Best Heat Exchanger in Indianapolis IN

We had a leak in our basement which ended up being a serious plumbing issue. Any water that went through our pipes ended up on the basement floor. After receiving recommendations and quotes from several companies, we chose 1-800-PLUMBER+AIR. They understood the urgency of our situation and Tammy (sp?) was extremely kind in her communications with us. David and Jerel were very pleasant to work with in an unpleasant situation. They provided details of what they were doing along the way to ensure we understood the reasoning. They also made sure their work was inspected by the city. David gave us some tips about our water softener which was very helpful as well! The owner, Wendy, contacted us which was a pleasant surprise! We also needed a letter regarding the work done and Kyle supplied it the very next day. We will definitely use them again!

Jerod was the technician that came out to resolve our clogged drain. He was very helpful, professional, and fixed the issue quickly. Highly recommend.

We contacted Northern Comfort Systems on a Friday afternoon because our water heater needed to be replaced. Aaron Adams came out that day. He was very knowledgeable about our options and was able to help us choose the best model to fit our needs. Aaron came back out on Monday to install the unit. He was very professional, answered our questions, educated us on the system, and cleaned up the area when the job was complete. We will definitely use the company again.

AVOID! HORROR AWAITS! Charged 6 hrs./$688 labor to install a simple 50-gallon gas water heater! How it went? “G” appeared with wrong type heater (electric), charged to go back and get a gas water heater; installed lower grade gas model than requested; new unit has horrible noise when faucet was turned off (video); twisted off inlet to water heater…did not replace…did makeshift repair and charged me; ripped entire water circulation unit & home phone lines of the wall & and simply left them dangling (photo); unbraced circulation unit sags and sways which stresses inlet (video – I think it would have fractured in week!); heavy metallic waste discarded in damp laundry pile (ended up in our washer and dryer); each stair step (light color carpet) stained with rusty sediment; warranty and manual left drenched in water; rusty metal screw dropped on carpet - family member stepped on it; reinstalled urethane insulation on cold water inlet; “G” said I required a thermal expansion tank installation (false: we have an open system – no backflow valve); hot water circulation pump valve left in off position (two bathrooms did not have hot water); did not wear Covid mask during entire installation. And there were issues from McNeely’s office: nothing in writing; no written estimates; no diagnosis of leak/problem; errors in transcribing almost all details of request (example: lost our address after request was placed); appointment cancelled/scheduled for Christmas eve; promised but failed to help process valid Rheem warranty (McNeely is a Rheem ProPartner); not truthful in BBB affidavits concerning this affair. I could add much more! But, be warned, this is what you will get if you hire McNeely!