Calhoun Plumbing

We are new home owners and attempted to fix a leak ourselves which resulted in water damage. John showed up the next day and identified and corrected the issue in a timely and professional manner. We have more expensive fixtures and he was upfront about the cost of them and that we’d be seeing a hefty bill come our way, so no surprises there. He was also patient with me and my questions about the service. We will be using Calhoun/John again if we ever encounter another plumbing issue. Thank you for the great service!

I have been using Calhoun Plumbing for many years now for some rental houses that I have. I have always been happy with the work and felt that it was a good value for what they charged. I recently had to experiences which I’ve changed everything. I will just stay at the fax without questioning honesty, or competency, or any of that: 1. A gentleman arrived at two of my rental houses, one day apart, and at both he told me that I needed to have large sections of pipe replaced due to broken or corroded pipes. I believe this at the time. But as both tenants were left with the inability to use water/toilet, I wanted to restore things even if temporarily. As Calhoun had no working water jet, and I wanted that done, the Plumber recommended me to call another company, which I did. 2. This company came out and had both lines blocked and stated that they were in fact no breakage or corrosion or anything else that needed to be done. I had perfectly functioning plumbing in both cases in less than an hour. I spent. Nearly $800 with Calhoun for absolutely no improvement in service. In one case, the toilet was left in the hallway even. I spent less than that with another company who was there for less time and everything now works fine. This gentleman also placed a camera in and said there was absolutely no need for any pipe to be replaced. Again, I do not question intentions or competence here, and I will not speak ill of them. I am just laying out the facts. I do not feel that the outcomes described represent good value for money. It may be time to raise the prices and hire more qualified people. The service I received in these two instances was worthless and wrong. UPDATE: Sounds nice, the comment below; but, I called the day before posting this review and related who, what, where, and when. The time for any remorse and offers was THEN.

My hot water heater was replaced in a timely manner. Repair persons were were polite and explained everything. The cost was reasonable and less than another plumber I had previously used.

This company is used by IGS home warranty. I had water leak at my indoor shutoff valve and they were sent out. After assessing the issue, I was informed that they didn’t have the required parts on their truck and would be back the next day. When I called the next morning to see what time to expect them, they immediately got agitated and told me I wasn’t even on their schedule and it would be impossible for them to come. The phone representative was extreme rude during the conversation. After this experience and then reading other reviews for this company, I went back to IGS, told them of my experience and lack of confidence that Calhoun could do the job timely and properly and requested a different vendor. If you need immediate assistance and want a professional experience, I would not use this company. When IGS called to cancel my job with them, they were treated with the same level of disrespect as I was.

I had a drain pipe that was clogged. Calhoun said they would be there between 8 and 10. They never came until after I called to remind them. After the tech arrived he couldn't get the job done, said he needed some additional tools to remove the sink in order to get to the pipe. He said he could stop over the next day. Next day came and went with no show from the tech nor any phone call. I called to see what's up. The person at the office said the tech would be there the following day between 8 and 10. Again, no show, no call. I guess the tech didn't know how to fix it. A waste of three days. Poor customer service.

Over the last 3 years, I have contracted Calhoun Plumbing for faucet replacement, water heater installation and leaking pipe repair in my two homes. Here are 3 surprises: 1 - hefty upcharge on parts price, 2 - poor or incomplete quality, and 3 - lack of responses.

1. Parts Upcharge. I have to agree with another customer's review of Calhoun's hefty upcharge on parts price. An $8.78 SharkBite at Lowe's became $34.77 on Calhoun's invoice. Two pieces of clip tie became $5.00 on Calhoun's invoice. When I called Max, the service rep, no one ever called back. You be the judge. Is this sort of Upcharge reasonable? Is it fair for a Plumber to bill you for the time they had to travel to a hardware store to get parts that they don't have in their truck?

2A. Poor & Incomplete Faucet repair - you be the judge if this faucet work is acceptable. I bought a new faucet to replace an old one. Calhoun's service man decided to repair the old one instead. But after he left, I discovered the faucet became leaking and inoperable. If you look at the attached photos, you will see the faucet is completely out of alignment.

2B - Poor Quality - you be the judge if a water heater is supposed to set up like a Leaning Tower of Pisa. If you look at the photos, you will see the water heater is not straight up aligned to the wall or the furnace. This new water heater was installed over 2 years ago. But when Mike (another Calhoun Service man) and Max came to repair a leaking pipe, Mike, without knowing the water heater was installed by Calhoun, he immediately pointed it out that how wrong the water heater was installed and the water heater indeed was pulling the pipe away. Max told me that he would report the incident when he returned to the office and I would expect a call from Calhoun to discuss how to fix their poor installation and incomplete faucet work. I have not yet received any call.

I've used Calhoun plumbing for years now and typically am pretty happy with the work. However, my hot water tank went out on a Friday night of a holiday weekend and I couldn't get an appointment until Tuesday. Really disappointed that I couldn't get quicker service and I ended up going elsewhere to have the repair done same day. It would be great to have more options for quicker repairs.

I had three bathroom faucets that leaked. I contacted Calhoun plumbing to have them repaired. My call was taken by a gentleman named Tommy. I explained to Tommy what the situation was and he asked if they were sinks or tub/kitchen. I explained that they were all delta bathroom sinks. I then asked what would they charge to repair them. He said they most likely would need washer replacement and it would be $59 per faucet. He said that John would be there 8.24.22 between 10 to 12. John showed and completed the job which took washers. John then proceeded to go to his truck to fill out the requisite bill. When he returned, he said it would be $357.07. I was totally surprised because Tommy gave a different price. I then called Tommy and referenced our call which he said he remembered. John then went to his truck and called Tommy who said he did not give me that price. I called Tommy back and he lied by saying he never gave me that price. I would never recommend this company. I called to talk to the owner and was told he was not in but would call me right back. I did not receive any call back from Mr. Calhoun.

Tommy is a coward and liar. I had Tommy come to my home three weeks ago to investigate a water leak I was having from my second floor bathroom. He told me that it would be two weeks before someone could come to my home to make the repair. After waiting three weeks with no communication, I called him to get an update on their schedule. I asked him point blank if he would be able to service my home in the next week since I am 5 months PREGNANT and without a shower (it is my only full bathroom). He assured me it would be Wednesday and Thursday of the next week. I called at the beginning of the week and received no reply. I sent him an email and he told me that he could not get to me until late September or early October. My issue with Calhoun is that if he would have been honest and transparent from the beginning instead of lying, I could have found another company to service my home. TOMMY completely waisted my time and had no remorse for his actions. He did not care that as a pregnant woman I had to constantly go to my neighbors house to shower and walk two flights of stairs just to use the bathroom. Moral of the story: DONT WASTE YOUR TIME WITH CALHOUN!!!!!

They “fixed” the issue twice. Tommy has no called / no showed multiple times. They are no longer answering attempts to contact them. Do not use. I don’t even trust them to come back and fix their prior mistakes.

We have recently used Calhoun plumbing, and Rob who came to our place to fix the water heater, took time to explain the problem, how it can be rectified and what are our options. He was punctual, called ahead of time. He was able to find parts the same day and install the next day, and offered to tune up for no additional charge. I had good experience using Calhoun plumbing and will definitely use them in future and will recommend to friends and family!!!

We used Calhoun Plumbing to repair a pipe burst in our first-floor bathroom. Calhoun repaired the pipe, and our contractor came in to retile the shower wall and floor. Upon finishing the job and testing the water flow, our contractor found that the Calhoun plumber had not connected our toilet to a water supply. The pipe used to fill the toilet tank was not connected to anything, stopped in the middle of the wall, and was covered entirely in spray insulation. Our contractor also found a small hole in another water line. Calhoun did not complete the job and did not test to ensure water was flowing and not leaking into the bathroom, which is precisely what the contractor found.

I called Calhoun and was told to email their estimates department. I emailed and was told I should have called Calhoun to fix it. I understand, but they didn't do it correctly the first time. And then didn't check their work.

Since he was on-site, our contractor finished the job and restored the water flow. I asked Calhoun to refund a portion of what I paid them since they didn't finish the job. I reached out to Calhoun on May 5th, my first email was answered; and since then, I have sent five emails checking in on the status, and none have been answered.

Whenever we have a plumbing issue, Calhoun are the plumbers we call and once again, they fixed the problem. This time, we had a condensation leak coming from the attic (vent pipe). Calhoun was able to clean and repair, and also provide recommendation if it were to occur again. Rob was informative in diagnosing the problem and both Rob and Tanner were professional and did the repair quickly.

They offer great customer service and are a fair value for our plumbing needs.

This company was recommended to us and I really wanted to have a positive experience. Unfortunately after two attempts I have to say I do not recommend their services. First they installed a water heater that began leaking at the top three months later. I was told they only cover their work for 30 days and was required to pay a significant fee for the repair. Secondly they came out to fix what I thought was a broken toilet. They told us it was the drain and they “cleared” it. They then left iams the toilet was completely the same (would not drain). They returned the second time and then decided that we actually need a new toilet. $125 later nothing was fixed and they did not offer an estimate to replace the toilet or inform us of our options. We were just left without a toilet. When I called to discuss this the woman on the other end of the phone was not helpful and quite rude. Eventually she assured me I would receive a call back to explain what the next step should be in the repair job but I never received a call. I am disappointed to say I will Not be using their services again.

I made a appointment and met with a gentleman at my house for an issue that was found during inspection of the home I just purchased. He looked over everything told me how long he had been at this and what they found was wrong and it was worse that I had thought. He told me hebhad together ahold of the city to see where my pipes were un yhe ground and that he would shoot me a message in a couple of days..... It's been a week and a half. So yeah I'm going to find another company to work with and if you choose to use them good luck.

*I gave 1-star because he did show up.

I am a ♿ed Veteran of 2-wars. I served during Operation Desert Storm 1991& Operation Enduring Freedom 2011-2012.

I have been trying to use the VA HISA Grant to repair my bathroom and their staff Estimate Master Plumber Tommy has on (2) seperate visits to my home failed to provide me with a written estimate. I believe it is because he wants to meet directly with the VA staff that oversees the Grant program so that he can have direct access to the Goose that lays the golden ?. I have had to apply for this Grant now 4-times due to my declining health.

I will be making a report to the local authorities. Because, of his deceitful business practices. I can't move forward with my repairs unless I have an accurate estimate that addressed underlying plumbing issues and any other recommendations that can be validated by health and safety needs.

I must now start over which means requesting a medical referral from my primary care provider at the VA. I have two surgeries scheduled this month and early spring. I was awarded the maximum Grant amount. Calhoun Plumbing advertise online as being a Veteran friendly business but that has not been my experience when dealing with Tommy.

I went online just to see if there was any chance that Tommy was right about having to speak directly with the VA Grant coordinator. So, I spoke to the person listed on my application packet after he left. I also performed a Google search concerning the VA HISA grant. Tommy was wrong and after dealing with him on 2-seperate ocasions for the same issue. I was more depressed, frustrated and I even felt hated and humiliated. Because, he came into my home on false pretenses. His real motive was to make business connections with the VA in order to score profits and brownie points with the Owner of Calhoun Plumbing.

Tommy’s motives lost the company thousands of dollars. The Company has placed way too much power in this man's hands. I can clearly see who is running things at Calhoun Plumbing. No employee or Business is above the Law. I simply scheduled for him to provide me with an estimate. However, once I told him about the VA Grant application process and that my deadline had been extended to accommodate his estimate it was like my previous experience with him.

The fact is that I became invisible to him. Women and minorities don’t like being treated as invisible and what they have to say doesn’t count and that’s how I felt when he emailed me back requesting the VA staff members contact information. I missed my deadline and once again Tommy became the “gatekeeper” preventing me from turning in my application for the Grant to repair my bathroom. The basis for the Grant is Medical necessity just like a referral to physical therapy, medication or surgery. The fact that Tommy is out doing this to clients is inexcusable the same as if I take a medical prescription to the pharmacy. A pharmacist will only consult with the doctor if there is something wrong with the prescription. I know because that was my job both military & civilian.

Someone at Calhoun Plumbing needs to reign him in and there needs to be more accountability for the appointments that he is going out on representing Calhoun Plumbing starting with him corresponding with clients using his personal email. Calhoun Plumbing needs to match the emails & any written estimates up with the appointments scheduler. Calhoun Plumbing needs to set up a business email so there is oversight. As I stated I will be making a report with pictures of the condition that he left me in for that past 2-years. The VA HISA grant is only approved based on the Veterans Service Connected disability which means I qualify due to combat related injuries.

So, thanks Calhoun Plumbing you will be hearing from the authorities. I am going to make it a priority. Because I have a feeling that I am not the only customer that has been treated in this manner.

Truthfully,

Melanise Nixon

DJ and Daniel were very professional and explained what the problem was and how they were going to fix it. I had been working on the problem myself and didn't have the skills or equipment to remove a metal pipe that had collapsed in on itself. A common problem with older homes. They showed me the cutout old pipe, installed the proper new PVC, cleaned it up all nice and shiny, and I thought that for a plumber the price was very reasonable.

We have been customers of Calhoun since we moved into our home in 2011. Between 2011-2018, they provided good service to us when we needed their services. However, after bad multiple encounters in 2019, we have stopped using this company.

In early 2019, we booked them to help us put in a new line for a gas stove into our kitchen. They gave us a quote and we scheduled the date. The gas line needed to be placed before other work in the kitchen could be done. They also noted that we need to replace a pipe on our water heater. They never showed up on the day of the appointment. They never reached out to us to let us know something changed, so we called to inquire. We were told that they wouldn't be able to reschedule for several days.

We found another company who came the next day and installed the gas line. The new company also noted that the line to our water heater was fine and no replacement was needed. Calhoun had quoted us for over $150 for the water heater work in addition to installing the gas line to the kitchen.

We most recently had a clog in an upstairs drain. Again, we called them and scheduled an appointment. And again, they did not show up for the appointment. And again, they did not call us to let us know that they appointment needed move--they just didn't show up.

We are disappointed by the significant shift in Calhoun's reliability and they lost a loyal customer after multiple instances of not arriving for the scheduled appointments.

I've used Calhoun twice now and each time they are on time and get the job done right. The first time was to install a gas line from my basement to the kitchen so that we could install a gas range. The second time was for a leak in our basement. John came out and was running ahead of schedule. He called before coming out to make sure we were available for the early arrival. He listened to our theories and found the very likely source of the leak without any damage to the house. He will be back to make sure it's correct and put the permanent fix into place. We feel very comfortable with the Calhoun plumbers in our home and they have been so nice and very reasonably priced.

Workers we're great did a good job installing my water heater

Calhoun Plumbing came out last week as my main sewer line was clogged, They said they fixed the clog but it was backed up again after 6 days. The city was out doing line work and when I told them my line was backed up they ran a camera and said I have roots blocking my line. I called Calhoun and they then recommended I do a $550 service. I asked why they didn't do this last week and they advised they wouldn't have known what the issue was at the time (isn't that why I called them?). I asked for a credit of the $170 I paid last week to be applied to the new service and they said that work wasn't warranted. I took my business to Drainbusters and they did an excellent job same day. I'll be using them going forward.

I called Calhoun Plumbing to replace my toilet shut off valve and reseat the toilet. They were able to work around my busy schedule and be at my house the next day.

The work was not straight forward, as my house was built 120 years ago and has uneven floors and a low ceiling in the basement, but the two plumbers that arrived quickly assessed the situation and fixed both issues within an hour. Cost was reasonable and both wore masks and gloves the whole time to be sensitive to the pandemic restrictions. I recommend them to homeowners on the southside!

I definitely see all the negative experience from customers regarding Calhoun Plumbing. But I had an emergency, which I considered an emergency, I call a little after 11:00pm and spoke with a lady who definitely was sympathetic to my situation and was able to awake a plumber to come out and resolve my issue.

He came and was done by 1:00am. I appreciated first, her answering the phone and secondly the plumber coming out to resolve my problem. It is my hope to use this service again if I need to resolve any other plumbing issues....with the hopes of the same customer service.

Lisa S.

Didn’t even get to use the service I’m a first time home buyer and experiencing a water leak in my basement got some advice it could be sump pump so I call this company. the lady who picked up was rude and unhelpful I explained I didn’t know some of the questions she was asking me and repeated what my issue was I have no idea what sump pump parts mean should look like etc and the women literally said “All you have to do is go down there and see if it’s running “ LIKE WHAT please don’t waste your time if in extreme need because the lady who answer the phone will expect you to be an expert at what’s wrong with your home. If you have the basics of this stuff you may be fine.

My review of this company has *magically* disappeared. But for the sake of home owner’s sanity do not use this company. They were called out to unclog a bathroom sink. During their work they disconnected the shower drain causing water damage to the two lower levels of our home. They refused to remedy any of the thousands of dollars worth of damage they caused or even return to reconnect the shower drain. No one would return my calls after I reported the issue. Ultimately had to bring in homeowners insurance to fix all the damage they caused. Hands down worst service interaction in 10+ years of home ownership.

I’m the facilities coordinator at a large department store where I am constantly interacting with outside technicians and contractors. In all of my 15 plus years of facilities maintenance experience, Calhoun plumbing is easily the most unprofessional and poorly ran company I’ve ever had the misfortune of interacting with. For anyone who is looking for plumbing repair in Columbus, save yourself a lot of trouble & frustration and find another reputable plumbing company.

Our hot water tank was leaking and they were able to come out same day to take a look at it and then came out the next morning to replace it with a new one. Great experience they were fast & efficient! Highly recommend

I always have a great experience with Calhoun! They are always the first plumbing company I call when I have a problem with my home or rental properties. Highly recommend them - professional and super easy to work with!

I've only heard bad things about this business, and have finally heard enough to leave a review to remind myself to never use them if the need should arise. Shoddy work, failure to follow up or remedy issues that were paid for, and overall lack of professionalism is all I hear about Calhoun. Avoid this plumber.

Called this company to come identify a problem in my basement bathroom. Four men came out, first two were very kind and walked me through some options but could not identify the problem so they sent two more men out. I’ve now paid for 2 visits and a “travel fee” and nothing was fixed or resolved. After months of waiting for a “part to come in” and countless follow ups by me, I’m now getting zero responses.

We've used Calhoon plumbing twice within the last month or so. Both times DJ came out and completed the repairs. He was fast, courteous, and professional. We'll use them again.

If I could give less than one star I would. Terrible customer service and the lady on the phone who called to schedule was completely rude. I was like ummmm how can you be so mean and short with me on our first interaction? TO SCHEDULE!

so she scheduled and told me that they would arrive between 4pm and 6pm and that the technician would call me on their way to my house. Cool!

So 4pm rolls around and I decide to leave work just to beat them to my house. I get a phone call right then that says they are at my house. I explained that I was supposed to get a phone call when they were en route and I would leave work then. He said to me well we are usually very punctual ok? But I was instructed I would get a phone call. ANYWAY! I said I am on my way home I will be there in 20min will that be a problem? And he said no we will wait

Pulled in the driveway exactly 20 minutes later and they were gone.

THANKS CALHOUN! STELLAR SERVICE! and now I get to live with my really bad issue until I can get a better company to come out. I'm not happy right now.

I have never been more appalled by the service, or lack of service, by this entire company. In 5 minutes the plumber wanted to confirm the leak and charge me $125 before he would give me an estimate for work I would need!! What??? I know of no other company that charges to provide an estimate!! And, the google site states they give free inspections! Just crazy!

I just want to say John Greene is a perv. I can't believe the things he says.

We were very impressed with our experience. Ryan provides us excellent service and a thorough solution to our plumbing issues. We feel very confident in the work done!

Excellent place to deal with..very happy with there work.

Attempted to change appointment and the guy got defensive. Something came up (my mom was in the hospital). I called and asked to change the appointment and the guy on the phone became very defensive and said I will have to change it to later this week. He was pretty rude about it.

Calhoun was reasonably priced. They came on time, they were really nice and told a couple of jokes. Their work was worth my money

Excellent company. They do a great job. I would recommend them. I got a new faucet in my shower and kitchen.
Jim R.

Would never use this place because of the drivers that represent the conpany. One of the drivers (license plate no: pkl-2302) not looking, cut me off almost causing a wreck without so much as even looking or having any concern. Unacceptable

Friendly and experienced staff, easy to work with and charge less than I expected. Don't mess up your drainage, hire a professional one.

Told me I was wrong about what needed done and done something completely different than what I Said, which didn't work, then did what I requested done in the first place and 3 minutes later was done, but charged me for All of it.. then cleaned up using My daughters freaking bath towel.

Have used Calhoun a couple of times now and they have been great to work with. Very punctual and honest.

John was very reliable and solved the problem quickly. The young man with him was very attentive and helpful.

Very good. Even with a unexpected mechanical problem my problem was quickly taken care of

Great service have used 3 time best plumbing company in Columbus ohio thank you

So thrilled that i called calhoun after messing around with far too many other companies who were either incompetent or wanted an arm and two legs.

They removed a clog that another plumber tried twice to remove. Reasonably priced.

I called to make a appointment, was given a 2 hourbwindiw, no one called or showed up

Got a new garage disposal they were quick and professional. They were also there ON TIME!