Best Running Water in Gilbert AZ

We were truly disappointed in the lack of communication from A+ Plumbing tonight. We scheduled an appt. with a man over the phone several weeks ago for 4pm this Monday. At no point did the man inform us that the 4pm time was an approximation. We specifically took several hours off work in order to accommodate the appt time. When 5:15p rolled around, we decided to call A+ Plumbing. The secretary did not know who was supposed to be arriving at our home, nor did she know when he'd be there. She ended up having the owner call me back. I asked the owner when the technician would be arriving and he simply stated that he was on his way, but did not give a time. When I asked if he thought the $75 service fee was fair after we'd already waited, and would be kept waiting, he hotly told me, Well, I'm not giving it to you for free. He then proceeded to have no knowledge of who scheduled my appt time, and he blamed his employee for giving us a set time, not a time range. We can be understanding that other appts run over - all we wanted was the courtesy of a call to let us know our technician would be significantly late. All in all, we did not expect to have a free service. However, some kind of discount would have been appreciated since it was obvious there was a clear miscommunication or poor training on A+'s part. We hoped that the owner especially, would have been more apologetic, and polite in clarifying the practices of his service. We will not be referring any friends or family to this company in the future, and are happy to pay a more reliable, friendly company double the money for their expertise.

Farnsworth Heating, Cooling & Plumbing installed a new energy- efficient two speed 5 ton split heating/cooling system October 2021.

Farnsworth turned out to be a complete fail in servicing my AC units, and later I found out they did a poor job in installing the new unit in the first place.

During the annual A/C check late in the spring of this year, Chris the tech, indicated the new unit’s condenser was failing and should be replaced and that the new unit’s drip pan was badly rusted and not draining properly. Additionally, under the contract, the annual check is supposed to include a chemical coil cleaning which Chris failed to do, stating the chemical cleaning was not included (even though the contract does specify the chemical cleaning is part of the service). He did not have a replacement condenser in his truck and also did not have a vacuum to blow out the clogged primary drain. I asked him on his next visit to the area (they only service our area on Wednesdays) to install the replacement condenser and blow out the primary drain line. He never returned.

In the Phoenix August heat, the condenser on the unit he installed 3 years ago failed and the unit would not operate. I called for service on a Monday evening, Chris came on Wednesday and said the AC/Heater needed a software update, but that he did not have the correct phone to install the software update via Bluetooth and that he needed an IT specialist to do the software install. (I offered to use my phone to download the software, he refused the offer. I had the sense he was lazy or just did not have the training). He did not test or replace the failed condenser or try to repair or blow out the primary drain. He left after basically doing nothing.

After he left, I went on to the manufacturer’s website, located the App needed to update the system’s software and ran the update myself. It took all of 15 minutes to download the app, connect via Bluetooth and run the update.

I called the Farnsworth office several times and was told they would get back to me but never did. After my fourth call, I left a message and the Manager Joe returned my call. This is one full week after the unit failed. Joe said they just did not have the technical staff available to fulfill the terms of the service contract, and no tech available to come out until the follow week. His suggestion was to find another service company. I cancelled the three service contracts on the spot and they did refund the service contract cost.

I called a local service, Cool Breeze Heat & Air LLC, and they arranged to have their service manager come out that morning to assess the situation and perform the service. He found the system’s software up to date, found the condenser had failed but was still under warranty, and installed the replacement immediately. As part of his inspection he went into the attic to examine both AC units. The original 19 year old unit was still operating fine and within service parameters. The new unit however was another story.

The AC unit and drip pan was installed off level, so the primary drain was actually draining on an incline, forcing water to pool and cause a rust stain in the drain pan. This forced the unit to drain out of the secondary backup drain, staining the outside of the house uppermost drain outlet. He also discovered the install failed to take advantage of the unit’s built in two stage energy efficient capability such that stage 2, the high fan/high output stage was the only stage working.

Cool Breeze came back a day or two later to correct the primary drain issue and to rewire the unit to work properly.

I contacted Farnsworth and told them I expected the to do the right thing and pay for the $1,200 repair service cost to correct their faulty initial install. Not surprisingly, I’ve heard no response from Farnsworth.

Bottom line, Farnsworth provides poor, inadequate installation of new units, poor and incomplete annual service for AC/Heating systems and poor customer service.

Junior was very professional and honest. Did a great job

Extremely professional from the first point of contact. Response time was very fast and any concerns or questions were quickly answered with great education and valuable feedback. We will definitely recommend this business again and use them for any other needs.
Thank you so much!

He Replaced it in less than 10minutes

Waterex Plumbing has been our goto for our plumbing needs. The first time we utilized them was to help with a slab leak. A repair that was going to cost literally $10,000 was solved by a fraction of the cost by using more modern piping solutions. Since then we've used them in kitchen remodels, replacing water heaters, toilets, and installing an outside sink. Everything has been professional and on time.