I called AB Plumbing when our hot water kept going out, and we needed to figure out what was going on with our water heater. I spoke wirh the service guy, who said it would be snywhere from $25-$75 to come out for the service call depending on what was wrong. The service guy came out the next day and unplugged it and hit reset, and said, OK that's $75. I understand the fee for a service, but not much was accomplished. He said he couldn't figure out what was wrong unless he took it apart and just started replacing the things he thought COULD be wrong. Well, why else would I call a plumber if they weren't expected to FIGURE OUT WHAT WAS WRONG and try fixing it. Told me how the water heater is probably on its last leg and to call them to get a new (Rheem) water heater and to avoid Home Depot. Needless to say, we had hot water when he left.
A week later, we were out of hot water again and resetting didn't help so I asked around and got a few better referrals. Called another and more well respected company where within moments of telling the worker the brand, year and model of the heater he had a very good idea of the problem. He showed up with the suspected part needed and sure enough, it just needed a new flame igniter which should have been easily realized for an experienced and respected plumber.
Beware of AB Plumbing!!!!
