Best Gas Piping in Memphis TN

We have used Smith’s for several years. Will is great. He has been to our home before and knew exactly how to solve our problem. He and his team are professional, courteous and responsive. We recommend Smith’s to all our friends. They have great commercials too!

Great company

They were very quick to get to my residence and the technician was so awesome! He diagnosed the problem quickly and explained everything

They have been very helpful throughout the entire process.

Very professional from my initial phone call to their office all the way through their service call. They are friendly, showed up on time, and do quality work at a reasonable price. We will absolutely be using them again. I highly recommend them for all of your plumbing needs.

I used this company to install a new water heater today on the morning of Friday 7/16/2021. I was given a standby time of anywhere between 9am and 1pm when the appointment was set up on the Tuesday prior. However, they arrived at around 7:40am instead of between 9am and 1pm. I obviously was not ready for them at this time, but by 8:05am I had let them in to do the job anyway. There were several of them there and I showed them to the attic area to access the water heater. I was in the room adjacent to them the entire time they were working on it although I did not have a full view of all of them, just a partial view which I now absolutely regret. I have not found any issues with the water heater installation as of yet but I discovered shortly after them leaving and finishing the job that they had messed with my thermostat that was right next to the attic access and had switched it over to heat in the middle of summer which I did not appreciate at all. Later on, when doing laundry, I discovered that they had once again invaded on personal property and had taken the lint catcher out of my dryer and shoved it behind and underneath my dryer. My laundry room is also adjacent to the area they were working in and nobody else has been in my house to use my dryer other than myself. Had this gone unnoticed, is could have absolutely increased the likelihood for a fire in my home. Additionally, one of the men on site saw it fit to remove his shirt and walk around shirtless in my home while performing the job. I overheard that one of the men was named “Luis” and this was not the one who decided to remove his shirt, but I did not catch any of their other names while they were here. I am absolutely disgusted at this behavior and it was extremely unprofessional and never in my life have I seen a business go out of their way to sabotage someone’s personal property while in their home. They may have been frustrated that they had to wait outside for some time but that was absolutely due to a lack of communication on their part and not my fault at all and it gives them no right to do what they did. I would absolutely never recommend using this company for anything at all. They are completely unsafe and giving them access to your home is inviting a host of more problems they can purposely cause so that they can possibly make more money off of you. I’m still wondering if they did something else to any of my property that I haven’t noticed yet.