BCI Mechanical Contracting

As a homeowner, I've used this company for my sporadic plumbing needs for over 10 years but after my most recent experience I finally am writing a review. In this case, my water heater failed and was leaking. I called at 7am and in spite of them having a full schedule and even with 3 guys out for various reasons, they managed to fit me in the same day and got me a new water heater installed. I was impressed (again) and recommend them without reservation.

Initially a good company to work for.

Then goals become unrealistic.

Material acquisition was problematic to say the least. They never had material to complete the jobs at hand. Then wanted to know why job was taking longer.

Company supplied specialized tools, however they wanted them back almost as soon as they reached your hands.

The company vehicle was a nice perk. However, it spent more time broke down than running. When it was broke down, drove own vehicle a lot. Company paid for gas, but additional wear and tear on vehicle was out of pocket.

Overall would go back to them if I had to, but would avoid if all possible.

BCI Mechanical was super easy to work with, flexible around my schedule and needs, and they did the work smarter and cheaper than other big name contractors that I had give me a quote on the work. They fixed a larger drain issue under my kitchen sink that had arisen recently.

There was a scheduling error (that worked out in my favor), but other than that, these guys were flawless to work with, and my tech Tony was extremely knowledgeable, friendly, and was overly concerned with making sure the work was done right and how I expected it to be done. I'm glad to finally have a dependable, affordable solution here in Columbus that I can depend on, and I'll definitely be calling them back for more work.

We used BCI Mechanical for a sump pump check up and installation of new bathroom faucets, a new toilet and new shower fixtures. Their response time was amazing to make an initial assessment! The shower faucets were quite old and they were not sure that the unit could be replaced without tearing up some of the tile. Tony said he could do it and certainly did, without any tear up at all. We ere extremely pleased with the service provided and followup services too. We highly recommend BCI and will use them for all of our plumbing needs in the future.

I am sorry to leave poor feedback on any business, but they quoted me one price after a competitive bid process I undertook to find a plumber, started work, and then tripled their price. Further, they were weeks overdue to complete the work before refusing to complete it unless I paid them more money. I am forced to go elsewhere, delaying a move-in date. I gave them multiple opportunities to make this right, but it never happened. Sorry guys, but if you make a promise, you need to keep it.

Reliable quality service