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Worst plumbing experience in 15 years living in Austin. Benjamin Franklin Plumbing was booked via HomeAdvisor to come to my house between 15:00-18:00 on 07/06/19 to fix a small bathroom facet leak. At that time on 07/06/19 Fred called and let me know that they were stuck on a job with another customer with no water. I agreed to postpone their visit for a week since the existing customer’s need was greater than mine. Fred stated that in appreciation of my understanding he would reduce the callout fee to $59. This meant the costs of the job would be $59 plus parts which were a replacement putty plate for a Delta faucet (a standard item that costs a few bucks). The new appointment was set for 08:00 on 07/13/19. At 08:20 Benjamin Franklin Plumbing called me to check that I was home. I pointed out that their plumber was 20 minutes late and was told that they do not even dispatch a plumber (despite an appointment having been made) until they confirm the home owner is at home. After 09:00 the plumber arrived (with no parts), sat on the edge of our bathtub for 20 minutes complaining about getting his computer to work, not even looking at the job itself, then stated that the cost of the job would be $646 to rebuild the faucet. This price included $152 to go collect the part that he hadn’t brought with him. Needless to say I was absolutely disgusted by this behavior. Not only did the plumber not inspect the required work in any meaningful way but trying to charge us $646 for a job that should have taken 20 minutes and which Benjamin Franklin Plumbing had already stated should have costed less than $65 was totally and utterly unacceptable. I therefore asked him to leave, logged on to YouTube, figured out how to perform this simple operation myself, collected the part from a local store, and completed the work. What trade organizations need to realize is that in an age of easy access to information on how to do their jobs, their only differentiators are their integrity and their customer service. Benjamin Franklin Plumbing possess neither. My recommendation is to avoid this company at all costs.

On it was here and help me for drain . best customer service. Thank omid

Stan's plumber tech Aaron Tomilson replaced several on-off water valves under my kitchen and master bath sinks with precision and care. He was very thorough and professional. I was so impressed and will definitely request him again. I had bought a new dishwasher which could not be installed before those 42-year-old valves were replaced. He was quick to get out here, came on time, and stayed till the job was complete. He also put the right fitting onto the plumbing parts to make it easier for the installer. Before leaving, he checked my water pressure and advised that I get a water pressure regulator. Thanks, Aaron! The dishwasher can now be installed!

Wayne was great, quick and professional.

Thank you Jared.

Last night I had problem with my water heater and I call this guys and they come fast and fix my problem and they help me with the heater that didn’t want turn on thank you for your helper