Best in Mesa AZ

From the 1st call from Erica..ooo my what a pleasure to talk with. If ya have a bad day she perks ya up with just the type of voice that puts a smile on your face. Appt made within days. Casey came out to fix repair. Explained what had happened and how he was going to fix. I hope I never need him again, he will be in my list of great people and professionalism.

The sump pump in the basement stopped working. Contacted Mason Pro Services through their website. They got right back to me and said they could have someone out that afternoon. The technician arrived when he said he would. He took it apart and we discussed my options. We decided to replace it, so Mack went and bought a new pump and had it working the same day.

Professional! Reasonable and Knowledgeable! Large plumbing company wanted to charge $5075 for a hot water line re-route due to slab leak !! They charged $825! Very happy!

Jr was great to work with; along with his assistant, Jace. The pipes burst and were able to reroute the lines. Junior made us feel at ease and we trusted him. Quick and a job well done!

Absolutely great service!!

Leo was very professional, courteous, and did a great job.

We have been using Air & Water Factor for about 7 years and always happy...great service, Katie is always helpful and sweet...Steven was out today for our yearly tune up...great service very knowledgeable and a very polite young man....thank you for the great service Air Factor

Absolutely the best! Came at a moment's notice and spent the next day fixing my tub. Very professional and I have him on speed dial for next time. Thank you for restoring my hot water!!

Great company!! We will definitely do business with them again!!

Best plumbing and home remodeling company ever! Shane is very honest never tried to upsell me and always answers his phone for whatever question I have. I referred him to my friend bathroom problem he saved her over 75% of a previous quote. Very honest company and good quality workers

They do good work

I really wanted to give a good glowing review of this company. However, they did not complete the job. The awning over our carport and the new roof over our shed are leaking. We had referred them to a neighbor because they had been so responsive following the July monsoon and wind storm. They left a pile of debris behind at our neighbors. Yes, I know that the storm damaged a lot of homes and they were pressed to get materials. However, they did not even return phone calls. This was a very stressful year.

Apparently they are out of business. Long story short, I gave them a $4500 deposit July 25, 2022.. Five months later, they are out of business….with a realtor lockbox on the door and a “traffic boot” on their trailer in the parking lot. No answer to daily phone calls for weeks. Broken promises, one obfuscation after another. This is the only time in my life I have ever said this about a business—they are CROOKS.

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