Watson's Plumbing & Heating Corporation

Watson has been my go-to plumbers for pipes, leaks, and inspections. More recently they came to my rescue when our (new!) hot water heater stopped working and the pilot light would not relight. Based on that, I will probably use them for more heating services too and get one stop shopping.

Everyone has been great.

Beware of Watson's Senior Plumber Richard Robinson. On 1/2022 he failed to conduct an thorough assessment on my shower. He diagnosed a ceiling leak with 100% certainty without even opening the ceiling. He blatantly lied on the plumber report. I complained to Watson's & was ignored. At all costs avoid Watson's plumbing & especially dishonest plumber Richard Robinson.

They refuse to give you any idea over the phone of their repair costs or ballpark estimates for standard repairs even in buildings that they are contracted with. So you have to schedule an appointment to know what their hourly rates are. That means that for someone with a full time job you’ll probably need to schedule twice with them even for a simple repair. If you’re retired or work from home I guess that’s fine. But in the modern world, that greedy policy no longer makes any sense.

My kitchen faucet is leaking so we scheduled an appointment with Watson. The next available appointment they had that fit with our availability was a week away from 8-11am. So fast-forward to 8/17, the day of the appointment...we received a call in the morning to confirm that the plumber would arrive between 8-11am; which was great! That was a good sign for us that this company had their business in order.

Come 11am, the plumber still hasn't arrived, no call and no updates, just didn't show. So we waited on hold with Watson, and was told that the plumber got caught up with another job and that is why he is late, but should be at my apartment before noon. -- Now this is a common excuse given by many repair companies, I know this because I used to work at a repair company call desk, and that is the excuse that we were told to use consistently. Even if I don't go off of that, it is still a little odd to us that our estimate was from 8-11am, yet there was a job scheduled before ours???

So, 12:18pm came, and still no plumber.

At this point we needed to get on with our day and they were way past their estimate. So we rescheduled the appointment to today with the same estimate between 8-11am. Everyone should have a second chance right?

So, here I am, the day of the rescheduled appointment. This morning there was no confirmation call so we called in to verify that someone was coming. We received confirmation after calling in and so the waiting started again.

Around 9am we were told that the technician was running into traffic in the 70s and should arrive within 30mins. Then around 9:35am we received another update that the technician was still on the way and should arrive in 30mins......ok. Then at 9:45am I was asked for photos of my faucet and told that the technician should arrive shortly. At 10:45am, still no technician and no call. At this point we call in and get told that the technician probably won't make it till after 11am, possibly after 11:30am.

So, appointment cancelled. That was their second chance. If you actually want a job done, then you may want to stay clear of a company who doesn't show up..........twice.

TERRABLE CUSTOMER SERVICE! Don't waste your time!!!!!! Was told that the plumber would arrive between 10-1(kind of like cable), at 1:40 I get a call from dispatch saying the plumber was 30 mins away. 2:40 still nobody. So I called again, dispatch said driver was 15 mins away. 3:15 still no show! 3:25 driver calls and says he's 15 mins away.......30 mins later I called dispatch once again, they told me driver was 20 mins away......almost 4pm now, needless to say I canceled! Will 100% be giving my business to someone else!

I can not say enough good things about this company!! This is really a first class plumbing company. There's Erica who handles the calls. She is calm and collected and extremely nice with the most soothing voice ever.She is very attenrive to customers needs. Above all, let me mention STEVE who is a plumbing genius with years of valuable experience.He definitely knows his plumbing and his skill is TOP NOTCH!! If you don't use this highly rated plumbing and heating company then you are doing youself a disservice. Watson Plumbing and Heating is the best!! Use them and you won't regret it.

Great! They arrived within an hour after I called Christmas eve, worked two hours with my septic backed up into the basement and a foot of brown water in my front yard all because of WIPES!
Rates were very reasonable.

Kinda difficult to deal with.. naturally they want to push you to pay cash.. big mistake.. since the owner passed away theyve become extremely money hungry and clueless on how to conduct business... in a very very extreme emergency I guess but that's when they are the most petty.. smh.. owner great man.. rip.. the family 3 thumbs down.

I MADE A CALL TO WATSON'S PLUMBING AND HEATING FOR SOMEONE TO COME OUT TO CHECK MY TOILET. I HAD GUEST OVER AND SOMEONE STUCK SOMETHING DOWN THE TOILET. I WAS FURIOUS, WATER WAS EVERYWHERE. I CALLED WATSONS AND THEY PROMISE THEY WILL BE THERE IN THE NEXT 30 MINS. TO MY SUPRISE PLUMBERS WERE THERE IN A TIMELY MANNER, AND THEY FIXED THE ISSUE AND MY TOILET WAS NEVER A PROBLEM AGAIN. REASONABLE PRICE THANKS AGAIN WATSON CREW! I WILL DEFINTELY RECCOMEND

The best plumbing company in town. Reliable and they get the Job Done. Thank you for always saving us at Honey!

Expensive and try to charge me twice call, to find out why we will call back still waiting for an apology. Facet that was installed doesn't go with my sink

Excellent service at 1 am in the morning. Very professional and great job. Thank you Anthony

Good people they left they card in my store a call them the send some one pick it up ....!!!?

Always improving, always ready to serve, a precious gem in Harlem .

They was suppose to be at my residence between 10-130 no one showed we called got a new time 4 to 530 still no one showed

They know their work. Once they got started they handle the their business

Very enterprising gentleman, Mr. Watson. Wish him all the best..

Wasted two days waiting for them. Never showed up.

This Company does great work and are very reliable

Incompetent and ignorant. Fixed one thing but completely ruined another and failed to attend to it.

Sometimes It takes forever for them to show up..

Excellent service. Great rates

Once there is a pipe involve Watson's can fix it

Attentive staff very professional

Great service

Exelent

(Translated by Google) Very good service and attention

(Original)
Muy buen servicio y atención