Best Heating Systems in New York NY

Good job! Thanks guys!

Got same-day service from them. Their rates are moderate and availability was good. I'll be using this company for all plumbing jobs going forward.

I had a problem with my water heater.
Harry came and repaired it very promptly.
Thank you for your great service.

We called them to fix a toilet leak. They sent A tech over and he was phenomenal! He made us so comfortable and we pointed out several other issues that we had. He walked us through everything, gave us accurate quotes, and then proceeded to fix everything in a timely manner.

I had a great experience with Boris Mechanical. I arrived at work on Sunday morning (February, 2015) to find an inch of water covering our floor. I called and a live person answered the phone. They were able to send a technician over in about an hour (pretty good for a Sunday!). The technician was very nice and efficient. The water had already covered a large area of our basement and was seeping out from underneath walls in multiple places. He diagnosed our problem very quickly (a busted and leaking water heater), but still completed a thorough inspection of the building to confirm. He was extremely patient with me, even when I was not exactly sure where the shut off for the main water line was. (He found it!) The technician removed the water, picked up and installed the new water heater and tested it to make sure it was working all within the same day. The building I work in is a Landmark building, so we were extremely grateful for Boris Mechanical's professionalism and efficiency. If the problem had not been resolved so quickly, we could have had a lot of structural issues and water damage. I definitely recommend this company.

Ok!

I appreciate that in addition to doing the LL-152 inspection, HBNY also took care of the filing of the paperwork with the DOB. It made the process as painless as possible for us.

The best plumber in New York City. Excellent effort. The organization's plumbers took their time to perform the operation appropriately. That's all I asked for as well. They arrived on time and cleaned up after themselves. They are without a doubt the plumbers I would hire again, and I will suggest them to anyone else in need of a dependable plumber. And a job well done is rewarded with five stars! Thank you very much.

Don't Even Bother with an Afternoon Appointment, Not Loyal to Old Customers
I have been a customer of Fred Smith Plumbing & Heating for many years. Unfortunately the business has not grown in a healthy manner. I just spent two days waiting for a plumber that has not yet arrived. I had made the appointment a week in advance.. When I called to question where the plumber was the first time, the person I spoke to was very derisive, implying that it was my fault for having made the appointment in the afternoon in the first place. He indicated that that was a sure sign that they would never show up. I had heard that they occasionally pick a customer to slam or ignore and make fun of. He seemed to want to bait me so that I would cancel. I should have followed my instincts and called another plumber right then, but I thought since I was a long-term customer they would come. When they called to cancel for that day and said they would come the next day I asked if they could guarantee it would be first thing in the morning. They said no, they would not guarantee anything. I should have realized then they really were never going to come.. I waited all day the next day, too. Several times, I was given false hope that there would be a plumber coming soon. I actually, at one point, begged! Late the second afternoon, they called to say that they still would not make it. I told them that they had had enough fun, and said goodbye. Loyalty only goes so far. After I told them I would never be calling again, they called and, for the first time since I had made the original appointment over a week earlier, offered me an actual time slot - for the next morning - a major religious holiday - so they knew they would not be busy. That's how they treat their old customers. At their own convenience, not the customers' -how rude can you be?
PS, the next plumber I hired came exactly on time and with no drama or nastiness.

Beware of Watson's Senior Plumber Richard Robinson. On 1/2022 he failed to conduct an thorough assessment on my shower. He diagnosed a ceiling leak with 100% certainty without even opening the ceiling. He blatantly lied on the plumber report. I complained to Watson's & was ignored. At all costs avoid Watson's plumbing & especially dishonest plumber Richard Robinson.

Top notch. Jason and James actually showed up a little early for the appointment, which was fine. I explained to them the problems, and they got right to work. They had a friendly banter with each other like true partners. They answered all my questions, never condescending to me or acting like it was a hassle, instead understanding that I was just trying to educate myself and learn, so that in the future I can take care of an issue myself or prevent future ones. I absolutely recommend this company, especially after another local one (initials AH) didn't even return my call.

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Great service!! I had an emergency with my water heater and boiler and they were very supportive and fixed the issue right away. Thank you guys.

Very unprofessional was yelling and screaming like a maniac doesn’t know anything about plumbing

A very modern but beautiful church. They are very helpful to the community and have a great charitable program for the poor and needy. The services are very nice with a freindly clergy staff.

Funny how passing by and needed a plumber so badly saw your van with the number and called and I must say job well done Mr Raymond I would recommend you any time very professional and mannerable thank much once more

Came during the snow storm. Fixed the problem without replacing water heater saving a bunch of money.

They did a great job even tho they were working in a freezing cold flooded basement.

Just terrible technician, over priced, unprofessional