Best Fixture Replacement in Lubbock TX

Great service fast install great guys

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled.

I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response.

Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

Prompt, helpful, efficient. Thank you!

Luis Leos was the tech that came out. Service was outstanding! Service was on time as scheduled. Tech was was very knowledgeable also.
Over all great experience! Would definitely recommend Armstrong for Heating and Plumbing.

Very helpful and quick service.

Had no heat, very responsive. Diagnostic testing reveiled inducer motor needed to be replaced. My system was a very HGH end system, and it was more economically feasible to replace the heater. Upon further checking, techs noticed they smelled gas at the exterior of the house. Upon further checking realized the riser was leaking, and upon digging down to the pipe that goes out to the meter was not up to code. They had dug from the house out to the meter all by hand. These techs were very hard workers and always professional. They will definitely be my go to guys.

Quick, courteous, and proficient service. I would highly recommend these plumbers since they performed the task with attention and efficiency.

Showed up fast, found the leak, and got me a great price on the repair. The repair was perfect like it never happened. Best guy to call in a plumbing emergency thanks Brian Y.

The response time was prompt, the service was friendly, clean, and very knowledgeable. I will definitely use F3 for any plumbing needs!

We are incredibly happy with everything they have done and will certainly give them another call if we have any further problems.

Great experience! Mr. Bustamante was very professional, prompt, and explained everything he was doing. His communication was clear and concise. I highly recommend him!

The folks at Ricky Eade Plumbing are fantastic. The plumbing work is top-notch, and the prices are fair. They carefully evaluate the problem and then use quality parts and workmanship to correct the issue. They will explain the work to you and always do the work needed promptly and stay in regular communication throughout the process. We highly recommend Ricky Eade Plumbing- they don't come better than this!

He answered on his lunch and was ready to help me out. He arrived early and fixed our issue in less than 15 minutes!! Will only be calling him in the future!!

Air conditioning went out. Don answered my call and came and fixed the problem very quickly. Bad fan motor was replaced (he had one on his truck!) quickly and we had cool air in no time. He was very professional and extremely knowledgeable. I would use them any time for heating and air and plumbing. They replaced my water heater 2 years ago - did an excellent job then, too.