto-Rooter is absolutely the best. He was on time, friendly, extremely professional and explained everything in a very clear and concise manner. He did a complete overhaul of my toilet and replaced my kitchen faucet in under 2 hours. The price was great. For the remainder of my life - if I ever need a plumber, I will call Roto-Rooter and demand that Glen does the job. In my opinion, Roto-Rooter and Glen are absolutely the best. I am so happy that I chose them over all the other plumbing company/services I called...And, I forgot to mention that Roto Rooter and Glen provide great free estimates and will take all the time that is required to explain every aspect of what they will repair. Thank you very much Roto-Rooter & Glen
It was a Saturday and we had an overflow flood and blockage and I needed someone fast. Roto Rooter came right away! The technician, Chris (#1674), was so friendly and knowledgeable. He took care of the problem, answered all my questions and left me with a big smile on my face. I was so happy that I called Roto Rooter and so happy that I got to speak with and get to know Chris. He turned a nightmare into a happy experience for me. I am telling everybody about my experience with Roto Rooter.
Very knowledgeable plumber/technician saved us having to rip holes everywhere to find our problem - he was efficient and friendly and helpful - I can't say enough what a relief the whole experience was and how grateful we are - have been through so many nightmarish experiences in the past. Thank you!
Scott Carpenter
7 years ago
Had a late evening problem on a Sunday where my double sink was backing up badly - and I wasn't running any water! I called Rotorooter and they had someone to my apartment in 40 minutes late on a Sunday night. My technician #288 was friendly, polite and professional. He worked hard and fast. Turns out the blockage was well below my first floor apartment but everyone above me using their sinks was causing mine to back up. I ran up and down the stairs to ask my neighbors not to wash their dishes. But missed one person who had been out. Technician 288 had thought ahead and put a strong garbage bag under the sink when the cascade began. Had he not been thinking ahead my apartment would have flooded and the apartment below would have as well. Within an hour and half my water was flowing and all was well. Great peace of mind since I am leaving on a week-long trip tomorrow. So thankful this horrible thing happened when it did, otherwise it could have been a real disaster! And so thankful Rotorooter offers such a great 24 hour service!
I had a plumber sent to one of my company's store locations. The plumber sent on site called back stating that certain parts of the toilets needed to be replaced and quoted me $450 to repair, and if I wanted to replace the parts, it would cost me approximately $550 (*For the record, I can purchase a brand new toilet for that price).After visiting the location went to the local hardware store and purchased a $3 part for the toilet and replaced the part in 10 seconds. Five hundred and fifty dollars? Yeah, that's a huge no. Roto-rooter has lost any credibility I built after reading a lot of these reviews.Watch out, people. Make sure that you research the parts the plumbers quote you and compare it. Absolutely appalled and disappointed in the lack of deceit going on.
I received an advanced call to let me know that the plumber had been dispatched, and he arrived durning the promised window. He and his assistant were knowledgeable, efficient and friendly. Best of all...my shower actually drains now!
Had a plumbing problem in midtown Manhattan which needed an immediate fix so called Roto Rooter and very glad that I did. The people on the phone were very clear and helpful and the technician Frank did a great job of advising what to do and getting it done fast with no fuss. Really could not have asked for anything more.
Dylan Roberts
4 years ago
Roto Rooter did a fantastic job. Our plumber Frank was professional and went out of his way to fix all our problems in a timely manor. He saved the day! Would highly recommend Roto Rooter for any serious plumbing issue.
Service Technician, Mr. Leo Sala, arrived punctually at my home to unclog a drain preventing my washing machine from draining and causing my slop sink to overflow. Mr. Sala was very thorough and checked other drains, when he discovered the kitchen pipe drain was heavily clogged with grease which was causing the problem.I highly endorse Roro-Rooter, and Mr. Leo Sala was very professional, efficient, patient, very affable, and he is definitely an asset to the company.
Like night and day.This was my first time using Roto- Rooter and I will never use any other company. A customer service representative responded to my email within minutes and was very flexible and accommodating when it came to scheduling the appointment. Then showed up right on time. Cory 2088 was so efficient, knowledgeable and put me completely at ease. Not to mention he had a seriously botched plumbing valve issue handled in under 30 mins. -Coming off of a recent terrible experience with a local private contractor who flooded my bathroom and never properly fixed the problem I was having with my flush valve in the first place, I was very wary and prepared for the worst. But instead I got a plumbing master. Can't say enough but all I can say is absolutely with out a doubt I will be a loyal customer from here on out and Roto- Rooter will be my first and only call. Can't thank you guys enough.
Great service! I was very pleased to have my drain issue taken care of rather quickly. I will continue to use Roto-Rooter for all my plumbing needs. Dmitry was very professional and gave me some tips that will help me in the future. A+ for sure!
Problem solved - great communication, great work, great service. This is the 4th time I've used RR Plumbing Roto-Rooter and the quality of service has been consistently excellent. Always easy to get a timely appointment.
We had a clog in the toilet we called Rotor-Rooter a gentleman by the name of Skender 1466 arrived on schedule. He was very professional, and extremely polite, and very knowledgeable. He explained everything step by step the issue in the toilet, and was able to fix it. I highly recommend Skender from Roto-Rooter.
David Johnson
4 years ago
The requested RR technician arrived early in our service window. All work was complete and the area cleaned up within an hour and one-half of starting. Everything was handled very professionally. Ask for Walter!
Nadia Surapanpong
6 years ago
Chris was very prompt once he arrived to our house and ran thru the procedure before the start of the water jetting. He is courteous and very skilled at this task. The camera did show our issue clearly and Chris went thru the next steps though not what we wanted to hear it is something we are glad we found out now before it become a catastrophe. We've already recommended RR to our friends and neighbors across the street from us.
Was very pleased with the service. The technician arrived within a half hour of calling. The technician Corey was excellent. He was able to unclog shower drain with no problem. I would highly recommend this service to others.
Ginger Adams Otis
7 months ago
Great tech, super helpful and cleaned up after his work. Very professional.
Jennifer Pappagallo
4 years ago
Dan was wonderful! Very knowledgeable and helpful regarding our problem with water backing up into our brownstone cellar. He cleared the blockage and looked at our sump pump taking thme to explain everthing. We really appreciate his help!. This is the second time we have used RR and I would absolutely have no hesitation calling them again. Thank you Dan!
Bonnie Budgell
4 years ago
Great service by the men that fixed our leak. Only bad thing is long wait time for the workers to arrive. Other than that , very professional and very knowledgeable staff. They came and were fast and efficient. Will be using this company again.
John Alexander
4 years ago
Our tub refused to drain... we tried Drano, plungers, etc. I tried for 3 days.We called RR RotoRooter and they came quickly. Our tech Festus was professional and very nice. He used the wet/dry vac and the powered snake and after much hard work, he did it. My family cheered!!I am so happy that I called... from Annette who answered my phone call, to Kim who called to say our tech was on the way and especially to Festus who never gave up. Thank you RotoRooter! Top notch service!
The guy who came and did the job was lovely. Courteous, competent, speedy. But the scheduling was a nightmare. I called at 8am and explained that I had to leave by noon for an essential family celebration. I was told someone would be there in two hours. When I called back to say no one had come I was put on hold, and the reps seemed unsurprised and indifferent. In the end, I waited 7 hours and felt I'd been misled simply to get the gig; with more information, I'd have shopped around and found someone who could keep their word. But at least the guy who did the work was responsible and professional. There is that.
Came very quickly and got right down to work. Unclogged a waste pipe in the cellar that had 100-year-old grease causing a backup. Got everything flowing again and capped off an open pipe that was there. Was reasonable on the price, considering the same-day service. I have tried other plumbers, but find myself going back to Roto-Rooter again and again.
Nicole Arcentales
3 years ago
Had a leak of my toilet. Technician Skender arrived promptly, quickly identified the problem and repaired It. He was very knowledgeable, professional and friendly. Would highly recommend.
We got a ticket from the NYC DEP. We ordered a back flow test from this company. They come to do the test on April 14, 2019. They provided immediate service to me. Very helpful! Because I didn't receive the original test report, I made a complaint, they immediately contacted me and helped me to solve the problem.
Carina Skrande
2 years ago
Danny was extremely helpful - Unfortunately, I fall into the immunocompromised group of people that have to be extremely cautious during this pandemic, and I had recently lost my job. I was so terrified of having someone in my apartment, but Danny was so organized, clean and professional, I felt safe the entire time - he even wore plastic booties before entering my home, had to go back to his car to get tools, and then put NEW booties on when he entered my house. He fixed my sink, which had been gurgling up junk from the pipes. So so grateful - would absolutely recommend during this awful pandemic.
Mr. Skender Technician #1466 was extremely helpful and went above and beyond to solve our problems with our sinks. He was very nice and considerate and made sure both sinks were in good working condition before leaving.
Jason Lindelof
3 years ago
Technician 2575, Jakai came to my house. Couldn't have been nicer! Very professional and thorough. I would 100% recommend this service to anyone.
Lev Shakhtmeyster
7 years ago
Service came in promptly after the call. ( It was Sunday afternoon ).It was tech#86.Service was done very professionally: He disassembled all connections, Cleaned sewer pipe, did a few comprehensive testings and then put everything back.He gave me a few recommendations what should be done in the future.In compare of other service companies, which provide similar things - this is the best.
Christopher “IDCboutthis” Geoghegan
7 months ago
Alex was both professional and knowledgeable. He also kept his work and equipment clean.
Roopesh Joshi
4 years ago
I had a leak coming in from the kitchen/dining room ceiling; leak was coming from the bathroom upstairs. Roto Rooter came. Said they would have to break open the ceiling before figuring out how much it would cost to repair, which I was ok with. This cost me $300 to find the problem which would be included in the payment if I decided to go ahead with the Repair. Made 2 holes in the ceiling and determined where the leak was coming from. Service rep Andrew (2381) said it's somewhere under the sink, and I would need to get a general contractor to remove the sink/vanity before they could remove the floor and fix the leak.To me, the leak didn't seem to be from under the sink, So I had say, let's use a measuring tape and see where leak could be. We measured downstairs, then went up to see where exactly the leak was. And we determined it was not under the sink but behind the toilet and we didn't need to take out the vanity and rip the floor.He had to remove the toilet and break my tile and then found a leak in a tee feeding hot water to sink. He removed the tee and approx. 3 feet of brass pipe on both the cold and hot water side. Price he gave me was $925+ Tax. So expensive, but I just didn't want to deal with the leak and just said go ahead.Pros: Came in the evening, around 7 pm. Found the leak around 8 pm and fixed the problem by 10 pm.Eventually found the leak and fixed it.Upfront about the price.There was a $40 discount coupon on their website that I was able to use, so ended up paying about $960.Cons: Ways too expensive!!Didn't like the fact that I had to suggest measuring where the leak could be, as he initially had it wrong and suggested I have someone take out the sink, which would have cost me more time and money, and would have been a waste.
Francis X. Martingano
a week ago
Excellent service very courteous and friendly
We had an emergency on New Year's Eve and needed immediate service. We were very happy that the team that assisted us in clearing our sewer backup in a professional and expeditious manner. Great job Team 1155
The technician that came was professional and prompt. Service was nothing short of spectacular. Highly Recommended
Andres saved us last night. He was thoughtful, thorough, and innovative. Our setup isn't easy, but he dealt with every issue and didn't leave until everything was 110% solved and stable. I couldn't ask for better service, and especially on a night shift. Thanks guys.
Lisa Kalemkiarian
4 years ago
Festus and David were the two technicians who came to help. They were so professional and clean and explained what they were doing as they went/what the issue was so I could understand what needed to be done. They were great and saved my kitchen sink! After two attempts by other plumbers to fix the problem, these guys really came through.
A tenant's toilet clogged while we were away and we couldn't deal with it ourselves so we called Roto Rooter. Problem solved within 2.5 hours of the call, and it was Saturday at 5:00 pm! They dispatched someone who went to the tenant's apt and called us when he got there and then he cleared the clog. Fast, friendly, got the job done!
Cecilia Eastburn
4 years ago
Very friendly technician who took his time and left the office bathroom how he found it. Worked with the building and fixed the issue. Wrote a detailed report afterward and made sure we understood what was happening throughout the process of fixing the clogged toilet.
Unfortunately, they never came to service the job and was really unprofessional when I followed-up. I was told the technician would come in the morning at 10AM, latest 12pm. I got a call that said the technician was running late and might be about 12:30pm which was understandable. Then I had to call at 1:15pm to get the status update. I was told it would be another 1 hour and a half. At around 3:30pm, I had to call and they informed me that the plumber would come past 6pm or sometime later in the evening. It's understandable if some other issue came up with the previous job, but they were able to provide zero answers and were unapologetic about the whole situation. I would avoid going through this company. They seem to contract their jobs if you are not based in Manhattan (I'm in Brooklyn) and you're put on hold indefinitely to get any answers.
First I called a local business plumber, I was recommended to high pressure jetting to flush clogged pipe, $600. I declined, then called roto-rooter. Roto-rooter plumber came on time, he fixed quite easily without using any expensive tool. Paid $200.
Patricia Lopez
4 years ago
When we had our plumbing system backup, we called Roto-rooter. Our plumbing technician, Skender (Tech #1466) arrived between the time that was said.He was thorough in explaining what can he do to help with our problem. He took his tine cleaning out or main drain line.
I needed two different guys because the clog in my waste line pipe was so severe. They were both very polite, friendly and knowledgable. They came quickly and on time and stayed until the job was done. I wish the price was less but it was worth it!
Annette Lawrence
7 years ago
I'm in love with Roro-Rooter! I called on Sunday afternoon for a clogged toilet, the technician arrived an hour and half later, he wrestled that alligator and the job was done within an hour. Wonderful!!! I was happy to pay the fee (well, not really, but you get my point). And did I mention the technician was an absolute doll (and cute too!). Thank you Roto-Rooter. I hope I never have to call on you again, but should I find myself in a similar predicament, I now have your number in my contacts!
Michael Cannizzo
3 years ago
Quick service, very king and knowledgeable technician (Jakai). Was able to explain everything, clear the clog, and went the extra mile to check traps. Would absolutely call again as they were a pleasure to deal with
Lisa Lewandowski
7 years ago
They came immediately Corey the plumber came to take care of the problem. He was on time and took care of the backup immediately. Dave Latoni and the restoration team came the next day walked me through what they were going to do, were very professional and took care of all the water damage. I would recommend them to anyone. Great Guys! Thanks
Tech 4303 Walter and 2575 Jakai did an amazing job. Extremely patient and went above and beyond. Our sink was clogged and no one else we called was able to get the job done, but they did. Thank you!!!!
I needed a replacement faucet to replace a very old one in my basement. Kenny, the Roto-Rooter man, was here for over three hours. He found a leaky pipe behind everything as well! Kenny did a great job as I had him here for an earlier toilet issue too. Reasonable price with a $50 off coupon online to boot. Highly recommend Roto-Rooter for all such needs other than simply unclogging a drain!
Kudos to Roto-Rooter and plumber Glen and jetter Chris. They handled a stubborn blockage which was flooding my basement with courtesy, attention to detail, and professionalism. Glen was first on the scene and then handed it off to Chris. I was impressed with the way they worked as a team to solve a very difficult problem. Chris worked hard at it with his jet, trying every angle, and finally busted through. All the while, they kept me in the loop by calmly explaining every stage of the ongoing process and answering all my questions and concerns. Chris even went the extra step of showing me the value in Roto-Rooter's fixed pricing structure. I appreciated this kind of honesty and transparency. Because of my experience with workers like these, Roto-Rooter is now on top of my shortlist for plumbing emergencies.
Super great experience. On Christmas Eve! Sal was amazing. Thorough. Explained all the problems he found. Thank you!!
Rolando Bautista
7 months ago
They accomplished a toilet stoppage job was professional but price was excessive almost $300 for a simple snake of the toilet
I got about halfway through installing a new kitchen sink drain myself and realized I had a locknut that wouldn't budge, and I could neither put the drain back, nor finish the job. This was no problem for the fine folks at Roto-Rooter, who got someone out to do an assesment and prompt repair the next day. They are quick, orderly, consummate professionals. The kind of people who's number you like to have when you're in a pinch.
Jessica Hetherington
6 years ago
Too Expensive!! My bathroom tub was clogged, so i called Roto Rooter 9/11/2016. 5 Stars for being open on Sunday and being able to send a plumber within 4 hours of placing the call. I was unable so soon so I scheduled an appointment for monday morning between 8 am -12. Roto Rooter schedules in 4 hour blocks and the plumber showed at 11am (5 stars). The tub drain needed to be snaked and the minimum charge was $525 per drain. My bathroom sink was also draining a little slow. Plumber said he could also do the sink for 1/2 off for the second drain. After some haggling over the price we agreed on $650 for the work on both drains. I agreed because I'm out of town, my wife just gave birth Friday and didn't want to spend all day thinking about it. After 30 minutes the plumber was done, then surprised me with $650 plus Tax (0 Stars).I was glad to get the job done but should have called around. After the fact I contacted some companies who can snake drains for $150 to $199 for the first drain. 5 Star review if the price was reasonable.
Basement flooded due to heavy rains, called roto rooter who I had worked with in the past. They used a hydraulic pipe to clean out the grease trap and to prevent the pipes from blocking up. Chris was very polite and professional, it was a pleasant experience. Only issue was that it took them twice as long to get to the store, most likely due to heavy demand for their services.
Tej Hazarika
8 months ago
main sewage to house was blocked with roots so back up in basement.They have good communications, good listeners and sent me person with the just right tools and took their time to do it very well. Servicer listened and took time to answer questions. Thorough and successful drain clearance with all size machines for the job. plus they came the next day, were ready to come the same day.
We had a sewage backup/flood in our basement. Although there were some initial delays in getting a plumber out to us, Roto-Rooter's service was excellent from then on. The plumber Akini unclogged the cleanout promptly and within two hours a manager named AJ sent a cleanup crew from the Staten Island branch. The cleanup crew of Caleb, Max, and Sergey were really great -- they got everything out of the basement in a few hours, and were great guys. Also, AJ was right on top of sorting things out with our insurance company, which was a relief.A raw sewage flood in your basement is always a sh*tty experience, so to speak, but Roto-Rooter came to the rescue really nicely and we're grateful for it. I dont usually post reviews but these guys deserved a good one.
Avraham Drimmer
4 years ago
Wow so I never made a review yet I got a thank you today. The plumber who came actually ripped the hell out of us since he saw we were in a desperate situation. I guess this is a FAKE review. This plumber charged us $500 where this would normally cost $75-100 to do simple snake job...
Richard Kaufman
4 years ago
Mike figured out the problem with my toilet quickly & resolved it in a timely manner and. He explained to me what needed to be done. He was very personable as well.
Their customer service is excellent. They are knowledgeable and professional, and prices are fair. I trust them and will definitely be contacting them back. I highly recommend them.
Tony the technician was very efficient and very professional. He fixed the issue right away and we don’t have leaking issue any more! I would recommend Rotor Rooter to friends.
I never ever write reviews but I specifically am writing this right now to warn people NOT to use this company. I had an emergency & I was desperate so I used this company and ended up paying 3 times more than any plumber would have charged. Apparently they charge $305 per hour. I wasn’t even told that this was the case. Also the person that came lied and said he had to open up a wall & he never did. Please do not fall victim like I did and avoid this company!!!!!!
Maria Wierzbowski
8 months ago
Excellent service
Plumber Miguel took his time very professional explained everything that needed to be repaired
Mike and Jakai came out to my home and was able to remove Styrofoam and paper from my sewer. Apparently, the Styrofoam must have entered by sewer through my gutters where construction work has been happening next door. As a result, water in my backyard was not draining and I was unable to flush the toilets in my house. I am thankful that they were able to move the obstruction and now everything is back to normal.
Stephanie ODaniel
6 years ago
Technician was helpful and expeditious, however, payment was made and processed prior to processing date, which was not agreed upon. I am waiting for a return check for the overdraft amount charged to my account due to this retraction of this agreement. I cannot refer Roto Rooter until this has been handled.
Robert Frances
7 months ago
Very happy with the job and the man Ben that did it very professional
Peter Kosteas
7 years ago
On 9/11/15 I had a problem with my sewer at home, water was backing up from my toilet in the basement so I decided to call Roto-Rooter to help me out. The technician arrived within the time frame I had requested and I explained to him what was happening. He said that my sewer needed to be snaked (which I already knew) and that it would cost $475 plus some additional fees. I was completely shocked at this price.Just to put things in perspective I am a property manager and I use other sewer cleaning companies to service the buildings I manage, not one of those companies charges these astronomical prices that the Roto-Rooter service tech requested. I have buildings with 8 sewer mains and do not pay more than $150 each time they clean the sewer (inside & out). I could've easily called one of the companies that I use at work but figured why not give the work to a local company in my neighborhood. Well that was the biggest mistake I made.When I told the tech that I use other companies that do not charge that much his reply was then you should've called them. Well that was when I asked him to get out of my house immediately. After he left I ended up calling a company that I use at work and they were at my house in less than 2 hours and snaked the like (in & out) for $120.00.If I was a person who had no idea about property maintenance I would've agreed to the price I was told and been completely ripped off!!!! You would think that a company with a name and history like Roto-Rooter would be more trustworthy but that couldn't be the further from the truth.DO NOT USE THIS COMPANY!! They are extremely overpriced. Just call one of those $49.99 drain companies, they charge $50 to snake one way, so to do your main trap (in & out) it would be $100 + tax. To be quite honest I am shocked that they have such a high rating on Google, I'm sure it is for the simple fact that most people do not know what the correct pricing is for plumbing work and are just glad their plumbing problem was solved. I'm sure my sewer would have snaked properly but it would not have been worth the money he was asking, I got the same results from another company by paying a 1/4 of the price!!!
They were quick to respond within 2-3 hours of my phone call, we're able to resolve the problem as well. Even honored a coupon after forgetting to submit it to the technician. Will call again for their services.
I have nothing but good things to say about ROTO-ROOTER. They keep our plumbing running smooth and clear. The Pipe Shield works great and our technician Chris is very friendly and does a great job. ROTO-ROOTER is the reliable plumber, you can put your trust in them.
Rhonda Soberman
4 years ago
They were great! Called before coming, showed up on time, extremely pleasant workers (Akimi and Lee), did a great job efficiently! Thanks so much for your excellent customer service!
richard rudder
6 years ago
My problem was not fixed. Still, I give Chris very high marks. He did everything right. I have a drain that is clogged with cement. He put a camera down to see what the blockage was. He tried all the tools at his disposal to break it up. He was not successful, but it was definitely not for lack of trying. He worked hard for see arak hours and charged a very reasonable amount. I will call him back when we start the next step to remediate.
Skilled Tradez
7 years ago
Overall, I cant complain. Frank (0766) was able to fix the plumbing problem, and he arrived within a half hour of my phone call, on 4th of July no less. All other plumbers were nowhere to be found.But therein lies the irony of my review. At a cost of $419 before tax, for ten minutes work with a ram air pump,(total came to $456.19) I definitely only paid BECAUSE it was 4th of July weekend, and all other plumbers were scarce.
Rukmal Weerawarana
4 years ago
I'm currently a grad student and had a clogged toilet, Serder was dispathced by Roto-Rooter super quickly, and fixed the problem in less than 2 hours. He was extremely personable, and it was a 10/10 experience.
All they do is collecting the money. You will not need to wait long for they come in to your house. But they did not finished they job. They will charge you a lot. Just for trying to clean sewer pipe in my house they charged me $1400!!! I would not recommend to anyone to deal with them even in an emergency situation.
Great work, professional, fast, convenient.
cheryl mitchell-dixon
4 years ago
I appreciate getting same day service. I found the price for cleaning my kitchen drain expensive. I went online and read average price is $150 to 214. Root Rooter cost $485 for the service
RymbowSliceYT Renee UwU
2 years ago
I hired Roto Rooter services to clean up after my basement got flooded to prevent mold and mildew, they did an excellent job. I would definitely recommend them!
Jamil Cadogan
4 years ago
Mike (technician #2054) dealt with a main sewer line backup that a previous plumber was unable to clear. He did such a thorough and professional job. We're very pleased with the results.
Great customer service. The plumber came in and was very professional ,courteous and respectful. He explained the work with detail and did an excellent job.
Josiah Wolfson
3 years ago
called with an emergency - they said they would come within a two hour window - an hour later they said they would come 2 hours later than they originally said, meanwhile water was rapidly flooding my business. Its now 6 hours after I called and they still haven’t come or called to tell me anything. Nothing. Could’ve called someone else much earlier and saved a huge mess and headache.
the crew was knowledgable and was able to communicate wellthey seemed very experienced operating the equiptment and was able to explain the condition of my house and street pipe so i can understand what the cause of my drainage problems werenow my system is in good working order i know who to call the next time.
Powerflush toilet system replaced June 2020 after toilet leaking. Toilet leaking again a few days ago, service technician came out and determined leak from gasket that needs to be replaced. Charging me over $500 and claiming it has nothing to do with Powerflush system being replaced. Complaint escalated to a manager without adequate resolution from this company to assume responsibility. Gasket showed have been replaced in June with Powerflush system. This company does not act in good faith. Consumer beware.
Thanksgiving dinner. Turkey’s out of the oven, guests sitting down, stove filled with pot and pans, sink filled with all the prep dishes. You get the idea. Daughter calls out, “Hey, dad, the water’s not going down.”Next morning, after one quick call to Roto-Rooter, Glen showed up early and cleared the problem efficiently, neatly and thoroughly. Couldn’t be more pleased with Glen’s professionalism.Rare to find this level of service in the trades these days.Well done, Roto-Rooter!
Adam Figueroa
5 months ago
Very professional. Hard working and polite.
It was a pleasure working with Peter, who was very professional and knowiegeabie in hanging installing my toilet.
He is a wonderful asset to your company.
Beacon's Closet Manhattan
7 months ago
Alex was fast and efficient, really wonderful service. Thank you!!
Lorraine Priester
4 years ago
Mike (2054) was prompt, efficient, and very knowledgeable. He had the job done within 2 hours. I would highly recommend him.
Cynthia Roperti
3 years ago
Yes it was expensive but compared to the company we used before, it was worth it!!! The people on the phone are very nice and the plumber they sent ( Sean ) was excellently thorough and really nice. Would totally recommend!
Danny was so helpful - I highly recommend working with him. Roto Rooter charges a lot of money in my opinion, but Danny was very nice, helpful, and did a wonderful job.
David was such a pleasure in a terrible situation! He was fast, professional, extremely knowledgeable and super friendly. I would recommend him again! Thank you David!
The gentleman who came to my house, Mike, was very knowledgeable, courteous, and explained what he was doing step-by-step. I highly recommend Roto Rooter for anyone in need of plumbing services.
Nick Porochnia
7 years ago
I Called Roto-Rooter to clear what was a main drain clog in the kitchen. What it turned out to be was a plumbing nightmare. The pipes being over a hundred years old were breaking at the slightest touch.A section of the main drain pipe broke between 2 floors and Steve worked patiently and quickly to resolve the problem. He worked late into the night to make sure that we had water and drainage on all the floors.I was amazed at how Steve dealt with all the problems that cropped up.I wouldn't hesitate to call Roto-Rooter for all my plumbing problems.
James Handral
10 months ago
Ahmad tech 5384 was awesome really knowledgeable and snacked our drain quickly. Best experience !!!
cannot say enough about Roto-Rooter professional technician and what a pleasure it was to work with him as different problems presented themselves Roto-Rooter Technician offered alternatives and addressed them in a professional manner.
Thank you, Very Much to Roto-Rooter.
Jason Schwartz
2 years ago
Daniel was extremely polite, wore foot coverings and a mask. Quickly diagnosed problem, provided fair and transparent pricing and fixed our lagging toilet issue.
Repair and work performed was above expectations.
Richard was professional and timely. He carefully explained the problem and possible solutions. My only issue might be the cost was on the high side. Other than that the service was great.
Thomas Bifulco
4 years ago
Don’t waste your time with Roto router . There’re full of it . They have no emergency service . I called Saturday night at 9 pm to have a drain line cleared they said they can’t Co e until midnight I said ok . They call one hour later and said they can’t come until Sunday at 10 am . They called a third time to say they will be there at noon . I told them no thanks . Called a local came in 39 minutes for $300 emergency fee . All fixed . Don’t waste your time with Roto router . Over rated a bunch of garbage .
Technician did an excellent and thorough job. He was very personable and professional.
Leo tech # 1472 was great. Fixed my problem even got me covered with insurance for water damage. Ty Leo and Richie. Any plumbing work I’m sure calling Leo at RR
They also removed water damaged walls and flooring. Job was quick and professional and also adhered to Covid safety protocols. VERY SATISFIED. WOULD RECOMMEND!!!
Within 45 minutes of making the phone call, Skender (Tech#1466) was at my door. Water started pouring out fo my shower drain and toilets. Skender new immediately it was probably a clog in my drain trap located in garage. Sure enough , boom. Enough toilet paper and wipes to cover a house. Thanks to Roto Rooter and especially Skender my family was able to use water and toilets again all within one and fifteen minutes of a messy distaster.
Ethan Rosenduft
6 years ago
Great service, honest and straight forward. They even quarterbacked my entire insurance claim for clean out and sanitization of effected area. Yes it costs more money than bumbling around with it yourself but it's worth every penny.
Tiffany Campbell
3 years ago
Mike (2054)He was extremely efficient, professional and prompt. I had an emergency and he was able to resolve it so quickly.Thank you,A Satisfied Customer
Hate this company. I called for my commercial building with water problem, they promised to show from 2pm to 5p.m. I waited until 7pm, and called 5 times. They just were saying to wait and wait, last time that I called They told me well..we called you and you didn't pick up phone. when I called everytime, they were lying thAt they are coming here. What a horrible service? I am suspicious all reviews are made take. Never never use this company!
Levi Stolove
8 months ago
The guys who came were friendly and explained everything clearly. They were able to come over quickly!
william carfaro
4 years ago
Mike (#2054) was extremely thorough and made sure all the issues with my plumbing were professionally corrected. I highly recommend this technician and am well satisfied with the services rendered! Thank you!
Shaun Gonzales
4 years ago
Mike (2054) was great. Worked in a tight space, let us know what the issue was and what was being done to fix it. Will use RR again for future plumbing problems.
kaela flanagan
4 years ago
Glen was awesome, he got here within the window that was set. He called when he was on his way and fixed thr problem quickly. he evn gave me advice on how o prevent clogs in the future!
Mark Jacobson
2 years ago
Jakai was an excellent technician. He resolved the issue and was extremely knowledgeable on locating the main trap. Jakai was was extremely honest and helpful.
Tony from Roto-Rooter is the best! Came all the way over for what ended-up being a simple problem and was very easy-going and kind about it. Highly recommended.
Firstname Lastname
4 years ago
Excellent and prompt service every time! These folks go above and beyond to help fix your issues and the follow up is amazing. I wouldn't trust our pipes to anyone else.
Technician fixed and explained all work. I've been using same technician for many years with Roto-Rooter. He's excellent.
Fast scheduling and fast work clearing a downspout drain. Worker was friendly and professional and work comes with a 6 month warranty. Not the cheapest, but top quality work.
Roto-Rooter is very efficient and knowledgeable in what they do. Also very courteous and friendly. I highly recommend them to anyone. Definitely worth the money spent.
I needed them on a Sunday night to replace a cracked sink line. They came within a few hours of me calling. Checked the problem, fixed the problem, double checked that it was fixed. No complaints from me.
Jessica Bowers Kiyanja
6 years ago
Dan, the technician, was informative and engaging. He explained the works to be done and possible causes of the problem also providing preventive remedies for future. A little expensive so we hope the issue is permanently resolved.
Sean saved the day! This guy knows his job. Thank you!!!
Tech did a great job assessing and addressing the problem quickly. Overall service was quick with arrival and completion within 4 hours of calling.
Cleaned my clogged kitchen sink drain. Excellent service.
Alyssa Luciano
4 years ago
Lead technician Steve C, tech #4664 and Steve’s laborer Rich #3524 are fantastic workers, very polite, and very honest. I highly recommend them to anybody who needs service!
Roto-Rooter is a wonderfully efficient company that completes jobs professionally and diligently. They saved the day. 10/10 would recommend.
My expert plumber/technician knew all the ins and outs (Tony) considering had multiple issues and wouldn't stop until everything was a 1000% perfect going above and beyond. Worth it have someone certified. Biggest downfall is they don't give you up-front pricing and want to wait until someones in your house
Stacey Ann Lopez
7 years ago
Midnight on a school night, needed to call Roto Rooter, and there went my troubles, down the drain :)Tech was super pleasant and efficient which made the worst situation less taxing!Thanks a bunch, sweet dreams!
Christine Miller
2 years ago
Edison a fantastic job and was dependable. The quality was great and we are very happy with the results.
Kenneth Ellison
4 years ago
The technician was very knowledgeable and professional. He explained what the issue was and told me exactly what was required to remedy the problem. The problem was resolved and overall it was a positive experience.
A night time emergency: drainage backup in the basement. Called and within 40 minutes a Rotorooter plumber had arrived. Very thorough in fixing the problem, and very fine service.
I had my bathroom clogged and Skender technician# 1466 came and fixed the problem. He was professional, polite and showed outstanding customer service.
Raymond was professional and helped us understand the issue step by step. Highly recommend!
Kristin Strough
a year ago
Outstanding, professional service. Cannot recommend enough and will forever use for all my plumbing problems.
Happy Customer
2 years ago
Very happy to say the shower drain is working better than it ever has thanks to Danny at Roto Rooter. Would recommend 10/10.
Vivian Cary Jenkins
6 years ago
iTechnician, Ben #167 was very professional and easy to work with. He represents Roto Rooter extremely well. I hope Roto Rooter acknowledges Ben’s contribution to its company image and success.
NY Carpet Cleaning
5 years ago
Very clean work. Protected all floors, fixtures. Even walking in and out of residence, wore pull on foot protection. Work went quickly and was performed very professionally. Courteous plumber, great demeanor.
pamela cabreja
2 years ago
The two guys that came to fix my toilet they did an amazing job, I’m supper happy with the job that they did. I would definitely recommend them.
Thomas Cecere
4 years ago
Thank you Roto Rooter, this guy Rubin you sent me was great, he took his time to insure that all that needed to be cleared out was and he also made sure that all his work was completed and everything else was fine and in working order, very respectful and knew his work, very satisfied with you guys, a little pricey but I guess you get what you pay for, and it was well worth it because I felt satisfied , thanks a lot Roto Rooter, shmoter
martin hirsch
3 years ago
Great service. The plumber was skilled, friendly, &knowledgeable.
All good with Roto-Rooter. I will use them again.
Although I appreciate the prompt service and courteous employee, your prices are ridiculously high. Why is your cost $469+tax to unclog a tub drain? Utterly ridiculous!
gerard guerra
4 months ago
Came the same day and addressed the issue
Yesenia Sanchez
a year ago
Miguel was great!!!!! Very professional and polite. Don’t go with any other plumbers. They are the best!!!!
Responded promptly after calling. Took care of the problem. Explained what he was doing before he started. Would definitely recommend Walter.
anthony santoro
4 years ago
The plumber that came, Skender was outstanding. Friendly, professional and quick.
I was very pleased with the service.
Left everything clean and neat.
S. Freudenthal, LCSW-R
4 years ago
Gentleman that came to provide service was efficient and courteous.
He explained what we should do going forward to minimize risk of recurrence of blocked trap.
Sofia Wyszynski
5 years ago
Jose installed our new dishwasher, and a new toilet fill valve and flapper. He was friendly, efficient, and even fixed something wrong with my sink! Will def use again.
Jose Calderon
2 years ago
The person who did the job was very polite and professional. He clean up and give me advice on how to keep this clog drains from clogging.
Zdzislaw Szewczyk
a month ago
It was difficult but they did it
Responded quickly. Mike the technician explained everything before beginning work. Quick repair of our clogged main sewer line. Very satisfied.
Problem fixed but the service is quite expensive.
Marcus is a professional. He explained everything to me up front. He knew his job well
Miguel Rodriguez
3 years ago
The technician(Skender) was on time and extremely professional. He knew exactly what the issue was with my toilet and got it working properly again.
David Steinbrecher
3 years ago
Excellent service!
Plumber (Mike) WAs knowledgeable, efficient and personable.
Did an excellent job solving this leak quickly and thoroughly.
Jonathan Chasen
4 years ago
I received call ahead of time, as promised. Technician showed on time and explained problems and proceeded to repair both problems to completion. No complaints.
Our plumber Ruben went above and beyond. If you are in Williamsburg I suggest requesting him specifically! Fast and clean what else can you ask for? A+
Rashnell Oxley (Rblessed11)
4 years ago
Quicy was very knowledgeable, thorough and patient. Truly appreciate all of his assistance with getting my bathroom running back to normal.
yves marie danie
a year ago
EXCELLENT staff member! He was professional, knowledgeable, courteous, and all around nice guy.
Elizabeth Vidal
7 months ago
Although expensive, great and friendly service.
Platinum Music
5 months ago
Exceptional service and honest consultation.
The plumber came fairly quickly and unclogged the toilet, but the pricing was absurd and deceptive. clean and treat package for $344?! Oh and by the way ...this DOES NOT INCLUDE CLEANUP. Never using them again.
Michael D'Emic
6 years ago
Excellent service. Kept me informed of time of arrival. Got the job done quickly and efficiently. I am a completely satisfied customer.
The plumber was super personable, very professional and completed the job in a very timely matter. Would definitely use again!
Was quick response and fast working. The person on the job, John from the 260 WillowBrook RotoRooter new exactly the problem and made sure everything worked before finishing up his work.
Frank the Plumber (2901) was very very very courteous and knowledgeable. Did the work no complaints and fixed the problem, I will use again if necessary
Stephen Ellison
a year ago
Tom was very polite and professional and was very aware of cleaning up around the work area.
Juani was the best plumber I've ever had! I'm so very impressed and will definitely use their service again.
amril ventour
3 years ago
Technician Tony 2228 arrived on time and was quite professional. Tony fixed the problem and also gave me advice/ suggestion how to kill the water bugs.
Had a leaky faucet and wanted a new faucet installed. Technician 260 (John & Cory) were a great team and got the job done.
Kitchen sink was leaking from a loose pipe. Rotorooter sent a technician to my place in an hour and got it fixed on the spot!
Plumber Michael was efficient and professional. Got the job done quickly with no nonsense. Thank you Roto Rooter.
The technicians were professional and courteous. They informed us of the process and identified preventative measures to avoid reoccurrence.
Christopher Albee
7 months ago
Technician was on time and knowledgeable. Very professional.
ANDREW ANTONELLO
4 years ago
Anthony #184 did a great job snaking out both lines and clearing any possible debris blocking water in outside drain. Was very knowledgeable on what to do after explaining the problem
Shelli Kashriel
6 years ago
Will come at anytime, any day to fix your problem, but at a cost. Great service overall, managed too fix the problem very quickly, would definitely recommend.
David Ehihon was the man who came out on behalf of RR. He couldn’t have been more kind. The service was very expensive but professional and fast.
Joe Germanotta
2 years ago
It took a few visits to find the source of the clog but the manager promptly followed up.and solved the issue at no additional charge.. Thankyou Jimmie
The technician, Paul, was prompt and courteous. More importantly he was able to explain both the problem and gave us a solution.
Michael was polite and handled our issue quickly. He was also not bad to look at ?
Mikhail Kudryashov
4 years ago
Cant compare price too much but the man himself was very nice and helpful, the man who came out and helped us, Dexter #733 was very nice and helped us a ton!
William was very nice. He knew what he was doing and he fixed the problem quickly. He left the bathroom cleaner than he found it .
Samantha Thompson
2 years ago
Both Frank and Mike were very professional. They unclog the sewer line and showed me my cleaned pipes. Thank you.
Brandi Silcott
a year ago
Ben was excellent. On time and fast and efficient service. Thank you so much!
michael sherman
3 years ago
skender tech 1466 was excellent he was ontime fast and solved the problem. would use him and service again if problem
Jonathan Weinbaum
6 years ago
Quick service, all work done properly & professionally = no more clogged pipes in the kitchen. I am extremely happy with the service I received
I called and they came right out same day. Glen was very professional and promptly fixed my issue.
Hi, everyone RR is the best and on to.ful.. . fu the worker was wonderful it was easy to communicate with him. Thank you RR
The service technician, Ben, was terrific. He knew what he was doing and didn’t take long to finish. Super nice too!
This guys was very professional and was very helpful
The technician, Jakai, was very nice, thorough and professional. It was just more expensive than we thought.
Very professional and great work. The guy chris was fantastic and explained everything before and after he finished.
Varela Garcia
2 years ago
Great guys very understanding and friendly and made the whole catastrophe be way more bearable. Definitely recommend them.
Tiffany Lazok
2 years ago
Walter did a great job. Was very thorough. Personally would use him again.
Nadine Ruzzier
4 years ago
Skender (#1466) did a great job. He was very thorough and offered good advice.
Fast, professional and knowledgeable. Job was done quick and was back on track within an the hour.
First guy didn't solve the problem. Second guy is super professional and nice. Mike 2054. He solved the problem (clogged bathtub) fast and efficiently.
Pietro Barone
4 years ago
Great help. They guys were super nice and knowledgable. They fixed the problem in under an hour. Would highly recommend!
Skender did excellent work, if you need plumbing work done in Staten Island, you should request him!
Debra Straker
6 years ago
The plumber was on time very professional and assured me everything was going to be fine and it sure was am very happy with Roto Rooter
Keith Schneider
6 years ago
AS ALWAYS ROTO-ROOTER NEVER DISAPPOINTED ME. I CALLED FOR SERVICE AFTER A SEVERE CITYWIDE FLOODING CONDITION AND STILL ROTO-ROOTER WAS ABLE TO DISPATCH A TECHNICIAN PROPTLY IN AMPLE TIME.
The technician, Williams, was on time and knew exactly what to do. When he left my problem was gone. A five star service.
andrea balsamo
4 years ago
Technician Skender #1466 was a great help. He answered all my questions and was very pleasant.
Judith Mandiberg
4 months ago
Very organized and responsive l
Robert was great, knowledgeable and friendly and most importantly, fixed the problems
Incredible help I’m so lucky to have had the experience and would highly recommend for any and all plumbing needs
Ibon Muhammad
3 months ago
Very professional service.
Tanya Millar
5 months ago
The service was timely and excellent.
Holly Alavanja
2 years ago
Repair man was professional, curtious, nice and informative. A pleasure y to I do business with.
Joseph Williams
a year ago
Very good service as well as very mannered and experienced workers who know what they are doing..
christian martin
4 years ago
Super excellent technician.
Worked to explain what was what, helped me find ways to prevent problem from happening again.
A+++
Friendly and professional. Fixed my leaky faucet in no time.
Great service and arrived to our apartment very quickly - thank you so much Denhill for the great work!
The plumber was on time, polite and took care of the problem quickly.
They did amazing job very professional
Cheaper and better solution than many company's
Diane Casserly
2 years ago
We had problems with our toilet and the service repair man fixed it and also dealt with issues with our sewer drainage area too
I had an emergency and they came quickly the gentleman was professional and thorough.It was very expensive...
He was nice respectful gave us the solution quick and advice us on how to keep this from happening again great job
Dirty Bird to-go Tribeca
4 years ago
Professional and fast service! And they give you preventative measures to keep from having to call them again, which is a nice touch.
Roto showed up the same day I called, which is pretty amazing in NYC. It only looks about 45 minutes and they were done!
Way over priced 600 dollars to snake a wire highway robbery
Alexander Sobolev
3 years ago
Thank you Roto-Rooter and Ben#167 ! Technician #167 was amazing , efficient knowledgeable and punctual . Thank you so much !!!!!!
Called this service and within an hour they were at my house fixing the clogged pipe.
Thank you so much for your service!
Service was ok. Response was quick. Overpriced by 300%.
Elie Jean Jacques
4 months ago
I’m really satisfied
Broderick Ballantyne
2 years ago
Alex was very professional and quick with the work. Good attention to detail
the service was great ,he didn't not stop looking for the source of the problem then quickly solve it.
Elaine Cruz-Short
4 years ago
Very expensive, $332 to change a shower cartiage. Did not arrive during the time slot, they had given me.
Charrise Wilson
6 years ago
We are thankful that the tech came out and he walked me through everything and showed what was causing the problem.
Battery Place Market
4 years ago
the service was great.Chris diagnosed correctly and fixed the issue within an hour.
The technician was extremely nice and helpful. I had a great experience with Roto Rooter
AnnMarie Donato
4 years ago
Wonder service done by Skender Technician 1466. He was sufficient and fixed the problem Excellent service and made sure it was fixed 100percent
Susan Melendez
8 months ago
Very courteous and professional
Louis Hernandez
4 years ago
Great service and no rush job either. plumber Mike was great!! Thanks
Claudia Chaska
a year ago
Excellent, knowledgeable, courteous and timely service as always from RotoRooter!
Nicholas Gholam
3 years ago
Excellent service. The plumber that came was excellent and very nice professional guy!
XKittenGaming Xox
2 years ago
The technician was very professional and did an excellent job.
Susan Kachura
4 years ago
Came immediately after call, completed the job timely and service man was very pleasant and knowledgeable
Andrew Robinson
7 months ago
Quick response and very professional
l
thank you roger zlls & dan flynn in water restoration! and a BIG thank you to water restoration tech 733 DEXTER! the best!
Prompt professional reliable service for my sewer backed up problem. Be prepare to pay for it. $$$$$
Rowan Rosenthal
3 years ago
ben literally saved my morning, arrived super quickly, and was so friendly!!! thank you!
Quick and friendly service compliments of Skender! Technician #1466 Thanks again!
JustForDollz Hair
2 years ago
The service was professional and courteous from requesting the service to the plumbers coming out to fixing the issue
Tony, Tech #2228, was fantastic. Excellent, very quick and friendly service.
Arthur and Frank were professional and friendly.
I would recommend Roto Router
Barbara Bloemink
6 months ago
Great job
shirley gomez
7 years ago
Cory came immediately and took care of the problem we were able to sleep so well that night fearing no water floods .
thomas biazzo
3 years ago
Leo was great! Professional, knowledgeable & trustworthy, thanks.
Adrianne Smith
2 years ago
Alex was great. He was fast and dependable.
Our technician was super kind and helpful, answered all my questions.
Raymond was the best! 5 stars!
Rochelle Lorber
a year ago
Great job. Plumber was patient and frien
Junior seemed to know what he was doing. Thank you for sending him to me!
dudley waterman
2 years ago
Technician was very professional. Walked me through everything he had to do.
Irina Erkina
9 months ago
Great job!!! Professional and friendly!!
Mitchel Steven
a year ago
Bob did an excellent job repairing a leaky pipe
Dorthea Damaskos
6 years ago
Danny saved the day by working to have our office kitchen sink up and running. Truly fantastic!
Messiah Quiles
5 years ago
Joselito was fast and polite..he did a great job
I like the quickness of the service and it took about ten minutes to get the job done.
There was a leak in pipe from the kitchen sink on the 2nd floor into the kitchen on the 1st floor apartment which was causing water to accumulate on the floor in the kitchen on the 1st floor.
Glenn was super informative, helpful, and friendly. Quick service. Thank you!
Service was quick. I could not be happier. I am House ridden and could not do what needed to be done. Thanks
Great Service 100% Professional, Quick and effective
Timothy Hally
3 years ago
Our basement flooded and they came right away and it was still affordable!
Gennady Ladnik
4 years ago
They did a great job. Very friendly, efficient.
Amazing work done by our RotoRooter guy, Tony. Excellent work, sir.
Lois Daum-Xenakis
4 years ago
The tech was very polite, on time and explained everything. Thank you Richard.
Chris Simmons
2 years ago
They were very professional, very neat, very quick and very acamadating.
Excellent. Responsive and thoroughly professional.
Great experience, tech # 733 went above and beyond. Thank you
Maria Sorrentino
7 years ago
John replaced our old toilet with a new one and did a great job
Stephanie DiMarco
3 years ago
Fair prices, quick and efficient service, would recommend in NYC
Very nice very neat quick and efficient.
very profesional, fixed clogged sink and tub in less then an hour
Glen was great! Fast, professional and right on time!
Diana Delgado New Icon
a year ago
Rob was very kind and helpful
Moishe Chanin
4 years ago
super professional and knowledgeable, didn't give the last star because they are so expensive
Kathleen Daly
4 years ago
Mike (2054) was very helpful in solving my problem quickly!
Your worker was very courteous, however, we find your prices too expensive.
Colette Cardoza-Hartley
4 years ago
The techniciam who came did beyond what was needed. Great service.
The most horrific service ever. Cancelled appointment four times. Rude over the phone.
Sean was very knowledgeable and solved our clogging pipe issue.
Dmitry Elinzon
3 years ago
Great job, nice conversation - it's a pleasure to deal with professionals.
Joseph Klinsky
3 years ago
Pleasant service man. Took care of two problems very quickly.
Great work! Very persistent! Amazing staff!
Professional and got the job done.
On Thanksgiving Day, major leak in my apt they were here within minutes and helped solve the problem
Daniel Bukszpan
4 years ago
He came. He unclogged our toilet. He left. It was glorious.
Michael Wedeck
7 years ago
The technician was professional. Although it took several hours, the problem was resolved.
Fast response. Friendly service !
John Rivera (Jobrny)
10 months ago
Very professional and friendly plumber.
Good job done, but way too expensive for simple sewage clearance.
Maria Montanino
4 years ago
Came on time and was very satisfied with the work he did
Rebecca Cummings
4 years ago
First technician was unprepared but 2nd gentleman got the job done.
Stratos Of Yugioh
4 years ago
585 dollars to simply clear a bathtub drain... what a ripoff.
Eugene Birman
3 years ago
Great job fast service skender recognition #1466
Job well done with competence and hood spirit
Clogged toilet. 5 mins with Peter. Unclogged toilet.
Price was high at 760. Plus for a drain in bathroom And basement
Prompt, informative, quick, and professional service!
Thank you so very much!
Priscilla Tala-Tala
3 years ago
Good work done by Skender Technician #1466
Awesome service. Thanks again.
Guillermo Lozada
a year ago
The man were fast and efficient.
Andrew Meyers
4 years ago
Festus was prompt and professional. Truly amazing.
Skender technician 1466 was great on time and professional
Punctual, competent, efficient and fair-priced. I don't know what more is needed.
Honor Lassalle
3 years ago
The guy came and solved the problem quickly, politely and well.
Galina Itskovich
3 years ago
It was quick, efficient and easy! Thanks
Arrived on time & cleared the clog quickly & efficiently
James Petrillo Jr.
4 years ago
Came in and fixed the problem in no time. Highly recommended
Gregory Blackman
a year ago
The Plumber was vey efficient.
My technician did a thorough job
Great services, very easy to contact.
Walter & Tommy did an exceptional job.
Very professional and nice.
Jackson Popkin
6 years ago
Amazing service - thanks, Danny B!
Excellent service by tech Frank # 2901.
Roto-Rooter provides reliable service
The service was excellent but pricey.
Great service. Extremely expensive.
Gene Henderson
3 years ago
Skender tech 1466 was great
Michael McCoy
2 years ago
Got the drained cleared when others couldn’t!
Prompt, helpful, good service
Chiara Aletti
6 years ago
Professional and clean. Great service.
Efficient, professional, courteous. Satisfaction guaranteed.
Sylvia Daniel
2 years ago
Great service and professional worker
Alan Primason
3 years ago
Expensive, but timely and efficient.
Jon Christensen
a year ago
Professional courteous service
Tariq Hussain
8 months ago
...Good service
Tiffany Bianchi
4 years ago
Cleared our clog in a matter of minutes.
Christopher York
4 years ago
THEY WERE VERY PROFESSIONAL & KNOWLEDGEABLE.
Jeffery Larsen
4 years ago
Top service, quick, on time, professional
Michael McCarthy
9 months ago
Thank you Ahmed
Good work, Too expensive!
Stephanie Holder
6 years ago
Tje service was great.
Linda Rand - Mills
6 years ago
Service was fast and immediate.
Joseph Petrino
4 years ago
Problem solved. Fast service.
cornelia woods
2 years ago
Great, fast service
Emmanuel Toussaint Jr
2 years ago
Quick response, and service.
Very exceptional service.
patrick watson
a year ago
Technician was great!!!!
Jonathan Epstein
6 years ago
Fast and experienced workers!
Bridget Codrington
a year ago
Well done.
Mary Jane Sampel
3 years ago
fast polite and smart
Dimitri Stathakis
4 years ago
Very prompt service
Apostle Roberto Robinson Sr. Ph.D
4 years ago
Exceptional !!
Thank you.
Christine Facella
6 years ago
Great job, fast.
RICHARD GROSS
4 years ago
Mike was great!
Traceyann Baxter
3 years ago
Thank you Jayson!!
Lovely technician, solved the problem!
Naftali Rotenstreich
2 years ago
Excellent service !
William Brosnan
5 years ago
In and out in 10 minutes!
Benjamin Silbert
4 years ago
Well done!
Roger was amazing, he came, did a quick evaluation & was able to complete all necessary work. Would definitely use this company again & would request Roger!
Andres was professional, knowledgeable and resolved the issue within an hour. Will definitely use this service again!
I was Iffy about calling for the first time ever, but Hakim came over, took a look, explained in detail what was the issue and told me what he was going to do... Was professional, took time to explain the process and any questions and finished off w follow up cleaning solutions to maintain the drain optimal ... Now that's service...! Bit Pricey but they get the job done. ? Great job!
Joann Thompson
4 weeks ago
Plumber was professional, precise and explained all details. Very corteous and friendly
Imran Khalifa
6 hours ago
Hello World
Courtney Heiser
2 weeks ago
Went out of his way to help me fix my sink that came unglued
Nicole Reichenbach
a week ago
Roger did a great job resolving our drain issue. He was very professional, and I appreciate the wonderful job he did.
Denise Lambert
a week ago
The RR representative, Andre’s, was knowledgeable, professional and courteous. He made the necessary repair in a prompt fashion
Eutiquio Aniceto
a year ago
Dario Sirabella
7 months ago
robert gregorio
2 years ago
Osman David Mat
8 months ago
Martin Chapman
2 weeks ago
Dennis Rodrigo
7 months ago
Wayne Robinson
3 years ago
Jimmy Carpitella
a year ago
Olga Astudillo
4 years ago
Alicja Goracy
8 months ago
Martin Hewitt
3 years ago
Cecelia Femenella
4 years ago
Joseph Marinaro
2 years ago
Brian Johnson
2 years ago
Michael Jobs
11 months ago
Steve Auguste
5 months ago
priya malhotra
6 months ago
Merquiades Guevara
8 months ago
Tyreek Spencer
a year ago
Cheryl Wright
10 months ago
Charles Duca
8 months ago
Serhii Kankov
3 years ago
Zulfikar Yakatally
2 years ago
Oleg Zeylikovich
2 years ago
Joseph Coppa
8 months ago
Victor Calderone
a year ago
Joel Rothenberg
2 years ago
Debra Holmes
6 months ago
Debbie Graham
3 years ago
Karen Peterlin
6 months ago
Richard Clarke
10 months ago
Samantha Chadwick
4 months ago
Natural Roxxy
8 months ago
On Time Carpet
3 years ago
Richard Henry
4 years ago
Dominic De Martini
2 years ago
Matthew Napolitano
3 months ago
Sith Librarian
3 years ago
David Franzoi
4 years ago
Brian McCaffrey
3 years ago
Joseph Hamill
11 months ago
Emilie Johnsen
3 years ago
Alexander Elias
2 years ago
Christopher R
3 years ago
ernest lee morell sr
2 years ago
Marcus Milione
a year ago
Cesar Alarcon
4 years ago
Stephen Burke
6 years ago
Mathew Ouseph
2 years ago
Dirk Strider
8 months ago
Jeremie Gueracague
2 years ago
Jamie Anderson
5 months ago
Panos Galanopoulos
3 years ago
efrem peters
8 months ago
Stevan Arbona
2 years ago
Vanessa Evans
3 years ago
Bradley Everett
2 years ago
John Charney
4 months ago
Maria Purpura
8 months ago
Michael Lennon
2 years ago
Clifford Kennedy
2 years ago
Gregory Schimizzi
4 years ago
Louis Bocchino
2 years ago
Obreanna McReynolds
6 years ago
Ramona Faoye
9 months ago
Mia Livingston-Edwards
6 years ago
Toyba Pevzner
4 years ago
mykhailo pikushchyi
8 months ago
FemmLife “Femmlife”
4 years ago
Giorgi Machaladze
8 months ago
Theodora Batalias
a year ago
Donna Delmas
4 months ago
ronnie peterson
4 years ago
Simone Yatrakis
a year ago
joseph rabinaud
8 months ago
Isabel quinones
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