Best Toilet Repair in Henderson NV

Absolute rip off artists! I sent a request in to have leak detection done from meter box to PRV in garage to find my main leak. (I had already diagnosed a main leak on my own). They sent a salesman out and all he did was verify the exact same area of potential leak and then hit me with cost for replacement of the entire line through them. $49.99 charge when I have a list of 10 other companies that we're willing to come out for free and do the same. Hydrojet pros made it seem like they were going to pinpoint the leak. Don't use them! I basically paid $49 to have someone agree with me ha!

My company has literally spent thousands of dollars with this plumbing company. Every time they came for the same issue they sent a different plumber so we would have to explain the situation over and over again each time. Every single plumber that came out offered a different solution at varied levels of cost to us and our landlord. We have old pipes and tampons, wipes, and toilet paper get stuck in there. They suggested a clean-out after coming multiple times to the location to snake the pipes because they said that we would be able to snake it ourselves, which cost hundreds of dollars, and that didn't work and we couldn't snake it ourselves. They suggested that we flush the pipes, we did this twice, costing hundreds of dollars, that didn't work. They came and snaked no less than 6 times over a six month time period. The last time they came I was out of town and my assistant was there. They snaked and reported that there was actually nothing wrong with the line, but happily charged us another $170 for the work of doing nothing. We finally resolved the problem ourselves by putting in a new toilet. We did the work, we didn't have Cassaro do it, and we haven't had a problem yet since putting in the new toilet. We paid them thousands to do all this work that never resolved the problem when all we needed was a stronger flush toilet. To make matters worse when they came the last time since I wasn't there they couldn't collect the $170 check. They sent us a bill. I tried to pay online and over the phone but they charge a 2% fee for using your debit card. Credit card fees are standard for clients to pay you this day and age. When I complained about the fee and how we had spent a great deal of money with them they told me I could go elsewhere and Rosanna said I could knock myself out when I said I was going to report them to the BBB. What kind of customer service is that???? They send different plumbers every time, who offered us useless, expensive, and different non-working solutions every time, then squabbled over a 2% fee when I wanted to pay them their $170. I hope the extra $3.40 was worth this review and the loss of all our future business and any business I might have referred to them, which I am in the habit of doing for companies I get good service from. I'm sending them a check because it's ridiculous for a company in 2016 to charge a percentage for paying with cards. Wake up, it's not 1980. I have such high standards for customer service. It bothers me so greatly to be treated this way. Customer service is always the most important part of a transaction to me. I'm so terribly disappointed in the way I've been treated and especially with the interaction with the people on the phone. All for $3.40. What a waste.

You could speak it whatever but you got a mansionRoy arrived on time and did an excellent job I’m getting the pipes draining again. Thank you.

Was not on time and didn’t fix the pipe properly my water line was leaking causing a high in my water bill just before the leak itself it was at $300 now it is at When they “fixed it” my water bill is now $500 a month and rising

So far so good will update

Quick and efficient service.

My family has used Jay's plumbing for years. Ask for Jerry and you won't be disappointed!

My new water heater was installed well within the timeframe estimated. Steven was nice and professional, worked efficiently and left everything in good order and clean. Would recommend Adaven again!

Red Carpet Plumbing came as a recommendation from my mother-in-law and they are absolutely great! I called them at 7 am today and they had a kind, knowledgeable plumber at our house by about 8:45. The only work we needed done was the installation of a kitchen faucet and disposal, but they gave us an extremely fair price since I had already removed the prior faucet and disposal. Our house is over 10 years old now, and is getting to the point where things like plumbing need replacement, and you can bet we'll be calling Red Carpet again for any future plumbing needs! I highly recommend them!

Professional and courteous. Always on time and knowledgeable. Terri ( office staff ) routinely calls me to schedule maintenance appts; making it easier for me to know they will be completed in a timely manner. She's friendly and helpful. Alan has been our follow up technician for the last several annual service calls. He absolutely knows his product/job, and always takes the time to answer my questions without hurrying me along. My husband and I view this business and it's employees to be honest and committed to giving excellent service and advice to their customers....:)

Jack installed the two toilets I had ordered and was very professional
in their installation. I highly recommend him and his workers who are very
likely to be true professionals.

M. Wilson

Brandon came out and fixed my toilet leak. He was on time very professional and knowledgeable about plumbing. He was able to answer all my questions and even give recommendations for the future

Good, responsive service. Fair price and did just what I needed for installing new water softener. Would recommend.

Went in for a estimate on kitchen counter tops. And the lady who took care of us was absolutely amazing!!!! Her name is Edie, and she is the most helpful person. So, if you going to the home depot for kitchen counter tops, make sure you ask her for help 👍👍👍