Best New Hvac System in Baltimore MD

Promptly repaired item.

A friend recommended this company to me and I used them once before and it was fine. This time I scheduled an appointment and the day and time came and went with no one showing up. I called and was told to send a text message only for that to go unreturned. I understand that things happen and sometimes appointments need to be rescheduled, but it would have been nice if someone treated me like a human being and let me know something instead of leaving me waiting for hours.

I have an update to my previous review. I got a call about a day after the review posted from a representative of Horizon Services. She apologized and explained to me what may have happened and promised that they will make amends for my loss in time and effort in preparing the utility room for service by sending me a gift card. True to their word, i got a $50 gift card from them a few days ago. They have a customer for life!!! I already scheduled an inspection of my heating system with them in October. Thanks Horizon Services for your responsiveness,Sincererly,EugeneSatisfied CustomerThe overall experience was great. The only negative was that I had an appointment on Monday and nobody showed up nor called. I therefore had to call again and reschedule the appointment. That was very disappointing since in the past Horizon was always on top of things. They quickly rescheduled another technician for the following day. He was great.

Black owned very good

William was very professional and informative of the issue and how to fix it. I will definitely utilize Chesapeake plumbing again when needed.

Great company, affordable pricing

EDITED REVIEW BELOW

I think if they had charged less money, I wouldn't have been so annoyed with the low quality of the work and cheap materials. We paid about 13k for a bathroom remodel. They gutted and redid the bathroom about 5 years ago.

Pros: Great job on the green board walls. The electric is all wonderful as is the plumbing, which are the major points. They did come out and fix the wood in the window (mentioned below) so I appreciate that a lot

Cons: I wanted a recessed medicine cabinet. They did not inform me that this would make it lopsided from the counter top. It just doesn't look right. But I can live with that. They used WOOD TRIM on the window in the shower (#oldhouseproblems) I am not a contractor, but I have many friends and family in other areas who are. You don't use wood in the shower. It started warping. I appreciate that they replaced it with plastic but why would you use wood in the first place? The tiles on the floor were not installed well. If tiles are not firmly installed into the grout/glue/stuff, they will crack easily. Tile is supposed to be super durable. We don't drop tons of heavy things in our bathroom. We walk on it. We've probably dropped a shampoo bottle or a hair brush. There is no reason that the tile should have as many hairline cracks as it does. Now we have a dent in our tub. I'm not even sure how that can happen unless you use the cheapest tub possible.

tl;dr: They cut corners or just didn't do it right for other things, and charged a lot. I definitely can't recommend them.

EDIT: I was not aware of their warranty. It is good for 10 years. After contacting me via my review, they came out and replaced the tile with sheet vinyl at my request. They replaced the splitting vanity as well as added quarter round on the perimeter of the room. They said the dented tub was not their fault.

I still can't give them 5 stars, but I am much happier with the work and I think it will be a lot more durable. The carpenter that came out this time seemed a lot more experienced and knowledgeable than the one that came out the first time. I am adjusting my review to 3 stars because I'm I'm still frustrated that we had to go thru all this, I am happy that they stood by their work and made it right.

We have used Abend Plumbing and Heating on several occasions and have always found them to be fast and courteous. On our last occasion, we were in dire need of getting our two bathroom sinks unclogged and called on a Monday morning (always tough)! They sent a technician out by Monday evening, started the job and found that additional work needed to be done. The techicians were courteous and kept me informed of every step of repair. They were able to come back Tuesday and finish the job. Plus, they worked around my schedule on Tuesday and we are grateful to have our sinks working properly. I know they have a good reputation because my parents used them decades ago when Mr. Abend started the business. Their reputation and customer service speaks for itself. I would highly recommend them!