Best Home Wiring in Indianapolis IN

Here's my experience with Hope Plumbing:Friday, March 3rd: I noticed the pan under my water heater had water. I called their office late afternoon. The person I spoke with on the phone took down my information and we basically set up an appointment for the next day (Saturday morning). During the call, I specifically asked how long it would take between the time someone comes out and the actual installation. She told me if I agreed to the price, they would be able to do the installation immediately - the person coming would have the water heater with him. This sounded great so far!Saturday, March 4th: a technician came at approximately 2 pm. This was fine with us and expected. After discussing the situation he gave us a quote of approximately $2,500 and said he would be able to install the next day (Sunday). He said he would try to get a Rheem NGT unit (I'm not sure what that means but I assumed it was a higher end unit). Anyway, that was a bit disappointing considering we were told it would be installed immediately. But not an issue since the leak was still contained within the water heater pan.Sunday, March 5th: the technician called shortly after 8 am saying the warehouse did not have the water heater we needed. He said he would come out first thing Monday morning. Again, disappointing considering the expectation that it would be installed on Saturday. Also, it's hard to believe that the warehouse would not have a very common 50 gallon water heater. But he offered to get one from Home Depot but it would not have a warranty because it would be a Performance Series, the Professional Series not available at box stores. This was obviously not a good option, so we decided to wait until Sunday.Monday, March 6th: After not hearing from anyone, I called the office a little after 10 am asking for a status. I was frankly upset at this point and nearly canceled the whole thing and I was ready to call a different company. I was told the technician had a personal emergency that morning. Honestly, based on the experiences from the previous days, it was hard to believe anything at this point. Regardless, the same technician showed up at my place at approximately noon. He replaced the unit in less than two hours. It seems to be working fine. But I did notice the water heater was a bit banged up. I imagine it happened during transportation since I noticed the damage immediately after the unit was taken out of the packaging. At this point the old water heater was already removed and we just wanted a replacement.Wednesday, I noticed the pressure relief valve does not have a pipe installed leading to a drain on the ground next to the water heater. The previous water heater had one. Keep in mind we live in a condo and any water issues could potentially cause issues below us. Also, I'm not sure if this is a code issue for the condo. Regardless, I would have expected it to be installed considering the risk of issues this could cause.In the end, we do have a functional water heater again. But it was not the experience I would have expected from such a highly rated plumbing company.The all-in price was just over $2500. Considering this unit is selling for less than $700 elsewhere, we paid approximately $1800 for 2 hours of service. This is quite expensive and I would have expected much better overall service.UPDATE: I have been contacted by Hope Plumbing. At this point the service is completed and there's nothing that needs to be changed. I do believe they attempted to provide overall good professional service. I imagine my experience was not typical. Given the follow-up and care for their reputation, I would give them another chance.

They were on time I was a little confused that they had to send a second tech. Out to finish work, the only thing I did appreciate is that I have a whole house humidifier and needed a filter replacement and filter was present and they didn’t replace it, a furnace check and tune up should/would include that. Other than that their service was excellent.

(Translated by Google) The person who worked in the facility was very firm. And you kindly explained everything, thank you very much.

(Original)
설비서 하신분이 너무도 꽁꽁하게하셨습니다. 그리고 친절 하게 모든것을 설명해 주셨어 대단히 감사합니다.

Quality, professional and friendly service. Service technician Adam and helper Jesus were great and did a wonderful job. The experience start to finish with Efficient Systems was one I would highly recommend.