Best Bathroom Remodeling in New York NY

Mike (technician #2054) dealt with a main sewer line backup that a previous plumber was unable to clear. He did such a thorough and professional job. We're very pleased with the results.

My bathtub drain was clogged. The plumber was very professional and nice. Afterwards, the bathtub drain was working. The price was good ?

Professional staff, exceptional service.
Highly recommended

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Funny how passing by and needed a plumber so badly saw your van with the number and called and I must say job well done Mr Raymond I would recommend you any time very professional and mannerable thank much once more

Great service ?

Excellent service at 1 am in the morning. Very professional and great job. Thank you Anthony

I highly recommend these plumbers. They are very knowledgable and professional. Will be my go to plumbers from now on.

We spent $30k on plumbing for our house renovation and have had nothing but problems; every time he’s come to fix something he’s been annoyed. He told me to “lose his number.”

Plumber from hell. Work not done right and egregiously overcharged. Strung me along all day too and wasted a lot of my time. Had to hire someone else to subsequently fix the venting of the hot water heaters and meanwhile the gas remained shut off by National Grid an extra day.