Description
Pipe Masters LLC is a locally owned and operated plumbing company focused on assisting their customers by providing a higher standard of professional care. They specialize in trenchless pipe replacement technology, which can help customers replace their pipes without the mess and headache of digging up landscaping. With more than 30 years of combined experience, their Honolulu plumbers understand how to fix problems big and small. With the best warranty in Hawaii and five-star rating from customers, you can expect a higher standard of care when you call Pipe Masters LLC for service. Reach out to them 24 hours a day, 365 days a year to schedule your appointment!
SERVICES
Faucet repair, Plumbing leak detection, Plumbing pipe repair, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Water tank installation, Drain Inspection, Pipe Lining, Pipe Coating, Pipe Bursting, Electronic Leak Detection, Plumbing, Backflow Prevention Devices, Repairing Broken Pipes, Cast Iron Drain Line, Fixing Clogs And Backups, Commercial And Residential Plumbing, Commercial Drain Cleaning, Repairing Cracked Pipes, Emergency Services, Free Camera Inspection, Free Consultation, Free Estimate, Full Repipe, Hot Water Systems, Hydro Jetting Services, Inspect Your Pipes, Inspections Backflow, Install And Repair, Install New Pipes, Interior Drain Cleaning, Lasting Repairs, Latest Plumbing, Leak Detection System, Leaking Pipes, Local Plumbing, Long Lasting Pipes, Main Water Line, Piping Needs, Plumbing Business, Plumbing Help, Plumbing Issues, Plumbing Job, Plumbing Needs, Plumbing Problems, Plumbing Repairs, Plumbing Solutions, Plumbing Systems, Plumbing Technology, Pressure Cleaning, Pressure Regulator Installed, Prevention Drain Cleaning, Re-Piping Services, Replace Pipelines, Resolving Leaking, Root Intrusion, Schedule Service, Service Calls, Site Services, Thorough Inspection, Tough Plumbing, Trenchless Technology, Trusted Plumbing Services, Water Pressure Prevents, Clogged Toilets, Cracked Or Leaking Pipes, Drain Lines, Drainage System, Free Evaluation, Home Inspection, Kitchen Sink, Minor Plumbing, Plumbing Work, Re-Piping, Superior Plumbing, Water Contamination, Water Main Breaks, Water Spigot, Water Supply, Pipe Descaling & Reconditioning, Pipe Inspections, Reduced Pressure Zone Device, Air Gap Device, Dual Check Valves, Bathtub Drain Cleaning, Shower Drain Cleaning, Sewer Drain Cleaning / Clogged Sewer Drain Cleaning, Pipe Drain Cleaning, MaxLiner System, Repairing Orangeburg Pipes, Rust Flake Removal, Removal of Scale Buildup, Backflow Prevention, Clogged Pipes, Drain Problems, Drainage Issue, Kitchen Drains Clogged, Lead Plumbing Service, Major Plumbing, New Pipes, Pressure Regulator,
Reviews
Elowyn Loomis
2 years ago
EFFICIENT WORK, RESEARCH, AND REMEDIATION.
Stephen Larson
6 months ago
One star since I didn’t get the chance to use them.
No call back for pricing. Waited a few days and called again. Someone called several days later and wasn’t interested in getting new customers.
Edit: getting a response like that two months later isn’t a huge surprise. I wish you the best and honestly was just disappointed with my experience with your company. Your time may have been better spent giving me a call back 2 months later to understand my point of view as a potential future customer instead of trying to justify a bad review.
Pipe Masters was recommended by my contractor to fix a difficult plumbing job. A crack in a cast iron drain line was leaking threatening a condo below us. Pipe Masters ran an inspection camera and recommended to replace the pipe avoiding catastrophic damage. Bernard, Pipe Masters Technician, correctly diagnosed the problem and corrected it saving us from future headaches and expenses.
Pipe Masters was very professional and prompt. They protected the condo from dust and dirt very well with plastic sheets and canvas on the floor. Upon completion Bernard and his assistant thoroughly cleaned the affected area.
I highly recommend Pipe Masters.
Jennifer Snyder
2 years ago
Pipe Masters came out to our home to do a video of our main sewer line. The technicians were very knowledgeable and efficient. They were very up front with the costs of the services- no surprises! The scheduler was also great, and was able to schedule our appointment quickly. She also provided a detailed description of the service.
Was referred to Pipe Masters after conducting a home inspection and needed a plumber to do a sewer inspection. Danny & Arvin were great at scheduling and setting up the appointment. Arvin was very knowledgeable with scope of work being done and explained the process and how much it would cost. After my phone call, I received a detailed reminder text about my appointment for the next day.
On the day of the appointment, I received a text letting me know that the technician, George, was en route to the property. It even gave a link to track him! I thought that was pretty cool (Arvin mentioned it was similar to Uber lol). While there both technicians were very professional and so helpful.
Immediately after they were done, I had already received their report through email. This was very important as no time was wasted wondering when we would receive report notes and we were able to plan the next steps seamlessly.
Thank you so much to the Pipe Masters team again for their wonderful service! Would definitely use again and recommend to others. :)
My team and I use Pipe Masters all the time to scope the sewer lines of homes we have in escrow. They always give you an update when they're on their way and are very efficient, knowledgeable and professional! Took the time to explain what they were seeing and answered all of our questions. Highly recommend them!
I can appreciate a business that is professional and responsive. Pipe Masters took me seriously from the beginning and took care of all my requests and needs from beginning to the end. Even when the job was complete, their after service was the same level of service as the beginning. AMAZING!
Pipe Masters is reliable and gets the job done! Thank you guys!
With no hesitation, I would strongly recommend Pipe Masters! They were on time, professional, knowledgeable, and efficient. I especially loved their pre-visit communication (sending personnel profile, rating, and background) in addition to GPS tracking status.
They provided transactional transparency - fully disclosing the cost of the work to be performed and additional costs for additional work if necessary.
Finally, their customer service was epic. Pre and Post work follow-up made me feel valued, respected, and truly cared for. They made this experience feel like a family member was helping me.
I was referred to Pipe Masters by a friend who was happy with the service. She was referred by anther satisfied friend.
I was happy with the prompt and professional service. Thanks
Great communication and very professional. Explained all the services and recommended what was best steps to treat the initial problem and action plan forward.
Excellent job, excellent people! Highly recommend!!!
Arvin and his team of Pili on the phone and technician Pukana with his assistants were so pleasant to work with. Very professional explaining the work needed and the costs were clearly detailed in writing so there were no questions. The repair itself was done quickly and neatly. Great experience!
Jyun Kanemura
Pipe Masters are one of the BEST! As a property manager it is essential to have a vendors that we trust to do the job correctly. We have used them for just about every issue I can think of and time and time again they show up on time, are extremely professional and get the job done...correctly! Highly recommend you try them out!!
Ardis Furuhashi
2 years ago
We are very pleased with the service performed by Pipe Masters plumbing. Our technician did an excellent job. I would highly recommend him to friends and family.
Kaylie Takeuchi
5 months ago
Pipe Masters was extremely helpful and informative. When I called Arvin was helpful with providing information about their hydro jetting service. I scheduled for them to come two days after calling. Izaiah came out to the house and was nice upon meeting. I showed him the issues inside the house and walked him around the house. After that, he took it from there. He was able to detect the problems, hydro jet the house, and provide video recordings of the pipe within the three hours allotted for the project. At the end he explained the process and his findings. He answered all my questions and assisted with providing recommendations for me moving further.
Overall, I am very happy with Pipe Master!
Joyce Tsubota
8 months ago
From the initial call to request an appointment to the completion of the service, the entire staff at Pipe Masters was professional and friendly.
Their plumbing technician George was very friendly and helpful. We needed some subterranean plumbing replaced. The work done was exactly how it was described in our estimate. There were no hidden costs. They also left a clean worksite.
I have used them before with a similar experience.
william gabriel
3 months ago
Excellent work,I would definitely use them again.Arvin their office manager very professional and gave me a lot of information on the work that needed to be done. Bernard and Manny did a great job on fixing my rusty drain pipe.
James Katasako
2 years ago
Serviced the day after calling and technician was very knowledgeable.
cathy oconnor
2 years ago
James Freitas
2 years ago
Pipe Masters did an excellent job of fixing my shower pipe. They took the extra time to ensure I was satisfied with their work. I would definitely recommend them to anyone looking to have their pipes repaired.
Pipe Masters was very professional and prompt to complete the work of unclogging our drains at our business. Bernard was very helpful and explained everything in advance about the work he was going to compete. He was very clear about the what the estimated cost would be before he started the work. We would definitely use them again and would recommend them to anyone that has plumbing issues. Thanks again Bernard and Pipe Masters!
I’ve been a faithful Pipe Master customer for over 3 years. They’ve helped me with commercial as well as residential properties. We even used them to line a run of old pipes in an old apt. building instead of digging up the foundation from front to back of an apt.
George is my favorite plumber. Jason & Betty are hands-on owners, very responsive & good people.
Technicians/plumbers photograph damaged plumbing & record videos with narration when using cameras to view inside pipes as well as providing good verbal explanations. They carry iPads & are able to show prices & pictures of whichever parts are required for installation. When they email me the invoices many photos and/or videos are attached documenting the damage & repairs. Their invoices are lengthy, thorough & detailed.
I also appreciate that they work “tidy”, tools are sanitized between jobs & they ALWAYS clean up thoroughly before they leave.
I also like that you receive a text message that the tech/plumber is on his way & approx ETA. Included in the text is a photo & short, funny bio of your plumber.
Don’t hesitate to call Pipe Masters. They do the job correctly the first time.
Our plumber, Pokana, from Pipe Masters was friendly and VERY efficient!! He was knowledgeable and worked with our buildings' managers to get the job done. Our new kitchen faucet and valves that HAD TO BE replaced are working so well now!!
Highly recommend Pipe Masters LLC. Their service technicians are knowledgeable and professional. The office is efficient and responsive to customer inquiries and requests for assistance.
One of the best in town.
Dan Gomez
General Manager
Diamond Head Sands AOAO
Coreen Tomita
2 years ago
I contacted this business to reset my toilet, which had been leaking for some time. I had gone through Pipe Masters before and was very satisfied with the job they did. So I called them again and I received the same professional service, consistent with the many positive reviews from other customers. They were professional and organized throughout the entire process, especially with their text and email notifications. They have experienced technicians who provide quality work and can complete the job within a reasonable amount of time. They also do follow-up calls to see if you have any questions or concerns. I will continue to refer this business to my friends and family. Mahalo!
Pipe Masters two plumbers showed up on time, we friendy, competent, and very quick and effective. They diagnosed the problem quickly and set up a plan with my neighbor to stop the leak and help us both.
CLIFFORD CHEE
2 years ago
From my initial phone call, to the repair and ending with a follow up, Pipe Masters went out of their way to ensure my problem was solved in an efficient and professional manner.
Pili took my phone call and was very sympathetic towards the anxiety I was feeling about waste backing up from the main waste pipe under my home. She found a technician to fit me in before another large job. She also texted me a link that would allow me to track the technician via GPS as they drove to my home.
Devin arrived with his partner and observed all COVID protocols. He listened attentively and asked several questions to pin point the possible problem. He explained the courses of action and then got down to the dirty business of finding a solution. Along the way, he answered all of the questions I asked him as I observed. Devin was able to clear the clog which was very far down the pipe. He also made observations of my plumbing footprint and offered a few suggestions on how to avoid future plumbing emergencies.
Lastly, a day after the repair, Pipe Masters made a follow up phone call to ensure that I was satisfied with the repair and to check if a had any further questions.
Pipe Masters has proven to be a cut above in their industry. They are truly professional and have an obvious concern for their customers.
I recently had old, galvanized piping replaced on half of my property. After calling a dozen or so places requesting quotes, timelines, etc., I chose Pipe Masters.
When Devin came to my property for an estimate, I was impressed with his thoroughness and his candid responses to my questions. Often, I found that many plumbers/companies would quote extremely high or add additional costs that were completely unnecessary. On top of that, I would have to hound them for written estimates, some of which would never materialize. With Devin/Pipe Masters, my costs were clear upfront with pictures provided.
All throughout the process there was good communication. From scheduling with the front office to the technicians on-site and later, with the Arvin/front office following up on satisfaction, Pipe Masters delivered a solid service and I would gladly recommend them to anyone looking to have plumbing work done on their home.
They came out for a free estimate and were very professional. They installed a new main water shut off valve a week after. Scheduling the appointment was easy, they showed up on time and did the work as agreed, overall a good customer experience!
Responsive, professional & Knowledgeable. Very courteous, Great Feedback after service follow up, easy to work with....Highly recommend this contractor for any plumbing problem
Rachele McFarland
a year ago
My shower head in my master bathroom was leaking. I knew the shower valve stem needed a replacement washer. I was busy at work and told my wife to contact a plumber. We contacted Pipe masters. They scheduled us for the very same day. A technician came by and told my wife he could not shut off our main valve so he could do nothing for us. He also told my wife we would have to schedule a shutdown with the Board of Water and replace the main valve. He also said the shower stems were obsolete and that we would need to tear apart our shower wall and replace the entire shower body. My shower has 16 x 16 custom stone tile. My wife called me just before he left. I spoke with him and told him I just had the water off a month ago for some other repairs. He said he wanted to do a good job and won't touch our work. He then billed us $174.00 for doing nothing. He said will get 50% back if we approve and performed the work that he proposed. He estimated it would cost at least $1000 possibly more including the shower tile repair.
The next day I shut off the water, pulled out the stem, went to Ferguson Plumbing Supply, and bought 2 washers. I had the work completed in one hour for less than $10.
PIPE MASTERS IS A CON if you don't know anything about plumbing. They hustle the uninformed.
Jayme Peterson
2 years ago
Consistently prompt, professional and transparent especially about service cost. Very impressive e-business system from appointment confirmation, technician arrival time, payment and customer follow up.
Highly recommend their service.
George and his partner were awesome! They did an plumbing inspection for a property my clients are in escrow for and they were so knowledgeable about everything. George was so knowledgeable with his experience in the field that he was able to locate our cesspool line which we thought was located somewhere else. Will definitely use them again!
Steven Kanemoto
2 years ago
Great service from an honest hard-working company! Installed my new water heater the same day I looked them up. Even followed up when I thought it was leaking the next day. Will be back for any more plumbing needs.
Michelle Pagampao
a year ago
The leaking pipe under our kitchen sink turned out to be a bigger job than we thought. I am so glad we decided to go with Pipe Masters they made everything so easy from scheduling an appt on their very informative website to confirmation emails and text messages letting me know when the technicians are on their way. The technicians were very professional and knowledgeable in answering all my questions as I know nothing about plumbing. Besides completely getting into the cabinet under the kitchen sink, small excavation and stopping the leak everyone I spoke to at Pipe Masters showed outstanding customer service which made all the difference to me! Happy plumbing 🤙
Newman Hawaii UH Manoa
a year ago
Aloha! We had an outstanding experience with Pipe Masters!
We had a leaking outside faucet and a leaking toilet in one of our restrooms. After some research we opted to select Pipe Masters as they came highly recommended on Yelp. We made a phone call and spoke with Pili who quickly replied to us and was able to dispatch a technician for a free estimate in just a few hours. Devin arrived promptly in the given time frame and was able to give us a good estimate. He completed the work and went over everything he had done and even gave a few tips to keep our facilities in good condition long term. From the first phone call, to the initial inspection/estimate, to the completion of work, it only took 4 short hours! Much faster than we could've anticipated! Arvin called to follow-up on the service that was provided and answer any questions we had, in which we expressed our gratitude for great job! Mahalo Pili, Devin, and Arvin for providing us with such great service! We highly recommend Pipe Masters and will keep them in mind for future plumbing needs!
Scoping plumbing lines throughout the home.
I use pipe masters for this service when my client is purchasing a home, as part of their due diligence during the home inspection phase.
Highly recommend this service, especially if homes are older with cast iron lines.
Mahalo Devin!
The hot water line to our washer sprung a leak. We were anxious to get it fixed as soon as possible. Arvin the owner of Pipe Masters called back with in an hour. The technicians were at our home, gave us an estimate and got the job done in a couple of hours. They were prompt, courteous, COVID conscious, and professional. Great Job Pipe Masters you are definitely on our call again list.
Andrea Ahrens
5 months ago
Our drains were backing up. Usually I DIY but the blockage was beyond the reach of the equipment I had at hand. When I need to call someone in I am looking for fast and efficient service from a professional who know what they are doing. They were able to have a professional on site within the hour. Manny Garcia was professional and friendly. He had the issue diagnosed and solved efficiently. How fabulous to receive such great service. I will definitely consider Pipe Master should I require a plumber in the future.
audrey rushforth
2 years ago
Technician George inspected my property and replaced 7 hose bibs that were years old. He restored water pressure that had been weak for many years. He also checked for any leaks but fortunately there were none.
My husband and I were most impressed with the professionalism George exhibited throughout our engagement. He thoroughly explained each of our problems along with fix’s and costs. We couldn’t be more pleased with the results. We will be having Pipe Masters back for any future plumbing problems.
John Henderson
3 years ago
Called them when budget place couldn’t unclog/diagnose a clogged shower drain. Turned out to be a broken pipe that needed replacing that involved tearing up shower & bathroom floor, as well as replacing 10’ of rusting iron pipe near the street that was full of roots. A pain but pipe masters could handle it. 4 days of work but efficient. Only glitch was that PM took/discarded the existing P trap parts from the vanity sink & when we went to replace the vanity we had difficulty putting in a new P trap cuz pipes didn’t align. Called PM to express concern & they sent out a team to install the trap free of charge even though that wasn’t in the original scope of work. When we got the original estimate for the job we had some sticker shock, but we got a comp from Roto rooter who happened to be at our neighbors and it was nearly twice as high. Would definitely recommend them they are experts.
Bernard and Kenton did a good job and was able to do it on short notice. Thanks guys.
Fight For Each Other
a year ago
Amazing quick service. Did the job for a fair price and had my sewer line back up and running in 2 days. I will be calling Pipe Masters again.
Luisa M Tupea
2 years ago
They were very professional. Called when they were on their way and followed up afterwards. Great service.
Kristal & Sean Gurney
a year ago
Very prompt super fast turn around, booked an appointment very easily super reliable A++++++ service I highly recommend 🥰
Roy and Fran Waks
a year ago
Very professional and informative
carlos torres
3 years ago
From start to finish the customer service was impeccable. Pukana very helpful and patient with all my questions.
Ross Yamanuha
2 years ago
Pipe Masters is fantastic!! They send professional uniformed employees who are friendly, courteous and do a great job. I've used them twice within the last year and have not been disappointed in their quality of work. Highly recommend them for any of your plumbing needs 👍
I called Pipe Masters back in February for an estimate to “redo” the main water line pipe into our house. I needed the transition from pvc to copper pipe redone, a new pressure regulator installed and a section of the copper pipe removed. Everyone I dealt with was very professional from the person answering the phones, to Arvin who patiently sat through me explaining my “odd” situation to understand what I wanted to do, as well as Bernard and apprentice Michael who showed up to do the estimate and work. Bernard and Michael showed up on time and were very courteous, attentive, and efficient. I like to watch and learn and Bernard was fine with that and walked me through what they were doing and why. I’m sure it slowed him down a bit but he didn’t show any irritation about it, so I am very thankful. :) The day they came it was wet and rainy and the area they had to work in was not the easiest or out of the rain but that didn’t bother them at all. They did the repair quickly without sacrificing quality and exceeded my expectations on the experience. I also got a call back soon after to check if everything went well and if I had any other questions. I would definitely use Pipe Masters again in the future and would recommend them to others.
Pipe Masters very responsive, technician (Izaiah) is skilled, conscientious and through. Diagnosed problem quickly and fixed it. Pricey, but I think the saying You get what you pay for applies. Bottom line, wife is no longer complaining -
Service tech was extremely professional and accommodating.
Steve Laracuente
9 months ago
Neighbor downstairs complained of a wet spot on the bathroom ceiling above her toilet. Customer suspected the was seal underneath was damaged and stopped using the toilet. Wet spot did dry out. Turns out the customer was correct. New wax seal was installed and problem solved the same day. Now a little patch and paint work is needed on the downstairs bathroom ceiling. Plumber Izaiah did a good job of detecting the leak and proposing a solution (new wax seal) along with an estimate of the cost to do the work. Work was paid for quickly with a credit card and the receipt, along with pictures of the work performed was emailed to me to print and file with my other repair paperwork for my unit.
Tropicana Manor
2 years ago
I had a great representative of the company that came down and did a great job. I really appreciate his professionalism and work he put into my home.
Cast iron sewer line was deteriorated on our 50-year old slab-on-grade house. Line kept on clogging every few months. After scoping the line with a camera, found that some of the connecting joints deteriorated so badly that the clamps connecting the joints collapse into the pipe. Pipe Masters developed a couple of repair options and the one we selected was a combination of: (1) using a fiberglass epoxy sleeve in the main line for about 25'; (2) epoxy coating the 2-1/2 branch lines (bathrooms); and (3) installing a new 4 ABS pipe on the outside of the house. Since the mainline traversed through the middle of the house, a pit had to be dug in the slab in one room to uncover the collapsed area, and a trench had to be dug to the outside wall for the new ABS line connection. After uncovering a section of the pipe, found that the bottom of the mainline was deteriorated so badly that the bottom of the pipe actually rotted out completely. Work took approximately 7-days, and we were totally satisfied with the work performed by Pipe Masters. Great communications regarding when workers would be on site, and workers were diligent and very professional.
Bernard and the guys were thorough, professional, safe, and pleasant! From the staff at their office to the plumbers that came to our home were helpful, detailed, and pleasant to deal with and I would definitely recommend Pipe Masters for your plumbing needs!!
Ashley DeCanto
2 years ago
Thank you for the help and great customer service.
Great customer service all the way around. From the receptionist: Pili to the manager: Arven and the wonderful Technicians: Ryan and CJ I was completely satisfied! Everyone was professional courteous and friendly. Ryan made sure that everything was done correctly and how I wanted it. The previous plumber that I had working for me didn't return my call and left me with a leaking connection to my water heater. Arven and Ryan listened to what I wanted to be changed (pipe connections) and got the job done. I must say that it is very hard to find honest and hard-working plumbers nowadays. I would have no problem recommending PipeMasters for their exemplary work. Thank you.
Thank you Arvin, Pili, and Technician Manny, for a first class experience.
I’ve always believed that the tone and attitude of any Company is systemic. What I’ve experienced with Pipe Masters, it’s office staff and customer service, as well as the attitude and workmanship of the Technician, says much about how this Company works.
No fancy ads, no television commercials, no promises, and no extra long waiting times for service.
Call back is very prompt. Fast basic quote with home service time surprisingly fast.
My only wish is the Company stays small enough to continually offer this kind of service.
This will always be my first call for any Plumbing service.
James Kimo Ohta, David Ohta.
Island Adventures
a year ago
Shores O Hawaii
2 years ago
Christensen Knives
4 months ago
Do not hesitate in calling Pipe Masters! Very qualified and professional from the office to the field.
Jaylin Kauwale
a year ago
Pipemasters provided excellent service, was able to find out the clean out to the city and discover a solution to an unsuspected cesspool. They were on-time, professional and very prompt with providing service. Service was very thourough. They were also able to get in contact with the City & County Permitting and get concrete information.
Spoke with Arven to setup an appointment to replace my water heater. He was very professional, gave me quote and all the details such as warranty, brand, schedule etc. Devin and Pukana arrived on time, site checked and returned with the heater. My old was actually plugged and they couldn’t drain it from there. No problem, they muscled it out the door and was able to drain it. Not a scratch to my house. New heater went and next thing I know, hot water flowing through the pipes. These guys know their stuff! Very professional, respectful of COVID-19 safety, and fast. Recommend to anyone who needs plumbing done! Thanks Pipe Masters!
After having issues with a recurring slow drain, someone recommended pipe masters to me. I’m glad they did. I spoke with the manager Jason on the phone and he recommended having a technician come out and inspect the line with a camera which I thought was a good idea.
We scheduled an appointment and Devon came out a few days later to help figure out what was causing the problem. They were able to pull the toilet and put a camera into the sewer line so that we could see what was going on beneath the houses foundation. This was super helpful.
Not only did we find the cause of the problem, Devon also made a few recommendations on how I might best reduce the cost of the repair, which was much appreciated. He and Micah were fast, friendly and very meticulous, making sure to leave the place as clean as when they arrived.
Really couldn’t have asked more from them. It’s never fun to have work like this performed on an old house but they made it as painless as possible. Much appreciated guys, you did a fantastic job. Would highly recommend using this company.
Had them scope out my pipes to identify problem areas, but they went above and beyond that, checking things i hadn't asked about. Excellent customer service, prompt and responsive, provided full details/reports of all work done (excellent for insurance claims). Provided gps tracking and bio pic of technician on their way over. Awesome service.
Anthony Debold
a year ago
George did a great job ! He is a pro and very polite.Pipe masters has come to the rescue again
As soon as we found water leak in our house, I contacted Jason at Pipe Masters Jason responded to me immediately, I sent him pictures and video of the situation and he made an arrangements for someone to come out to investigated and detected where the leak was coming from. Thanks to the hard work, they repaired the leak within that day! Ryan the tech was also very friendly and respectful. If it were not for them, we would have continued to have multiple issues from the leak. They communicated really well with me and I felt really great about the whole process. I HIGHLY recommend Pipe Masters!
Pipe Masters was quick to respond to my inquiry for service and was very informative with the work that needed to be completed. Technicians arrived within their arrival window and reviewed the work needed to be done. The job was completed on time and what I really appreciated was the final walk through and the opportunity to ask questions. I highly recommend Pipe Masters for all your plumbing needs!
Kathy Yokotake
a year ago
I called Pipe Masters to fix drainage issues happening with my tubs and toilets. Two plumbers swung by, Bryan and Gosha, who were phenomenal workers. Very friendly, professional, and explained everything that was going on. Turns out my pipes were actually fine, but the toilets and faucets themselves need to be replaced as they're so old. Really nice folks, had a blast talking with them!
A great experience! On time and efficient. Plumber was so nice and made it a very comfortable situation. Good work !!
Ululani Kapanui
a year ago
From the moment I spoke with Arvin & Pili, they both were very knowledgeable and very pleasant, they both listened to all my concerns and explain the cost and why? Our concerns were theirs.
The technicians they too were very professional, they explained everything from start to finish
We are very thankful. I prayed and ask the Lord to help us find someone we can rely on, and the Lord led us to Pipe Masters....
Thank You Jesus
Clinical Labs of Hawaii
a year ago
Absolutely wonderful service. I called Pipe Master’s because a toilet at one of our locations was overflowing. A tech was dispatched immediately and called me upon arrival at our location. The tech talked me through possible causes and explained what may need to be done with price quotes. He told me he would investigate and call back with his findings and request approval to do the job. Within 15 minutes the tech called back with his findings. I gave approval, and he got the job done.
Kapiolani Coffee Shop - Waimalu
4 months ago
We are going on our 3rd year of using Pipe Masters for our plumbing services. When we call, they are quick, courteous and helpful at providing great service in stressful situations.
Our Warmest Aloha to Pili, Arvin, Izaiah and CJ! Thank you very much! We really appreciate all of your help and hard work.
Candler Weinberg
a month ago
I had an issue with my sink drain backing up due to improper use of my garbage disposal. Arvin answered my call and quickly got all my information put into the system and scheduled service for the same day. The technician, Manny, was friendly, helpful, and explained what he was doing during the entire process. Manny was able to quickly resolve the issue in my P trap and showed me how to try and unclog garbage disposal drains if they back up in the future. He found some other issues related to the backup that weren't my fault and put them into the report, and gave great advice. Hopefully I won't need to call a plumber again, but if I do, Pipe Masters is at the top of my list. Thank you for such great and amazing service!
Plumbers are expensive in Honolulu, but Pipe Masters is worth every penny!
Wallace Nakakuni
a year ago
Zachary Riehemann
a year ago
Good experience. Pukana was very professional and easy to work with.
Lucena Kashiwabara
2 years ago
Ryan Miyamoto
2 years ago
George came on time and fixed the issue quickly. He was very professional and cordial. I recommend this company and especially George!
Mark C Johnson
2 years ago
I am a commercial property manager and I manage a small business plaza with approximately 25 tenants between 2 buildings. The front building had a clogged main drain which services the entire building and flooded out the ground floor units. This happened on a Sunday am. I called Emergency Plumbing and Solar who sent a crew that ran a snake and then a small hydro jet. They could not clear out the blockage after 3 hours working on it.
I was worried it may be a collapsed pipe and could not sleep that night. After all, I had to shut down the water so continued flooding would not happen. Monday, I called PipeMasters and they were very responsive and able to change their work schedule to send out a service truck Monday am. Devin ran a camera and was able to determine where the blockage was. They used the 3500 psi Hydro Jet to unclog the blockage and then they used the wide sprayer to clean and smooth out some tubercular areas. I was relieved that it wasn't a collapsed pipe and grateful for the quick response and action; so were my tenants!
Overall, a quick, thorough and professionally done job. Mahalo Devon & PipeMasters!
leah fukuyama
3 years ago
Pipe Master’s was able to send a technician on the day I contacted them, which was important because our kitchen sink was totally clogged in the wall drain. Izaiah texted me when he was on his way and came right about the time scheduled. He was able to clear the clog and get our kitchen back to normal.
We live in an older home and rust & buildup in our main line was becoming an issue. Pipe Masters hydro jet washed our line in a few hours and so far our flow issues have disappeared. The experience with Pipe Masters was great from initial contact online, via phone to set up the appointment, through the actual site visit with Pukana our tech. Professional, knowledgeable and thorough. 👍
Even before I worked with Pipe Masters I was like, “Man! They got the coolest Plumbing mascot ever!!” Now I can say they have the skills and service to match! From office to the field they were very friendly, helpful and professional. We needed to locate the route of the main sewer line under the slab and access its condition. Pipe Masters had the tech and know how to get the job done with style 😎 🥋 🤙🏽 🔧
I’m a property manager and Pipe Masters is my go to for plumbing repairs. The crew is very professional and friendly. The company is very knowledgeable and they get the job done. Communication with the crew is very good too. Excellent customer service always! I highly recommend using Pipe Masters.
Kawailani Somera-Rickard
a year ago
Raul Dominguez
11 months ago
Called them at the last minute to repair 2 toilets that were broken bc the initial repair company I called did not show up. The person who answered my call was extremely professional and went through an entire lengthy process of detailing what could be the problem and how much it would cost. He also went through many steps in making sure that my family was healthy, which in my opinion, is a great reflection on how the company wants to keep me and their employees safe and covid free.
They provided several calls after that, first letting me know of a more specific time frame of when they would arrive, and then when they were on their way on top of providing a picture of the worker.
When he came, Bernard was very polite courteous and professional. I asked his opinion on things and he gave me honest answers as opposed to just telling me to do or get everything they could offer. We will definitely use their services again and be recommending them to anyone that asks for a referral to a great plumbing company.
Bernard Luong was the head plumber on this project. He and his team were both professional and very knowledgeable. They found a straightforward fix to a major sewer line problem. Although Pipe Masters is the expert on trenchless technology, they didn't push the technology when there was an obvious better solution to my problem. Arvin and Pili are great communicators in the office. Altogether a good team running a well oiled machine!
Bonnie Cooper
2 years ago
For any of you who are looking for an excellent plumbing company, Pipe Masters is the company you should call. They’re friendly helpful and very knowledgeable.
Brian and I have been using them for many years, and we could not be more satisfied with their customer service or their work!
Over the years I have gotten to know Bernard, one of their workers, and I always want him to do the work .... although I’m sure there are others equally as capable, but Bernard has become very special to us and everything he has ever done has been perfect!
With Pipe Masters you will find Quality workmanship, friendly office staff who are extremely well organized, and the workers are always on time.
I strongly suggest not to even bother looking for anyone else, just called Pipe Masters! In my opinion they are the best Plumbing company that Oahu has to offer! Try them and I’m sure you will agree.
Peter Anderson
a year ago
This is the second time we’ve used Pipe Masters for our two restaurant locations and would never consider going with anyone else. Service is always top-notch, utilizing the best and latest tools and technology to get the job done the first time! We’ve had our drain lines jetted and each time the technician shows me the before and after footage they take on their camera scope so you’re never guessing if the drain lines were properly cleaned.
Bernard and his team were amazing. Came quoted performed work perfectly and quote was absolutely spot on! They would absolutely the first I would call when in need of services!!!
Barrett Whitney
2 years ago
Beverly Takushi
2 years ago
I am a repeat customer as Pipemasters, especially Master Plumber George, has always performed professional work. George has a lot of experience and a great personality, too. Both he and his partner wore masks and booties over their shoes so as not to track dirt into my home. George was able to troubleshoot and confirm the problem within minutes. Call Pipemasters for your plumbing needs!
David Cabagbag
a year ago
Deven, Arlan, & Pili was super helpful in addressing my sewer plumbing issues.
I was impressed with the scheduling, communication, explanations and professionalism
Connor Sharyn
2 years ago
Excellent service and very knowledgeable about the replacement of faucet. Came on time, very professional, explained everything and how to maintain to keep in good condition. Cleaned up spotless afterwards and very tidy. I will definitely use them again. George was very easy to deal with and personable.
Deron Yee
Pipe Masters will always be our go-to for all of our plumbing and related needs. We just had another job completed yesterday. Whenever I call, scheduler Arvin consistently answers with warmth and friendliness. He is courteous, takes time to listen to, and makes you feel that you’ll be in good hands with Pipe Masters. Arvin follows up promptly via phone call, text, and/or email. The work that the technicians do is consistently top notch. They are able to undertake the most challenging jobs, to which we can definitely attest! George and Devon did our first job, and Bernard and Micah did our second. These technicians are extremely knowledgeable, professional, efficient, and pleasant. They communicate well so we know exactly what they will be doing and the cost involved. Pipe Masters is unparalleled in the work that they do and the aloha they extend.
I was informed by the BWS that I had a leak on my property. Since all of my plumbing is above ground, except from the street to the house, I hired Pipemasters. Within an hour I had someone at my home to provide a no cost estimate, within an hour from that I had a written proposal and within an hour of that I had a scheduled appointment for the next day. The work was completed as explained and quoted. They had good COVID awareness, we’re on time and completed the work quickly with minimal disruption to my life. They left the workspace as neat as they found it.
I will use them in the future for my plumbing needs.
Kristi Manguchei
2 years ago
Pipe Masters responsiveness exceeded expectations. I placed the first call to their office wat 1145am on Monday. They were on site by 3pm same day. Repair needed a part so they came back at 1pm following day to replace and finish the job. Their communication via text and phone was clear, professional and thorough from start to finish. Nice to work with a company who understands excellent service!
Gena Marie Travis
2 years ago
We have a major project coming up and found them to be very knowledgeable, informative and friendly. It put our minds at ease to have such great rapport and confidence from the very beginning. Don’t hesitate to call Pipe Masters for all your plumbing needs. Professional and trustworthy.
Excellent work by qualified professionals
Kathleen Wescott
2 years ago
Despite the fact that no one wants their toilet to be out of commission, these plumbers got the problem straightened out in quick order! Efficiency is the key to their operation from the initial phone call for assistance, to the coordination by Pili, to the repairs done by George & Brian! If you need help - this is the place to call!
Dennis Lind
10 months ago
THe plumber who came was personable, knowledgeable and patient with my lay questions. He solved the leak area and gave guidance as to how to repair it.
Kaulana Chang
2 years ago
Definitely recommend Pipe Masters 100%!!! They are very professional and responsive. Reminded me of our appointment and contacted me before their guys came. George was very helpful, informative and. professional. He was the kind of guy that you felt was being honest and looking out for our best interest. They were very thorough in their inspection and provided us with a video copy of the pipe inspection. Definitely worth the money! Glad we got their opinion rather than going with the first company that I think was trying to play us. The inspection is definitely worth it in the long run.
They were on-time on the scheduled day and did a great job! The company was professional before and after the job by confirming their appointments and making sure everything was to satisfaction.
Jenna Randles
3 months ago
We requested the sewer line be scoped on an older house. Manny, the technician, was great! He was friendly, explained everything to me and answered all my questions. I spoke to Arvin on the phone when booking the appointment, and he was very helpful and easy to talk to. Overall great experience. I will be using them again.
Leslie Hayashi
2 years ago
Pipe Masters crew were polite and professional. They confirmed the work that needed to be done - locating the existing cesspool which they marked and scoped out the existing drain line to see what kind of future repair work needs to be done. I promptly received confirmation of the paid invoice along with the video. And I appreciated the follow up call from the office to make sure I understood what the next steps were. This is an extremely thorough and customer-oriented service.
Bernard came to check on broken pipe, gave an estimate, we said okay, he had the parts, and in no time everything was back to normal!!
Great service!! Thanks Bernard and the other guy, didn’t get his name, thanks to both of them!!
Pipemaster is very quick to respond and have very highly qualified, experienced and professional workers conducting investigations and repairs. I have used them on multiple projects and they never fail to take care of any problem or repairs needed. Got them in my contact list for quick reference. Have referred to a number of my clients for professional plumbing services
Professional, friendly staff showed up ON TIME, reviewed the workplan before proceeding to be sure we were agreed on scope of work and cost estimate, then proceeded to work quickly and efficiently with minimal disruption to our family. Once the work was completed, they provided an overall assessment of findings and charged only for the work actually completed. I am certainly going to recommend them to others, and feel like I have finally found a plumbing service I can count on.
Our water main sprung a leak and we had a difficult time finding a plumber that would work on it because it was plastic and not copper. Pipe Masters immediately responded and offered to send someone out within 2 hours. They were always on time to their appointments, and were friendly and professional. The technicians even temporarily patched out line while they waited to receive the necessary parts to permanently fix it. I'm so thankful that we found this company and that they were able to help us in this difficult situation.
Excellent pricing. Excellent service. Incredible communication skills. Job completed on time and within estimate quoted. Would definitely recommend!!!!
StAugustinebytheSea CatholicChurch
a year ago
Mahalo again to Pipe Masters for assisting us with our church restrooms. We appreciate your great service in helping us every step of the way. Mahalo to Izaiah and crew for the fast and efficient service. He was able to spot a leak and refused to leave it without repairing it. Izaiah called your office to get a quote and was able to repair the leak on the same day. Thank you, Pipe Masters, for your awesome service once again!
I enjoy hiring technicians that have pride in their work. I've used Pipemasters 4 times now and I was lucky enough to have the same tech and his assistant all 4 times. Repeat workers around the place make the job go easier. They know the house and it intricacies. Devin the tech and his assistant Micah are top notch. On time, polite, going the extra mile. Never had a call back from all of their jobs. The office dispatcher Arvin does a great job. Professional, detailed, courteous on
the phone. Its just how I'd like a company to run if I owned it.
I have a fairly new house with three granite showers with cast iron drains that were beginning to rust fairly badly. The last thing I'd want is to have to rip out the granite in the showers to replace the drains. Pipemasters came to take a look and proposed removing the rust and relining the drains with their unique epoxy coating process. Bernard and associates came on time and with a couple of visits recoated the drains with a nice thick layer of epoxy. The drains now look great and should last for a very long time. A job well done! Not only great service and super communications with text reminders and on their way notifications, but warranted as well!
Thank You Bernard and Pipemasters.
I have worked with Arvin and his team of experts at Pipe Masters for many residential sewer drain line and gas line Inspections. On time, prompt inspection results delivered!! Its also great to see how the owner, Arvin, is always involved to make sure that his team delivered excellent service. Will continue to work with Arvin and his team in the future. Mahalo, Pipe Masters!!
George was awesome repairing the cracked pipe in our condo. Very professional in completing the job. He was so knowledgeable and walked me through the entire repair. I couldn’t have had a better repairman. I will recommend George and Pipe Masters to all my friends as the best plumbing company in town ! Thanks George you are the Man when it comes to pipe repair !
carolyn fujioka
10 months ago
Very responsive and explained everything in detail. Friendly and professional staff.
Doreen Tanaka
2 years ago
When called, they responded quickly. We scheduled work and they were on time. Very professional. Kept everyone informed of progress and work to be done. Explained simply and clearly. Completed the work so very seamlessly. I got photos before and after and of the damaged pipe. Pipe Maters' team did everything to minimize the stress and get things done to a very high level of excellence. Thank you.
Keri Powlison
3 months ago
We had a big leak in a crumbling galvanized pipe. Bernard & Manny came to look at it at 8:30 am and were able to replace it on the spot in less than 2 hours. Very professional, very quick, and they did a fantastic job.
We mistakenly cut a main pipe from the street to a neighbors house at 2:30 pm on a Friday. We called both PipeMasters and Honolulu Board of Water Supply. The board guys came fist but declared it private and not their kuliana. Luckily, PipeMasters were close. The got there while the BOW was still there, and fixed the pipe in 10 min. Saved the day!
I'm a professional residential property manager and one of our properties had a problem with a sink drain essentially collapsing from corrosion under the slab. Pipe Masters came out and ran their camera to diagnose the problem and provide us with cost-effective solutions. Due to the scale of the project, we also got bids from 3 other plumbers. One wanted to completely rip up the kitchen, cabinets, and floor to trench the drain pipe. Another proposed a no-trench repair solution that was close to $20k. Pipe Masters assessed the situation and came up with a reasonable solution costing much less and completed the work in a timely and professional manner, causing minimal disruption to our tenant and cost to our client. I highly recommend Pipe Masters.
I had Pipe Masters come to unclog our outdoor underground drains connected to our rain gutter downpipes. They quickly determined that two of the three pipes were just leaves and easily “uncloggable” (is that a word?) They showed me how to maintain it. The other pipe was a little more involved, but they were able to clear it pretty quickly. They showed me what can be done to prevent/minimize future problems, and this info was just as helpful and as appreciated as having the drain cleared!
I like that they're pretty straight on their charge. Technicians answers your question and give quotes upright.
Isaiah and Kobe were very professional, effective, efficient, and they explained what they were going to do every step of the way. They conducted hydro-jetting on our pipes in under three hours; Isaiah excellently installed a new toilet; Kobe graciously repaired a shower head; and Arvin provided communication before and after service.
Michelle Van Rafelghem
2 months ago
Very responsive and worked us into their schedule. Arvin was awesome! Manny was thorough and accommodated some of the other requests my clients had. Much appreciated!!!
Phyllis Takara
6 months ago
Sinks in bathroom and kitchen were plugged. Isaiah and CJ worked on everything and I am quite satisfied. Everything is working well. So grateful for their expertise.
Their communication was amazing. Very professional and on time. They do so many more services which we will be going to use
Bryan Ashlock
2 years ago
Totally Incredible company to work with.
Responded immediately to our request.
Very professional, a SOLID COMPANY.
I would recommend anyone to feel confident that the job will be beyond your satisfaction. Thank You George for always being there when we need you. Keep your beautiful personality, because that is what your company is all about
Keeping the customers happy. As always you continue to excel in customer satisfaction.
A HUGE MAHALO
CHEF ASHLOCK.
Pipe Masters is the BEST! Arvin & Pili are incredibly responsive & on the ball with assisting customers needs. George & Devin (the actual inspectors that I've worked with) are a wealth of information & very professional while dropping knowledge bombs on you (maintaining their local chill demeanor). I HIGHLY recommend calling Pipe Masters for all your plumbing needs!
Rome Del Mundo
3 years ago
Pipe Masters were very knowledgeable, friendly, and get the job done. They explained the specialized task that they were working on in a manner in which I could understand. They are reliable and I highly recommend them.
Richard Silva
2 years ago
If anyone is looking for a plumbing company, look no further than Pipe Masters. George there technician was on time and very efficient with his work, those photos helped a lot from starting his work and after completion.
Thanks Pipe Masters
The masters at what they do
Never have I thought a local plumbing company would have pulled a miracle. I initially reached out to Pipe Masters after I searched for plumbers on Google, and they turned out to be the best contractor I have worked with.
They were the only plumber that actually sent out a technician to investigate my water main leak, provided a list of options I could proceed, and executed the job in a quality and timely manner. Every other plumber I contacted had either ghosted me or could not do the job due to lack of availability.
As for my leaking problem, I thought I could hold it off longer until Pipe Masters could stop by after I got a landscaping crew to remove a problematic tree that obstructed the main. However couple days later the leak had gotten worse and my water pressure had dropped to a dribble.
As my day was getting worse, I received a phone call from Steven from Pipe Masters telling me they arranged a landscaping crew and a plumbing technician to work in unison to remove the tree and repair the main urgently. I could not believe it.
During the morning I was afraid I would lose running water for who knows how long. Right before the sun went down, my house had running water again. Turns out my water main had been assembled poorly by the original contractor and I must have been leaking water for a long period.
I could not thank Pipe Masters enough and I highly recommend anyone who may need plumbing work to not hesitate reaching out to them as your plumber. They will get the job done well and swiftly, in compliance to the city's code. Best of all you will get a very fair price for the work they put in.
Believe the 5 star reviews in this listing, I would give the business a 11/10 if I could. Mahalo to Izaiah, Bernard, Arvin, and Steven for their help.
Pipemasters sent us George, who we have used before for the repair of a poorly done shower drain, and he was great! He communicated with me through the entire thing, no surprises on the invoice, and asked for approval for doing anything that would cost extra. Pipemasters has saved the day once again!
Met with George and he was very thorough explaining the problem we have due to our 1940...11 pipe issue & leakage. My goal was to find where our sewer pipe is in our yard so we can have it repaired. Now we know & got some work to do! Mahalo & I was very happy with the outcome. Due to my funds we will take it from there to get it fixed ourselves....Mahalo
Had a major backup issue and upon inspection found that the main line out from the house had holes and was disintegrating. The guys informed me of my options and were very knowledgeable about the process of installing a new pipe using a hydraulic ram. Gave me a straightforward estimate and honored the contract. The crew was prompt and worked past the 8 hours every day. They handled all the problems that came up during the job. Very professional, efficient and courteous and everyone was on the same page. After the great job they did, followed up to see if there was any problems. No problems. 100% satisfied. Pipe Masters is the plumbing solution, from minor to major problems.
Sandy Borders
2 years ago
Goerge was very professional from arriving to my home to completing the job. Ive never had interaction with s repair tech as with him. He sure is very experienced & knoelegable as well as respectful. Thank you so much!
Plumber installed a new laundry sink. He was thorough and professional, and left the work area neat and clean after finishing. We will definitely use them in the future.
Bonnie Cooper
3 years ago
We have used Pipe Masters for many years, and I would highly recommend them to anyone in need of a plumber. I find them to be honest and to do excellent work. They are friendly and do everything in their power to take care of your problems when you need them. I would never consider going elsewhere for plumbing work… So I highly recommend you try them if you have any plumbing problems. Excellent company! Bonnie Cooper & Brian Joy
christina Silva
2 years ago
I had a great experience with Pipemasters.
I was texted the name, picture, and a description of the tech assigned to inspect our pipes. They arrived on time and. were very professional. Devin was very through with his inspection. He also answered all of my questions in a very clear and concise manner.. He provided great options for our situation. I appreciated his knowledge and professionalism!
Thanks!!!
Christopher Lee
2 years ago
Professional service who took the time to explain what was going on and was very detailed.
This is our second time using pipe masters and they are great! Communication is fast and solution oriented with office staff Arvin. Technician George is fast, honest, and knowledgeable. He installed a main water pipe for hot water line in 2019 and it's still going strong. Our latest job included removing a waterline behind our fridge and fixing a running toilet. He also saved us some future aggravation by replacing a rusted kitchen sink trap. We didn't even know it was rusted but he found it while inspecting our sink. And an added bonus is that they take pictures and do a detailed report on the work done at your house. It's very convenient to have that information for future repairs.
Lynette Baerman-Cubit
2 years ago
Very friendly and knowledgeable. Explain all the work and why. Liked that the took their own temperature after taking mine, during this time of a pandemic you just can not risk it. Thank you again. Will keep your number for future reference and work!
The guys were great - they told us exactly what they would do and why, and even when they discovered additional complications, they kept us informed every step of the way as they did the work. They were professional, and everything was completed on time and on budget as promised, and when they finished, they cleaned up after themselves. We were very happy with their service, and would not hesitate to use them again in the future.
rojil peralta
3 years ago
On time, on budget with them. Very professional. Work completed came out very clean.
Will use pipe masters for all major plumbing from now on.
Charles Whang Jr.
a year ago
Rachael Burwell
2 years ago
Being a property manager, I rely on vendors to complete jobs. Pipe masters did an excellent job and repaired everything to our satisfaction. They were timely and communicative. Will definitely continue to use their services!
Allison Pereira
2 years ago
It was a pleasure dealing with Pipe Masters. You can tell they take pride in their work and care about customer service. They also make safety a priority for their employees and customers, which is much appreciated in the midst of this global pandemic. I booked an appointment over the phone with Arvin who was polite and informative, and received an email and text to confirm my appointment. I was also texted when my plumber George and his apprentice were on the way and was able to track their route online so I knew almost exactly when they would show up. They wore masks, gloves, and did temperature checks, and were conscientious about keeping things clean while they worked. George explained things well and kept me informed about the situation and the cost, which was the same as I was quoted. Payment at the end was able to be done online, and I was given a company mask as a gift, which added a nice, personal touch. To top it off, I was contacted by Ryan after the visit, to make sure I was satisfied with how it all went. I will be happy to use them again if needed!
Daniel .Smeller
10 months ago
Great service. I will use them from now on if I have any plumbing problems.
Kelly Yamasato
9 months ago
We had a great experience with Pipe Masters from the initial evaluation, scheduling, actual work, and follow up. Their quote was also quite a bit less than that of another company. Will go to them again for future work.
Michele Baginski
2 years ago
unfortunately the last plumber that worked on our toilet
installed the wrong part. Bernard was able to correct the problem in
a short period of time and warranty work for one year.
on time cover prepared, easy to talk to , answered all my questions and friendly too. I completely feel confident to refer Pipe Masters to those in need. Mahalo nut loa !
broke a hose bib and Pipe Masters came out on the promised time and fixed the issue quicker and more efficiently then expected. They were very busy today however they squeezed me into their sscheduleThey are very professional and courteous. I would recommend them highly
Corlis Okimoto
a year ago
Very professional, courteous and prompt
We were happy the first time we used Pipe Masters so we called them again for help and was not disappointed. Devin was very helpful and answered all my questions.
Excellent service! 5-stars and 10 ratings should be earned, and this company does things the right way. They set expectations from the beginning, follow-through on every single commitment, keep you updated real-time, send you photos of the work, and check on satisfaction at the end. Arvin and team are very friendly and honest. Great customer experience and will definitely continue to engage their services.
Imagine prepping dinner for a party of 12 and suddenly discovering your kitchen faucet has sprung a BIG leak! I was frantic with just a few hours before my guests arrived and half the meal uncooked. I found Pipe Masters on Yelp with positive reviews and gave them a call. I’m so glad I did!!! Trudy took my call and assured me someone would be out to help me between 3-5pm. By 2:45, I was sent a text saying my guy was headed to my house! I was so relieved!!! Devin was my hero for the day! He came in, assessed the situation (broken faucet) and told me exactly how much it would be to fix (flat rate). By 4pm, I had a brand new faucet and thankfully got my meal on the table for my guests in time! Thank you Pipe Masters!!!
Ryan Shinoyama
2 years ago
Jennifer Gonzales
3 months ago
We had an unfortunate incident happen at one of our rental properties but didn't know if there was an active leak in the walls. Arvin with Pipe Masters explained the whole process of will take place and gave me pricing up front. Once the tech went out and did his diagnostic, we were given pictures showing what was investigated as well as recommendations of things found. I highly recommend Pipe Masters, not only are they locally owned, they are very knowledgeable.
They were on time and being able to track them to see how far away they were made it a lot easier. They were also quick with the repairs and answered all of my questions.
PM is a legit, responsible and professional company who really goes the extra step to make sure they understand your problem and will provide you the best solution along with including other options to consider without any pressure tactics to scare you into doing something not needed. Their price may be higher but when you think about it, the breakdown of their costs is all straight up business cost.
2nd time using them and they haven't disappointed us. I'd pay the little extra to have the peace of mind that the job will be done right by qualified technicians
and a company who will stand by their work.
We contacted Pipe Masters based on our internet comparison — for our toilets that were acting up, not filling the tank, ghost flushing, etc. So glad we did! Very impressed with their service from start (appt scheduling) to finish (follow up from office supervisor to ensure everything went well) — they’re responsive, professional, thorough, honest, and personable. They’ll be our plumber for future issues for sure.
Robert Thompson
a year ago
From first contact to doing the job they were professional and cared about the customer. They quoted us for half the price of their competitors. They quoted us for replacing the shower valve but they also installed a new shower head and faucet and caulked the bathtub which went the extra mile. I would high recommend them for a future plumbing service.
Markella Chamoun
11 months ago
I highly recommend Mario and Pipemasters for your plumbing needs❤️
I’ve used Pipe Masters a few times and I can always count on them to get the job done. Bernard has been my service technician and he’s always on time and gets the job done fast, but more importantly does the job right. During these uncertain times with COVID, Bernard and his helper are always masked up and actually leave it on during the entire job, unlike some other companies I’ve used before. He carries an ipad on him and can provide a quote on the spot. Once I approve the work, If Bernard doesn’t have all the materials on him, he’ll pick up the materials and finish the job that day. I’d highly recommend Bernard and Pipe Masters and will continue to use them in the future!
Bernard was very friendly and knowledgeable. Did a great job replacing old shower with a new one. Highly recommended.
Randolph Sakauye
2 years ago
2nd floor pipe was installed incorrectly by contractor and began to leak into below garage due to wear/tear. Pipe Masters quickly found souce and repaired with minimal cutting and no damage to floor/cabinets. They further offered discunts to minimize costs
shirley santos
2 years ago
Satisfied with the service. Technician is very professional. Highly recommended.
I got same-day service with great professionalism and awesome customer service! They gave me estimated cost ahead of time I’m stuck to that price. Great work!
Emily Shinsato
2 years ago
Bernard was on time, found the leak and fixed it. It was behind the concrete wall. I am very happy overall. They were awesome!!!
Great quality job . Recommend this company for sure . Thanks
Juliet Romero
2 years ago
The team at Pipe Masters made routine annual testing for the City of Honolulu experience pleasant. We coordinated with live professionals with excellent customer service, and their secure safety protocol kept our staff safe at a comfortable distance. Their scheduling email reminder was informative of the technician and the time we received service. Rapid response to our deadline requirements! Absolutely will be utilizing them in the future.
Francis Chandler
3 years ago
Rick Schneider
2 years ago
We needed a water heater replaced. The entire experience was extremely well handled. Everything was made clear and the exact price quoted was charged. The work was done promptly by a very professional and personable team. There were no negatives at all. I will be pleased to use them in the future.
We own an old home and are in the process of bringing it up-to-date. We needed our gas water heater installed ASAP. We tried contacting several companies with no luck. Because this was kind of a last minute job, no one could really fit us into their schedule…until we called Pipe Masters. I started by speaking with Arvin via phone. Up front, it wasn’t a short call. He had several questions and I made sure to answer each one to the best of my “non-plumbing knowing” ability. Thankfully, Arvin was very patient and understanding. He was able to schedule our installation just four days from the day we were speaking. He also went over some standard information and was able to give me an estimate. On the day of the installation I received an email notifying me that Devin of Pipe Masters was on his way. My appointment was at 1:30 and they were pretty much on time. Arvin advised me that the job was going to take about 2 hours. Turned out to be accurate. Devin and Micah were done by about 3:30. Before Devin and Micah began their work, I was informed that there was going to be some issues with the installation. My wife and I weren’t surprised.? Like I mentioned in the beginning, our home is old. The water heater that was being replaced was old and hadn’t been working for almost 7 or 8 years. The connections and piping were old and rusty and had to be replaced, which made the cost of the job higher than what was initially estimated over the phone. Devin explained all of this to us before they began working and gave us the new cost, which we were more than comfortable with. What really made our experience great was that towards the end of the installation, while Micah was making sure everything looked in place and good to go, Devin was able to answer some questions about a potential update/repair we wanted done to our sewer. He took a quick look at the layout of our plumbing and gave us some options of what could be done. I appreciate that he was upfront about the cost and that overall it would be a big job. He even gave some details about what it would take to complete the job. At the end, Devin drew up our invoice and we paid via credit card on the spot. I was emailed a copy of the invoice before they left. The next day Arvin called to follow up on my experience and answer any questions I may have had.
Overall I appreciate the level of professionalism we received. I don’t have a lot of experience working with plumbers, so I can’t really say how the cost of their service compares to others, but I do feel the quality is there.
It is important to note that if you need a new water heater, Pipe Masters can help you shop for one. We purchased our water heater along with some of the connections separate.
Will we go with Pipe Masters for that upcoming big sewer job? It’s tough not to after the great service we got.
mark Fujimoto
2 years ago
Nathalie Champion
a year ago
Great tech, prompt, friendly and professional. As a realtor, it's important for me to be able to recommend good businesses to my clients, and I love recommending them!
Ryan Hironaka
2 years ago
We have used big companies in the past like rotor rooter & such, they've all gotten the job done. However, this time I decided to go a different route by trying to find a company that was as close to the house. My theory was the company would have more at stake if the workmanship & service through word of mouth would get around faster than online (at least in our small, close knit community). GIVE Pipemasters a try (I did & VERY HAPPY w the work they've done). +AAA
Pipe Masters are a very prime example of an excellent business. Very professional and responsive from start to finish. I called them as soon as we had a little emergency at one of our properties, and their customer service handled it with urgency and reassurance. They even send out notifications for technicians arriving on site and arrive well within the estimated time frame.
I got to observe the technicians complete the work, and they were very focused and direct with their service. Much mahalos to Ryan and Brian for taking care of us and keeping us informed along the way. And also to Arvin for making sure all the invoicing and details were taken care of! I'll say it again, Pipe Masters are a very prime example of an excellent business.
Luke Korkowski
a year ago
Pipe Masters did a pipe scoping on my home. They were professional, courteous, timely, and thorough. You know how you always wish tradesmen would just make your life easier by being on time, doing what they say they're going to do, etc.? Yeah, that's these guys.
I happen to be a real estate broker as well, so now I'll be recommending Pipe Masters to my clients.
robin r ching
2 years ago
Very competent diagnosis, well explained, helped to find hidden plug.
Great value.
Ryan and his team went way beyond what I expected to fix my hot water leak problem. They ended up simplifying some previous repair work so that the new plumbing is a better design.
Meg Lauritsen
8 months ago
Responded quickly and did an excellent job.
Mei Hui Chang
2 years ago
Professional, friendly, efficient office staff. Experienced plumber who explained what he was going to do, accomplished job competently, and cleaned up work area. Office follow up also appreciated.
Darline Roman
2 years ago
Always helpful in a timely manner. Top notch service
Pipe Masters is such an exceptional plumbing company. Unforseen plumbing problems will occur, that’s life. And you would hope for a swift and pain free solution to that problem. That is exactly what I experienced today. This morning my shower head surprisingly would not shut off, and water continuously flowed despite all my efforts. After shutting the main water valve off (with some outside help of course as I’m clueless), I immediately contacted Pipe Masters, and they were able to dispatch one of their experienced plumbers out to my area. It was like calling 911 in an emergency. I called and they responded quickly in the timeframe that was set. The technican George was punctual and after a few questions had several possible working diagnoses to my pressing scenario. After doing some tests and inspecting the problem area, he arrived at the solution, went off to get the necessary parts, returned and went to work. Whew ... I breathed a huge sigh of relief. George was a very curteous, professional and above all a friendly guy. And as a side note during this COVID-19 pandemic, he wore a MASK. He was very informative and explained exactly what was going on, all the while including me in the whole process. I would highly recommend Pipe Masters to anyone seeking an immediate fix to all your plumbing needs. They are very comprehensive in the services that they provide, and I would immediately reach out to them again in a heart beat. Mahalo!
Everything was excellent. Manny was on time, professional and stuck around to answer all my clients’ questions with patients.
Michelle (Shellz) Glasco
3 weeks ago
Manny was nice and explained the process in/out 1.5hrs
Arrived on time, finished on time, very professional. I will use them again
Kainoa Gillette
2 months ago
I called Pipe Masters at the end of the day for an emergency call the day before a 3-day weekend and they were the only ones to respond. Isiah took care of my drain clog and I could rest easy over the weekend. I will call Arvin and the crew at Pipe Masters again!
Ladd Baumann
8 months ago
Efficient and helpful
I contacted Pipe Masters because of a slow drain. After explaining my situation, Arvin took the time to explain in detail what the possible causes could be, the differences between snaking and hydrojetting, and the possible outcomes between the two methods. I eventually chose hydrojetting which solved my problem. Izaiah and his coworker (sorry didn't get his name) came on time, discussed and inspected the problem with me, explained the hydrojetting process, went over my estimate and got my approval before starting. They were very patient, didn't mind me asking questions and explained what they saw as the camera went through the pipes. A few issues were noted after the hydrojetting was completed. Again, Izaiah explained my remediation options, addressed my questions and mentioned that I'd be receiving an estimate for the new work in a few days. I appreciate Arvin's and Izaiah's attentiveness and patience and would gladly look forward to working with them again.
We have used Pipe Masters for our business for a few years and they never seem to disappoint. Arvin is wonderful at assisting with our Backflow Prevention test that is required by Board of Water Supply each year. They are all friendly and professional. Would highly recommend them for your business needs.
Asian Sensation96
a year ago
I highly recommend Pipe Masters to everyone! They are friendly, courteous and super efficient! They do a great job at a very reasonable price!
Arvin the manager even called to check how things went after the job was completed. As well as go over the problem and solutions.
We have used Pipe Masters in the past and will continue to use them in the future! Thank you for such great service!
Lori K
Very professional team following strict Covid protocols. There was clear explanation of the work to be performed, covid requirements as well as an estimate and breakdown of all charges.. Texts and e-mail reminders were helpful as well as a follow up call to ensure that there were no problems.
Fast, responsive, great customer service. Explained the process that was going to be done and explained thoroughly what was wrong after process was done. Overall great experience. Thank you!
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