Best New Tank in Honolulu HI

Replaced all waste lines for 20 washers. Replaced old galvanized hot and cold water lines 4 20 washers. Did a good job on the plumbing and it should be ready for the next generation. Our downtime was kept to a minimum a job well done..

Excellent job, Kama Hele! So pleased with all the work they did for us today. They went above and beyond to ensure our piping was repaired and not leaking. Highly recommended!

Pueo Plumbing arrived as schedule and the work performed was very educational. Even though what was detected was not great news but it gave proper insight of what needs to be done. The clog was cleared though and we're good for now. Thanks Pueo Plumbing. Great job!!

I called Air-o-Smith after receiving a call from my tenant that the water heater was not producing hot water. Air-O-Smith coordinated an appointment with my tenant.

During the initial call, I asked how much it would cost to replace my water heater and explained to them that I wasn’t sure if it needed to be replaced. I wanted to see how much it was going to cost me in a “worst case scenario.”

The lady asked me how old my water heater was and I said it was at least 12 years old and she said, “Well, it probably needs to be replaced.” (Or words to that effect) She then quoted me a price of $795 plus tax. I assumed their plumber was going to check the water heater to see why it was not working properly before replacing it. (You know what happens when one assumes. Lol Well, you get a water heater for $850 plus tax. lol)

While replacing the water heater, the plumber determined that a ball valve was broken and needed to be replaced and it would cost an additional $75. My tenant tried calling/texting me to inform me of this; but I didn’t receive the text and missed calls until hours later. I called him immediately; and, he said the plumber had already completed the work. He (tenant) told me that he told the plumber that he should not start the work until getting an approval from me for the additional cost. The plumber called his shop and the lady told him to do replace the water heater anyway.

I was happy with their response time and their willingness to schedule an appointment with my tenant.

However, this is what I was not happy about: First, I think the plumber should have checked out the water heater to see if it could be repaired before just assuming it needed to be replaced and replacing it. Secondly, Air-O-Smith wanted to charge me an additional $75 to replace a plastic ball valve, but charged me $55. (Still quite pricey when you can purchase a ball valve for about $5-$10 and the installation is as simple as screwing a hose onto a faucet .)

I think they should have received an approval from me for the additional costs. I believe they didn’t want to get my approval because they were afraid I might go with a company that could complete the job for less cost.

After I received the invoice with the additional charge, I called the lady and she was very rude; her demeanor was quite the opposite from when she was trying to earn my business. She kept raising her voice and was quite argumentative when I disputed the charge.

I feel as though the company took advantage of me since they weren’t dealing with me face-to-face. Would I use this company again? Probably not. If you want fast service, this plumbing company might be the one for you; but be prepared to pay for a “surprise” increase over the quote they give you.

I called these guys on a Saturday morning and they were at my place by 10am. Polite and professional, they were using masks and were good communicators, showed me exactly what needed to be done and got me a quote and fixed the problem on the spot. Everything was fixed by lunchtime and i was completely assured that it was done right. i'll call them again.

Darian corpuz is knowledgeable professional and has great communication!!!! Mahalo

Great guys hard working good work

I would give Shon B. more than 5 stars if I could!! He was friendly, informative, and provided a fast and efficient job. And as for the $$$$ price to replace our leaking toilet’s wax ring—Shon’s accommodating and speedy service made it worth it!Live in a 1-bath unit of a high-rise building. Found out our toilet was leaking after 5pm on a Friday, and it needed to be resolved ASAP. I have used Roto-Rooter and other guys before, but Steve’s Plumbing Service was the first business I saw that wasn’t “closed” on Google’s list of nearby businesses. My call was answered right away, followed by a brief hold, and my appointment was set in less than 10 minutes. Although they had to reschedule my initial 12 PM appointment the morning of due to another job, I appreciated the dispatchers’ notifying me immediately. They called me first thing the next morning and had Shon come right away. Thanks again for your great customer service!

These guys are great... you should use them!

The entire AC system at our unit this company installed at the Central Ala Moana project was down within a few months after we moved in November 2021. Half way through the 1 year warranty period, May 2022, their repair service came refill the freon and re-taped piping. A few months later Oct 2022 the system stop blowing cold again due to freon leak however the warranty expired in Sept. It seems like they did what was needed just to get pass the expiration period. The slow leak from installation continued and was never addressed completely. They are not willing to provide further service and only told us to refer to system maintenance documentation. If you are making a new home purchase, make sure to check all the contractors involved.

EXCELLENT 💯JOB GOT WATER HEAT 🔥

So terrible. Don’t ever use. Wish I could give them no star

Not nice to
Me