Best Outdoor Plumbing System Repair in Lubbock TX

Terrible customer service! We were forced to deal with this plumber because of our warranty company. They received the authorization for service from our warranty company the same day we called in the service and told us they would try to squeeze us in before the end of the day so we could have hot water for my 70-year-old mother to take a shower at night if they received the authorization before 5 pm. Their office received the authorization at 4:50 pm that same day. This was confirmed by Emily the following day. But they did not pass it along to their tech, Josh, and he did not call them back to check. When I confronted them about this the next day, their response was to demand full payment of $545 before they would complete the work installing the new water heater. This was for Code Modifications and Suggested Upgrades that were not covered by the warranty. When I questioned Josh about this practice he said it was because I had called the office to complain and that I had reported the techs for leaving my home with parts of my existing water heater. I offered to pay them half upfront and the remainder after the job was completed satisfactorily. Josh refused to accept and stated his office demanded full payment even though they left my current system disconnected, see attached photos, and did not return the missing parts until confronted. Josh threatened to leave if the amount was not paid in full before they completed the work. I upped my offer to $345 upfront with the remaining $200 paid when the work was completed. They refused and drove off with the new water heater in the back of their truck. I highly recommend you avoid this company and any others that demand a full payment upfront. I will not be using A1 Plumber of Lubbock or American Home Shield for any of my home or business services.

Ed came and fixed our air conditioner on Saturday morning on his day off. He checked everything on it and made sure it was working again. Very polite , friendly, and did a really good job.

Today is Christmas. Last night we had to spend the night in a hotel because all of our plumbing was clogged. No toilets. No showers. Initially we were being told IF we could get someone to come out it would be over $300 for holiday pay and that it would likely not be until the 26th. I called Lowery and Blake was AWESOME. So nice! Very prompt and he came to our rescue on Christmas and the best part is my cost was the same today as any other day. Thank you Lowery for not capitalizing on our crisis and for happily coming to our aid. Blake never complained or even hinted it was a burden for him even though I'm sure he was missing some quality time with his family. I will never use another company after today!!

Always one of the best!

I needed my sewer line replaced I got five estimates two of them were trenchless replacement. I did end up going with the lower estimate of digging up the yard. I just wanted to say that CP was one of the two trenchless quotes I got if I would have went that way we would have picked CP. Not only were they the lowest but when Blain came out the same day i asked for a quote, he explained what trenchless replacement was. Very knowledgeable had patience with us and answered our questions we appreciate it
Got a call from the office twice checking up on us making sure we had no further question's. Thank You
Barbara Wofford

Cody was a pleasure to work with. He was very competent and did exactly what he said he would do.

He did a great job explaining what he did and what I’ll need to do in the future with my a/c unit.

Completed the task quickly and was very amiable and professional. Highly recommended!

Good response and excellent service.

Only plumbing company I will ever call. Rudy is very responsive. Another big thank you.

We will call Bryan and his crew anytime we need ANYTHING done! They are always prompt, honest and knowledgeable about what they are doing. I was so impressed with how meticulous they were about leaving their work area clean and safe for my daughter daily. They have gained lifelong customers from our family!