Best New Water in Honolulu HI

Replaced all waste lines for 20 washers. Replaced old galvanized hot and cold water lines 4 20 washers. Did a good job on the plumbing and it should be ready for the next generation. Our downtime was kept to a minimum a job well done..

Excellent job, Kama Hele! So pleased with all the work they did for us today. They went above and beyond to ensure our piping was repaired and not leaking. Highly recommended!

Jonah arrived as scheduled and did a quality job replacing both hot and cold water shutoff valves for the washing machine (frozen from non-use for over 40 years with our recently replaced Maytag), and also a leaking hot water valve in the master bathroom. He tested and photo-documented the repair work. We're very happy with the completed plumbing work and expect many years of satisfied use.

AAAAAA++++
Nardo is very professional and punctual. He offers an outstanding service at reasonable pricing!

Awesome place..got awesome service and supplys

I called Air-o-Smith after receiving a call from my tenant that the water heater was not producing hot water. Air-O-Smith coordinated an appointment with my tenant.

During the initial call, I asked how much it would cost to replace my water heater and explained to them that I wasn’t sure if it needed to be replaced. I wanted to see how much it was going to cost me in a “worst case scenario.”

The lady asked me how old my water heater was and I said it was at least 12 years old and she said, “Well, it probably needs to be replaced.” (Or words to that effect) She then quoted me a price of $795 plus tax. I assumed their plumber was going to check the water heater to see why it was not working properly before replacing it. (You know what happens when one assumes. Lol Well, you get a water heater for $850 plus tax. lol)

While replacing the water heater, the plumber determined that a ball valve was broken and needed to be replaced and it would cost an additional $75. My tenant tried calling/texting me to inform me of this; but I didn’t receive the text and missed calls until hours later. I called him immediately; and, he said the plumber had already completed the work. He (tenant) told me that he told the plumber that he should not start the work until getting an approval from me for the additional cost. The plumber called his shop and the lady told him to do replace the water heater anyway.

I was happy with their response time and their willingness to schedule an appointment with my tenant.

However, this is what I was not happy about: First, I think the plumber should have checked out the water heater to see if it could be repaired before just assuming it needed to be replaced and replacing it. Secondly, Air-O-Smith wanted to charge me an additional $75 to replace a plastic ball valve, but charged me $55. (Still quite pricey when you can purchase a ball valve for about $5-$10 and the installation is as simple as screwing a hose onto a faucet .)

I think they should have received an approval from me for the additional costs. I believe they didn’t want to get my approval because they were afraid I might go with a company that could complete the job for less cost.

After I received the invoice with the additional charge, I called the lady and she was very rude; her demeanor was quite the opposite from when she was trying to earn my business. She kept raising her voice and was quite argumentative when I disputed the charge.

I feel as though the company took advantage of me since they weren’t dealing with me face-to-face. Would I use this company again? Probably not. If you want fast service, this plumbing company might be the one for you; but be prepared to pay for a “surprise” increase over the quote they give you.

Mahalo, Pipe Masters! From scheduling with Pili to Isaiah and Shelton providing excellent service. They were courteous, quickly identified the issue, and efficiently replaced our food disposal unit.

Rudy was so helpful and communicative.

Requested a quote they never called back to do the job still waiting

If you need a reliable plumbing organization, these are the people to choose. Such amazing work, always on time, friendly, and most of all, neat.

Blane & his team were responsive , efficient and even suggested a wall cut out for ease in shutting off water source. My third time utilizing this amazing company ! Mahalo

Called to get our bath tub fix and was greeted with great customer service. In less than an hour, they were able to send a technician (Ryan) to check it out. Ryan went above and beyond when it came to fixing our tub. The service was fast and effective. He was very passionate about his job. Would totally recommend.

Tony and his assistant are amazing! I called him to come fix a noisy pipe and they fixed it in less then 15 minutes. He has great service, communication and timeliness. Tony also has affordable rates so I would recommend him to anyone with a plumbing issue.