Neo Plumbing & Heating Corp

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Really great plumbing company! I had an emergency leak that was flooding my apartment at 5:30 in the morning. Neo Plumbing was the only plumbing company that took my call. We had a video call and they helped me troubleshoot the issue and sent a plumber over later that morning. I highly recommend!

I was looking for a high end renovations plumbing contractor for my apartment in upper east side in Manhattan. My super gave me thier contact since they had worked in the floor below my apartment. Neo plumbing Nyc performed bathrooms and kitchen fixture renovations as per the architect design on my apartment. I am very happy the way it turned out, looks straight out of a magazine.Liked their prompt and honest approach.

I needed to replace the boiler in my building and I called Neo plumbing for an estimate. The plumber arrived and gave an estimate and scheduled for the job. Very happy with them and they provided a good plumbing service

I am a building manager and recommend Neo Plumbing to all the residents in the building. They do a quality job and are very professional. They are on time and always communicate in advance for any water shutoffs. Haven't heard any complaints about the quality of work from any owners so far.

My building super referred me to Neo Plumbing when I had a leak under the kitchen sink. The plumber did a good job fixing the leak

I've been struggling with my bathroom sink leaking for the past month and my apartment did a horrible job fixing it, which just made the leak worse. I called up today and requested service, and thankfully Neha was able to find the time slot that works with my crazy schedule. The plumber came today - found out what was causing the leak, fixed it, cleaned up and double-checked to make sure all was good. The entire process took less than an hour. Really recommend!

My building manager referred me to Neo Plumbing when I had a leak in my bathroom, I called them and they were able to schedule the plumber the same day. The plumber, Nick was very experienced and knowledgeable and was able to find and fix the leak within an hour. Great job, will definitely use them again for any of my plumbing needs.

I had a clogged drain in my restaurant and needed immediate service. I called Neo Plumbing and they scheduled the plumber to come in 1 hour. The plumber, Nick arrived on time with a big machine and cleared up the clogged drain in 30 min. Highly recommend using them for any of your plumbing problems.

My water heater was not providing sufficient hot water and I contacted Neo Plumbing to fix my issue. The plumber, Nick came on time and diagnosed the problem, and gave me an estimate. The price was fair and they completed my water heater repair. I am very happy with the service.

My shower was not getting hot water and Neo Plumbing helped repair the shower and install new temperature-controlled handle. They came and fixed it the same day since it was an emergency for me. The plumber was very professional and polite.

There was something terribly wrong with my boiler in the building i own, after having 3 other age old boiler companies that charged me a ton and unable to resolve the problem, I used Neo Plumbing and this company resolved the boiler problem, I totally liked thier approach to solving the problem and technical expertise.Simply very knowledgeable.

They were very responsive from the start and communicative throughout the process. I had several issues I needed to fix for a subletter from long distance, and they kept me informed throughout, and got everything taken care of the next day.

My toilet was leaking constantly and wasting a lot of water. The plumber arrived and repaired the toilet. Very happy with the quick and efficient service. Will use them again for any of my plumbing problems.

Neha is an extremely professional and also super positive person. The service was excellent and the prices are nowhere else to be seen in the surroundings!

My old water heater was leaking and needed replacement. I called Neo Plumbing and they scheduled to come and replace it the next day. They recommended a good water heater,
picked it up from the supplier and brought it to my home without any extra charge. They replaced the water heater and took care of disposing of the old one.
Very happy with the service

Very professional start to end. The scheduling process was seamless, job was well done, and their pricing was fair. Would recommend.

Great plumber!!! Helpful

Professional, helpful, on point and on time, level above the completions.

They saved my night