Best Light Commercial Cooling And Heating in Mesa AZ

My experience Parker & Sons was exceptional. My technician Jesse was professional, kind, informative and amazing. He had the gas line installation completed in a timely fashion. Best experience I have had with a service person in a long time!

I am torn on the star rating. I was very pleased with Arizona Duke's in the past and I have even recommended them to my real estate clients. However, I am recently extremely disappointed at the lack of responsiveness and communication. We had our AC serviced at the end of April to avoid any down time this summer. Our AC went out June 6. Arizona Duke's was unable to come out for a couple days due to high volume (very understandable, not upset). We got another AC person to come same day and within minutes noticed the problem was outside and the foam protecting the line from unit to home was saturated. Upon cutting it back it was full of refrigerant. The technician then found a micro leak in the line and we were educated that this has been going on for quite sometime. This in turn, caused our compressor to fail. Now, I am out the money for a new compressor and we were low 10 lbs of refrigerant. Thats a significant amount to not be noticed upon the service we had received, especially since it was a micro leak. I am very disappointed that I had emailed to resolve this and never received a response and also called the office to discuss and was told I would get a call back from a manager and never did.

The sump pump in the basement stopped working. Contacted Mason Pro Services through their website. They got right back to me and said they could have someone out that afternoon. The technician arrived when he said he would. He took it apart and we discussed my options. We decided to replace it, so Mack went and bought a new pump and had it working the same day.

I hired Air & Water factor to replace both of my air conditioners at my property in Gilbert, AZ and I was extremely pleased with the service. Initially I had several contractors to provide me with a quote, but these guys seemed to be the most knowledgable and courteous. They were highly recommended by a friend of mine who had service done by them before. Their estimator and the technicians were very polite and patiently answered all of my questions regarding the new air conditioners in a professional manner. The technicians cleaned up very well after themselves once the installation was done. The office crew were very polite and courteous as well. My overall experience with this company was extremely positive and I would certainly hire them again for any air conditioner or plumbing related service.