Best Basement Floor Drains in Kansas City MO

husband called you and came out same day great people

I am not the one to leave reviews – however, I was very unimpressed with this company. I reached out to them on Tuesday, June 25, 2019 around 5:30pm asking if a plumber was available for emergency services due to a pipe partially being removed (unprofessionally) and caused both bathrooms (toilets, sinks and showers) to be unusable. They stated a tech would be out within two hours. A little after 7pm, stating the tech had been delayed and will be a little late than expected. I then received another call shortly after stating a tech was not available and was unable to come out tonight. I was asked if I wanted to reschedule for the next day. With the good reviews I read and the service initially not being terrible, I agreed to schedule a visit for Wednesday, June 26, 2019 between 1pm-4pm and was assured and reassured (since i had to leave work early to be home to meet them) someone would be out. On Wednesday around 3pm I received a call informing me the tech was delayed and would probably be out before 5pm. Came 6pm, no one showed up. Reached out to them and was informed they were still delayed and wouldn’t be able tot make it out for another few hours. Around 7pm, I get the last call: “unable to make it tonight, would you like to reschedule”. I think this company really needs work on their scheduling. If they would have told me there were no available opening, I could have moved onto another company that same day instead of wasting money on a hotel for two nights waiting for them to come. After they delayed 3 times and canceled twice, I finally moved on to R-Mech Heating, Cooling and Plumbing. They were extremely nice and had a tech, Kyle, out within two hours. Received an official quote within another two hours. This is the correct way it should be done. Roto-Rooter, please take notes!

Skyler came out to our house to perform a service on behalf of Roto-Rooter. The service was fast and very professional. He kept us up to date on his progress throughout the service! This was our first ever need of having a service regarding plumbing and I believe we shall for sure use this company again in the future!

When I found the bottom of our cabinet with the kitchen sink was very wet, I requested a repair call using their website request form. I received a call later that evening and they sent a repairman out first thing the next morning. The repairman was actually a bit early! Very polite and professional. Wore a mask the entire time for our (and his) safety. He had the leak found and repaired very quickly and at a very reasonable cost to us. He left the site cleaner than it was before. We had used this company before for an outdoor plumbing issue and now for an indoor issue. I highly recommend them and am deleting other plumbers from my contacts!