Best Backflow Prevention Installation in Louisville KY

I had a small leak in one of my pipes. Jordan came out and fixed it within 20 minutes. He was wonderful. Fast, efficient and friendly. Thank you Jordan!

Prompt and courteous service. The area was left tidy. The representative did not waste any time. We'd use them again.

These are the only people 2-10 works with to fix plumbing issues. I have had difficulty with a leak and now a hole that is still in my basement. I was told by both the tech and the office that 2-10 would patch my wall back up after the tech cut it open. However, I called the office to get some clarity on the status and the girl I talked to on the phone talked down to me and was pushing me off the phone. I asked her to specify what they gave to 2-10, so I could talk to 2-10 later and she spouted off some info (which I later found out was from the invoice). I asked her what all that meant and she got sharp with me asking, What else do you need? I should have responded, I need some good customer service! This is a lousy office. I believe the tech did what he was told, but I got talked down to and felt like I had no business trying to figure out what happened. I'm sure there are better plumbers in Louisville.

I received notifications during setup of and prior to appointment. Technician was on-time and clearly understood my request, even providing addition insight to avoid other costs (around $400-$600). Technician replaced my water line to my outside faucet, crawling through a tight entrance to access this area and did all of that in a very timely manner. Service was excellent and workmanship was exactly what I hoped for. Answered every question I had and continually provided advice when appropriate.

One of the plumber's from Durbin came to my house as a contractor for my warranty company on 10/29/2018. They didn't leave a card or even a receipt from where I paid my 75 copay. Fast forward to today 11/2/18 and I called today to get an update. I was told by Tina that they had to find out who the plumber was and she would call back. Two hours later after I checked my online claim with the warranty company I called Tina back. I was told Mr Durbin would call me in 30 minutes with an update. I have never received one. I called my warranty company and after holding for 30 min while they called Durbin's they finally come back and say that Durbin's is claiming they cant get to my FLOODING BASEMENT for two more weeks. Why did I wait so long? Because on tuesday I also found out my child needed emergency testing on her kidney's so I thought well they will call and put it on the back burner. I now have a continuous leak into my basement and have to wait for another plumber to find a way to fit me in. That ladies and gentleman is crappy service. And even if they keep this from their website it will be on yelp and google. **Edited to add **Tina got my review and called and said that I couldn't be found by her because she had not heard from me in ten days and that I had been moved to the completed folder.. FUNNY. The CHECK was dated 10/30/18 so someone also needs some math classes. She also tried to put it off on the warranty company as well.. CLASSY. Yes I hung up on her. She also did not call from the office number. looks like a cell phone number **** edited to add a plumber was here yesterday and Durbin's plumber said that my whole plumbing from Wall to ceiling had to be replaced that it was because of tree roots.. shows how good a plumber he was.. it was a copper water line that had a HOLE in it.. it took him 40 min to fix it and that was it.. ***EDITED for third time*** today I received the copay for the warranty work back from Durbin's with a note hoping my child is ok. I try to be honest and upfront at all times so Tina from Durbin did try to make amends. Thank you Tina for the well wishes for my child. I appreciate the gesture and the sentiment with which it was sent.
Dawn Skaggs