Best Replaced Sink in Austin TX

Mr Rooter was prompt and efficient at unstopping our kitchen drain. Nick arrived within 3 hours after we first contacted the company. He ran a snake approximately 50 ft to unclog the drain. I am very please with Mr Rooter ( Nick). He also spoke with my wife about things she could do in the future to help mitigate future clogged drains.

Today is the second time this company found a very difficult problem and fixed it quickly. The last time we had a problem I had 4 plumbers come out before I called Proven. That time they found the problem and fixed it within 2 hours.

Highly recommend Neighborhood to all of those in the Lake Travis area. The ENTIRE team, from scheduling support to the licensed, professional plumber who came onsite to help us out, were absolutely fantastic. I have used other local plumbing companies for various projects around the Lakeway area and regret not finding Neighborhood sooner. To top it all off, they still do business the correct way and followed up my service with a hand-written note, signed by their entire team, asking for ways they could improve. To the Neighborhood team, you guys are doing a fantastic job!

Excellent service and very reasonable. Would recommend to everyone.

I had a leaking drain pipe and called Austin Area Plumbing and Drain out to my home to repair it on Sept 29th to fix it. When the plumber started to work, he was in a hurry and carelessly damaged another drain pipe with a power saw. I witnessed him do it and he said that he just nicked it and it won’t leak. I looked at it and it was clearly through the pipe, so we tested it and it leaked very badly. He patched the pvc pipe with putty, and it no longer leaked. I told him I was very concerned with the longevity of that type of repair. He then went on to repair the original leaking pipe. Finished the job, but at the time did not test it. I paid him and told him that I was upset with the other damage he caused, and had him write on the receipt what he had done. We used the (drain that we had initially called him out to repair) the following day and it gushed water instead of just leaking. This caused damage our drywall and ceiling.I called them back and told the lady on the phone what happened, she was very nice about it and said they would send him back out to fix it as soon as they were available. I requested they send someone else out because I was upset that the first plumber being careless. She said she understood, said no problem, and said she would send out their best guy and apprentice to take a look. I asked if I would have to pay again and she said that I probably shouldn’t have to and they would see what they could do when the new plumber takes a look.The new plumber John and his apprentice came out on Oct 3. They were very nice guys and also very understanding, they too believed the first plumber should have tested it before charging me and saying it was fixed. They considered repairing the damage caused by the first plumber a better way, but the spot the power saw had damaged was in area that would require cutting out large portions of other walls and ceiling. He said to hold off and if it that repair starts to leak they would come back out and tackle it.John said he would have to charge me for his time. I replied that I had already paid for it to be fixed and the first plumber made it much worse. He said he totally understood, but I would have to call to get the office to ask to get the first charge refunded. And that he had to collect for his work. He even said the boss would be upset about the first guys work and especially not testing it. I signed off for having him fix it with the expectation of having my initial payment refunded fully or even partially applied to John’s work. John fixed the pipe and it has not leaked.I called and talked to the owner and explained what happened, he sounded understanding, and told me to call the office manager the next business day and work something out. I thought this was going to be fine. I called and left messages and no one returned my calls or ever answered calls from my number.I felt it was very unfair to effectively charge me twice for the same job, without returning my calls to say why they wouldn’t refund it. This was upsetting, and I was tired of calling. I felt taken advantage of, so I tried to dispute the charge with my credit card company. It was my first time disputing a charge with a credit card and was not able to have someone to give a second opinion per CC requirement, it would have just cost me more money than the amount disputed. So, Austin Area Plumbing and Drain won the dispute and were paid in full for both bills.Even though I thought John and his helper were great and the lady in the office was understanding, due to all of careless extra expensive damages to our home from the power saw and first attempt at fixing the issue causing much more water damage, and that I feel that I was unfairly charged for the same job twice, I can not recommend using this company or give them a positive review.