My company has literally spent thousands of dollars with this plumbing company. Every time they came for the same issue they sent a different plumber so we would have to explain the situation over and over again each time. Every single plumber that came out offered a different solution at varied levels of cost to us and our landlord. We have old pipes and tampons, wipes, and toilet paper get stuck in there. They suggested a clean-out after coming multiple times to the location to snake the pipes because they said that we would be able to snake it ourselves, which cost hundreds of dollars, and that didn't work and we couldn't snake it ourselves. They suggested that we flush the pipes, we did this twice, costing hundreds of dollars, that didn't work. They came and snaked no less than 6 times over a six month time period. The last time they came I was out of town and my assistant was there. They snaked and reported that there was actually nothing wrong with the line, but happily charged us another $170 for the work of doing nothing. We finally resolved the problem ourselves by putting in a new toilet. We did the work, we didn't have Cassaro do it, and we haven't had a problem yet since putting in the new toilet. We paid them thousands to do all this work that never resolved the problem when all we needed was a stronger flush toilet. To make matters worse when they came the last time since I wasn't there they couldn't collect the $170 check. They sent us a bill. I tried to pay online and over the phone but they charge a 2% fee for using your debit card. Credit card fees are standard for clients to pay you this day and age. When I complained about the fee and how we had spent a great deal of money with them they told me I could go elsewhere and Rosanna said I could knock myself out when I said I was going to report them to the BBB. What kind of customer service is that???? They send different plumbers every time, who offered us useless, expensive, and different non-working solutions every time, then squabbled over a 2% fee when I wanted to pay them their $170. I hope the extra $3.40 was worth this review and the loss of all our future business and any business I might have referred to them, which I am in the habit of doing for companies I get good service from. I'm sending them a check because it's ridiculous for a company in 2016 to charge a percentage for paying with cards. Wake up, it's not 1980. I have such high standards for customer service. It bothers me so greatly to be treated this way. Customer service is always the most important part of a transaction to me. I'm so terribly disappointed in the way I've been treated and especially with the interaction with the people on the phone. All for $3.40. What a waste.
