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Home > Pennsylvania > Philadelphia > Plumber
Zoom Drain

Zoom Drain


9216 State Rd., Philadelphia, PA 19114
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Description

Here at ZOOM DRAIN®, we are proud to be your drain and sewer experts. We provide residential and commercial drain and sewer services. From sinks, toilets, and tubs to main drains, roof drains, storm drains, and anything else that carries water, we’ve got you covered. Providing services that are fast, focused, and ensure the job is done right the first time is the motto we have always stood by and continue to follow. We go above and beyond on every job until the problem is resolved. It’s our mission to show you how these qualities set us apart from other companies.

SERVICES

Drain cleaning, Faucet repair, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater repair, Water tank installation, Water tank repair, Backed Up Drains, Building Plumbing, Cesspool Services, Cleaning Septic Tank, Commercial Drain Cleaning, Conventional Sewer Repairs (Trench Method), Drain Cables, Drain Inspection, Drain Inspections, Drain Issues, Drain Pump, Drain Repairs, Drain Snaking, Drain Specialized, Drain Treatments, Drain Work, Ejector Pump, Emergency Services Call, Floor Drains, Full Septic Tank, Grease Trap Services, High-Pressure Water Jetting, Inspection Septic Tank, Landscape Drains, Maintenance Programs, New Installation, New Pump, Pipe Locating, Planned Maintenance, Plumber Cleans, Plumbing Design, Plumbing Disasters, Plumbing Issues, Plumbing Pump, Plumbing Systems, Pump Replacement, Repair Septic Tank, Replacement Drain, Replacement Grease Trap, Residential And Commercial, Residential Drain Cleaning, Residential Drain Cleaning & Repair, Roof Drains, Routine Cleaning Services, Septic Backups, Septic Tank Operating, Septic Tank Pumping, Service Change, Sewage Leaks, Sewage Pump, Site Inspections, Slow Drains, Smoke Testing, Standard Drain Cleaning, Sump Pump, Trenchless Sewer Repairs, Vent Stack, Video Camera Sewer Inspections, Video Inspection, Wastewater Systems, Water Damage, Water Drain Cleaning, Water Jet Cleaning, Water Jetting, Yearly Maintenance, Your Septic Tank,

Reviews

Regular Item Review
Regular Item Review
3 months ago
I was serviced by Carlos H. who was as professional and polite as they get. He spent time identifying the source of the issue to ensure no unnecessary work was being done. He was also thorough and explained everything to me, and gave me a better idea of the layout of my pipes for any future maintenance that I may be able to do on my own. He also cleaned up after and was sure to keep his path through the house clean and dry. If I ever have any future issues (I hope not), I will be very happy to work with Carlos again.
Michelle Lee
Michelle Lee
2 months ago
Our kitchen sink was really badly clogged for months, and I thought I’d have to replace the piping underneath entirely. Zoom Drain was able to come send a fully-equipped van out 2 days after I called! They sent the van for a free consultation, but we got the work done same day. Fair, reasonable price for a job very well done. The tech was thorough and made sure he cleaned out all of the piping for us.
Ronda Winfield
Ronda Winfield
3 months ago
Zoom was at my home within 25 minutes of my call. The representative Devin was knowledgeable professionals and corrected the problem within the hour. Only issue is I wish I would have had an idea of price of service based on my issue which was discussed before they came out. Was told later that it was a little steep for service provided, however, this was an emergency and they came right away. Would definitely recommend for emergency repairs and service.
Malissa Fernandez
Malissa Fernandez
4 months ago
Conor was very professional and knowledgeable about sewer cleaning. He was able to clean the drain quickly and efficiently. I would definitely recommend this company for your sewage problems. So much more reasonable than Roto router. I know who I will be calling when my next sewage problem may occur. Thank you.
Shahrukh Shuvo
Shahrukh Shuvo
4 months ago
Victor was great! Kind, respectful, and very professional. My toilet needed to be completely removed and things needed to be moved. When he was done bathroom looked like how it was before(he didn’t have to do that) and of course he fixed the problem.
Shawn Croom
Shawn Croom
5 months ago
Greg and his assistant were extremely professional. They arrived on time, explained the process, and answered any questions I had. The 5 star rating isn’t high enough, they deserve 10 stars. I would definitely recommend Zoom Drain.
Sofia Heisler
Sofia Heisler
2 months ago
We called on Wednesday and scheduled a septic inspection for Friday for a time-sensitive real estate inspection. On Thursday afternoon, they called back saying that they wouldn't be able to come out until Monday morning. When they didn't show up Monday morning, our agent called them, only to be told that there had been some kind of a scheduling issue and they wouldn't be able to make it out this week at all. I guess they weren't even planning to call to let us know. Based on all the five-star reviews on Google, I had expected much better.
Jeremy Brodovsky
Jeremy Brodovsky
3 months ago
Zoom Drain is great. They came out in a timely manner, got the job done. The only reason why I didn't give 5 stars is because of the price. They are a bit pricey, but I know that going in. Would I call them again, absolutely. Only when it is an emergency because of the price.
Dee Phillips
Dee Phillips
4 months ago
Called on Friday, and within 2 hours a repair team came to my home. They called before coming and sent text, a picture and bio of tech who will do the work.The service couldn't be completed, but as promised, they returned on Monday to install new garbage disposal. Very professional. The Tech, Josh, explained the process, materials, and warranty details, and gave me follow up details. Very satisfied.
Daniel Woodlin
Daniel Woodlin
6 months ago
Carlos and his apprentice in training Daniel worked to diagnose my problem, showed it to me and eliminated it. They were on time, respectful, knowledgeable, and cleaned up afterwards. I would recommend this outstanding team. Thanks Zoom!!!
Marco Padilla
Marco Padilla
a week ago
Rick from Zoom Drain was very professional kept the area where he worked nice, neat and clean. I’ve used other types of plumbers/drain cleaning services in the past and clean meat and orderly does not go with their line of work. However Rick showed up right on time did the job kept it clean. A true profesional in my book. I would definitely use Zoom Drain again and be sure to request Rick. ??
Molly McLaughlin
Molly McLaughlin
5 months ago
Nick and his partner did a fine job with the drain in our kitchen sink.  It was usually slow to empty, but sometimes stopped altogether.   What I’d imagined to be easily fixed with the proper tools turned out to be pretty complicated, with built-up grease making the blockage hard to locate and even harder to remove. With persistence and a lot of snaking they solved the problem, made sure the drain was clear, and mopped up a lot of oily black water. Thank you!
Juan Hernandez
Juan Hernandez
a month ago
Was called by dispatcher prior to technician arrival. Jack was punctual and very knowledgeable. Received a fair estimate for services being done. Overall great job and will use the company again in the future if needed:
winnifred murray
winnifred murray
a month ago
Your workman Shakur was on time. He was very professional. He was very persistent in getting the drain completely cleared.He also cleaned up nicely after the work was done. I would definitely recommend your company to anyone who needs plumbing service.
Brendan Benzing
Brendan Benzing
5 days ago
Jack Bridges the technician was outstanding needs a pay raise definitely! He continued to troubleshoot issue, until solved. Dispatch was quick and so was responsiveness and communications.
Ryan McLaughlin
Ryan McLaughlin
3 months ago
I’ve used Express Drains in the past and had positive experiences. This was true again tonight with tech, Devin. He was super cool, fixed my problem promptly and helped me understand the issue. The folks on the phone were great today and so was Devin. This is a solid and trustworthy operation in my opinion.
Waverly Morris
Waverly Morris
3 months ago
This was the second time Zoom serviced my home over the last three years. Both times Zoom shared the video footage of my sewer line and diagnosed it correctly. This company is professional and straight to the point. Do not settle for the competitors.
Maryann Grookett
Maryann Grookett
3 months ago
Came within a 1/2 hour of my call. Techs were awesome! Explained everything in detail to me. Fixed my issue. Would definitely recommend them.
Nick Castagna
Nick Castagna
4 months ago
I had a nasty clog in my tub. Ed was able to clear it but in the process the shoe got loose. He tried his darnsest to fix it but didn’t have a dumbbell or access. Luckily, the shoe came off easy and I was able to replace it in a few minutes.
Chelle Harris
Chelle Harris
a month ago
Told bad news in a kind way. I appreciated the way he understood our situation and took the initiative to reach out and come to some type of solution. Everyone was professional and worked hard to correct our drain issue. I will recommend this company to anyone needing work done. Thank you
Specialle Patterson
Specialle Patterson
3 weeks ago
Omg…Alexander and his assistant were great. They came in was shown the issues, I was given a good price, and they got right to work…Repaired my clogged kitchen sink and cleared the basement pipe stack with ease. If there’s ever an issue I’ll be calling zoom drain again. Very professional
Amy Wong
Amy Wong
a month ago
Excellent customer service- notified me before arrival via phone call and text; Anas was professional and friendly and answered all my questions. Did a thorough job and provided me recommendations and options along with pricing.
Adam Papandrea
Adam Papandrea
3 months ago
I discovered a leak in my basement today, and needed some pipes replaced. It was all taken care of, same day. Nickolas made sure everything was taken care of in a professional manor. I’m very happy with my experience.
John Bradley
John Bradley
a month ago
Very professional, courteous, and prompt from the word go and through the whole ordeal. I had a few plumbers out and none could figure out the problem with a clogged main. In the process I discovered a leaking cast iron pipe. Called Zoom they responded back within minutes and had a tech scheduled for Monday (I called on Friday).Josh (tech) was on time and he replaced my pipe and jetted out the whole system. They are not inexpensive but well worth the cost and any future plumbing issues I have these are my go to guys. I won’t call anyone else.
KATHLEEN Callahan
KATHLEEN Callahan
a month ago
Professional courteous and fast service. Have used this company 3 tomes now and highly recommend.
Andrea Jackson
Andrea Jackson
3 months ago
So far, not good!It started with a clogged drain in the tub - now they have water leaking through my downstairs ceiling!!!Hopefully, they'll send someone quickly (same day) to repair their damage...leak, ceiling, wood floors!Tub leak - eradicated...
Alyse Jung
Alyse Jung
a month ago
Aslan and his supervisor from Zoom Drain did a fantastic job quickly identifying the issue and fixing it. They were flexible and responsive. I appreciate how kind Aslan was and how much they truly helped with my home’s plumbing issue. They also provided a detailed report and photos of the work completed. Thank you Aslan and thank you Zoom Drain!
David Freed
David Freed
4 months ago
First class service. Technician knew his stuff and went ‘of and beyond’ to diagnose my water line problem, clear the pipe blockage and recommend long term solutions. This is the 2nd time I have used Zoom. I wouldn’t use anyone else.
Ellie Bub
Ellie Bub
5 months ago
I called upon Zoom Drain after having another company come to empty my tanks … less than 2 weeks after a pump out I was left with not one full tank but two … I do not need to be good at math to do the deducing here. Just like I thought, when Nadir did the initial inspection of my tanks the first one was completely full, and then when I let him know there was more than one tank, he then located the second and it also was full. He informed me of possible causes for this to have occurred and also of obstructions within the cesspool etc . Not once did he disparage the other company or point fingers etc … he remained professional, gave me some possible scenarios and a plan to start with and see where it took us so that I could hopefully end up with a healthy maintained system. But he also gave me the flip side view and what would need to happen if in fact everything he had done and my continued care of the system did not work and it failed … this is what I needed!! Someone to be honest, lay it all out , good and bad if there was a bad and a solution if possible and if not to say so. I am very happy with the service provided and I am hoping to be able to continue with a maintenance schedule and move forward with Zoom. I cannot recommend any other company and preferably this specific technician Nadir … He goes above and beyond without losing integrity and professionalism.
Candace McKinley
Candace McKinley
4 months ago
They were much more expensive than I was expecting. I paid twice what I had budgeted for based on Google research and advice from others. But the sewer drain was cleared and they found the cause of my issue. I will have to do more extensive work. I will look elsewhere due to cost. But they were fast, professional, and thorough.
Corey McDonough
Corey McDonough
2 weeks ago
Jack was professional and friendly. He was very informative and willing to help. Would recommend 10/10
CHS Lancer
CHS Lancer
7 months ago
Pat and his staff did a wonderful job when Ihad other extensive work being done in my basement. First, Zoom Drain removed the old cast iron sewer pipes in record time and came back two weeks later to install new PVC pipes when the other contractor completed their work. Zoom Drain coordinated with them seamlessly and returned to install a new sewer line in my basement. They were punctual, very efficient and professional in completing the entire job. The other contractors working in my house were impressed by Zoom Drain too. I would highly recommend Zoom Drain to anyone needing excellent plumbing services! ??
Brian Mattera
Brian Mattera
5 months ago
Amazing service — came out within 24 hours and fixed an ongoing issue with a complex drain clog at a great price. Dan was super knowledgeable and professional. They diagnosed and fixed the issue within an hour. Highly recommend.
Keiya Hutchins
Keiya Hutchins
6 months ago
Experienced and clean after themselves. They explained what they were going to do what my options were and got it resolved with great tenacity and fixed my drain blockage with great troubleshooting and great service. Professional and respectful of my home.,Devin and Daniel gave great service they were awesome,
Christine Siwinski
Christine Siwinski
6 months ago
Mike was very thorough, capable, and courteous. He explained everything he was doing, as well as the results from his work. I was very satisfied and would recommend Zoom Drain.
Mickey Andrews
Mickey Andrews
7 months ago
Victor from Zoom Drain came to our condo to unclog the bathroom sink. He was very courteous, knowledgeable, and professional. I was very pleased with the service I received. I highly recommend Zoom Drain!
OyaGoddess
OyaGoddess
3 months ago
Very informative and helpful. He answered all of my questions and was honest with the work. Definitely will use Zoom Drain again.
Kate Calligan
Kate Calligan
8 months ago
We had a great experience with zoom drain. Our technicians were knowledgeable and took the time to explain things to me. The crews were courteous and conscientious both in taking care of our home as well as keeping a tidy & safe job site for our neighbors. I am very pleased with the quality of work and the speed of completion. Thank you in particular to Pat and his crew for all your hard work, you guys did an excellent job.
Robert Amar
Robert Amar
2 months ago
He did a great job. Very professional, clean, and explained what he was doing the whole time. Very impressed with the quality of his work.
Tonya Davis
Tonya Davis
5 months ago
The specialist was great! He didn’t waste any time coming to our aid. He jumped in and fixed the sewage backup in my childcare center within an hour and a half. Stress free. Thank you
Cheri B
Cheri B
4 months ago
Carlos was very professional and detailed. He knew exactly what to do to alleviate the problem and the pricing was very reasonable. Thank you for your service and I will definitely recommend your services to anyone who needs plumbing services.
Benjamin Persofsky
Benjamin Persofsky
6 months ago
Had a late night sewage backup at 9pm. Within 30 minutes of calling I had a call back from the plumber and on-site support in an hour. They fixed the primary sewer problem and discovered an issue that was creating the problem. Highly recommend!
Gary Smith
Gary Smith
4 months ago
Our drains got blocked on New Year’s day. Victor from Zoom showed up quickly and worked diligently to clear the blockage. He was professional and courteous and competent.
Anthony Carafa
Anthony Carafa
4 months ago
The technician, Anthony, was extremely professional and knowledgeable, and was an absolute pleasure to work with. He went above and beyond to find and fix out emergent problem. Would recommend to anyone
Connor Price
Connor Price
6 months ago
Alex was quick to arrive to the site. He was courteous and professional and explained the costs to me. Unfortunately, the costs were not within my budget, so I called a friend of mine who lives locally who is a plumber to help me out. Nonetheless, I appreciated his professionalism.
Peter DeStefano
Peter DeStefano
5 months ago
Fast and friendly service from Ed and his partner. They explained what they were doing and gave some tips for avoiding future drain clogs. Good experience all around. Thanks guys.
Janet Moore
Janet Moore
2 months ago
Showed up quickly. Very professional - gave me a price before starting and completed the job as expected. Good work.
John Meyerson
John Meyerson
6 months ago
The technician Victor Rodriguez arrived on time. He introduced himself and then went right to work diagnosing the problem, discussing my options and then worked diligently to resolve the problem. Victor made sure I understood the problem and what he was doing to resolve it. At the end of the service call the problem was solved and my drain was flowing like a champ.Victor was a consummate professional and a credit to Zoom Drain.Give him a raise!
Monica Woods
Monica Woods
6 months ago
On time, courteous, respectful, professional, and thoroughly prepared for the digging expedition - his crew was outstanding as well explaining what was being done as they dug a hole in the garage to access broken storm drain pipes . The entire team exceeded expectations in addition they cleaned up the work area when they were done. Will use this company again for all plumbing needs.
Linda Kim
Linda Kim
9 months ago
I was blown away by the service Mike gave today. We had 2 plumbers before Mike, and Mike was the only one who was able to help. The other plumbers in fact recommended that we contact Zoom!Mike was truly an exceptional technician and he went above and beyond to figure out our problem and help us. It was a hot, difficult job and he was meticulous, courteous, and professional. Thank you so much, Mike!
Eddie Derenovski
Eddie Derenovski
7 months ago
Victor Rodriguez was sent over and did a great job detecting the problem. He went above and beyond with everything he did and zoom drain in general was very communicative and prompt. It’s no wonder how they have such great reviews. I would definitely recommend.
Katherine Cornine
Katherine Cornine
4 months ago
Ed was very professional, thorough in answering our questions, and keeping us informed on what he found. We would definitely use this service again!
Quran Riddick
Quran Riddick
4 months ago
Alexander McVeagh did an excellent job. He was patient with my wife and I. I really appreciated how courteous and polite he was.
Fabian Bonanni
Fabian Bonanni
4 months ago
Anthony the technician was very professional and knowledgeable. Cleaned up and
The drain is completely cleared. Would definitely use zoom again
Nafis Beyah
Nafis Beyah
2 months ago
Bill came out and assisted me. He was awesome. Service was very speedy
Bruce Herndon
Bruce Herndon
5 months ago
Zoom tech came on Thanksgiving Day to save our holiday! He was pleasant and professional despite the numerous stairs that we have to reach our property and the basement. He cleared our line and we are happy repeat customers. Will use Zoom again and highly recommend them.
Mark Farrer
Mark Farrer
4 months ago
What a great company!! Always quick to respond and get to you. Quality service every time. Mike was a great technician. Very professional.
Jessica Martinez
Jessica Martinez
8 months ago
I called at 3:50 pm Mike was at my home by 5pm the same day. He was very friendly, knowledgeable about the issue and informative about how to prevent further issues. I was more than happy with the service Mike provided today!
Thomas Gaul
Thomas Gaul
2 months ago
Drain video /scope
Dante was on time responsive and extremely professional. Also had incredible knowledge of pluming systems
Jaclyn Schrauger
Jaclyn Schrauger
8 months ago
Today (Friday late afternoon of Labor Day weekend), our toilet started leaking at the base. Zoom Drain had someone out within an hour! Dante was friendly, professional, fast, and seems like he knows his stuff! Would happily use again.
Jocelyn Pinder
Jocelyn Pinder
a year ago
Great customer service beginning with my initial inquiry to completed services! Love the fact there is no charge for someone to come out. I appreciated Zoom sending a confirmation with an image of the technician that would be visiting. Josh was so friendly and knowledgeable. He walked me through everything with great detail, he made me feel very confident with moving forward with services to unclog a main drain. If I have to utilize a plumbing company again I would highly recommend Zoom and request Josh specifically!
Howard Bilofsky
Howard Bilofsky
a month ago
Very knowledgeable and pleasant. Got the job done. Uncovered an issue for our electrician.
joann altamuro
joann altamuro
4 months ago
Very professional & informative
Explained everything he found
I’m looking forward to receiving the photos & film to send to my plumber for his assessment
Thank you
Jennifer Livingston
Jennifer Livingston
4 months ago
Our tech was amazing! He diagnosed an ongoing issue that 2 other plumbers and an engineer had missed!
Mel Haggerty
Mel Haggerty
3 months ago
Great company and came out super quick. Anas was very knowledgeable and answered all my questions.
Elia Acevedo (NeeNee)
Elia Acevedo (NeeNee)
9 months ago
Daniel was efficient with the work he did. He explained thoroughly what he was doing. After having 2 different plumbing companies come inspect and attempt to fix the issue, he finally got the laundry dry sink to flow after the blockage that kept building up everytime we used any water throughout the house. I will continue to do business with Zoom Drain. I was definitely satisfied with the time, effort, and work Daniel put in. Thank you Zoom Drain for the quick response and the efficiency of your business.
S Dp
S Dp
8 months ago
The technician showed up on time. He was courteous, extremely knowledgeable & explained what the causes could be. Then he began. He was focused and communicated what needed to be. Job was successful. Will call in this company again because the tech was a good example of the company. Tyvm
j Stranere
j Stranere
7 months ago
When it's urgent and you need it done, Zoom drain is there. We have used them several times. Quality job, they get it done, they have Great equipment for big jobs and small. Thanks Connor and team.
Elsa Nunes-Ueno
Elsa Nunes-Ueno
3 months ago
The professional who cleaned my drain was polite and cleaned up after himself. He also explained the issue and how I can avoid it in the future
Annie
Annie
8 months ago
Suffered for 3 months with sewer smells in my home. I had multiple other plumbers trying to figure out the issue without success. Darius L. and the Zoom team finally fixed the issue! Zoom was very easy to communicate with and I would recommend them for your plumbing needs.
Carmen Burton
Carmen Burton
8 months ago
The technician Anthony was very professional and completed the job in a reasonable amount of time. He informed me of everything that he was doing and answered all of my questions relaying my fears. The only problem I had was that I thought was a full service plumbing company and needed other repairs. I have to call another plumber for the other repairs. I would recommend this business to other people needing a drain cleaning.
Henry Brolly
Henry Brolly
8 months ago
Darius worked hard until he fixed the problem, we could not use the water in our house because of a drain clog backing up into the house, we have a 2 yr old and a one week old in the house and I felt Darius was determined to get us up and running! Hard worker! Appreciated his work ethic!
Angela Mikell
Angela Mikell
2 months ago
The workers were great the job they did was beyond and above and I think them very much
Christopher Mullins
Christopher Mullins
8 months ago
Friendly, fast and extremely professional - Lawrence could not have done anything better. On a holiday weekend he came without delay (with a smile!!!!) all the way from West Chester to Center City Philadelphia! WOW! Nice guy and solved the problem too! Thanks Lawrence - I hope we won’t have to call again but if we do I hope it’s you who shows up! CHEERS!
Charlie Colt
Charlie Colt
a month ago
Lawrence is always a gentlemen whenever he comes to the job site. He always has a solution for whatever problem he faces. Really a pleasure working with him and Zoom drain.
michael duong
michael duong
6 months ago
Connor did a wonderful job. He explained what was wrong and he knew what caused the problem. Very well experienced. Thank you so much Connor.
Simone Floyd
Simone Floyd
a year ago
Zoom is my new go to for plumbing services. They were out in a timely manner and Joel Colon was professional as well as proficient. He went above and beyond to aid me with the issue. Great Job!! I will be recommending this company to all that will hear me. ?
Joseph Nash Jr.
Joseph Nash Jr.
3 months ago
Dante was very professional and informed us about everything he did to try and resolve our issues. He did everything he could but further investigation is needed !
M W
M W
7 months ago
Zoom Drain technicians arrived promptly and cleared our basement bathroom drains. They were courteous and professional.
Amit Shah
Amit Shah
4 months ago
Good communication, easy to schedule, timely, and professional team that was easy to work with, nice, knowledgeable, and efficient. A little expensive but team offered a discount.
Andrew Min
Andrew Min
8 months ago
Aslan was extremely knowledgeable and professional. He was extremely efficient and thorough in his work. He worked with grit and gave his 100% effort in making sure our sewage line was cleared with a lot of grease and oil blockage using the jetter. He was able to successfully clear out the drain and we finally have a clean and emptied out drain that is fully cleared out! So thankful for his expertise and would highly recommend.
Marvin C
Marvin C
11 months ago
Alexander arrived, told me his prognosis of my issue, and explained the option of remedies as well as the cost. There was a problem with a blockage, and he stayed beyond his normal time to rectify the situation. Once he was finished, he explained to me how to avoid another possible blockage, and what signs to look for in the future. I believe he, Alexander, was very professional, and honest in his assessment of my issue. I was also surprised and pleased to know that a photo and short bio of the technician who would be arriving was sent in advance
Alisha Blaire
Alisha Blaire
10 months ago
I called Zoom Drain to look over a few things after I got my home inspection. The technician Alexander M. Was available 2 hours earlier than promised; same day. He was kind, honest, and straightforward. Would call him again in a heartbeat.
Fred Carter
Fred Carter
9 months ago
Technicians were very nice and explained particulars of the job well... then explained that the camera inspection would be more than $500. I am NOT in the business of paying $500 for pictures. It works just be cheaper to let the drain clog give times (which it hasn't done in the 16 years I've owned the house)
Michelle Alullo
Michelle Alullo
a year ago
I called yesterday About my garbage disposal & they sent Mr. Anas this morning. He was on time, polite,clean & efficient Took his time doing the job but stayed focused & made sure everything was working properly. I would have given 5 stars but i thought the price was a bit high. Still i would recommend this company.
Marley Goldschmidt
Marley Goldschmidt
a year ago
The customer service when I first called Zoom to schedule was excellent, friendly and efficient, which was instant peace of mind for an emergency main drain/flooding problem. Jim was the service provider who came to my home and he was above and beyond my expectations. He was on time, friendly, and took time to listen to everything I had to say before he got working. He was professional and efficient, but also didn’t rush and took the time to get to the root of my system issues. He took a great deal of time and care to make sure I understood what was going on, how it happened, and what needed to happen next. He offered as much insight and expertise as he possibly could, and never rushed me as I thought of new questions. I would recommend Zoom and Jim to anyone I know.
Sia Elle Beckwith
Sia Elle Beckwith
a year ago
I loved this process from start to finish. I don’t know what I’m doing. New homebuyer. Not super handy. Not handy at all, actually. Called for an assessment and asked a ton of questions. They were friendly and professional throughout the booking process. Before my tech arrived, they sent me a headshot and bio (highlighting that my tech likes painting and digital art - this was a nice touch because, as a woman who was solo that day, it’s hard to let complete strangers in your house). They also sent me a tracker (which was accurate) so I knew exactly when my tech would arrive. The tech, Darius, answered all of my questions without making me feel dumb and provided additional services on the spot when he noticed an issue. I would highly recommend. The service came with a year warranty and helpful tips about drain pipe health.
Todd Moody
Todd Moody
5 months ago
The technician was excellent. Although he did explain the flat rate system, the cost for a ten minute job was quite high.
Steven Rivers
Steven Rivers
8 months ago
Mr. Darius Lightsey was the Zoom Drain associate sent to help clear a clogged drain in my basement. He suggested a clearing process called Jetting which not one cleared the area where the clog was it cleaned the pipe of any debris that may build up. He professional in his approach and very knowledgeable. He also explained what he was doing, why and the benefits. I highly Recommend using Zoom Drain.
Neilay Shah
Neilay Shah
7 months ago
These guys are very responsive and very professional. They’ve cleared my drain twice now, and each time they gave me a lot of useful information about the cause of the problem. They’re also available 24/7 and don’t up-charge for coming out at odd hours.
Amanda Rose
Amanda Rose
8 months ago
Buying a house and the drain outside overflows. Had to have a sewer scope done, and found several other drainage issues when the tech arrived. He was extremely helpful and put together an estimate for me to submit to my realtor. Highly recommend!
Michael Daly
Michael Daly
4 months ago
Victor was extremely professional. I am 100% satisfied with the service provided.
candy manning
candy manning
3 weeks ago
Daniel was timely with his response and very professional.
Brian Schumacher
Brian Schumacher
a year ago
We used this service attempting to deal with a drain fly issue we’ve been having since we bought our home more than a year ago. This business doesn’t deal with eliminating drain flies per se, but they can help to diagnose the problem and remedy any issues that might be allowing them to breed. After many months of failure with exterminators, we were forced to contemplate a different option. I’ll say that nearly $500 for pipe inspection seems steep, but I think it was worth it in the end. We won’t know the final outcome for many months because cold weather deters drain fly breeding, but Darius was more than attentive doing his job. He was patient, he was thorough, and he answered all the questions we had without any baloney. He did his job well, and he was very friendly. He used his experience to help us troubleshoot our issue and we feel pretty good about our chances to eliminate this issue for good. Thank you to Darius for doing your job well and representing the business well. Zoom drain did a nice job as well. They were polite, informative, and timely. I would recommend this service.
J. S. Williamson
J. S. Williamson
2 years ago
The worst thing I can say is that the website appointment scheduler does not work. I followed up with a couple of phone calls and left voicemail messages after no one showed or called on Saturday morning. The call center operator who followed up was great she told me the online scheduler had not made my appointment and apologized. Took the relevant info and schedule me for a four hour window. Mike Sweeney arrived in two hours of the time frame called me when he arrived and gave me my options after hearing my problem. He tried jetting and thought we were done but less than ten minutes later the clog was back. Tree roots were surprising us both he unpacked the equipment from his truck and went back to work. My patio has finally stopped seeing the overflow from everywhere in my house. Glad the hardware store where I rented the snake recommended Zoom after I returned unsuccessful in my attempt. One of the sale people there was also a Zoom customer. Where I and one other drain cleaning service failed Mike made sure Zoom succeeded. My sewer line is shared going off in various directions which really made this job difficult.
Anthony Wilkus (WiZKiD)
Anthony Wilkus (WiZKiD)
4 months ago
Very professional, clean and responsive. Technician that came out was very polite and clean up afterwards very well.
Sharon Schreiber
Sharon Schreiber
10 months ago
Anthony was very professional, he explained everything up front and gave prices as well. Anthony did an excellent job unclogging the outdoor drain. I would recommend this company... Great Work Zoom Drain!!
Stacie Rihl
Stacie Rihl
4 months ago
Greg was great!! He was super professional and helpful when the sink clogged at my investment property.
Sandy Selznick
Sandy Selznick
2 months ago
Called in the morning about a toilet not flushing. They offered to come within 1 or two hours, but I was busy, so they came later that afternoon. Found root masses in the sewer line. They cut the roots for now and have me some options moving forward. Lawrence was upbeat and friendly and did a great job.
Jett Biggert
Jett Biggert
10 months ago
I very much appreciated the tech that came out to quote me on a job. He called 1/2 hour before he arrived, arrived on time, and was able to give me some ideas about different ways I could fix my problem since pipe liners aren’t to code in Philadelphia (I wanted a quote on lining a broken sewer line).
John Williams
John Williams
4 months ago
Great Technician took time to explain all steps of service call. Will use this company again
Dominic Rios
Dominic Rios
11 months ago
Mr. Anthony Recinos arrived to my mothers residence promptly. Clean professional look. Asked all the important questions to get a feel for what the issues were. After a thorough walk through of all the impending issues, he thoroughly explained what caused these issues, how they can be repaired, what to expect in repair, and then closed with offering a service plan with two options that would ensure her house will be properly maintain for drainage for the foreseeable future as well. All in all, I am beyond happy with the service provided and the overall professionalism shown by this young man. Through him, your company is in great hands. When the time is right in the not so distant future, a 2nd call for service will be placed to start the large amount of repairs. On that call I hope he is the man to answer the call. Look forward to doing business in the future.
Nicole Marchesani
Nicole Marchesani
a week ago
Scoped storm drain. Very good experience. I would highly recommend
Janet Dees
Janet Dees
9 months ago
Another plumber suggested this company for my issue.
Zoomdrain came same day and on time. Jake was courteous and explained the issue. Their bio cleaner is probably a tad expensive but it is best to have it to use immediately and monthly after that.
Rebecca Flemer
Rebecca Flemer
a month ago
Prompt and courteous service. Anas went the extra mile to solve my back up.
Mae McDonnell
Mae McDonnell
a year ago
Josh was incredible! Very kind and trustworthy. He was patient enough to walk us through the process fully and he completely fixed our nightmare sewer blockage! Highly recommended!
Melanie Anais Morgan Wilcox
Melanie Anais Morgan Wilcox
a year ago
I used them before twice and it was a bit pricey but okay. I needed someone to come ASAP to fix my clogged sink and broken garbage disposal. My dishwasher isn't working. They said they could come today 8 AM-12 PM but I had a class midday. They said they could put me first on the list today. That would have been fine but they apparently didn't put me on the list at all, they were short on technicians, or there was an emergency call...excuses excuses. Also, one person who I spoke to said the technician was finishing up a job and would be headed to me soon (twice). Another said later they would hopefully be there by noon but couldn't guarantee it. When I expressed my concern about that, he said I was twisting his words. I waited all morning and was late to my class when they finally texted they were on the way--five minutes before noon. Too late. Unreliability, dishonesty, etc...no thanks. Choose somewhere else.
Bruce Austin
Bruce Austin
11 months ago
I received a call to advise me of the time the technician would arrive. Everything was clearly explained to me ahead of time, including prices for the various services that may be required. Benjamin and his assistant provided fast and professional service.
Joan Ranere
Joan Ranere
a year ago
I was impressed with Mr. J Colon’s service: Personable and polite and very professional. He explained clearly what the problem was and options for fixing it. He worked quickly and updated me as the process went on. I would certainly ask for him the next time I need service.
Ramon Reyes
Ramon Reyes
a month ago
Had a storm drain clog they were fast and took care of it quick.
Haley Rodack
Haley Rodack
2 months ago
Came out the next day after calling on a Sunday. They were fast and efficient with the drain cleaning.
Deborah Spruill
Deborah Spruill
8 months ago
My techs communicated very well, promoted, provided outstanding service, clean, honest professional, friendly and most importantly reasonable. I would recommend and use again if needed. Thank you guys!
David Price
David Price
10 months ago
Jake was honest efficient and helpful. He explained the limitations of drain camera inspection. We had a clog and we probably have a cracked pipe too. He pointed out that clean drains can minimize or even solve small cracks in drain pipes. Clogs block water from flowing and allow water to build up pressure which will start seeping through a crack where the water is trapped. Free flowing water can’t build up pressure and mostly bypasses small cracks. So we’ll clean our drains instead of replacing them.
Diana McNamara
Diana McNamara
9 months ago
I asked for a ballpark estimate before Zoom came out but they refused to provide one. The estimate to clear a slow drain was $365!!!Maybe everyone else is rich but I’m not & can’t pay those ridiculous prices. They wasted their time & mine taking off work to meet them.Don’t waste your time too!
Raegan Oraschewsky
Raegan Oraschewsky
2 years ago
Marquise was very professional and we really felt that he went the extra mile for us. He spent a lot of time making sure our issues were completely fixed and even stayed well past business hours to finish the job. We really appreciated his hard work and definitely recommend Zoom and specifically Marquise!
Rebecca Bonner
Rebecca Bonner
a year ago
Zoom sent someone the day I called for a backed up drain in our basement. They gave me a heads-up call when the service person was 20 minutes from our house. Darrius was professional and clearly explained what he was going to do. He also did a minor repair on a pipe that was an issue in our basement. I highly recommend them, particularly for emergency work.
Robert Lutey
Robert Lutey
a year ago
Zoom Drain replaced a section of my exterior underground drain pipe that had been broken by tree roots. They spent the better part of a day and needed extra crew members to help. The job was handled with diligence and thoroughness and the crew was courteous and kept me apprised throughout. I am pleased with the work and would use them again without hesitation.
Danielle Hutchinson
Danielle Hutchinson
5 months ago
Our technician Victor was wonderful! Extremely knowledgeable and very friendly! Thanks again Victor!
Jessica Anderson
Jessica Anderson
a year ago
We had an emergency. Our basement bathroom flooded. Flushable wipes were the culprit. Jarrod called when he was 20 minutes away. Arrived early. He was polite and respectful and very knowledgeable. He assessed the basement then the outside of our house. He cleaned the main drain line to the sewer. We paid for a warranty and he explained that the area will be covered unless they come out and find more wipes. They won’t! I will absolutely reach out to Zoom for future plumbing issues and I will refer them to any and everyone I know who needs plumbing services.
Mia Chung
Mia Chung
a year ago
Mark and his team were excellent. Very well knowledgeable and explained everything thoroughly. I had this service quoted with 7 other companies and they were by far the most professional, honest and affordable.
Ruth Holt
Ruth Holt
2 months ago
They cleaned several drains for us after scoping them and were both efficient, clean, and professional. Solved our problem.
Joshua Scheuermann
Joshua Scheuermann
a year ago
Unfortunately, we've had a number of plumbing issues in our almost 100 year old house. Most due to failing cast iron pipe, but most recently due to incorrectly run drain pipes for our kitchen sink, which were there when we bought the house 6 years ago. We've had 3 major repairs completed by Zoom and in every case the people were friendly, professional and competent. The repairs were completed in a timely manner to our satisfaction. They are probably not the cheapest solution, but they provide a good warranty for their services and have enough employees and equipment that we quickly have someone out when we need them. We will continue to use Zoom for drain line issues.
Joyce Packer
Joyce Packer
a year ago
Zoom Drain is an excellent company. They know their business. I’ve been very pleased. The technicians are friendly, professional, and courteous. All questions asked are always answered, not only by the technicians but the office staff as well. Zoom sends a picture of the technician coming and you receive a phone call 30 minutes in advance. They always arrived on time, and call if there is a problem. I highly recommend them.Just had a second job done today. I stand by what I previously wrote. I highly recommend this company.Update: 3/25/21: use Zoom for maintenance to make sure water line outside is root free. They are the best. On time. Friendly and responsible. All questions are politely answered. Highly recommend them.Update: 9/9/21 This was Ricks first tome here. He was friendly, courteous, and knowledgeable. Rick answered all my questions, without hesitation. Rick was on time and the job he did was thorough. This job was for yearly maintenance. I continue to like Zoom. I will continue to use and recommend them, highly.
shanon olson
shanon olson
a year ago
Micheal was awesome! He was a bit late, but he was courteous, professional, and answered all of my questions!
He cleared the sewer line fast, removing a number of sticks, inspected the line, and made sure all was working as intended!
Great work!!
Anil Samuel
Anil Samuel
8 months ago
I contacted them through Angies List. They charged me $800 for a hydro get for a block within 5 feet. Do any one believe that 1,251 positive google reviews are genuine?
Sherry J
Sherry J
a year ago
My experience with Zoom drain was good, I definitely would recommend them. They send you a pic of their salesperson that will be working in your home, for safety measures which I thought was cool. R. Fink the plumber was excellent, he arrived with shoe covers and explained everything he was doing to unclog the basement sink, which was also clogging the outside drain and the overflow would go into a drain in my garage that create puddles of water (a mess) they were well equipped with a water vac, camera attached to their snake to take pics of what was actually causing the clog. I wand up getting the hard pressure clean which starts at the front of the house and goes back as far as the drains in the back of your house, which allowed all the drains to be cleaned and unclogged from debris and everything running smoothly. They did not leave until everything was running fine. I thought the price was reasonable considering I paid RR $575. and brought some pipe deodorizer for $50. Totally $625. +tax and all they did was come and snake my kitchen sink and told me the basement sink was draining slow and possibly starting to get clogged, he plunged and bubbles came up, that’s when he said yes something is clogged but he didn’t unclog it. Well, you know I won’t be calling them anymore. When you don’t know what to expect, you rely on the professionals to straighten things out for you. Thanks to Zoom drain the issue is fixed.
K Bruce
K Bruce
9 months ago
The company sent me a picture of the employee that would be performing the work ahead of time, which was professional. They also called prior too to show they would perform the work today. They employees kept me informed of what they were doing and what they assessed.
Ryan Reid
Ryan Reid
a year ago
I reached out to this customer, the call back and lady was fast with the return call and nice. The worker told me I needed my main drain cleaned. I had roto rooter come out and tell me that wasn't wrong and I needed a hot water heater for my flood in the basement..I looked at it more on my own and noticed it was a pipe leaking to hot water heater, and the water drained once I moved a valve that was closed in the main drain...he was gonna charge me 500-800 for nothing....customer service did reach out after my review and made me feel as tho they were genuinely concerned about what happened..Every1 I talked to besides the plumbing tech was very helpful.
Aaron J
Aaron J
a year ago
I called them out to help with a slow drain. I got the clog out before they came but he was great in offering me services for the future should the clog get worse. And I purchased a bottle of enzyme cleaner from them to help me with my slow drain in the basement sink. Really appreciate the same day professional service. I will be using them again for my home and any client I help sell their home that may need them.
Tahni Stewart
Tahni Stewart
a year ago
Zoom Drain was able to quickly have a technician out to address a clogged drain. Joel was assigned to the job and he was wonderful. He explained everything and showed me the problem. Very professional and personable. Definitely will call them again.
Lawrence McEwen
Lawrence McEwen
2 months ago
Dante was courteous and professional, knew what was required, and performed the work with care
Amanda Scott
Amanda Scott
a year ago
I called Zoom this morning with backing up toilet and sink. They told me they’d be out this afternoon between 12-4p, and would call me 30 minutes prior to arrival. They did exactly that, and Aslan arrived at 2pm. He was professional, thorough, and explained everything he was doing. He was able to fix the problem and left the bathroom spotless. Would recommend this company, and especially Aslan, to anyone! Five stars!
Kevin Parker
Kevin Parker
a year ago
The technician was methodical and meticulous. He answered all of our questions and repaired it as quickly as possible - starting on a Sunday night and coming back to finish on a Monday morning! We are so happy to have had him.
Matt Graham
Matt Graham
7 months ago
Prompt, friendly service. Quickly diagnosed and resolved the problem. Technician talked me through his troubleshooting steps so I can do more to try to fix it myself in the future.
Creativity: Renew and Evolve
Creativity: Renew and Evolve
11 months ago
Daniel answered all questions knowledgeably. He was professional, polite and attentive to my questions and comments. He will send me a copy of the full report and photos of my sewer line. I recommend him and Zoom highly,
Tiffany Sinclair
Tiffany Sinclair
3 years ago
Mike Sweeney was very professional and courteous. He took the time to explain the issues well, especially with me not having plumbing knowledge. They made setting up the appointment easy and were super responsive to any questions I had leading up to it.
Ashley Primis
Ashley Primis
a year ago
At a time when we've had so many poorly trained repair people (or ones that just never arrive) Zoom was great. They were super communicative, flexible and skilled. Worth the money!
Rashida Patience (Chef Haneef Ali Kitchen)
Rashida Patience (Chef Haneef Ali Kitchen)
4 months ago
They came out on a holiday, was professional and efficient. I was quite pleased with the service received.
Ben Evans
Ben Evans
a year ago
Over the past week, we were seeing signs of a possible sewer backup. We didn’t realize just how close we actually were. Good thing we texted Zoom Drain Saturday morning. That afternoon, Zoom got back in touch and scheduled Josh for Easter Sunday morning. Josh arrived as scheduled, went above and beyond to clear out our clogged sewer drain, and identified items that require further attention. This is our third time using Zoom, and every time, we receive value added service that’s timely and professional. Thank you Zoom Drain for keeping us in the clear!
Lorraine Floyd's
Lorraine Floyd's
a year ago
I initially had an issue with having an appointment and missing my aunt's funeral just to not have a technician show up or call to reschedule. I have 3 children (one with special needs) and not having a functional plumbing system is extremely stressful. The next day Alexander came to the rescue and cleated the clog. He was very detailed when answering my questions and didn't mind me watching over his shoulder. He was extremely professional and funny to work with. My stress level went from 10 to 1.
Trin MACK
Trin MACK
5 months ago
Dante was knowledgeable about my toilet issue and he was able to get the drain cleared!!!
Jay Sherif
Jay Sherif
a year ago
My sewer/drain was partially clogged in the basement toilet and shower. I called a couple of companies before for snaking, but didn’t work and they referred me Zoom Draining for water jetting (jetting). They sent me a very nice and friendly technician called Daniel Kohles. He checked the problem with me and did a jetting job on my drain and he fixed the partially clogging problem and now it drains out (no clogging). He also recommends not to put grease when washing dishes as the grease may build up in the pipeline. I give him 5 star ⭐️ ⭐️ ? ⭐️ ⭐️. I strongly recommend Zoom Drain and technician Daniel Kohles for sewer/drain cleaning.
Jaime Manning
Jaime Manning
a year ago
Very satisfied. Did a great job . Would call again because they solved the problem and didn’t cost a fortune . We called RR 1st and they never unclogged our outside drain. RR also Quoted us a crazy price to replace the sewer line . I called for a simple clog. My neighbor recommended a plumber who recommended zoom drain . So glad I called.
Hamilton Ward
Hamilton Ward
3 years ago
This is the second time I have used Zoom Drain and they have given me great service . My mother has a home warranty and they wouldn't be at her house around Friday. I couldn't wait that long. I kept a card given to me the last time they came out. I called and they informed me that they could be there in 20 - 30 minutes. I told them please come out. Josh is a great technician. He showed me on their camera the clog which was in front of the house. He made some suggestions which I will follow up on. What I like about Zoom Drain is that they send me an explanation of the problem. Which I will use for the insurance, so my mother can use for her claim. Zoom Drain provides great service and I will use them again. I will tell my neighbors about their service.
Karen Yancey
Karen Yancey
2 months ago
The technician clearly explained my options and the associated prices.
Piper Ferrone
Piper Ferrone
a year ago
I will start this review with a emphasis on the fact that I rarely post any reviews online but the service of Zoom Drains technicians was so amazing I felt obligated to share my story! Patrick Parmer, Michael Nestor and Brian Stenz all worked on and serviced our clogged drain issue. It took two days to fix our clogged pipes and on the second day Michael and Brian facilitated the work. They were both professional, responsive and timely. They got the job done quickly and effectively and cleaned up everything upon their departure. I can’t recommend the these technicians and the support team at Zoom Drain enough! Thank you!
Bella Rosehouse
Bella Rosehouse
4 months ago
2nd time using, super friendly office and technicians are efficient and go beyond explaining procedures
Susana Torres
Susana Torres
2 years ago
Kyle was very professional, knowledgeable, and meticulous. He was not only able to clear a clogged pipe, but was also able to provide a detailed description of my plumbing setup and left me with a thorough understanding of what is causing the recurring problem. The education I received was well worth the money I paid, and the money will be applied toward the balance of the larger repair job that will need to be done. Excellent service! I highly recommend this company to anyone.
Gia Davis
Gia Davis
2 years ago
When Josh arrived, I felt his estimate was high, but after the service I received from him, it was well worth it. What can I say about Technician Josh, but he is awesome! He did over and beyond the call of duty and was very professional and did great work. I wish more service techs could be more like Josh as he demonstrates a skilled plumber that cares about customer satisfaction. It was a pleasure having him to do the work needed for my plumbing needs.
Judy Faye
Judy Faye
a year ago
Zoom pro Michael did an extensive search to locate the source of our plumbing problem. He explained the steps he was taking and assured us that Zoom technology and equipment would pinpoint and resolve our issues. He was right!
Omar Alshaikhli
Omar Alshaikhli
8 months ago
Anas was my Tec, he was very knowledgeable and answered all my questions. He explained to me the steps and he cleaned afterwards. I’ll definitely use this company again.
Donna
Donna
3 years ago
Mark was very prompt, professional, knowledgeable and very informative. He put on booties before stepping on my carpet on a very rainy day. He showed me pictures of the problem in my pipes after he was done. He showed me what was broken and what needed to be repaired and why? Mark explained everything so thorough that I made an appointment for an estimate for the work that needs to be done. I loved that Mark sent an email receipt, pictures and details of work performed. I felt very comfortable and felt like I could trust him. GREAT JOB MARK! Stay safe and keep up the good work!! ZOOM DRAIN HAS AN ASSET ON THEIR TEAM!!
Regina Fisher
Regina Fisher
2 years ago
I was very pleased with Zoom Drain services. I called Zoom because my upstairs toilet was leaking onto the ceiling of my dining room. They were quick to get me on their schedule and came out two days after I called. Nadir, the technician that came out was pleasant, professional, knowledgeable, meticulous and most of all, I felt like Nadir was honest and explained everything to me in a non-technical manner so that I could understand. The price was very reasonable and there weren’t any hidden costs. I would definitely use Zoom again.
Colmon Holmes
Colmon Holmes
a year ago
I used this business in the past and this time I got a quote for service and I am now considering it. However my tech Darius lightsey was extremely professional and and well trained and I couldn’t be more pleased with this company…. I wish every company had techs as knowledgeable and kind as Darius!
Bill Farran
Bill Farran
4 months ago
Darius was super - very knowledgeable and worked hard to solve the issue
Martin Rechenberg
Martin Rechenberg
10 months ago
Mike was fantastic!!! He worked very hard on a Sunday to clear the the blockage we had. It is much appreciated. Thank you, and would definitely recommend.
Lewia Frett
Lewia Frett
3 years ago
The company was helpful and responsive, and even called to give me a timing update while waiting for the technician. James was very knowledgeable and professional, and talked me through the whole process as he worked. I would definitely recommend him and will use Zoom Drain again if I have any future need.
Vincent Banchi
Vincent Banchi
3 months ago
Super professional, figured out what the issue was immediately, and gave us a path forward.
Wayne Barnett
Wayne Barnett
a month ago
Rep was knowledgeable and a problem solver for sure. Thank you-
margaret
margaret
2 years ago
I've had Derrick as my technician twice, once to scope my sewer line & a second time to clear out a downspout clog. He's professional, efficient, persistent & a pleasant guy. Zoom Drain was easy to book, reliable, and was worth the price knowing the work was done well.
Randy Wolf
Randy Wolf
3 years ago
I chatted with Zoom at 8:00 pm and was able to schedule a service fro the next morning. I got a call at 8:30 am that the Tech was on his way. He arrived 20 minutes later. He was able to diagnose the problem and quickly correct the issue. Great job! Brad was very professional and explained everything he did.
Kat Simkiss
Kat Simkiss
3 years ago
Zoom Drain was AWESOME from start to finish. Extremely responsive, took calls off hours, and worked with us to get someone out at a time that fit our work schedule (after 6pm). Kyle, who came to our home, talked us through the issue, was courteous and polite. He even made a minute to pet our dog. He resolved our issue on site and explained how to avoid in the future. Automated text alerts were provided each step of the way, even including when Kyle was on his was plus his picture! I’m floored. Great service. Hopefully we don’t need anyone again anytime soon, but if we do - this is the company I will call.
Kels E
Kels E
4 years ago
I had technician Tyler Serowskie today and I could not have been happier with his service. Tyler was extremely knowledgeable and professional - he identified the issue immediately and refused to charge full price for the original job requested since it was not needed. Zoom technicians are honest, reliable and trustworthy - I could not be happier with this technician or his company! I will recommend all of my friends and family to request him directly!
Tanya Brown
Tanya Brown
2 years ago
We had an excellent experience with Zoom Drain. From the initial contact with customer service to the completion of the job. Our technician, Darius L., was very professional. He explained our options, completed the job quickly and efficiently, and followed up with suggestions. Thanks Darius! I would highly recommend Zoom Drain!
jamaal white
jamaal white
3 years ago
From the estimate to the time he left Nadir was professional, knowledgeable and thorough. Both appointments he was on time and dove right into the work at hand. He did not hesitate to show me where he was with the work and even explained his processes. And to top it all off he fixed the issue. I highly recommend him for your service needs. Zoom has a customer for life. Thanks again!
M. G.
M. G.
3 years ago
We had an unexpected emergency and called Zoom Drain and was pleasantly surprised that we were able to speak to someone quickly. Zoom Drain dispatched a technician to our home less than 30 minutes later! The technician that serviced our home was Mike Sweeney and he was very professional, friendly, knowledgeable, and prompt. Though, we felt that it was a little pricey, the service we received made it worth it! I would definitely recommend!
Kyle B
Kyle B
9 months ago
Daniel and this Zoom branch does great work. Diligent, timely, clean, informative. They get the job done and they do it the right way.
Allison Beardall
Allison Beardall
a year ago
Rich and Zoom drains were absolutely the best. It’s so hard to find truly professional contractors but this is the second time we have used Zoom drains. And would again in a heart beat. Thanks again Rich and team. The dogs already miss you!
Jessica Federer
Jessica Federer
2 years ago
Today was my second interaction with Zoom Drain. My first experience was exceptional and this time was as well. I called yesterday and spoke to a friendly, professional scheduler who provide me a 4 hour window. I received a call 20 minutes prior to the technician, Ben, arriving. He explained the issue clearly and provided tips on how to prevent it going forward. He was incredibly clean and courteous. Would highly reccommend!
Peter Breslow
Peter Breslow
3 years ago
My technician was excellent, and my experience was great. Chris was neat, clean and fast, and had me realizing that I contacted the right company to fix my clog within seconds of meeting him. I'll definitely contact Zoom again if I need their services.
Charmelia Bond
Charmelia Bond
2 years ago
Our technician Mike came out with less than a full day's notice and was prompt and thorough. Although I could not be onsite, he explained the situation thoroughly to my mother and successfully unclogged the drain and diagnosed what could be a serious issue that will have to be addressed later. He followed up his visit with a phone call and explained everything clearly and patiently and didn't try to up-sell services based on our situation. He gave great options for our next steps and was courteous and clear in his explanations. I would certainly use this company again!
Jill Slawecki
Jill Slawecki
2 years ago
Mike was top-notch every single step of the way. He carefully respected our home and belongings. He carefully explained everything the job would require, so I understood the approximate price. When he ran into something unexpected, he very clearly explained (and showed me) what happened, and why it would increase the price. In less than 90 minutes we had our kitchen sink back. I would recommend Mike to anyone in need of service - he gets six out of five stars from us.
Rachel Gosselin
Rachel Gosselin
3 years ago
I have used Zoom Drain twice in the last month. Both times my appointment was scheduled quickly and with urgency. Derrick was the technician on both jobs, he called on his way as promised as well as called upon arrival to update me. He was friendly, informative, and professional. I will recommend this company to all of my clients.
Natalie Ogburn
Natalie Ogburn
10 months ago
Called On Sunday.They came for an estimate on Monday.Work was performed on Tuesday !They came on time & we’re very respectful.Definitely would recommend
Mary Jo Coyle
Mary Jo Coyle
9 months ago
Zoom and Benjamin were great! Arrived in time. Very friendly explained all of the options and pricing before any work. Very professional.
Donald Moore
Donald Moore
a year ago
Sewer drain problem. The 1st technician on day 1 didn’t perform adequate due diligence and Donny condition and frustration got worse. But on day 2 the technician was communicative, knowledgeable, and patient with my anxiety, and resolved the problem completely. Great rebound.
Joy Wilson
Joy Wilson
2 years ago
Zoom Drain was able to schedule a technician to come out the very next day after my service call. My technician was Darius. Darius was very professional and polite. He explained all the levels of service and their prices before starting the work. After he completed the job, he thoroughly explained the issues and any follow-up necessary. I am very pleased with the service provided. Thank you!
Bash_n_Christa M
Bash_n_Christa M
3 years ago
Kyle J, was our technician and he was great. It’s not often you come across genuine tradesman who sincerely care about the service they are providing. He was efficient and knowledgeable. I HIGHLY recommend Kyle J, to anyone seeking service by Zoom!
Rich Hendricks
Rich Hendricks
3 weeks ago
Darius and zoom drain were a tremendous help.
Otto Shcmith
Otto Shcmith
2 years ago
Robert was very professional, he did an excellent job. He explained us the different pricing and he did not try to push us to pick one or the other. If we need someone to do the same job, we will definitely call Zoom Drain.
Ella Bella
Ella Bella
3 years ago
I got my line jetted. It was a little pricier than I would have liked but the job got done and I haven’t had an issue since. (It’s been about a month) Mike Sweeney was on time and really nice. He was patient with explaining everything and worked pretty quickly. 5 stars simply for coming out so quickly during this pandemic. Thank you!!
Robert Hilgar
Robert Hilgar
3 years ago
Called at 8pm and was bake to be scheduled the next day. Although they arrived outside the time frame they did contact me to notify me of the delay. The technician arrived and advised it was most likely a main clog and provided me with two options with clear pricing for each one. Did not pressure me to chose one or the other . Quality work and free camera inspection after the cleaning was completed . Josh Gallelli was a great tech and would recommend him to anyone .
Pat Pat
Pat Pat
3 years ago
Robert was on time. I watched him while he worked and asked too many questions in my opinion. He answered every one of them and was thorough his answers. He was extremely professional and courteous. He protected the area where he worked and was careful during his work. H3 ensured the area was clean when he left. I am most pleased with the work he did. Robert and the company comes highly recommended.Dr. S.
Sahon Johnson
Sahon Johnson
3 years ago
The Technician was well educated on his job and very thorough in checking to make sure everything and anything was in working order before he left. The Technician was sympathetic to the cares of our problems and assured me that he would do everything possible to make sure he fixed all issues. He was very professional and very well mannered.
Sue Serveiss
Sue Serveiss
3 years ago
I had an emergency main water line back up on a Sunday. Zoom handled everything professionally. They were patient with my questions when making the appointment. Also, my technician, Tony, was very polite and patient with my questions as well. He wore all the protective gear and even booties when entering my house. He was done quickly and was very humble about the work he does to get people of out such emergency situations! Thank you!
Devin Horvay
Devin Horvay
a year ago
We just bought a new home and used Zoom Drain as we ran into leaking / flooding issues in our basement. They sent Tyler out the next day and he was able to fix our issue quickly for a great price. Would definitely recommend!
Phillip Smith
Phillip Smith
a year ago
Scheduled an appointment with this company for a Thursday between 10 AM -2 PM. At 9:30 (after I had already taken off work for the day) informing me that the technician had an emergency appointment that would take the whole day, and that my schedule appointment for that afternoon (I was scheduled for the morning) was going to need to be moved. I rescheduled for the following morning.The technician did arrive as scheduled on the following day. However they called ahead to say they could give me prices without looking at my pipes for the services. This seemed odd but I asked that they still come to look first. They arrived in the window and had me pour water down my drain. When it did not leak out they said that they could not diagnose the problem and suggested I talk to my plumber (I thought they were plumbers) about the problem. I asked if they could run a camera to see if there was an issue and was told this was a $450 charge.The upside is that I was not charged for the visit.
Kathy Dangler
Kathy Dangler
3 years ago
I had a major plumbing issue and was working with a local plumber, who charged me outrageous amounts of money, and we hadn't even known the issue yet. My insurance company gave me the names of three plumbers that they used and I decided to go on Angie's List and see what was there. That's where I found ZOOM. An appointment was made and Tyler and Hayden came and put a camera into my sewer pipe. Everything was explained so I understood. Then Matt Bergen came out and gave me and estimate, once again explaining what would be done. I agreed and next steps were planned. I still had to work with my insurance and mortgage company, that is when I spoke with Remy Mason. She was my angel, she told me not to worry she would take care of everything, and she did, the work was scheduled. I just had it done the other day and that's when Kevin, Justin and Rich showed up. Well they were another blessing in my life, they worked hard and diligently until the job was done, back filled my front beautifully. I was overwhelmed by all of this and it showed, everyone of them told me not to worry they would take care of me and they did. I can't say enough about Zoom, and their hard working employees, everyone I spoke with were very knowledgeable and hard working and if I ever need another plumber they will be the company I call. I have had people stop after it was done and said they didn't know of Zoom. I told them it was the best experience I ever had, so no worries, they will take care of you. Thank you Tyler, Hayden, Matt, Remy, Kevin, Justin and Rich you all are the best.
brent glazer
brent glazer
4 weeks ago
Did a great job. Little expensive but worth it
Susan Strickler
Susan Strickler
2 years ago
Wow!!! What an amazing experience with Zoom Drain!! Josh and Doug put my mind at ease when they cleaned my drain with jet. These young gentlemen were very professional, polite, knowledgeable and explained everything in great detail!!! Zoom is luck to have employees like Josh and Doug!!!! Their families raised them right!!! I will definitely be calling Zoom again if needed!!! Thank you!!! Susan Strickler
Esther Fabian
Esther Fabian
2 years ago
Tony from zoom was professional and informative. He knew right away what needed to be done and also provided more detailed issues with our pipes. Thankful that he did a great and efficient job.
Matt Baldwin
Matt Baldwin
2 years ago
Zoom Drain was great! Tyler was very professional and told exactly what he was going to do before he started the work.While doing the work he answered all my questions and explained what was going on while doing the job. The charges a little more than the plumber I usually use but well worth it.
Annie Gray Reynolds
Annie Gray Reynolds
3 years ago
Wow! Fantastic experience from start to finish! Excellent phone conversation and so easy to set up appt. I LOVE how you sent a pic of Brad for me to identify him when he arrived. Brad was very professional and kept me informed about every step of the procedure. Superior explanations. He was neat and organized. I feel he did a very thorough job here. I will recommend your company and Brad to my friends and neighbors. Many thanks!
David Campli
David Campli
3 years ago
During the COVD-19 crisis, we had a blockage. Zoom tech Robert was timely, cautiously safe and super professional. He did the job he needed to do, and made me feel comfortable that he was being as safe as possible. Highly recommend Zoom. This our second good experience.
NITIN PATEL
NITIN PATEL
5 months ago
I never think other than Zoom drain when I have any drainage issue at my businesses.
Neish D
Neish D
a year ago
Let me first say that their customer service is AWESOME! ✔️ No LONG waits for technicians to come out for a FREE consultation✔️ And did I say FREE CONSULTATION✔️✔️ My technician was extremely knowledgeable✔️ They were just too expensive for my budget lol?? I did get the work done elsewhere?
Robert Hart
Robert Hart
2 years ago
I had a great experience with Zoom. I was given a time estimate of a few hours on a Saturday and Mark Sell was the service technician who arrived in the early point of estimated time, which was a welcome surprise. Mark was friendly and assessed the situation and solved the problem within a half an hour. Very professional-
Yevgeny Lerner
Yevgeny Lerner
a year ago
Benjamin did a great job. He was very persistent in finding a location of the clog and spent several hours to break it and to wash all the debris from a long sewer line with a high pressure water stream to an outside stand pipe. After that he aspirated all the debris out. He thoroughly performed this time consuming job until flow was restored. If I will need drain services again I will always ask for him.
Gloria Abney
Gloria Abney
3 years ago
The Zoom Drain team from the receptionist/scheduler to the service technician was professional and courteous. The explanation of the problem was clear and the work was performed with high quality. There were plenty of options to make the payment. Actually, we felt the cost of the repair was very fair. We were very satisfied with Zoom Drain and will use them again for drain repairs. Steve was excellent!!!
Nate Dennis
Nate Dennis
3 years ago
Mark and his crew were great! They were on time and very respectful of my home. They did a great job and at a fraction of the cost that another company quoted me. I will be using Zoom for any future projects in my home.
Ellie
Ellie
3 years ago
Kevin and his crew were awesome!! They showed up on time both days, did a great job on the sewer line replacement without any problems. I would recommend them to anyone. Save yourself time and call Zoom first for reasonable price and a great job.!!
karen Marenbach
karen Marenbach
3 years ago
Had a plumbing emergency and Zoom Drain came out the same day. Our technician Josh was extremely nice. Explained the process and answered all our questions. Would definitely use again and will be recommending to our families and friends. Thank you for the great service.
Sarah Rinehart
Sarah Rinehart
8 months ago
They were able to send someone out within the hour to assist with our flooding house, he was quick and efficient. Thanks so much!
Anthony Giannone
Anthony Giannone
3 years ago
Had an emergency drain situation at my parents home. I contacted Zoom Drain and within 30! minutes, their technician Mike Roman arrived. He came in with his safety face mask and gloves. He was great. He was polite and professional. He was able to my parents kitchen sink up and running in a quick period of time. Can’t thank him enough.
Jim Yates
Jim Yates
2 years ago
Very pleasant from first phone call to completed service call. Marquise told me what he was going to do with two option levels and then he did it exactly as described. He brought serious equipment and worked hard and quickly. I’d use Zoom again.
J.N. Leknes
J.N. Leknes
a year ago
Eddy Falco provided exemplary work with a main sewage line that was clogged mostly with root growth. Timely and very knowledgeable. A little pricey compared to last time I had drain “snaked” but the quality of work made up for it. Strongly recommend Zoom Drain.
Kristin Fowler
Kristin Fowler
3 years ago
We used Zoom for a backed up sewer pipe... the person who took my call and set me up with an appointment was wonderful! I was notified when our tech was on the way along with a picture of him. Nadir our technician who came out was prompt and polite and explained everything to us! I would definitely use Zoom again!
Lisa Kolker
Lisa Kolker
3 years ago
I can't say enough about our technician Mike Roman. He was on time, courteous, took his time explaining the issue. He actual came out on Christmas morning to accommodate our schedule for the day. He was extremely professional and made sure we understood the problem and solution and future maintenance of our sewer drain. Kudos!I would have given a higher score except the company's price was much higher than the average. But for us well worth it.
drew clinefelter
drew clinefelter
a year ago
Zoom was able to eliminate my root issue and offer expert opinions for further solutions. Request for service was made a few hours before service started with pre established terms without any fine print surprises.
Cherie B (Cherie B)
Cherie B (Cherie B)
2 years ago
Robert was a consummate professional and went above and beyond to clear a tough clog. I was extremely impressed with how thorough he was as well as his commitment to getting the job done. I highly recommend Zoom Drains!
N. O.
N. O.
3 years ago
Zoom Drain was excellent right from the start.Our regular plumber came out on a Friday morning to look at a clogged bathroom drain. He was unable to free up the blockage and he recommended we contact Zoom Drain. I called Zoom Drain that same day between noon and 1:00 PM. The person I spoke with, Anna, was courteous and professional. She was able to schedule a technician that same day between 2:00 and 6:00. Very soon after we received a text message confirming our appt with a photo and description of our technician. We then received a phone call confirming the technician was on his way.The technician who showed up, Tyler, was the same person from the text. He was on time as well as courteous, kind and professional. He listened to our description of what happened, looked at the clogged drain and then provided a description of the work he would do as well as the total cost. We could have declined the service at zero cost to us. We chose instead to say yes and we're very glad that we did. Less than 20 minutes later the drain was unclogged and flowing better than it ever has since we first moved in over 9 years ago. We definitely recommend Zoom Drain and will contact them first in the future should the same situation arise.
Jacquelyn Gress
Jacquelyn Gress
3 years ago
Nadir and his colleague made a horrible situation so much easier to handle. They were professional and so knowledgeable. When large companies come out to handle these types of jobs, my expectation is to be treated more like a number. Nadir and his colleague treated me like a human -- they were two really personable guys. Being comfortable with people completing work in my home is important since I have children. Also, they were very respectful of my home - putting on shoe socks before walking into my house. We had a pipe clogged and needed a company with a camera and a flusher. We had called two plumbers prior to Zoom and both had recommended Zoom. Both plumbers also indicated that they had customers who had been very happy using Zoom. I am so glad that we had received those recommendations. We will definitely be using Zoom again for upcoming pipe projects. Thanks so much!
MaryBeth D
MaryBeth D
3 years ago
Zoom Drain has come through for me more than once! The service has been phenomenal. Every technician has been a 5 star professional. Special shout out to Kenneth who did an excellent job. Kenneth went above and beyond late at night and left the work area immaculate!
Jocelyn Bates
Jocelyn Bates
6 months ago
Providers were courteous, professional, answered all questions asked and did a great job.
Roger Nutter
Roger Nutter
3 years ago
I am a first time customer and zoom sent their technician Darius Lightsey to my house. He was very professional and didn't mind talking while he quickly went to work resolving my problem. Darius didn't mind my asking questions and was happy to explain the procedure.He was also concerned about my welfare during these trying times and wore a mask, gloves, and foot protection to insure his safety and mine.I will definitely use them again should I have problems in the future.
Keith Herrmann
Keith Herrmann
3 years ago
Benjamin was very professional and was able to clear out our clogged pipe in an efficient manner. He explained and showed us with the camera what he saw in the pipe. He came out the same day which was great because our pipe was backing up in the house. I would highly recommend this company.
Frederick Harrison
Frederick Harrison
2 years ago
Top notch & extremely professional service, I can’t express anything negative about my experience with Zoom Drain. They followed all CDC Guidelines regarding essential businesses. They provided an upfront written estimate and stuck to that estimate, price quoted was price paid. Their technician was polite and extremely knowledgeable about the job at hand. Zoom Drain is now my new “go-to” for plumbing issues. Thank you!
rachael borzillo
rachael borzillo
3 years ago
We had been struggling with a clogged main drain for a few weeks. Multiple Home Depot runs kept us frustrated. We called Zoom on a Sunday morning and they sent a technician same day! The tech we worked with, Benjamin was upfront about options, pricing and was very professional and friendly! He was able to fix our problem within an hour and half. Speedy and efficient! We couldn’t be more pleased with the quality of work and friendliness of the tech. Highly recommend!
Tarah Kunkle
Tarah Kunkle
3 years ago
Great service! I was able to schedule an appointment within a day of contacting them. They sent me a picture of the tech that was coming, and called me to let me know he was on his way. He arrived on time, and was very nice. We talked about the problems that we had, and the options available to fix it. Within an hour, the problem was solved! He explained what they did, and showed me a video of what the lines now look like. He also made sure that I had no questions; and was able to address all of my concerns. Very happy with this visit, and I would definitely use them again. I highly recommend this company!
Damian Duke
Damian Duke
3 years ago
I'm glad that Zoom Drain was the first to reply to my service request on Angie's list. After solving an immediate concern the technician pointed out the underlying issue that I also had them take care of later. All technicians were professional and the work was completed in a timely fashion. Zoom will be my first choice if I need any work done in the future.
Erin Alexander-Quinn
Erin Alexander-Quinn
3 years ago
No one likes a plumbing issue, but after discovering our line was backing up into the house, we called our plumber who referred us to Zoom Drain. Our plumber put a work-order in for us at 3:30 pm and they were unable to get to us until roughly 11 pm. We have a 6 year old and two barky dogs, so we opted to have them come out the next day. Our feelings were that they should have been there first thing in the morning - since we didn't have them come out the night before, but they didn't arrive to our house until 2:00 pm. Kyle was professional and very nice - he quickly got to work clearing the drain as requested. We opted to have the pressurized water followed by the camera so they could see if it was tree roots or what was causing the issue. Kyle discovered that a trap cover was missing - causing dirt and debris to enter into the pipe - possibly causing the slow-down and ultimate clogging of the pipe. He could not get the camera to go any further than that point. We are glad that we have a possible reason for the backup, but would have been more satisfied had we been able to get a clear view all the way out to the city line. I chose the water pressure option (a much higher price point) due to the fact that it includes the camera portion, but wasn't thrilled at still paying the full amount even though we got half of the picture. I wasn't going to haggle Kyle for the price as he seemed like a nice guy - and I was obviously grateful to have our drain cleaned out. They are professional and courteous. Had they been more punctual & brought the price down a bit (due to inability to get the full picture of the pipe), I would have given them 5 stars.
Chuck Riegg
Chuck Riegg
2 years ago
Professional, Knowledgeable and took their time to identify our plumbing problems and clearly explain our options.I am very happy with the service I received and would recommend zoom to all of my family, friends and colleagues.I will definitely be using zoom again for any future plumbing repairs or problems.
Antoinette Turner
Antoinette Turner
a year ago
The workers were very pleasant. Informative and very close to the scheduled time. The shared some important information about another plumbing issue that needed to be addressed. It was great safety information. Thank you. Mr. Sweeney.
Pam Chaplin-Loebell
Pam Chaplin-Loebell
3 years ago
I needed my drains cleaned out on an emergency basis. This company was quick, efficient, and had good communication. Their rep was friendly and completed the work successfully. All during a pandemic. That's about as good as your day can be when you have a plumbing problem.
Samath Suon
Samath Suon
2 years ago
Josh is very professional and responsible. He explained the plumbing jargons well. Did a good job and my pipes are flowing again. I have an extra issue with my drains but no part of that was caused by the service.Infact, I am so pleased with the work, I will continue my next steps with Zoom Drain and hopefully get everything squared away.I would absolutely do another review on the next service.
David Ballinger
David Ballinger
2 years ago
Mike Roman came out to help with replacing a pipe. He was extremely helpful and professional. He gave his honest candid opinions and assessments, even taking time to answer questions beyond what we had him out to work on. All around, Mike was fantastic!
Yongxing Sun
Yongxing Sun
2 years ago
Benjamin is so great for my drain issue fixed. He is willing to make every efforts with his skills to get the clogged drain passing through And clean as he can. His service expressed customer first and satisfaction first in company service. It is really appreciated!!!
Amber Spittler
Amber Spittler
3 years ago
Mike Sweeney at Zoom Drain was friendly, courteous, and knowledgeable. He was able to pin point the problem and fix it, even though it became a complicated situation. All along the way, I was given price quotes and kept well informed of cost which was most definitely appreciated. Mike was also very clean and left my house the way he found it!
Anthony Murray
Anthony Murray
2 years ago
They came for an emergency where I had standing water in the kitchen sink, they got here on time and review the circumstances. Let me know if there were any issues with the older pipe, they pulled out the snake it took maybe 20 minutes and now my drain is running great. They were very quick and efficient and polite. I recommend them highly for anybody who has a draining issue
Ryan
Ryan
3 years ago
We called Zoom Drain because we had a serious plumbing issue on a Sunday. They were able to get out to us within 24 hours, and were able to give us clarity on the issue. Mike Sweeney was courteous and professional but more importantly to me, he took the time to explain the issue to me and lay out the options for us at every decision point.The fact that Mike made sure I understood the situation to me was invaluable especially considering that we are first time home buyers. In the future, I wouldn't go with anyone else. Thanks Zoom Drain!
Kiyana Pierce
Kiyana Pierce
3 years ago
Mike came out within 30 mins of me calling. He explained and showed me everything so that I could understand exactly what was happening within my drain and pipeline. Mike is pleasant and thorough. Pricey but would definitely recommend Zoom Drain Services.
Vickie Clark
Vickie Clark
3 years ago
Kevin was very nice person, dependable. He also answered every question. I need some point even allowed me to take pictures so that I could understand where my money was going. I really enjoyed my experience with him in your company. I would recommend your company to anyone
Jeffrey Rapp
Jeffrey Rapp
3 years ago
Mark did a great job making sure my line was clear. I didn’t have a clog but I have a critical line that tends to get encroached with roots. So this was to gauge how long it takes roots to build up. They were here just over an hour. So I’m happy with the work but no so much with the $580 to do the work. And no warranty either since line doesn’t have enough pitch.I get that “one size pricing fits all” is good when you don’t know what you’re getting into. And I agreed to it up front. At least this time. Maybe a price to assess the problem then offer cost to clear issue? Has to be a better way to help a customer feel like he got reasonable value when the job turns out to be trivial like mine.Really liked the advance email with picture of the technician showing up!
P.E. BOLDEN
P.E. BOLDEN
3 years ago
James was very patient, courteous, understanding, and professional. I needed to make contact with another person before I decided on what job I needed James to do that day. He gave me space to do that.As I watched James do the job, he explained what he was doing. After James was finished the job and left the house I needed to ask him a question. It didn't seem like it was a problem for him to come back to the house. A very nice young man.
Teri Roberts
Teri Roberts
2 years ago
Brad was very nice and knowledgeable. He was able to quickly fix our sink and answered questions about other work we are considering having done. Will definitely use this company for future plumbing needs.
Kelly S
Kelly S
2 years ago
Wonderful company with great service! Got a call and text message before arrival with ETA, the technician's name and a photo, which was wonderful! Bradley was very kind and professional. He arrived early, we told him our problem, he told us the steps he would take to solve it, along with how much everything would cost. Got the problem solved in an hour! I would highly recommend them to anyone with plumbing issues! They're going to be our new go to!!!
Cori Hasson
Cori Hasson
2 years ago
With the weather being very bad, the technician still showed up and did his job very well. I would use this company again. Thank you for your help. Marquise was very nice and professional. He explained everything to me and explained what was needed next.
Mark Brown
Mark Brown
3 years ago
Bradley arrived, ready to tackle my drain issue which was really a lot of work. He was very professional and courteous by answering many questions I had. I'm really satisfied, how hard he worked to open my drain. I highly recommend this company for any drain issue you have. A+++++++++++
None
None
3 years ago
Mark and his crew did a great job, they were very courteous, polite and left my place clean afterwards. They arrived on time and I wasn't even inconveniented with no able to use the water, because they were so efficient. Also Zoom quoted me a better price compared to the competition. Another company claimed couldn't do it the job as Mark did because the stairs it had to go around and more expensive... , Mark and his crew did follow as it is, without a problem for them. Either experience or challenge, they were great. I recommend.Thank you for your work.
Kathleen Dykers
Kathleen Dykers
2 years ago
Derrick was friendly and professional. He gave me options for the issue I was experiencing (I thought a pipe was cracked due to a shift in the cement patio) and thoroughly answered my questions. He wore a mask during the entire time he was in my home which I greatly appreciated. I highly recommend Zoom Drain.
Frances Egler
Frances Egler
3 years ago
Derrick did a wonderful job this morning! He arrived promptly, was courteous and very clear in explaining the issue with my clogged sink, and fixed the issue quickly. I am very happy with service and would recommend Zoom Drain (and Derrick) for anyone looking for this kind of service.
Dawne
Dawne
3 years ago
Mike was friendly, patient, and helpful, in assisting us in diagnosing our plumbing concern. He was informative and offered background information when we weren't quite sure what we were looking at. We never felt pressured to chose a further service (which we did choose), and we felt very comfortable and cared for. The video review was really awesome to see (even though we have a hole to fix). Thank you, Mike!
Harley Diamond
Harley Diamond
6 months ago
The plumber was nice and efficient and a pleasure to deal with. Work was well done
kathy atkinson
kathy atkinson
2 years ago
Our tech Marquise was great! He went step by step of the vent pipe cleaning with us and showed us years of neglect of not cleaning the pipe. It was yucky to say the least...we will use Zoom Drain again for maintenance of the pipe. Thank you for a very professional service!!
Gerry Glenn
Gerry Glenn
3 years ago
Zoom Drain was very responsive and prompt. They did a great job with a tough service call. My technician Tony Falco was extremely professional, courteous, clean and informative.
Highly recommend!
Lindsay Rule Kotulka
Lindsay Rule Kotulka
3 years ago
Tyler was very professional and did a fantastic job unclogging my kitchen drain. He wore gloves, shoe coverings and a mask while working and cleaned up everything when he was finished. He also arrived on time and was very friendly and personable.
George McNeely
George McNeely
3 years ago
We had an urgent plumbing issue and Zoom sent Steve just hours later. He was professional, helpful, informed and efficient. He described the work needed and associated costs. And then he took care of it. We are very appreciate of both Zoom and Steve!
Dorothy Burns
Dorothy Burns
3 years ago
Brad showed up at the time I was told he would and corrected my problem in a timely manner. He was very pleasant and understanding. It was very satisfying to have a company perform as promised. I would recommend them to my friends & relatives.
Frank Mallon
Frank Mallon
3 years ago
Josh is a very polite and knowledgeable. He walked me through every step. Located my problem, showed me my problem, then fixed it! He also showed me video of my pipe under the ground with a steady flow of water. And after the water was off so I could see the condition of the pipe. Quick and easy! Very happy with the results. Give that man a raise! He's a tremendous asset to your company!! ?
Betsy Gonsalves
Betsy Gonsalves
3 years ago
Called local Zoom Drain around Noon. Very nice on the phone and said I would get a call when a technician was coming to the house. A short while later I got a call that a technician was coming and would be there in 20 or so minutes. I also got a text message with Chris’ photo. Chris arrived we explained what was wrong. He confirmed what we thought. He explained the options and their costs. We decided to snake and camera. Chris got to work and cleared the clog. He explained the problem to us and answered all of our questions. Chris is very knowledgeable and friendly.
Matthew O'Brien
Matthew O'Brien
3 years ago
Great service and knowledgeable technician. Within an hour of calling the technician was at my house. I had a plumber out prior that day who could not resolve the issue and they referred me to Zoom. When the Zoom technician arrived he diagnosed the issue and resolved the problem. I wish I knew about Zoom earlier, and I will have them back out to clean out my other stack just for piece of mind. Would highly recommend their services.
Nikki Steinig
Nikki Steinig
2 years ago
Derrick Gantt was such a pleasure. He really took the time and energy to explain to my clients exactly what problems he found in the pipes under a home that they were going to purchase. I have always experienced great customer service with Zoom Drain and will definitely use them again and again. Thank you Derrick!
Anne Von Hertsenberg
Anne Von Hertsenberg
2 years ago
It was so comforting to make the phone call to Zoom about my clog and to have Jeanette(name?) tell me honestly when to expect a technician that evening. Although it was later in the night Josh explained price and problem with patience and and courtesy. he also recommended a professional cleaner to clean the mess as I was not comfortable doing that. Fast Pro will be here today!
brenda burrell
brenda burrell
3 years ago
Your company response time was excellent from my initial text to Bradley's arrival.Bradley was very forthcoming with the best and worst case scenario. He explained his proposal to clear the blockage. He cleared the blockagequickly and remained until he was certain that it was cleared. Your price was fair, less than your competitor. I highly recommend your company and your technician Bradley!!
Matthew Salvetti
Matthew Salvetti
a year ago
Jarrod was great. Very professional and communicated well through a somewhat complex job. I’ve used zoom before and will use them again if need be.
Drew Browne
Drew Browne
a year ago
Joel from Zoom drain did an exceptional job diagnosing and fixing a sewer issue at my property in Philadelphia. He was very professional over the phone and gave tips on how to prevent future problems with the property's sewer system. Will definitely use Zoom Drain again.
Ray O'Brien
Ray O'Brien
3 years ago
Jerald arrived promptly after our courtesy call. He explained his assessment and the possible charges we might incur depending on how things went. Jerald kept me updated as he completed the work. He checked with me several times to make sure I was satisfied with the conditions as he completed a part of the job.I could not have been happier with his workmanship and the result.
Fred Lauterwasser
Fred Lauterwasser
2 years ago
The Zoom tech Brad did an outstanding job clearing our plumbing drain. He was very knowledgeable and courteous and very careful about being neat.He worked extremely hard and never got frustrated with the stubborn clog.When he finished with the drain he cleaned up and you would not even know there was a job done in our house.Great job and a fair price!
Samantha Schue
Samantha Schue
3 years ago
Only plumber that could come on short notice for our emergency. Price was more than fair for all the services that were provided. A lot cheaper than most of the other competitors I spoke too as well. Zoom did an amazing job very happy with them!
Matthew Turner
Matthew Turner
3 years ago
Quick to work, friendly and customer oriented. Offered warranty due to vanity not being installed yet to properly evaluate. Shows a commitment to their work and performance. Technician Michael took all proper COVID precautions when entering. Would recommend.
Brian Lipstein
Brian Lipstein
2 years ago
Mike called before he came. He explained the options to me and pricing before he did any work. He found the issue and cleared it and let me know there was some further preventative work that would be required to keep this from happening again.Overall, the service was quick and performed within 24 hours of my initial call.
Ben Burenstein
Ben Burenstein
3 years ago
Robert was courteous and professional, explained all our options clearly, and worked with persistence and patience to fix the problem and to help us plan how to prevent it from recurring. He also put up with our dog occasionally yapping at him with good humor. He is an excellent representative of your company.
Michele Santoro
Michele Santoro
3 years ago
The technician who came to service my drain was named Juan. He was courteous, professional, and got the job done to my satisfaction. I was pleased that he came to my home within 24 hours of my calling for an appointment. He worked on my problem until it was finally corrected, and he cleaned up the area very well. Thank you.
Darren Graham
Darren Graham
6 months ago
He is awesome, I definitely recommend this company service.
Craig Crosby
Craig Crosby
2 months ago
Opened up the drainage line to the street. Quick and painless and very much appreciated.
Eleanor F.
Eleanor F.
2 years ago
I was referred by another business who didn't have availability and Zoom Drain did not disappoint. They came out same day, cleared the clog, and explained what the issue was; all while I was on a zoom meeting. I appreciated the professionalism and punctuality.
Peg Park
Peg Park
3 years ago
Our plumber recommended Zoom when he couldn’t fix our issue. Zoom provided great updates. Kyle is personable, knowledgeable, loved our dogs & kept us updated along the way. I highly recommend Zoom as we can finally use our sink again! Thanks again.
Dawn Brown
Dawn Brown
3 years ago
We shared our issue with Juan and very quickly gave us solutions. He walked us through tg he options and started working right away. Once finished he cleaned up asked if we had any questions and had our bill done up kn no time. This team was knowledge, friendly and professional. It was our first time using them and we are now life time customers.
Mary Hannah
Mary Hannah
3 years ago
I was very, very pleased with the service from Nadir Casey and his partner. They were polite, had great senses of humor and explained in detail what the problem might be. I was given two options for solving my problem after they looked at my basement floor and drain. They should be commended.
Julie Gimmi
Julie Gimmi
3 years ago
We had a backed up kitchen sink. Zoom got in touch with me right away, said a technician could come out later that day and they'd call me first to let me know he was on the way. Later they called and he was here in about 15 minutes. He heard my description and showed me a menu of services on his tablet. There was a pre set price of $279 for kitchen drain clog. I OKd the work. He spent about 30-45 minutes to get the drain cleared out. (It wasn't as simple as either of us elected.)The technician was polite and friendly. He communicated very clearly. He explained what he was doing as he went along. He used his own rags to clean up when he was done. You couldn't ask more from a plumbing service. I was/am very satisfied and would gladly use them again.
Johanne Rivera
Johanne Rivera
4 years ago
Great service! Would call again(although I hope I won't need to ? ). But I definately recommend. Initially I was a little nervous about the price. But you get what you pay for. I previously called another plumbing service 2 days ago. They were in and out in about 20-30 min, the work was not guaranteed and here I was 2 days later with a clogged drain.Mike from Zoom drain came out on time. He was very professional and nice. He explained everything up front and in a clear manner. He was also very patient. I was working from home and there were several moments where I couldn't respond to him right away. He never made me feel like I was wasting his time.So, my main drain was clogged and it was not an easy job. He worked very hard for several hours. Once he cleared the problem, he tripple checked to make sure the clog was clear. He then explain everything that had been done. All the details are also included in the receipt which he sent to me by email.Thanks Mike and Zoom!
ted Murphy
ted Murphy
3 years ago
Josh was punctual, friendly, and professional. He explained and demonstrated the process through the video camera viewer, and as a result of his work, I am confident that the sewer feed in my new prospective home has no immediate issues nor red flags, thanks Josh!
Lindy Backues
Lindy Backues
a year ago
Darius was exceptionally professional, prompt, and efficient. His explanations were very clear and he was patient with any questions we had. Very, very satisfied!
Mary Cybriwsky
Mary Cybriwsky
a month ago
Quick and easy. Fair price. Professional.
Elaine Bowles
Elaine Bowles
3 years ago
My plumber of 20 years recommended Zoom for a service they couldn't perform themselves. I couldn't have asked for better service; on-time, fair pricing and completely professional. No hard sell for unneeded services either. Tyler was a treat to work with and cleaned up the area impeccably afterward.
Jo Brune
Jo Brune
2 years ago
Derrick was professional and seemed to be well educated in this field. He worked quickly and efficiently to resolve our plumbing issues. The company responded immediately with great technology.
Alicia Kolber
Alicia Kolber
3 years ago
Zoom Drain scheduled according to my needs, quickly and with flexibility. They called a few hours before my appointment to see if they could come earlier. That worked for us, so Derick came within 30 minutes. I got a text confirmation with his picture so We knew who to expect. I wasn’t home, so my son greeted him and showed him the problem. Derick called me to let me know the options and called again once the work was complete. He was very courteous and professional. Work was done within 20 minutes or so. Came home to absolutely no sign that he was even here (besides the cleared drain)!
Donyce Flanagan
Donyce Flanagan
3 years ago
Josh was great! He was prompt, professional, and knowledgeable. Josh explained everything before he performed the job. Very reassuring and I will certainly use Zoom Drain again if needed! Thank You!
C Nelson
C Nelson
2 years ago
Mike R. was my technician. He came out and was very professional with explaining our clogged sewer line problem. He explained how he was to fix it, how much time it would take and how he would insure cleanliness when working in our basement. He explained techniques on how to prevent a future clog. He showed me a video while explaining the integrity of the sewer line given its age. I would certainly recommend Mike- Zoom Drain to any if all of my friends.
Barb Schlager
Barb Schlager
3 years ago
Had a plumbing emergency two days before Thanksgiving while in the midst of cooking for a large group. Called Zoom and a technician was here within half an hour. Mike was awesome and speedily corrected the problem and the fee was very reasonable for an emergency visit. I put Zoom into the contacts in my phone as they will be the only plumber I call in the future. Well done Mike and Zoom!
Daniel Vena
Daniel Vena
3 years ago
Zoom were excellent. From the first call to set up the appointment, to the text updates letting me know Nadir Casey was on his way, the pre-service was great. Nadir took the time to explain everything, do the job quickly, and walk me through the drain scope to show me why the problem is happening. For all this, I might have expected the price to be ridiculous, but it was the same as every other plumber in town! Thank you, Zoom Drain and Nadir for being awesome.
Vickie R
Vickie R
3 years ago
I have had only positive experiences with Zoom Drain since first using them a year ago. Both Darius and Nadir have done service at my home with very satisfactory results. I have scheduled Zoom for the yearly cleaning of my main line to the public sewer system, but have also had them remove a blockage in one of my toilets. Zoom provides excellent service with qualified technicians, and I recommend this business, highly.
Chillin in Garage
Chillin in Garage
3 years ago
Hayden came out he was friendly and respectful. He could tell I didn’t know a whole lot about my problem and he walked me through everything as he got the drain open the camera was awesome and so was the truck he came in. Took his card and will definitely be recommending him to my friends
A Gemm
A Gemm
2 years ago
This place has got it soooo together. They have great tools on the website for easy scheduling and response but a very human touch. The scheduler was cheerful and the technician was a perfect pro and super polite. I never imagined unclogging the drain so efficiently would be so quick & pleasant. There was no mess, no sloppy dude grunting - 100% great, clean, professional people.
M. S.
M. S.
3 years ago
Zoom Drain provided outstanding customer service. They gave an accurate prediction on their arrival time and completed the job well. Everyone I spoke with from the dispatchers to the technician were very professional and helpful. While it is my hope to never have a clogged kitchen drain again, if I do they will be who I call. Thank you Zoom Drain for your help!
Kathleen Kim
Kathleen Kim
2 years ago
I do not recommend Zoom Drain.I used Zoom Drain to complete a sewer scope. After comparing a few diff companies on Google, Yelp, NextDoor (including over 500 5-star reviews on Google) – we decided to go with Zoom because some friends had used them recently for a sewer scope (also for an older home).Pros: scheduling was very easy. Zoom staff responded quickly to my calls and were very flexible when I had to change my appointment to another day.Cons: Zoom’s sewer scope service is $429 and is more costly than the other businesses I looked into (by about $70-80). Zoom only provides 4-hour time windows (with the technician calling when 30 minutes out). Zoom staff is very limited in terms of what they can do for you when you need ETAs.My experience was not great. After confirming my Wed appt on Mon and Tues, I waited for the sewer scope technician on Wed from 2-6pm. They never showed up. I called three times but kept getting the same response (that I was next). By 5:45pm, Zoom said the technician's ETA was still unknown but that he wouldn't make it by 6pm.Zoom did not offer any solutions but agreed to send someone the next day (Thurs) between 10am-2pm. I asked (in vain) if I could get a time-certain or be first, but they said no.On Thursday morning, I confirmed the 10am-2pm appt. I called for updates at 10:30am and 1:15pm but got the same responses as the day before – he'd get there when he gets there. I was pretty anxious at this point given that the current homeowners had already made their home available in the middle of a pandemic for nearly 8 hours.I finally got a call (and text) at 1:50pm telling me that the technician was on his way to the home in No Libs - from Bala Cynwyd. He ultimately arrived around 2:30pm (after the 4-hr window). To Zoom’s credit, I was able to get a 10% discount, but only after I asked for it.The technician conducted the sewer scope pretty quickly and called me with an update to explain what the pipes were made out of. Unfortunately, he was unable to get the camera past a trap between the home and the street, so I have no idea what those pipes look like. Zoom later sent me a “report” (which had nothing helpful in it); an invoice (which included the information the technician explained on the phone, so this was more of a report than the actual report); and a 30-second and 90-second video of the actual sewer scope.Overall, my experience was very stressful, and I wish I had gone with another company. I’m sure most people who have used Zoom (including my friends) did not have an experience like mine, but I was very disappointed. My agent (as well as the seller’s agent) also seemed annoyed and are not likely to recommend them either.
Chris Capen
Chris Capen
2 years ago
These guys are honest, amazing and very fair. Quick response, great results and very nice. Don't go anywhere else trust me. Our company has been all over looking for a reliable fair company for drain repairs and clogs and these guys are Top Shelf!
Anne L. Tinkcombe
Anne L. Tinkcombe
3 years ago
Josh is an excellent technician. He was friendly, helpful and willing to answer all my questions. He worked hard to get the problem resolved and made a suggestion for further steps. One note: Zoom is limited to cleaning certain types of drains. For example, they wouldn't deal with a clogged drain in a pedestal sink. So while Josh was great, I would likely only call this company again for a major drain job like drain or sewer lines going out to the street.
Zchagiel Monroe
Zchagiel Monroe
2 years ago
Kyle and the rest of the Zoom Drain team were awesome. They’re accessible to Wynnefield. I highly recommend. As I always, though, I wish all services were less costly. But for $429 (garage drain was clogged), the service was well worth it.
Michael Feagans
Michael Feagans
a year ago
Sean was great. Very thorough and pleasant. Great combination of competence and congeniality. Will definitely reach out to him again if needed.
carol hackman
carol hackman
2 months ago
The guys were fabulous very respectful and thorough
ness velazquez
ness velazquez
4 years ago
Had an issue with a different company then I called Zoom and received James for my tech. He was polite, professional, and knowledgeable. He fixed the blockage n cleaned up after himself. I would definitely recommend Zoom to others.
Thanks.
Genoveva Dejesus
Genoveva Dejesus
a year ago
Since day one that I called Zoom Drain everyone that I have spoken with over the phone and all the technician that was sent to my house was very understanding, professional, caring and they did great quality work I have cried through this whole process and they made it easy for meI will recommend them anytime
Lindsay Berrigan
Lindsay Berrigan
3 years ago
Nobody wants to have a sewer drain cleaned out...but if you have to, Zoom Drain is great! We called at 8:30 AM on a Monday and they were here before 10 AM the same day. Tyler (our tech) was friendly, explained everything super well and worked quickly. Would definitely use again!
Whitney Tucker
Whitney Tucker
3 years ago
Technician, Steve was on time, communicated clearly and offered additional information related to my plumbing issue. He was polite and professional and got the job completed quickly. Zoom Drain scheduled quickly and left a great impression.
John Grady
John Grady
4 years ago
We've had a series of water incidents in our basement over the years and no one was able to figure it out. When our regular plumber diagnosed a back up and crack in the drain under our foundation, he referred us to Zoom Drain. So glad he did. The crew that did the work was awesome. Work was done in two days as promised. Their entire team from initial contact through completion was great to work with.
Mary Jo Anthony
Mary Jo Anthony
a year ago
Dante was very nice, explained everything, very neat. Made sure everything was working ok. Definitely would use this company again, hopefully with Dante coming out to service.
Kevin Kennedy
Kevin Kennedy
3 weeks ago
Explained the issues in detail and what to do to prevent them happening again
Susanne Rockey
Susanne Rockey
3 years ago
Had a great experience. Although a little pricey the technician worked extremely hard to fix the problem. It was a difficult clog and initially stumped him because it just would not unclog, but he would not give up and after hours of hard labor ( and a lot sweat and grit) he unclogged the pipe! It was so exciting to see the relief and the victory on his face!!The technician was very courteous, reassuring and hard working! And they returned the toilets and cleaned up nicely!! I was very satisfied!
Sara Webb
Sara Webb
3 years ago
I called in the morning and they were able to get someone out in a matter of hours. Mike was great, I watched the video and he explained everything and was very professional. This is why I use Zoom at work and at home!
Christopher Woolson
Christopher Woolson
3 years ago
Juan showed up in the range given with notice he was on the way.Drain was cleaned but he called back to tell me what he found... and a solution to fix it once and for all. Just waiting on a quote for that.Overall very happy as this is the first company to find the problem and offer a solution other than just regular cleaning. So glad my regular guy never returned my call!
My Self
My Self
3 years ago
The Service Tech Kyle was very professional and courteous! He was very thorough in clearing our drains which had roots impeding flow. We recently acquired the home and had no idea where our drain pipe was located. Kyle took time to show us where this line & clog was located which will definitely aid us if future problems arise. Thank you Kyle!
Lise Meloy
Lise Meloy
3 years ago
Tyler came out to clear a clog in the soil pipe between two bathrooms. We had had another plumber come out but he was concerned about the condition of the pipes due to the age of our home, and recommended having Zoom Drain come out. Our technician, Tyler, was punctual, professional, wore his mask and gloves due to the pandemic, listened to our concerns and diagnosed the problem very systematically. He was able to clear the pipe, view it to give us an update on the status of the pipe (all good!), and cleaned up the entire workspace prior to leaving. We are very satisfied with the work and the outcome! Would highly recommend.
nancy barksdale
nancy barksdale
a year ago
Michael came quick and early. He explained everything he was going to do. If I have any other issues I will definitely call Zoom Drain.
Paul Zysk
Paul Zysk
3 years ago
Josh was professional, courteous and knowledgeable. Got right to business after openly discussing the situation with me. Cleared the clog in no time. Was thorough in completing the job. I got to see the inside of my soil line which is something that is invaluable. Thanks for a painless and excellent experience.
Karl Tynes
Karl Tynes
3 years ago
The technician arrived as scheduled and was very courteous, pleasant and knowledgeable. I would definitely call drain zoom back and hopefully get the same tech or someone comparable. He went out his way to ensure it was done right and at an affordable price...
Jennifer McClellan
Jennifer McClellan
3 years ago
Service provider was super professional, prompt and friendly. Pricing was fair and straightforward! So grateful that James was able to come out and get us squared away the same day. Would definitely recommend zoom.
Jonathan Brelsford
Jonathan Brelsford
3 years ago
I had an excellent experience with Zoom Drain. The technician was friendly, informative, and even arrived earlier than my scheduled appointment. I will definitely use Zoom Drain again if I come across any more clogged pipes.
Tanya Bell
Tanya Bell
3 years ago
I texted Zoon at 4:30am and receive a text back immediately. Customer care was amazing! Later that same morning, I received a telephone call and was informed that a tech would be to home that same day. Responsiveness was 100%! Nadir was my service tech. Nadir was knowledgeable, courteous and concerned. He treated my plumbing issue and my home as if it were his own! I felt valued. My issue was resolved and I am more than satisfied. I would most definitely call Zoon again! Thank you Zoon and thank you Nadir!
Jeff
Jeff
a year ago
We received multiple quotes for our regular sewer and sanitary drain service. Zoom was the best price and sent out their best guy, Mike. He was patient and explained everything to me thoroughly.
Jessica Rast
Jessica Rast
3 years ago
Scheduling and communication was really easy. The techniciant came to my house was very professional and got the job done really quickly. Pricing was very transparent. I'd definitely call them again if I needed plumbing help.
Cat TW Nguyen
Cat TW Nguyen
3 years ago
We have used zoom drain 3 times in the past couple of years in the Philly area. Each time, they are always immediately available, so professional and I feel like the price is no-hassle. They type in the diagnosis, some details, and go over the options. Phone quotes are fine but sometimes feels hard to trust; I like the idea of standardized pricing. They are thorough and also pleasant. Today, Nadir was all of these things and more. During quarantine, it was a relief to have a familiar company that we can trust come through, and with all the quarantine precautions we would expect. Thank you!
Denny Belt
Denny Belt
2 years ago
First I need to say that when I called on a Sunday for an emergency, they were extremely helpful & arranged for a tech that day. Mike Roman was great. Found our problem & fixed it immediately. He even offered suggestions, & then provided treatment, to prevent future occurrences. Thank you Zoom!!
Winsome Condra
Winsome Condra
3 years ago
My experience with Zoom Drain was superb. Bradley was very professional and explained every scenario of what maybe causing my plumbing issue. He went through the flat cost and started with the less minor option. I like that there's no hidden cost. My issue was fixed in 20 mins and Bradley made sure everything thing was fixed before he left. I will definitely use this company. Keep up the great job!
Susan Pingree
Susan Pingree
2 years ago
Jesse arrived on time after letting me know he was on his way. He listened & asked questions to be sure he had all the necessary information about our issue, explained what he would be doing & what the cost would be & asked if I had any further questions. He was here ALL day working outside in a very cold drizzle w/out any complaint. He didn't stop until he was certain all the drains from the yard & house out to the street were clear & he determined why our sewage line had been getting blocked. He went over everything when he was done, asked if I had any additional questions & offered to go over the bill in detail. I've always been favorably impressed by Zoom employees in the many years we've used your services--those in the office & the technicians. Jesse is a very professional, thorough & polite young man. Thank you!
Sarah Grayev
Sarah Grayev
3 years ago
Mark worked hard in 90+ degree weather to pull out a piece of a cast iron cap that had gotten lodged in the sewer trap. He didn't stop there...he kept going to make sure there weren't more pieces of the cap or other blockages. We we're very impressed with the quality of work! Highly recommended!
Aleshia Harrison
Aleshia Harrison
a year ago
Everything was great... Efficient and effective.
He was only missing a mask... We're still in a pandemic. Otherwise, he was on-time and professional. I would use the service again.
Alexandra Hinkle
Alexandra Hinkle
3 years ago
Kyle J. Came out the same day. Both our drains in our kitchen and bath tub were backed up and he was able to fix them the same day, as well as a leak under the sink. They were very reasonable, responsive and thorough. Thank you!
Todd Whiteman
Todd Whiteman
3 years ago
They responded to my request on a Saturday evening in less than 12 hours and diagnosed / cleared my main sewer line on Sunday morning. The technician Mike was polite, courteous, professional, & obviously knew his trade. Thank you Zoom!!
richard rogalski
richard rogalski
2 years ago
The crew was very professional n low key. So quiet that if it wasn't for the excavator I wouldn't know they were there. Kevin n his crew represent the company very wellCan't say enough about them,easy to xomunicatswith,awesome.
Lynneth Lohse
Lynneth Lohse
3 years ago
This is the second time I’ve had to use Zoom Drain, and I am not disappointed. Technician came within the time window specified, and he explained everything to me very clearly. He was patient with showing me how everything worked, and my drain was clean and working in under an hour! Zoom drain is 2/2 with me and I would definitely call them again if I have another drain emergency.
Dawn White
Dawn White
3 years ago
I want to say Excellent service. The service rep came in, assessed the problem with my brains in which he was very knowledgeable about, informed me of the cost and proceeded with correcting the problem. He was very professional and friendly. He is a great representative for Zoom.
Eileen Clay
Eileen Clay
3 years ago
Juan was very knowledgeable and took the time explain our problem in detail. He then gave us options to correct the issue. We were very impressed with his professionalism and would definitely recommend him in the future.
Nathan Farbman
Nathan Farbman
a year ago
Stephen performed his assignment excellently. He knew what to do and how to go about it. He answered questions in a civil manner so that I had an idea of what he was doing. I'd recommend his services and by extention zoom drain.
Kathy Russell
Kathy Russell
4 years ago
I contacted Zoom Drain when our usual multi service provider was unable to locate or open our clogged sewer line by standard methods and we needed a step 2. Zoom drain responded promptly and sent out Tyler within an hour. Our sewer lines were difficult to track and had an atypical layout due to our elevated topography in our multi unit community and interference from a power box on our property. Tyler was able to locate our blockage and open the line using more advanced equipment. He explained all that options and pricing in advance as well as keeping us updated throughout. I am very happy with the company as well as the technician!
Janet Drummond
Janet Drummond
3 years ago
No one wants to need a plumber - but it happens. Steve was very knowledgable and kind. He was thorough when explaining our situation and answered all of my questions (and I ask a lot!). Although they could not fix my issue that day (insert sad face) they did what they could and discussed the next steps needed. Highly recommend. :)
Bonny M
Bonny M
3 years ago
Tech named Chris was good and wore proper mask and gloves as per our request and avoid contact during these difficult times. I cannot give 5 stars because $499. was way too much to clean out main house drain. We’ve had it done before and never paid close to that. Once he was there and we needed the work done we could not in good conscience send him away and shop prices. Our life long plumber referred Zoom and even he thought price was too high. No fault of the technician who did a good job.
Gregory Kobilka
Gregory Kobilka
3 years ago
From when I called to the invoice I received everything was professionally done. They sent someone someday. They called 30 min prior and sent a photo and name of the technician coming to my house. The technician Nadir diagnosed the problem. Gave my options and his recommendation, then completed the job. Before leaving he emailed me the invoice and video of my drain pipe. He was very professional and courteous. All around great experience on what was shaping up to be a rough day.
Sujan Vyas
Sujan Vyas
3 years ago
This is the 2nd time I've used Zoom Drain and they were once again Fantastic. They responded right away and made sure they accommodated me. When Mike came he was very helpful and even taught me a couple of things to look out for. I will always use this company!
Joe Evanosich
Joe Evanosich
3 months ago
Ryan was great funny, charming and professional.
Rich Dutill
Rich Dutill
3 years ago
Zoom was great. They were able to schedule an appointment the same day we called and gave regular updates to the status of their arrival. James was very polite and got right to work. He even put on his shoe booties even after we told him it was not necessary. Our sewer had a slow drain. James sent a camera down the line, explained what he found and told us our options. Our receipt afterwards included a copy of his report and what he did. We would definitely recommend James and Zoom to anyone with drain issues.
Laura Fox
Laura Fox
3 years ago
I had a plumbing emergency (likely) due to my previous plumber who possibly made a faulty connection between the PCP pipe and the terra cotta pipe, which allowed tree roots to get in. Zoom and it’s technician Kyle were wonderful.When speaking with Kyle, I told him I’m not very knowledgeable of plumbing, and he explained everything simply and gave me 2 options to fix it. I believed the price to be reasonable and several other people I asked confirmed the price was reasonable. Afterwards, he communicated to me the summary of what he did in layman’s terms and again explained exactly what the problem was. I also had a question and he promptly responded.Zoom accommodated my schedule nicely. Kyle came out ASAP despite having other customers to go to that day. I also was also forced to take a huge leap of faith by giving Kyle access to my house while neither I nor anyone else was home. I came home to a completely clean bathroom (it was a disgusting mess!) and everything else exactly in place.But what really solidified the integrity of this company for me was when Kyle advised me that if I have a warranty with my old plumber, they might repair the connection, which could otherwise be a very costly job. In other words, he could have been a shark on this, but tried to save me my hard earnings. That is something only companies with integrity do. Of course I’m not going to contact my old plumber but will use Zoom once I’m ready to fix the faulty connection.
Lindsay Moss
Lindsay Moss
3 years ago
Prompt, professional, clean - Tyler did an awesome job. Same day service and made sure the job was done right. Fair, upfront pricing. Came out on a Saturday night during the quarantine so we could have running water! Cleared the clog before it backed up into my house. So grateful!!!!
KIRK STANLEY
KIRK STANLEY
3 years ago
Zoom called ahead with their technician’s arrival time and Chris arrived on time. Chris thoroughly described my options and pricing. He completed the work quickly and described what had been done. Details also sent to my email.
Herman Oster
Herman Oster
2 years ago
Mike Romeo did a great job clearing my drain line was on time , explained what he was going to do before he started including price . Very polite without any issues finished up in no time job well done . Thanks Mike !
Nan Hugg
Nan Hugg
3 years ago
I recommend Zoom Drain the tech was professional and pleasant. We got lucky because someone else canceled, which was good for us. It was a little pricey, but he got the job done and that's what matters in these situations.
steven trost
steven trost
2 years ago
At first I was a little skeptical on plumbers in Philadelphia and also would have liked the dial number to be answered by company name. With that said, my experience with Zoom and their team member Darius was excellent! Watching Darius use various tools to clear my sewage line was a roller coaster. At a point I lost hope but Darius did NOT give up and found even more tools to get the job done. Darius was very personable, professional, and knowledgeable. I’m very happy with my experience and would use and or recommend Zoom for future jobs.Thank you
Kelli-Ann Armstrong
Kelli-Ann Armstrong
3 years ago
They were very quick to get someone out to help unclog out toliet...now to find out who flushed the banana! The tech was wonderful! He did a great job and was very professional. Would use them again if needed!
Jeffrey Warsaw
Jeffrey Warsaw
3 years ago
Excellent service, I would highly recommend Zoom Drain. We noticed a sewer gas smell in our basement and a small sink hole developing in the front yard so I called Zoom Drain to assess the situation. Matt Bowers from Zoom Drain came out to look at the problem. He was prompt, courteous and knowledgeable. After doing a visual inspection of the yard and main stack he recommended a camera inspection of the sewer line to see what was going on. Matt was going to set up an appointment for a camera inspection but then he remembered he had a camera in his truck and without missing a beat he got to work. He found that the sewer line had partially collapsed and was preventing him from getting the camera out to the street connection. We discussed several options and for each option Matt provided information about the time, cost and effort. He recommended a pipe burst repair which is cheaper and less invasive than a trench repair since our sewer line is 8' deep. We set up an appointment to get the work done. The technicians arrived promptly at the appointed time and got to work. Unfortunately, in the course of inserting the new pipe they discovered what appeared to be an old septic tank in the front yard which explained the sink hole. The tank had to be removed which meant going with the trench repair instead. Bummer! I was expecting the cost to double because of having to dig a full trench but the incremental cost was minimal and the technicians were well prepared so the repair didn't require much additional time to complete. The technicians did a fantastic job putting the yard back together after the work was finished.Our neighbors were impressed enough to let us know what a great job they thought Zoom Drain did. Matt was fantastic in assessing the problem, discussing the options with full disclosure and getting us an appointment in a reasonable time frame. The technicians that did the work were professional, courteous and completed the work quickly and neatly. We couldn't be happier with the experience other than having our sewer line collapse and finding an old septic tank ;-)
Alik
Alik
3 years ago
I've been dealing a clogged pipe in my basement the entire Thanksgiving weekend. When all of my attempts to clean the clog were unsuccessful, i decided to call professionals. Lucky for me, i came across Zoom Drain on google. I called around 11am on Sunday and was told a technician will be out between 2pm-6pm to give me a free estimate and diagnose the problems. Got a all back in an hour asking if they can come earlier as one of the tech specialists became available. The guys came around, were able to do their job like true professionals, very fast and due to their camera equipment were able to identify issues that were causing the clog. The root of the tree next to my house broke the main sewer pipe.Long story short.. i highly recommend this company. Very reasonably priced, super professional and punctual.
Danielle Gannon
Danielle Gannon
3 years ago
I called about a toilet that hasn’t flushed well for years. Zoom sent a representative out within 2 hours. Hayden showed up and assessed the situation. He was very pricey and solved the problem. I highly recommend their service!
Judy Wigen
Judy Wigen
3 years ago
Our local plumber couldn't clear our sewer line, and said we would need a more powerful company to blast it out. He couldn't recommend one, but gave two names. The first one wasn't available on Christmas day. Our plumber called Zoom next so he could explain our problem and what they had tried. Zoom then called back right away to confirm, a very pleasant lady, and said a technician had just become available. Mike called, texted, with his photo, and came to our house right away. He cleared the sewer line, explained what he'd found, and gave us his future recommendations. We didn't think the cost was too much, especially since our local plumber wouldn't charge us for their two hours of work. Mike was professional, courteous and efficient. I totally, without reservation, recommend this company.
Yuri Arkadyev
Yuri Arkadyev
2 years ago
Came very fast after initial request.While cleaning drain pipe technician Mike identified the main reason for poor drainage and fully explained what needs to be done in order to completely fix this issue (sidewalk trap needs to be replaced). Overall positive experience from this service even thought drain problem was not fully fixed with this visit, however next steps were pinpointed and discussed.Thank you for your service, Mike and ZOOM Drain!
Brian D
Brian D
a year ago
Stephen was the tech who came out and was pretty great. Very professional and didn’t try to upsell me anything unnecessary and explained my future options for the roots he was able to see in the main
Nik 3Y
Nik 3Y
a year ago
You CANNOT give me a 12-4pm hour window and NOT show up and NOT even call to tell me you’re not making the appointment for something you already took my money for and didn’t complete fully. This is incredible unprofessional. Have mentioned many times the urgency in this work.
Andrew Freedman
Andrew Freedman
3 years ago
Called Zoom Drain this afternoon and a service person set up an appointment for later in the day. Inspected our property and made a quick assessment and gave us two options. We took the most extensive one to make sure we don't have a recurring problem. Less than an hour later problem solve and hopefully won't need service again for a long time.
James Crowe
James Crowe
3 years ago
Excellent service from Juan Borbon. He was very knowledgeable about our plumbing issue. Juan was all business but very friendly in his interaction with myself and other family members. We were very pleased that Juan came to our rescue.
Elizabeth Melvin
Elizabeth Melvin
3 years ago
A well mannered young man, who was professional in every way. He answered all my questions and completed the job in a timely amount of time. I would definitely recommend Mr. Sweeney and Zoom Drain.
Thom
Thom
3 years ago
My technician (Robert) was very courteous, professional and knowledgeable. Robert explain his actions and defined any risk to my plumbing relative to his repair activity. Robert was able to fix my problem with no additional repair required. I highly recommend Zoom Drain and will use Zoom Drain again for any of my future drain issues.
an ree
an ree
3 years ago
Josh was on time and very professional from start to finish. He took a will do approach to solving my drain issues. When the service was completed I felt like Zoom valued me as a customer.
Frank Caruthers
Frank Caruthers
4 years ago
Jeff arrived mid-afternoon, as I expected. I had a very tough clog in the soil line from the second floor to the basement, and Jeff gave me a clear assessment and explained what he was going to do and why.He thought it was worth trying the least expensive option first, and I'm happy to say that it worked. The bill was higher than I had hoped, but no more than I had expected. In fact, I thought the price for the auger service was a good value--the only reason the total was as high as it was--which, again, was no more than I expected--is that there turned out to be two distinct clogs (something I already suspected).Great service, friendly and accommodating technician, and, all things considered, a reasonable price.
Jeanette Barham
Jeanette Barham
2 months ago
The technician was very professional and knowledgeable.
Aubrey Hays
Aubrey Hays
3 years ago
I’m very impressed with the professionalism and prompt response from Zoom drain. We had a plumbing issue, and Juan was very careful to explain the situation and didn’t try to upsell anything to me. He left enough information for me to explain the issues we are having with our sewer connection so that any potential service could use his data to bid on the work. At no time did I feel like the zoom people were attempting to corner me or confuse me into other services, unlike some other large plumbing outfits. I’d totally call them again.
EJ Becker
EJ Becker
a year ago
James Lamenia was knowledgeable and very friendly! He listened to our concerns and answered our questions. Zoom Drain had technician out within 6 hours!
Jerry Frank
Jerry Frank
3 years ago
The technician showed up earlier than expected, was extremely polite, diligent and professional. He kept working on the problem until it was solved. He was also very conscientious about COVID safety and very respectful of my home, wearing shoe coverings when coming inside and leaving the work area spotless.
John Vosbikian
John Vosbikian
3 years ago
Kevin and his crew performed a job well done, (though time will tell). They did their work in a professional and timely manner with no upsets nor surprises. So far I believe I've made a wise decision having Zoom on board fo my home's sewer drain needs.
James Kane
James Kane
2 years ago
Brad was excellent. It was a difficult job to find the leak (hole in pipe) underneath a building with no crawl space or basement. He stuck with it for hours and came up with the answer we were looking for. I wish every plumber was that thorough. I would highly recommend Brad Shuck and Zoom.
Karen C
Karen C
2 years ago
Zoom Drain provides excellent Service. They responded to my call immediately. Derrick and Doug explained clearly what the problem was and gave a recommendation on how to solve the issue. They did an excellent job!!!
Pat Maloney
Pat Maloney
2 years ago
Very satisfied with Zoom Drain ! Was a referral but I was a little apprehensive, but I’m glad I called! In a major snowstorm they came right away and was early! I appreciated the conversation and answered my questions. Two very nice gentlemen, Mike Sweeney and another man , sorry I didn’t get your name! Thank you, thank you for your help!!Reallyyyyyy appreciated it!
Donna M Sanford
Donna M Sanford
3 years ago
James was knowledgeable. This was demonstrated in the way he chose to resolve my issue. He arrived at my home on time, and presented information in a direct and thorough manner. The next time I need drain cleaning services, I will definitely request James.
Jennifer Schoenewald
Jennifer Schoenewald
2 years ago
Darius was so knowledgeable and professional. He found and fixed the problem quickly. Talked me through everything, worked clean, and followed Covid protocols. I would absolutely use Zoom Drain again.
Robin Clenard
Robin Clenard
a year ago
Darius gave me an exact quote- no hidden fees. I had him jet spray the outdoor sewer line. Darius and his assistant were friendly, professional, and got the job done quickly and efficiently. Thanks!
Alden
Alden
7 months ago
Anthony did a very good job and did exactly what I asked. I highly recommend this company.
Katherine Skalak
Katherine Skalak
3 years ago
Benjamin Kleiss came out to work on our property today with another technician. They were both very polite and efficient. Because it’s an ongoing major issue that is going to need excavating, they could not fix the problem. But they were very explicit and thorough in explaining to me what they did to try to figure out exactly what the issue was. This is the first time I have used this company because we have another plumber that we have used for many years. But Benjamin was more than willing to call our plumber and explain the whole situation to him. He will be back in touch with me this week to make sure that we get the issue taken care of. If not, he has promised to get a contractor who can come out and do the job for us. All in all, I was very pleased with their service and I definitely would recommend them and use them again.
Gina Swindler
Gina Swindler
3 years ago
Jerald took his time explaining our options with our gurgling toilet issues. We weren't in an emergency situation-- just checking up on a new noise when the toilet flushes. He was super knowledgable and gave us a ton of tips on what not to flush and put down our garbage disposal (these are probably obvious things to most, but for first time homeowners it was much appreciated!) and bonus points for how great he was with our super timid dog. Thanks, Jerald!
vanessa wang
vanessa wang
4 years ago
The technician sent to help my family with our main drain issue was punctual, knowledgeable, courteous, and patient with me! Nadir took the time to explain everything that’s was going on as he fixed our problem. I highly recommend Zoom Drain!
Elizabeth Williams
Elizabeth Williams
3 years ago
Ken was pleasant, articulate, and knew what he was doing. He worked hard and flushed out the line. He explained the work he had done and a problem -- that 18 feet of the line from the trap to my house were sunk and collecting water and debris. Excellent job, well done.
Melissa
Melissa
3 years ago
Very professional and efficient service. I received a confirmation text reminder of my scheduled appointment shortly after scheduling. On day of service I was sent a text with a picture of the Technician and his name and arrival time. Mike Sweeney was very friendly and patiently explained the issues. He offered suggestions to help maintain the drain and prevent further issues. Mike also suggested a company for clean up and sanitation which I was very thankful for the referral. I would definitely refer Zoom Drain to family and friends!!!! Thank you
terese zeccardi
terese zeccardi
3 years ago
He gave me the impression he enjoyed his work and wanted to help me, and that's priceless.Showed up on time, was polite and cheerful, got the work done quickly, fixed a connector that was going bad, and the price was right. Wore a mask and shoe covers. I'd call them again.
Marion Jefferson
Marion Jefferson
2 years ago
Marques James was very professional and explained what was causing our clogged pipes. He worked long hours to complete the task. He even gave tips as what not to do to keep the pipes clear. Thank you Marquis for an job well done.
Tristanne Torres-Sen
Tristanne Torres-Sen
3 years ago
Professional service form first phone call to completion. Mike Sweeny arrived within the appointment time frame, dressed professionally, was pleasant, explained the process, and was finished in good time. Would definitely use them again if the need ever arises. Definitely recommended!
Paul Manion
Paul Manion
3 years ago
Zoom Drain was a lifesaver when our main sewer drain got clogged and the downstairs toilet overflowed when people upstairs were showering. Nadir came out as fast as he could, and spent an hour and 45 minutes making sure everything was cleaned out. The fiber optic video showed me how the whole sewer line into the house and then 52 feet into the public sewer line, to assure that everything was gone. Highly recommended when you’ve got a plumbing emergency! Nice, courteous staff and a fast response.
Molly Przybelinski
Molly Przybelinski
3 years ago
Kyle was awesome! He let me ask all my silly questions and got the job done. Fast! Wish I had the skill set, but so glad there's a company to call for all future repairs. Thanks Kyle! Sorry I called you Kevin.
Deb Tyczkowski
Deb Tyczkowski
4 years ago
Juan Carlos-Borvan was awesome. He took the time to troubleshoot my issue and help to figure out how to best solve the problem. Great job by him. You should be thrilled he's out representing your company.
Rob Foam
Rob Foam
3 years ago
Called on a Saturday. They came out pretty fast. About an hour. Clogged drain sink from the clothes washing machine. Darius was awesome. He patiently explained everything to me and my wife. I don't post price because we don't shop on price we shop on quality. I feel Darius went above and beyond what we called for and we were very happy. I will not hesitate to use Zoom Drain again when needed thanks to Darius
Tanya Banks
Tanya Banks
3 years ago
Mark Sell was very polite, understanding, and punctual.He was very informative and detailed about what could possibly be blocking the main drain from my home. He found stones that blocked my drain from both ends. He stayed at it until he removed all the stones and cleaned our trap that was filled with debris.Once all the debris and rocks were removed we ran the water and we were clear.I just want to say thanks to zoom and mark for all your help. I would definitely recommend these guys and if i have any other drain problems down the line this is the company i will be calling. Thanks again everyone.
Samantha Gilio
Samantha Gilio
2 years ago
Nadir was very friendly and helpful. He explained exactly what he was doing and gave us tips to prevent our toilets from clogging again. He was very personable and I would highly recommend him.
Loretta Caringi
Loretta Caringi
a year ago
James was very knowledgeable & professional. He unclogged the drain & did a nice, clean job. I will definitely use Zoom Drain again in the future.
Mike Fleming
Mike Fleming
3 years ago
Besides being very annoyed in the wait time, (I was given a 4 hour window on a Saturday 12n-4p and the technician didn’t arrive til 530p) I did received a phone call notifying me of the delay. But Once on site I was happy with the work he did. I felt Jason the technician went above and beyond to try and figure out my problem.
Justin Palmer
Justin Palmer
a year ago
Marquis came out to perform a sewer vent line inspection and cleaning. He was quick, efficient and friendly.
D P
D P
2 years ago
Staff are nice. Unfortunately, I paid $170.00 for a employee to come out, take apart my garbage disposal, put it back together, then tell me it's old and doesn't really work. It sounded worse after the repair. Frustrated, I then went to home depot and spent $30 to simply remove it myelf and replace the drain. Will definitely research next time.
dans220
dans220
3 years ago
Great communication for when they were arriving during the appointment window. Robert was very professional and was able to clear the clogged drain that was found to be 20 feet in the pipes. Would highly recommend Zoom Drain to anyone!
john W
john W
3 years ago
I had a blocked kitchen drain. I called Zoom and they were out same day and fixed my problem. Everything was explained to me in detail. Very courteous service. It was a pleasure dealing with this company. I would highly recommend them.
Chris Morinelli
Chris Morinelli
a year ago
Zoom Drain and Joel in particular were friendly, knowledgeable, and very professional. We would absolutely recommend Zoom Drain.
Could not ask for a more pleasant experience.
Julie Varilek
Julie Varilek
3 years ago
From the time I called until everything was done this company was nothing but polite, helpful and knowledgeable. I love that they send a picture of the technician so you know who is coming! The technician Chris was fast, explained everything well and did a wonderful job. The prices are very reasonable. I will recommend them to anyone I can!
Donnell Jones
Donnell Jones
3 years ago
Josh was very knowledgeable and he explained everything to a tee! He is an asset to any company that needs front line employees that are representing what a company would like to present to the public. And with his expertise he handled my situation with ease... Thanks
Aaron Koumaras
Aaron Koumaras
3 years ago
I called Zoom, late on a Saturday night, expecting to reach a voice mail. I spoke with a friendly customer service rep who had a technician out at my house Sunday morning. The plumber, Mike Sweeney, was punctual, incredibly friendly, honest and hardworking. I will be using Zoom for any/all plumbing services.
Julia W Salinas
Julia W Salinas
3 years ago
Fantastic service, came out within an hour of my inquiry. 2 really nice guys, Ben and John, took care of long-standing problem with underground pipes from downspouts with jets and snake hoses. Cleared 2 pipe outlets from the road and 3 downspouts from the house for $999 in a couple hours. Very mindful and respectful of property and explaining process. Excellent value!
David Jones
David Jones
a year ago
Darius was very professional and explained everything he found (via camera) in our sewer line and offered different solutions to fix the issue. We appreciated his honesty and efficiency.
Elizabeth Colonna
Elizabeth Colonna
a year ago
Zouheir found the leak in my drain pipe quickly and replaced that section within 2 hours preventing any potential flooding of my basement from the remnants of hurricane Ida! I highly recommend their services and would use them again if needed
Martina Martinas
Martina Martinas
10 months ago
Tyler was determined and a steady worker in He never gave up despite the hot to resolve the problem. Very friendly and communicative.
Robert Coghlan
Robert Coghlan
3 years ago
Had a main sewer line all clogged on a rainy Sunday and these guys came through. Called at noon and they were at my house by 3pm. They communicated their timing perfectly. Technician walked me through everything and made sure I understood everything. He didn’t just try to sell me stuff.Great service and saved me thousands!
Tara Weaver
Tara Weaver
4 years ago
Benjamin and his partner were fantastic! They came out on a cold and rainy Mother’s Day to unclog the drain on my new home. Even though it was the weekend and the weather was miserable they were pleasant and very professional. They completed the task in an expeditious manner. Thanks guys!
Sean Carroll
Sean Carroll
3 years ago
Tyler was great! He was very professional. He wore shoe covers which is a plus. He cleared a drain for us and ran a camera into the drain line to show us what was going on. He did and excellent job of cleaning up when he was done as well. Thanks Tyler!
Madeline Caban
Madeline Caban
3 years ago
Service was very easy to set up & they were able to come out in just about 2 hours from my call. The technician was very professional & courteous. Explained everything easily to understand before starting the work. Would definitely recommed!
Benedicta Shasanya
Benedicta Shasanya
a year ago
Lawrence performance was excellent and he
also provided superior customer service.
I will recommend Zoom Drain to my friends.
Bob Moscufo
Bob Moscufo
3 years ago
James Lamentia was the service tech who came to my house. He was prompt curtious took slot of care and respect for my house and was very knowledgeable about the problem I had and his ability to fix it. I will definitely recommend your company in the future thank you
Earnest Key
Earnest Key
2 years ago
I called Zoom Drain today and they sent out a tech today. The gentleman's name was Darius and he was extremely professional. He even let me annoy him with a few questions after the job was completed.
Lori Niles
Lori Niles
3 years ago
Ben and Marquis worked hard to clear our drain. He kept me informed of what he was doing, and cleaned up nicely after everything was done. Great Service
Jessica Neuman
Jessica Neuman
3 years ago
Nadir is truly a star. Not only was he a pleasure to work with, he was also incredibly knowledgeable, friendly, and innovative. We had no idea what was wrong with our plumbing - but Nadir explained the situation and solved the problem. We were very lucky to have him on our team.
Renee Blake
Renee Blake
3 years ago
I found this company on line and based off the reviews thought I’d give them a shot. Even with getting some hard news about my plumbing issues, I couldn’t have asked for a better company out here. Nadir was so kind and helpful through everything. He answered all my questions and explained things in a way I could understand. They will be the first ones I call from now on!!
MrsMiz
MrsMiz
3 years ago
I called zoom in the afternoon and the tech, Juan Carlos Borbon was here within the time given. They called ahead and he was here even sooner than expected. He quickly rectified the problem and taught me how to fix it from happening in the future! He checked to make sure the drain was functioning properly afterwards and was very knowledgeable about and questions I asked. Quick, professional service, highly recommend!!!!
George Kucharik
George Kucharik
3 years ago
I called this morning at 9 and the technician was at my door before 11. They beat their 4 hour window for response. Derrick Gantt was our tech and he was very professional and explained everything that he was going to do to solve the problem in our bathroom. He knows his profession inside out and Zoom should be happy and grateful to have an employee of his caliber.I recommend anyone with plumbing issues to contact ZOOM. Their services are exceptional. Derrick Gantt is one of the reasons.
John McDonald
John McDonald
3 years ago
It was a Sunday evening and we had a clogged sewer drain. Mike was out to the house within 1 hour and cleared the clog without any problem. Even ran a camera down the pipe so we could see the condition and discovered broken areas (it’s 100 years old) that will need to be fixed. Really knowledgeable and friendly service. I highly recommend Zoom Plumbing.
Robert Vander Veur
Robert Vander Veur
3 years ago
Zoom Drain arrived at my residence well withing the window of time that was presented to me. Great communication from dispatch and the technician. Our technitian, Jason, was very helpful and informative.Jason was able to find our issue and reccommend a solution in a very timely manner.-RVV
Mike Budin
Mike Budin
3 years ago
We had a sewer blockage. The technician was Ben Kleiss. Ben was professional in all aspects of correcting the problem. He was experienced and explained each step of the procedure. He took all precautions for safety (wearing a mask) and cleanliness - wearing show covers and cleaning up the work area. He exhibited what has become a rare combination of experience, professionalism, and personality. If we have future issues we would definitely contact Zoom and if possible request Ben.
Alice Deño
Alice Deño
a week ago
They performed sewer scan. Very professional!
Colin Burke
Colin Burke
2 years ago
Had zoom come out for an issue at a commercial property. Ben k was on time, very knowledgeable, and efficient. They quickly resolved our issue, and cleaned up after themselves.
Kayla Labowski
Kayla Labowski
3 years ago
My name is Francis and Mike was hardworking and didn’t quit until the job was successfully finished. Great work and worth every penny. He was friendly and helped me to understand my entire system better. ????
Shirl Fisher
Shirl Fisher
7 months ago
Very professional. He was prompt and quick. Thank you
Beverly Griffin
Beverly Griffin
2 years ago
I’ve been having very bad problems with my sewar line. Other companies haven’t been able to help me. Josh from Zoom came today and did an amazing job!! Thank you Josh!! From now on I will always call Zoom!!
Alisa Walters
Alisa Walters
a year ago
Alex was efficient and solved the problem within minutes. So grateful for him coming out in the evening. He was also very kind to my dog!
Kristine Keenheel
Kristine Keenheel
a month ago
The technical was very knowledgeable and very professional.
Brian Phillips
Brian Phillips
3 years ago
So, I called Zoomdrain on Thursday and made an appointment and they were there the next day. The technician, Mike Roman, came, and fixed my drain problem in less than an hour. The guy was terrific....very professional attitude, the guy knew his job very well. So now I have a new plumbing service ....I will only use zoomdrain from now on ...thanks again, Mike
jose munoz
jose munoz
2 years ago
Had my basement flooded with water due to clogged drain. Called up at 10pm on Sunday night and next morning i had JuanCarlos at my door. I didn’t think i would get someone on Memorial day that quick, i was extremely thankful. This kind of problem has never happened to me before so i had 1,000,000 questions and Juan Carlos had no problem answering every question. Not only was he knowledgeable but also very professional. Once he finished up he cleaned up and it was like nothing ever happened. I would definitely recommend zoom drain.
Sam Winslow
Sam Winslow
2 years ago
Zoom Drain quoted me a much better price than Roto-Rooter and they got the job done. For our 2nd (unrelated) plumbing problem, we used them again. They once again got the job done at a great price and cleaned up after the mess that occurred during the process.
Marsella Ransome
Marsella Ransome
3 years ago
A company representative responded to my on line request very quickly (within the hour).I had the option to schedule the same day (not necessary for my issue) with no additional charge. The technician arrived as scheduled (at the top of the appt window) and resolved the issue (slow drain).I will, without hesitation, refer to friends and family.—Marsella R.
Deanna Clendenon
Deanna Clendenon
4 months ago
I was very pleased with Ryan’s handling of our problem.
sara breznicky
sara breznicky
2 years ago
I highly recommend using Zoom Drain. My technician, Chris Klein, was extremely professional, knowledgeable, and friendly. Chris explained all of my options thoroughly and made a very stressful situation much more pleasant. Thanks again!
Latoyia Bailey
Latoyia Bailey
3 years ago
Zoom is an excellent business of plumbers. I love this company and I'd recommend them to anyone. Their prices are fair. My technician was knowledgeable, friendly, and helpful. This was a welcomed surprise.
David Beker
David Beker
3 years ago
Josh did a great job! He arrived right on time and was polite and professional. He tried several different approaches to get the drain clear and didn't give up until it was fixed!
Jen Lee
Jen Lee
3 years ago
Zoom Drain gave us quick, same-day service for a clogged pipe. Juan was friendly and professional. He fixed up our problem and explained each step along the way. We’ll definitely call again!
Nicolle Fiorelli
Nicolle Fiorelli
3 years ago
JR from Zoom came out on a Saturday evening to work on my drain. He was on time, polite, knowledgeable and efficient. JR explained everything to me and took the time and care to get my sink /drain up and going! I can’t say enough wonderful things about the service! THANK YOU!!
Brian Mudri
Brian Mudri
2 years ago
I experienced a slow drain causing water to backup into my basement on rainy days. Darius from Zoom was able to meet me on short notice, utilize a camera from the sidewalk, identify the blockage, and get it cleared. No mess in the house and fixed the problem very quickly. 5 ⭐ service indeed
Cordula Holzer
Cordula Holzer
2 years ago
I called Zoom to assess and fix a sewerleak that was possibly damaged due to the City of Philadelphia tearing up the streets for months duing a water main replacement project. I explained the situation including the streets only open to residential traffic. My first appointment was cancelled and today the Zoom repair truck appears at the end of my block but technician calls and reports that he will not drive down because :road closed. I pleaded with him and dispatcher stating the UPS trucks drive down all the time but no go.I feel they abandoned a residential emergency because of a road sign.
arnold weinstock
arnold weinstock
3 years ago
Josh was the best,very pleasent person and explained everything.When we went to my back drain and he put the camera in he saw a tennis ball stuck in the drain.He was even amazed. Josh managed to get the ball out and save me from a very expensive concrete Job.He felt confident that we did not have to do the front of the house and felt this would do it. Thanks Josh
Denise Baginski
Denise Baginski
a year ago
Called Zoom for a clogged shower drain, and they came in less than 24 hrs. The technician, Joel C., was friendly and on-time. Also explained the issue as he fixed it!
Tariq Farr
Tariq Farr
a year ago
Dante Beaudry used a camera to determine what problem that I had with my main drain going to the sewer. He gave me a detailed explanation of the problems and also solutions. Very professional.
Lauren McRae
Lauren McRae
3 years ago
The communication was great, sending reminders via texts. They called beforehand to tell me tech was on the way. Sent a text with a picture of the tech for safety. Tech, Derick, was on time, professional, knowledgeable, and fast. Will definitely use them again.
Stacey Julien
Stacey Julien
3 years ago
The company sends a text of the tech's Identification and picture which is great so you are aware of who the technician is. All stars for cleanliness, wore booties when entering the house. Explained the work and prices in detail. Very happy with their service!
Evan Linnett
Evan Linnett
3 years ago
kyle was great!!!!! very good at his job and was very thourough and explained everything as he went along,, he went above and beond my expectations, and even verified his service with cameras, I am going to sign a maintence program today and I hope he is my service technician for years to come,,, thank you again for the great service,, Tom
John Blanks
John Blanks
3 years ago
Excellent price. Was not recommending anything I did not need. Worked by himself and got what I consider a major job , done in a very timely manner.
Checked everything before he left, cleaned up and took it broken pipes. Very professional service from company from start to finish.
Maria Malone
Maria Malone
a year ago
They were prompt, professional and Mike Sweeney our technician did a great job and was friendly and knowledgeable.
b mat
b mat
2 years ago
Darius is an excellent technician and very professional. He completed the work very timely and left the work site very neat. I would recommend Zoom Drain to anyone and tell them to ask for Darius as their technician.
Joseph Paulson
Joseph Paulson
3 years ago
The technician was so knowledgeable about my complex basement water problems. I really appreciate that he told me the bad news that cleaning out the lines probably wouldn’t fix the problem. Then he helped solve a really tough problem by putting in a third sump pump.
Mark Oliver
Mark Oliver
3 years ago
Juan Carlos showed up as expected he was very knowledgeable of my situation he went over my options in full and gave me tips on what I need to do in the future. He went above and beyond what I expected of him. Very satisfied A++
Curtis Alexander
Curtis Alexander
2 months ago
your guys were on time and efficient. The problem was corrected
Elle Luciano
Elle Luciano
3 years ago
Jerald came quickly, gave me a five minute heads up so I could crate my dogs as I had requested, and was courteous and professional. He explained everything and worked quickly and neatly.
Diane Marsh
Diane Marsh
3 years ago
Mike Sweeny came over on Saturday evening and quickly assessed what he planned to do to trouble shoot our backed up water situation in our kitchen. He explained what he would do, told me the cost, had me agree to it, told me that if his first approach did not work that he would then begin on a new trajectory with an increased price. After delving into his first approach, he found what was causing the problem and resolved it. He had a great and positive attitude. Very courteous and informative. And he solved our problem. Thanks Mike.
Jim Deathwiler
Jim Deathwiler
2 years ago
Update: 2020. Used them again. Mike S was the plumber. He was really good and thorough. These guys are my go to.. Punctual and thorough. Ben K was the plumber. He explained everything he was doing and got my plumbing in working condition. 2nd time I used this company and I am very pleased with the performance.
Kevin Norfleet
Kevin Norfleet
3 years ago
Have had to call twice in the past year for two different drain issues. The technicians are polite and make sure to explain the options before they begin work. The prices are fixed so you know what to expect before they start. Each time I called them they were out within 12 hours. While I hope I don't have to call them again they are first on my list to call if I have a clogged drain.
John Gallagher
John Gallagher
4 months ago
Fast and efficient. Dante was very professional .
MomOf2
MomOf2
a year ago
I contacted Zoom Drain for emergency service. Their coordinator was supposed to call me to arrange service. No one ever called me. I will never contact Zoom again.
Marcia Dixon-Moore
Marcia Dixon-Moore
4 years ago
My technician was very pleasant and knowledgeable. He was able to get out pieces from snakes that were broken off in my drain from other companies. I am very pleased with his work.
Robert Green
Robert Green
3 years ago
Kyle showed up very quickly and it was very professional. Fixed it in a small amount of time. Took extra time out of his day to provide me with additional estimates on the spot. Would definitely use again. Thanks Kyle! Thanks Zoom Drain!
Ann D Pillion
Ann D Pillion
3 years ago
Kyle was wonderful! Not only did he do a very thorough job, but he was also a very nice person. I would definitely keep him in your business!
Ron Kall
Ron Kall
2 years ago
Josh was very nice and tried everything he knew to clear my rain water drain. Unfortunately for me, the drain was beyond his ability to clear it and I may be facing a dig repair, which is why I didn't rate this experience a five star!
Nicholas Triola
Nicholas Triola
2 years ago
Marquise was friendly, professional, and took care of my issue quickly. No one enjoys plumbing issues but Marquise took all the stress and worry away by addressing the problem within minutes and fixing it even faster!
Aaron Curry
Aaron Curry
2 years ago
Managed to fit me in on a Sunday. Very responsive. Technician Marquise was very polite, wore a mask and shoe coverings, and diagnosed my issue (bad ejector pump). Will use Zoom Drain again.
Betty Sowinski
Betty Sowinski
4 years ago
We were very happy with Hayden he was helpful in our decision making , his demeanor while 2 people who were confused and indecisive were trying to make heads or tails at a stressful situation. he is truely an asset to your company. And he knows his job. Thanks Hayden!
Wykiesha Dukes
Wykiesha Dukes
6 months ago
Devin was the best...???Told me to think positive....Your the best Devin
Taylor Horwood
Taylor Horwood
3 years ago
The technician Brad showed up early and was very friendly. He explained everything he was doing and resolved the issue quickly. Will 100% be using these services again.
Lia Padilla
Lia Padilla
3 years ago
I wasn't sure what to expect I had another plumber out the previous day who did not do a great job at all but when I contact Zoom drain they came out immediately on a Sunday it was a free estimate. They were very thorough the technician was very professional and very nice and at a very reasonable price I would highly recommend using this service if you want great quality work at an affordable price Zoom drain is the only way to go
frank spadaro
frank spadaro
3 years ago
Was referred by Oliver on a Friday night for a main drain snake at my mothers house in Glenolden PA. I called and the tech was at the location working within the hour, it was cleared, & I was home by 10pm.... Professional timely service is hard to find & I will recommend & use these guys in the future. Thank you!
Alex P
Alex P
a year ago
Wouldn’t give me a quote after I provided my address, kept asking where and how I heard about them. Waste of time, probably just looking to gather and sell infoEdit: no thanks I’m not wasting more time to call you and discuss. I had to ask 3x for a price and was just given continuous irrelevant questions in return. Does it change the price if I found you on google vs yellow pages? Give me a break
Jay Johnson
Jay Johnson
3 years ago
Working with James Lamenia of Zoom Drain was a pleasure. He took the time to examine the drain thoroughly from beginning to end, leaving nothing up to chance. What began as a worrisome situation ended up with the best possible outcome thanks to James' hard work. I'd recommend his services to anyone.
Alex Henwood
Alex Henwood
3 years ago
Zoom Quickly and effectively serviced our drain system. Our technician, Derick G., was prompt and professional. He fixed the issue and made recommendations for keeping everything working 100% into the future. Thanks!
avis albaladejo
avis albaladejo
2 years ago
My place of employment has had an issue with our roof drain clogging up for longer than I’ve been working there. During a heavy rainfall the drain would back up and flood the roof which would eventually come pouring into the building. We’ve had a few plumbers come in to snake the drain the past few years. This time I decided to take a chance on Zoom Drain and I’m very glad I did. They pulled out a couple things in the pipe that must have been down there for years. I’m sure that what they did will help me sleep better at night whenever it rains and I won’t have to worry about coming into a big mess again. I can’t recommend them enough. They were great.
Craig Claudin
Craig Claudin
3 years ago
We have a clogged main sewer drain in a house built in 1925. Darius from Zoom Drain tried multiple snakes and entry points and it was hard getting through the older traps. But he stayed with it, even having to cut a hole in a basement waste pipe to get better access. He was able to get his snake almost to the street. But with the video camera, he determined there was one final trap under our sidewalk where the problem is. Sadly, we'll have t go the next step and dig a deep hole to free the clog. I felt that Darius really persevered and gave it his very best effort. He was hard working, courteous, careful, professional, methodical, and communicative -- and also honest. While there is still more to do, I felt that we received good value and knowledge to get us to this point. Don't hesitate to hire Zoom Drain!
Tina Manasra
Tina Manasra
3 years ago
Chris was my plumber. Nice, transparent guy. Earlier that day, I dealt with a super pushy salesmansalesman-type plumber from a different company that had quoted me $700-800, which turned out to include a costly procedure that entirely unnecessary and counterproductive. The $700-800 job was done by Chris for $339. I appreciate that Chris wasnt trying to take advantage of my lack of plumbing knowledge (which other plumbers I'd shopped for seemed to be trying hard to do).No complaints or regrets! ?
Cheryl Skipworth
Cheryl Skipworth
7 months ago
Excellent service. Job completed neatly and effeciently.
Nick Raimo
Nick Raimo
2 years ago
Jeff was a tremendous help. He went out to the property quickly and kept me informed every step of the way. He communicated quickly and answered all my questions.
Jeffrey Kudisch
Jeffrey Kudisch
3 years ago
Thanks to Zoom Drain & Sewer, and more specifically, Ben Kleiss for his professionalism, expertise, and attention to detail as he helped us identify the functionality of our yard drainage/french drain system. Ben was extremely responsive to our questions, and in addition to jetting and scoping our storm drain lines (that were decades old), actually helped to educate us as well regarding potential solutions. Although the news at the end was not so great (i.e., most of the storm lines need to be replaced due to age and condition of the lines), he provided us with the clarity needed to move forward to our hardscaping and landscaping needs. As new homeowners in the Penn Vally, PA area, we were extremely impressed with his performance and attitude and would highly recommend Ben and Zoom Drain to others. Thank you!
Jennifer Rush
Jennifer Rush
2 years ago
The scheduling experience was seamless and they were very responsive. The technician was wonderful. Very impressed with this company. Will recommend them to friends and family and use them again!
Roberta d'Eustachio
Roberta d'Eustachio
2 years ago
Mark Sell is Fabulous.... he assesses the issue related to the drain and pipes and the problem and he gets right down to it. He is very considerate and cautious to do what is the best solution to the problem. This trait is what I look for in any one who is fixing anything in our hoiuse. Are they careful... tough... never gives up til the job is not only done but down to the highest calibre. Highly recommend this rugged dude. He get's it done. Go, Mark. You go it! thank you.
Cindy Finkelman DO, CWSP
Cindy Finkelman DO, CWSP
3 years ago
My technician was excellent, he diagnosed the problem and worked until it was fixed and i had clear pipes again. he was curteous and made sure the work area was clean when he was done. prices were reasonable and service was excellent.
Doug Barrese
Doug Barrese
3 years ago
Zoom Drain in Philadephia was AWESOME! They were on time, very professional, and left our home clean. Found 4 blockages in main stack and cleaned them all out. Took a very stressful situation and gave us confidence in our plumbing after completing work. Used camera throughout the job and I could see both before and after pipes were cleaned!
Maureen Hubbard
Maureen Hubbard
2 years ago
Great service, very professional. The technician is very good at his job. My main drain was clogged and its nice and clean now. Highly recommend your company. Thank you.
Sabrina Concepcion McGrath
Sabrina Concepcion McGrath
3 years ago
Tyler was great. He came on time and did the job quickly and effectively. Will definitely be coming back with any other plumbing issues we may come across
Zena BuddysGirl
Zena BuddysGirl
2 years ago
Josh was respectful, kind and very nice to help calm me down .. Without having any system for 28 hours he was very helpful in getting things running. Also had my neighbor request him to do her lines..
bob tobia
bob tobia
2 years ago
Hayden, The service Technician, was knowledgeable, friendly and very attentive to the problem. A hard working professional is very hard to find & Hayden is definitely one! Zoom is lucky to have him work for them!
John Evans
John Evans
3 years ago
Although the technician was good, I wasn't to pleased with finding out that my problem is NOT warranted. Please read entire review.My receipt was emailed to me and I did not realize that the work was not being warranted till AFTER he left and read it on the receipt.This work should absolutely be warranted since it was a clogged drain. He feels that my pipe, where the clog was, is pitched back towards the house. That has nothing to do with the clog.If the work is not warranted then you should not charge the high amount that you did.UPDATE: I was contacted a couple days later by a manager and he has been gracious enough to honor their warranty policy.
Frank Innes
Frank Innes
3 years ago
Techs' were on time and notified me when they were on the way to my home. They wore covers on their shoes in my house and were courteous, professional and careful of their surroundings. A-plus in my book. Would recommend to anyone.
Tina Harkins
Tina Harkins
2 years ago
We used Zoom drain to snake our sewer line. The technician, Josh, was extremely nice and professional. He explained everything and, most importantly cleared the blockages of old roots.
Kurt Swanson
Kurt Swanson
2 months ago
Technician was knowledgeable, thourgh and professional!
Mike Norquist
Mike Norquist
3 years ago
Within 24 hours of making my initial call to get a quote on fixing the sewer, I not only had a reasonable number, but the work was done and done thoroughly. Robert made sure that the line was free of obstacles and the water was flowing freely once again. Thanks, Zoom!
Joseph Phillips
Joseph Phillips
2 years ago
It was not the drain that was clogged it was the trap. Additional work is required.
He was very courteous and especially friend. Made me feel like he wold do his best to solve my problem. However the trap was damaged.
Daniel Frisch
Daniel Frisch
3 years ago
Jeff from Zoom resolved my issue quickly and completely in a professional and affordable fashion. We live in an old house with a complicated sewer drainage system and we had a back up. I was concerned that it could not be solved or fixed without major intervention. Zoom sent over a very experienced and knowledgable technician who was able to figure out the drain routes, find the lawn vent (under grown grass!) and then scope and flush out the obstruction. He did this all in one visit and without the need for excavation. He was honest, personable, and effective. I highly recommend him and this company for people with similar needs. DF
Jamie Chapman
Jamie Chapman
3 years ago
Brad, my service technician, was knowledgeable, very friendly, and hard-working. He did his job very well. I can't say enough about this company and their professionalism.
Christopher Fountain
Christopher Fountain
3 years ago
Mr. James was very Professional explaining what was being done. very Courteous and knowledgeable. Due this this mans professionalism I will recommend him and his company to my colleagues. Thanks again James Lamenia
Lawrence Korejko
Lawrence Korejko
a year ago
I just needed a video inspection and Tyler produced a quality product. He was neat and clean. Very professional. Thanks again for the help.
John Flack
John Flack
3 years ago
Mike Roman was great. When he responded to my house he was straight forward and listed the available options I had for a clogged main drain. He explained both cleaning options and how effective they would be at cleaning the main drain. I eventually went with water jetting service. When Mike started the job he had me come out and see all the roots that were growing in my drain and what caused my back up. Once he was finished cleaning, he had me come back out and look at his camera again. You could see a huge difference. Once Mike was done he explained what else he saw in the pipe and what repairs I should look into the near future due to how old the main drain was.The great thing was he never tried to see me any service, he showed me preventive ways of keeping my main drain from clogging up again. Very happy with the service.
Thomas Walls
Thomas Walls
3 years ago
THE TECH WAS VERY HELPFUL AND INFORMATIVE. HE WENT ABOVE AND BEYOND WHAT WAS EXPECTED OF A TECH. HE ALSO MADE GREAT RECOMMENDATIONS ie..yearly maintenance for this type of home. Juan ,was a manager in the field. Extremely polite and conscious of the treatment inside the home. I hope his future with ZOOM is a promising one. Thanks again for the service and advice.
Jo Ann
Jo Ann
3 years ago
I had had other companies work on my clogged drain in the past to no avail. Brad came out in less than 15 minutes diagnosed and cleared my drain. Thank you so much! I highly recomend Zoom Drain!
LInda Casale
LInda Casale
2 years ago
My technician, Josh Gallelli, was not only knowledgeable and professional, he was also a gentleman. He quickly put on his paper booties, so as not to mess up my wood floors, and he was wearing a mask and gloves, requirements during this time of pandemic. He quickly determined exactly what was wrong with my shower drain and showed me how to clean the the little catch cup below the lid of the drain that collects hair and debris and contributes to making the water drain more slowly. Who knew? Now I do, and am grateful to Josh for teaching me this lesson. He is a credit to your company. Give him a raise!
Carrie Reif
Carrie Reif
3 years ago
We needed our plumbing evaluated during the pandemic and Zoom worked quickly to set up the inspection and have it looked at with a scope. They were quick to diagnose and offer the next steps to treat the problem.
Daniel Schaible
Daniel Schaible
3 years ago
Sewer line repairs are never a fun topic to discuss. Zoom provided an excellent team of professionals to repair and clean my sewer lateral in a cost effective and timely manner. I would recommend them and use them on any future sewer line services! ?
Vanessa Kukulski
Vanessa Kukulski
3 years ago
Juan and Brian showed up and were both very polite. We quickly realized that Juan had fixed my sewer line when it was an issue 5yrs ago. He was very knowledgable and didnt try to sell me any unnessecary service. He also helped to figure out what the main issue was and how we can keep on top of it. Zoom, with Juan and Brian really saved the day. Thank you so much
Bob C
Bob C
2 years ago
Full job now completed - they added a new drainage vent and cleared out the whole system. Took care not to damage anything on the property and explained it each step of the way. Very highly recommended!
Jim Caldwell
Jim Caldwell
2 years ago
Two technicians responded promptly to my home. They were very polite, friendly, and courteous. They completed the required service very quickly and efficiently. I appreciate their quick response.
Kimberly Arena
Kimberly Arena
2 years ago
So impressed by Zoom drain. Highly professional, sent a photo of the technician in advance of their arrival. Came on time offered clear, set prices, explained services using ipad. Provided a thoughough cleanout of an exterior drain and clear explanation of services.
John Flynn
John Flynn
3 years ago
Excellent experience. Hayden arrived on time. Explained pricing upfront. He was able to show me exactly where the blockage of our storm drains was located and took care of the problem.
Anthony Massi
Anthony Massi
2 years ago
Zouheir Machkir came out and was very professional. Wore masks the entire time and put on booties when inside the house. They cleared the line and found the source of the problem very quickly. Highly recommended for service, safety, and professionalism.
Dale Apple
Dale Apple
3 years ago
Nadir was compassionate and knowledgeable, and provided great information about the situation. He went beyond his duties to clean up the area that was impacted by the sewage. Great guy. Explained the situation clearly. Took every precaution considering the epidemic of Covid-19.I really appreciated his concern and thoroughness. Thank you, Nadir.
Libra Lady
Libra Lady
a year ago
They are great I had a drain problem with water entering my basement every time we had a hard rain and mike did his job and cleared it I woke up the next morning after a rainy night checked the basement and to my surprise no water I am very happy I chose them so professional mike showed and explained to me the problem I would definitely recommend them thanks mike for everything ?happy customer also no charge to come out and now they are my go to plumbers
Linda Copper
Linda Copper
3 years ago
Service technician Mike Sweeney was courteous and prompt. He performed his job neatly and professionally. Mike was absolutely great... thank you for a job well done
Tirthankar Ghosh
Tirthankar Ghosh
a year ago
Jarrod did an excellent job cleaning as much of the roots in the sewer system and suggested that I get an email extended root cleaning done which should take care of what's still in the pipe.
Gary Trinh
Gary Trinh
3 years ago
Chris showed up for the job on time, professional, get the job done within half an hour. In addition, he did not try to sell me other product like the Technician from Montco Rooter Plumbing and Drain tried to ask me to buy their package deals...Overall, it was good experience, but little pricey for 1/2 hour work for clearing the clog for a yard drain.
Lisa Cullison
Lisa Cullison
3 years ago
I had a leak in my basement last night with water coming in like crazy. I texted Zoom last night and got a response very quickly and a call from a technician first thing this morning. Ben showed up earlier than I'd even anticipated. He was on time, professional, patient, and very proficient. He took the time to explain the situation to me and carefully go over options. He was very pleasant. I would recommend zoom and specifically Ben for any problems you may be having. Fyi there is a 20% off coupon on their website.
Kristina Rico
Kristina Rico
3 years ago
I contacted Home Advisor for a plumber because my dual kitchen sink was clogged. I was connected with Zoom Drain and within 45 minutes Service Technician, Darius, arrived at my home. A text message with Darius' picture was sent to me immediately with the contact information of Zoom Drain. Since my fiancé was the one at the house, I was able to forward the information to him so he knew exactly who the technician was. Within 1 hour my drain was unclogged. Darius was extremely professional. Would definitely use again!
David Watts
David Watts
3 years ago
Nadir Casey is a lifesaver. Friendly and incredibly knowledgable, he easily diagnosed a complex issue in minutes that other plumbers in the area were mystified by. He resolved it with ease and the cost was reasonable. I will be requesting Nadir in the future should I need a drain expert again.
doug mac
doug mac
2 years ago
Josh was great. Professional and explained every step along the way. Didn’t feel pressured and gave an honest opinion when asked. Definitely use Zoom Drain!
brucermarino
brucermarino
3 years ago
The response was prompt. The pricing was clear. Our tech Bradley Blithe was professional, polite, thoughtful, intelligent, knowledgeable, efficient, and even cleaned up the place well. I could not ask for a better service experience!
Lisa Lavelle
Lisa Lavelle
3 years ago
Jerald was a consummate professional. Kudos to Zoom Drain for their excellent training program. More companies should adopt like training. One of our more pleasant home repair encounters. Thank you.
Kristen Raymond
Kristen Raymond
3 years ago
I live in Levittown, Pa. My Husband & I both born & raised here. We moved back here from Andalusia/Bensalem, after being gone about 6 yrs, & bought our 1st home here in L-Town. Since we bought our house, we’ve had issues with the plumbing, the toilet clogging, & everything just backing up into our tub, & the Tell Tale Sign, for those of you that live here, but don’t already know, is ALWAYS when the kitchen sink starts gurgling! YOU KNOW you’re gonna have a PROBLEM!!! In these L-Town homes, everything is all connected, so if you have a clog in your main line, you can’t do anything! That means using the toilet, shower, dishes, laundry.... We need to have a working functional bathroom being that we only have one, & we also have 2 kids! If I would’ve just called Zoom Drain from the gate, it would’ve saved us $450.00. That’s what I paid another “So called Plumber” to do in the 2 times he has been out since early Spring time! His scam was basically just putting a band aid on everything, & charging more money to come out, acting like he’s on your side, but then not even guaranteeing his work! Go with Zoom Drain the first time & if your Plumber isn’t using a camera by the 2nd time he comes out, that’s pry not a good sign... 90 Day Guarantee on their work, which is how it should be!!! Now I know that there is a difference between the Google Guaranteed Companies, & the other plumbing companies! Mike Roman was a very straight forward, nice guy who took the time, got the job done, explained everything he thought I should know, & let me sit & ask any questions that I had... Also, told me that in those first 90 days, if we had a problem, we could call him, & he would go over things with us first on the phone just to see if it’s not something we can easily fix ourselves first, & if not, then he’d obviously come right out. That works for us because my Husband just happens to be handy, & he knew that, but I’m sure if you’re not in a situation like that, he would just come right out. I have nothing but positive things to say about him & the company thus far... And just in case you are wondering, even though Google says they are based in Eagleville, that does not necessarily mean they’re gonna charge you more for a Tech to come out to your area. That was my initial thought. Not the case... Also, before they do any work at all, they give you a free estimate, & tell you exactly what they’re gonna do first, so no work is done unless you okay that exact price first. For us, it was one of two options. Because of this other scam artist from Blue Man Plumbing, LLC (Max Wiesner), I had no bathroom for 4 days waiting on him to get back to me when he came home from the shore, only for him to ignore my texts & calls, & not finish the job we paid him to do, thus not guaranteeing his work! I really wish I would’ve called Zoom Drain from the beginning because this was the first company that I originally wanted to call & didn’t! As of now, I can say that we will be calling Mike Roman from Zoom Drain for all of our Plumbing needs in the future!!! Thanks for making a miserable week a little easier, doing the job that we paid you to do, & doing it right the first time!!! ?
LE L
LE L
2 years ago
Zoom drain's tech took his time to make sure a clog is n a narrow kitchen drain was fully cleared before he left. I was happy with the service I received.
Jane Brydon
Jane Brydon
3 years ago
We had our I dual plumber out to fix the back up in our basement drain. He referred me to a specialist, Zoom. Derrick showed up in a timely manner, figured out what was going on and fixed our problem. So happy!
LA Rosen
LA Rosen
3 years ago
Mike, Tim, and 3 others were here all day from 8:30am (arriving 30 mins early, low traffic) and working past 4:30pm to finally achieve success. Might have been happier if the exact location of drain blockage had been identified as inside the house and started there -- but they did ultimately find it and chip away at the large, invasive roots which completely shut down this critical rain drain. The project started outside, where they carefully disassembled our brick patio and excavated in a surprisingly small work area around the drain, with everyone thinking the blockage or break was in or near the trap. (Others had tried to snake it, and all thought it was in or near the trap there.) Finding no problem there, they moved out front with cameras, jet routers (that eat the roots in their path) and other attempts to clear and see what was going on before having to cut into our finished basement walls to get at the offending section of pipe. They cut out a section of our 100 year old iron pipe, and replaced it with an impressive repair. Access was not easy as electric wiring and wood framing made getting at the pipe extra challenging. But, the repaired piece of pipe looks great, and the drain is clearing water when tested. However, I really think the company needs to partner with a mason/cement contractor and drywall finisher to help homeowners put the work sites back together. The Zoom team back-filled with the dirt around the outside drain, but they do not do the finish work (as was disclosed) and left the in-fill inches below the drain itself where rain water will pool and sink into the earth against our basement wall until we can get someone else (who?) to finish with sand, soft-set cement and replace the bricks. I can't express the relief of having a free-flowing yard drain, finally, after weeks of flooding and the stress of having to research and acquire a pump, which needed to be actively plugged in every time it rained (and there were deluges) to pump the water into helpful neighbor's yard. Having the drain cleared and repaired is not as complete as it should be if we weren't left with this project of getting someone here to close up the patio and walls -- and it's a small (though critical) area that is hard to get hard-scapers, masons, or other contractors to come do.I was so impressed with the skill, patience, caution, teamwork, and willingness to try everything possible to minimize damage while effecting the successful repair of our 100% blocked storm drain; every member of the Zoom team were complete professionals. It was messy work, but at every step they endeavored to protect floors and carpets, and though very inconvenient for them to do so, they never the less slipped booties over their mud-crusted boots every time they moved from outside to downstairs as they worked away as a team at each piece of the job. The yard was cleaned up, and all debris hauled away in contractor bags. This type of repair can be harrowing, but their calm professionalism made it so much less stressful.Price quoted seemed high, at first, but then seemed quite reasonable after I saw how many men worked for well over 8 hours to get this job done right. (Another company's quote was much lower, but left room to add more if they had to move inside the house to get at the blockage. Zoom charged no more than original quote because they did not have to go through foundation wall. yeah!) Absolutely worth it... now if they could just help with getting things put back together -- drywall and brick work -- they'd have a more than 5-star enterprise. (Their competition doesn't do the finish work, either.)Rain is expected soon, so the real test will begin. I am optimistic.
Carin Connor
Carin Connor
3 years ago
I was a Sunday and my sewer line backed up in my basement. Kyle was out with in the window I was given. The beginning of the time frame to expect a technician. He explained everything and work until my sewer line was cleared. He was amazing!
Dennis Gee
Dennis Gee
3 years ago
Zoom's service was great. They came the next day and Mike was professional and did the job with no fuss. Standard snake clean out to the street was $389.
Cris
Cris
3 years ago
Zoom drain was excellent and our technician, Chris, was very helpful and insightful. Very happy overall with how they handled the work and the results.
Patty McIntire
Patty McIntire
3 years ago
Remodeling the laundry and adjacent powder room. The old galvanized pipes were super clogged. My house is on a concrete slab so I was worried the floor would have to be jackhammered but Chris got the water flowing. Zoom was out here within a couple of hours so I did not have enough time to work up a full blown panic attack. $466. We decided to forego the camera as that was another $300. Their warranty does not apply to galvanized since galvanized pipes are so prone to flake build up.
Bob Broph
Bob Broph
3 years ago
Completed the job completely and quickly. Kept me informed of everything that he was doing. Fixed the blockage problem and cleaned up when finished. Unfortunately, I'll need follow up work to replaced a damaged drop box in the front yard.
Thomas Laconis
Thomas Laconis
3 years ago
I love they text a picture of the person showing up beforehand. They also communicate great and are on time! The service tech is very good and explained what happened and provided a video showing the service performed.
Deborah Salomon
Deborah Salomon
3 years ago
We have had a basement drain for gray water backing up for a while now, had a plumber out but no real difference. Called ZOOM DRAIN.COM they called me back within 5 minutes and sent a Great Technician out the next day!! Chris S. Came, was very polite, clean and snkaed the pipe. Works much better now and he also suggested we try some Zoom Drain chemical to keep the drain open . I do alot of Dog blanket washing so there was a ton of hair and build up in that drain, also the drain was not meant to have a Washer & Dishwasher empty into it at the same time as was hooked up by previous owner!!! ZOOM DRAINS was great to have come into our home. Highly Recommend!!!!! THANK YOU CHRIS S. !!!
Chuck Lafond
Chuck Lafond
3 years ago
Brad schuck did a very efficient and thorough job in clearing a blocked sewer line. His demeanor and attitude made a very bad day seem acceptable. Very professional.
Andre Golsorkhi
Andre Golsorkhi
3 years ago
mike sweeney just came by and saved us from a disaster. he took care of everything quickly, was transparent about each step and option. and did an amazing job containing and cleaning up the mess.thank you so much mike! amazing job.
Carl Johnson
Carl Johnson
3 years ago
Zoom Drain was very responsive with a weekend emergency when my regular plumber couldn't help, and the technician they sent was friendly, very good at explaining what was going on and what our options were, and took care of the problem as quickly as he could.
ARLENE ELLINGSWORTH
ARLENE ELLINGSWORTH
3 years ago
The technician Mr. Juan Borbon was very professional. He explainedevery step of what he was doing to fix the sewer air vent that someoneran over with a truck and broke it. He cleared the sewer line, made a new vent pipe and added a vent cover. The job lasted over 3 hrs and he stuck with it. Thanks Juan, I appreciate your hard work.
Keith Chumley
Keith Chumley
3 years ago
Juan is awesome. He came right away and was very friendly and helpful in diagnosing the problem with our toilet for a reasonable price. I highly recommend him!
Barb A C
Barb A C
3 years ago
Came home from work to a clogged sewer drain- called Zoom and within 3 hours everything was fixed. Kyle was our technician, he explained what was going on and how he was going to fix it. I would highly recommend Zoom for your sewer & drain needs!
David Littell
David Littell
3 years ago
This was an excellent experience for us here it was thanksgiving and the kitchen drain clogged my plumber referred me to zoom I was told that I would get a call when technician was on his way Hayden arrived shortly after he explained everything to me any risk involved what he would do from beginning to end he did it with great skill and was so thorough and so clean I was concerned that it would be a mess but I had nothing to clean up beyond my expectations he was polite and professional and took pride in his work thank you so much I will use you anytime again if I have a problem and I will most certainly recommend you to others
Pat Gorman
Pat Gorman
3 years ago
Nadir came out within hours of my call. Though the clog was more difficult than anticipated, it was cleared at the stated flat fee. Nadir was friendly, informative and left the area cleaner than when he arrived. A very good experience.
Carol Gambone
Carol Gambone
3 years ago
Zoom came when I needed them. Ben was professional and VERY knowledgeable. He explained everything, answered all my millions of questions, and taught me preventative tricks.
Robert L. Henry
Robert L. Henry
3 years ago
Tyler Syroskie was excellent to work with. He explained each step that he was performing, and bottom line solved the problem. Also during these troubling times, he wore mask and gloves and fllowed social distancing guidelines which we greatly appreciated. I would strongly recommend Tyler and Zoom to anyone having drain issues.
Matt Guerrieri
Matt Guerrieri
3 years ago
These guys are great! They emailed me 15 minutes to let me know where they were at, texted me to let me know the technicians name and what they look like, and answered all my questions. Highly recommend.
Stephanie Britten
Stephanie Britten
3 years ago
The terribleness of having my sewer backed up was made so much better from having a great technician come to my home. Chris was very pleasant and explained everything. I recommend Zoom Drain.
Donna Scarpiello
Donna Scarpiello
3 years ago
I like everything about your business! Mike was wonderful! They were a great team. Friendly, knowledgeable, hard working! Would highly recommend!
Tim G
Tim G
3 years ago
James was outstanding! Very thorough and explained every step of the process. He also did a great job cleaning up after the job was finished.
Mark Shively
Mark Shively
3 years ago
Very easy process from start to finish, including notifications and ID verification of the tech (Chris). Came in, diagnosed the issue, provided a flat rate cost, and worked cleanly and quickly. Very impressed!
Richard Theriault
Richard Theriault
3 years ago
Was referred by Oliver heating and cooling. Our problem was that the main sewer line leading out of the house was clogged. Technician was very timely on arrival from initial call. Explained in easy to understand terms what the problem might be and the steps he as going to take to correct the problem. Determined the problem and solved it. Very helpful, polite, empathetic.would gladly refer others to him and his company. Even contacted Oliver Heating and Cooling to thank them for the referral.
Flora Figueroa
Flora Figueroa
3 years ago
I was so pleased with their prices and how fast there responded awesome. I highly recommend them. I call rotor rooter and they wanted triple the amount for doing the same job as zoom drain
Frank Dowd
Frank Dowd
2 years ago
Chris was fantastic! On time, extremely professional, explained the problem and the process clearly and was very persistent in clearing our office drain issue. Highly recommend Zoom & Chris.
Patricia Horan
Patricia Horan
3 years ago
Zoom drain was very responsive to call. Tech showed up right on time. Showed me cost right up front . He explained everything he was doing as he went along. He gave me advice on what to do to help prevent recurrence of the clogging.
Alyson A
Alyson A
3 years ago
Zoom Drain came on a holiday weekend. Technician was professional and did a great job. Price was very reasonable. Highly recommend!
Kat Dumenigo
Kat Dumenigo
2 months ago
Very nice, helpful, efficient work!
mia mengucci
mia mengucci
10 months ago
Prompt and professional. Walked us through all phases of the job. Definitely will use this company again.
Jonathan Ramos
Jonathan Ramos
a year ago
I appreciate the consistent help zoom provides... Jeff is such a respectful and quick person. Thank you for helping my family Zoom.
Arlene Esquilin
Arlene Esquilin
a year ago
Absolutely great service and affordable! Didn’t leave my home without fixing my issues even after their day was supposed to be ended by 9pm. Definitely recommend
Cynthia watson
Cynthia watson
4 months ago
Great job, friendly, curious and did a good job.
Gabriel Robison
Gabriel Robison
2 years ago
Jon was extremely helpful and knowledgeable. Talked me through the whole process of unclogging our sewer main. Even let me watch! Great service!
Dr Holly
Dr Holly
3 years ago
I love that they are open 24/7. The work is always stellar. They arrive in their allotted window of time. They make sure their work is done properly and thoroughly explained to me. I recommend.
Marc Harris
Marc Harris
a year ago
he did a good job and was very helpful and polite. He was very knowledgeable and did a very good job handling the situation.
Melissa Parsons
Melissa Parsons
3 years ago
Tony Falco was professional, courteous, and knowledgeable. He worked quickly to identify and repair the source of the leak. Reasonably priced and excellent service.
Felix Sanchez
Felix Sanchez
6 months ago
The team is punctual / has great customer service skills ??
Norman Goldberg
Norman Goldberg
3 years ago
Josh was terrific, he found where my drain was clogged and resolved the problem. He did a great job of cleaning up when he was done. Highly recommended.
Kerry DeAngelis
Kerry DeAngelis
3 years ago
The service technician, Jerald Rose, arrived on time. He was professional, efficient and well-prepared. I am very pleased with his work.
Gloria J. Pinsker
Gloria J. Pinsker
3 years ago
This was the second time I had Zoom Drain out to fix a clog in my upstairs bathroom. Even though the service is somewhat pricey, the technicians know what they are doing, have all the right, modern equipment, and do a thorough and professional job.
Nicole Hoffner
Nicole Hoffner
3 years ago
The customer service was incredible! Also Brad was friendly and very knowledgeable. We are very impressed all around. We will definitely call them again!
Mark Prince
Mark Prince
3 years ago
Hayden did a thorough job and got things working in a difficult situation. And he explained what he did quite well also. 1 small loose end that I'll hope to resolve tomorrow. Thanks.
Rachel Coakley
Rachel Coakley
3 years ago
We called with an issue and they were out within an hour and he went above and beyond to try to fix our issue even though it was a larger issue that needs to be addressed... he was very nice and pleasant and was sure to do what he could to diagnose our issue.
Patricia Coiner
Patricia Coiner
3 years ago
Darius informed me about the details of his plan of action, kept me informed of changes and left the locations SPOTLESSLY clean. He was polite and took time to explain his work.
Amanda Applegate
Amanda Applegate
a year ago
The online scheduler wasn't accurate but otherwise great experience. Professional, cleaned the drain, didn't try to push extras. Would happily use again (but hopefully won't need to!)
Alyssa Bowers
Alyssa Bowers
2 years ago
A plumber I had in a couple of years ago who shrugged and said he couldn’t unclog the drain. Derrick came and fixed the problem in no time. He was very kind and efficient.
Shalena
Shalena
3 years ago
I called today and received same day service. The technician was very polite. He explained everything to me. He answered all my questions. This company is one to keep on speed dial for your drains. The only thing I'm upset about is that I didn't find you guys sooner. Thank you so much!!!
Tyrone King
Tyrone King
2 months ago
Very good work And very professional
Mike Gonzalez
Mike Gonzalez
2 years ago
Awesome! Timely, courteous, knowledgeable, Clean, friendly. I was grossed out and frustrated with a backed up line. He was able to come in and remove the blockage right away.
Shari C
Shari C
3 years ago
Very professional technicians who explained our issue thoroughly and left everything neat and clean.
We needed immediate service and they were able to get to us within a few hours. Thank you!
Jorge Salazar
Jorge Salazar
2 years ago
I had an emergency in my my basement with a line clogged and I was getting a lot of water in my basement, I called them on Sunday they came and problem resolved in about an hour. Great technician, very respectful and knowledgeable. Thank you.
Aliya Smith
Aliya Smith
10 months ago
My tech Alexander was AMAZING!!! Customer service from beginning to end! Thank you Zoom Drain!!
Patricia Nagele
Patricia Nagele
3 years ago
James came earlier than expected, evaluated and explained everything thoroughly, was able to resolve the problem quickly and offered helpful information. I would definitely use Zoom Drain again.
Walt Komlodi
Walt Komlodi
7 months ago
Great guy. Great service. Would highly recommend
Ok Coy
Ok Coy
3 years ago
This is my third time using Zoom(different properties) they always come thru for me. James L is amazing tech and knowledgeable would give him 10 stars. Thanks .
Anise Smith
Anise Smith
a year ago
This company is a “Go To” for fixing issues for ALL of my properties. The professionals that are sent are friendly, pleasant and extremely knowledgeable. ??
Paul Guercio
Paul Guercio
2 years ago
Josh was very professional and did everything he could to unclog my sewage line. It turned out that the Township’s main sewer line was clogged and Josh cleared it for them. I would highly recommend this company.
Michael Peters
Michael Peters
2 years ago
Drained crawl space and replaced Sump pump. Technician was awesome and did a great job despite some location challenges with the sump and the 3 ft of water. Would recommend.
Elzena Johnson
Elzena Johnson
6 months ago
Very polite and business I will use them also in the future
Willette Burgie-Bryant
Willette Burgie-Bryant
2 years ago
EXTRAORDINARY level of excellence in job completion and in customer care for a complex drainage issue. Rob was extremely thorough, communicative, clean, helpful, and a pleasure to interact with. THANKS ROB!
Ron Davis
Ron Davis
4 months ago
Honest, knowledgeable, and would recommend services to anyone.
Mark Chalupa
Mark Chalupa
11 months ago
We use Zoom Drain at our complex exclusively since they are very reliable.
Maria Waclawski
Maria Waclawski
4 years ago
To call a service at 5 pm and have them come out to complete the job in less than 3-1/2 hours is amazing, not to mention the great customer service. And, there's a guarantee! I would highly recommend Zoom!
Terri Harkins
Terri Harkins
2 years ago
The technician and helper were super friendly, Explained exactly what needed to be done and how they were going to fix the issue. Cleaned up and done in no time. Would use again. Excellent!
Aking Beverly
Aking Beverly
3 years ago
Tyler was absolutely amazing. We’ve been searching for our trap for years. He’s the first to find it! Excellent work too! Thanks Tyler!
Rosemary Lazo
Rosemary Lazo
3 years ago
Bradley was very professional!!! He went through our whole system and found the problem. Very friendly and kept us informed thru out the process. Highly recommend ZOOM!!!
hondret1
hondret1
3 years ago
Mike Roman was very prompt and professional. He wore shoe covers into my home. He explained the process and told me how to maintain.
JuSim
JuSim
10 months ago
Thanks for saving my life Stephen! Not literally but that's what it felt like lol. I appreciated the honesty and transparency with my clogged sink.
Benjamin Burenstein
Benjamin Burenstein
a year ago
Marquise was skilled, efficient and personable, answered all questions clearly. Great work.
Gina Liparota
Gina Liparota
a year ago
Sean was a pleasant person who did a great service talked us through what he was going to do and gave us different options in repair thank u sean clay
Jim Okun
Jim Okun
a year ago
While having a sewer drain block is never pleasant, Anis Asian from Zoom did an excellent job explaining the nature of the problem and what he was going to do to repair it.
Kat Moran
Kat Moran
2 years ago
Tony and Abe couldn't have been more professional this morning. They were on time, answered every question I had, & were able to help me with exactly what I needed. I will absolutely be calling again in the future!
Nicole Castor
Nicole Castor
3 years ago
Jason was simply awesome! He was calm in a stressful situation. Highly recommend him! He evaluated and fixed the problem quickly!!
huma ali
huma ali
3 years ago
Excellent technician with excellent customer service skills (Tyler S.). Took the time to listen to the issue and then worked to resolve the issue. Also, gave advice on how to use pre-caution to avoid the issue from happening.
Eric Zettlemoyer
Eric Zettlemoyer
2 years ago
Fast turn around, they were able to come out fast and do a sewer inspection we needed for a home sale. James was great, great service all around. Thanks!
Dom Cerruti
Dom Cerruti
8 months ago
Darius was very efficent and prompt. Really helped me in a bad scenario.
Lovisa Ljungberg
Lovisa Ljungberg
9 months ago
Excellent service, they were professional and timely. Would definitely use again.
Tabrine Films
Tabrine Films
3 years ago
Mr. Iberer did an excellent job today. As always the Zoom Drain organization did a great job. I would highly recommend Mr. Ibrerer as well as Zoom Drain for any of your plumbing needs.
Amanda Six
Amanda Six
3 years ago
Fantastic service. The technician Darius was professional and friendly. Will definitely use Zoom Drain in the future and recommend to everyone.
Timothy McCarthy
Timothy McCarthy
8 months ago
Cleared our two clogged sewer drains. The technician stuck at it until he had them all clear.
Lauren Shipley
Lauren Shipley
3 years ago
The team was very friendly and my technician was very helpful. He gave me options and explained everything. I appreciated his swift work. Thank you!
Janay Jones
Janay Jones
3 years ago
Zoom is great. Fast, reliable, and courteous service from the phone representatives to the technicians. Technician Tyler Seroskie is extremely polite and knowledgeable.
Barry Stock
Barry Stock
3 years ago
Ben got my house quickly, acess the problem and gave me soltions the would fixed the problem. He performed the service quickly. Will use Zoom again
SHARON WILLIAMS
SHARON WILLIAMS
2 years ago
Fast and excellent service, friendly workers! Sent a picture and bio before he arrived! Will definitely call again if needed! Highly recommended!!!!
Ruthie Real Life
Ruthie Real Life
a year ago
Really good customer service and proffessional rep they sent us, but in the end the prices were way to high for just a vent pipe unclog.
Anita Woods
Anita Woods
3 years ago
I had roots clogging my main line. Good communication; prompt; sends pic of tech so you know who is; coming to your house. Courteous, cleaned up beautifully.
Anita Culbreath
Anita Culbreath
3 years ago
Service Technician, Josh Galleli, was on time , very polite and courteous. He thoroughly explained what he would be doing. Very pleased with this young man.
Clark Griffith
Clark Griffith
3 years ago
Zoom's representative Chris did excellent work for us. He sought to find the source of the problem and take care of it in the most expedient way.
Kevin McLeod
Kevin McLeod
a year ago
Stephen was very professional, personable and he explained everything he did as or before he did it.
Dre Brown
Dre Brown
3 years ago
Nice dependable business. Didn’t have to wait too long for service. The tech identified the problem and explained pricing and services thoroughly. Great Job James!!
Steve S
Steve S
3 years ago
On time, extremely courteous and knowledgeable, James was quick to diagnose our problem and propose solutions. I will call Zoom again and ask for him by name.
Kyela Williams
Kyela Williams
3 years ago
Very personable and helpful. Explained in language I, a non plumber, could understand. Gave suggestions as to what I should do in the future. I wish he could have done all of the work that I needed done. Good job!
Patricia Roberts
Patricia Roberts
9 months ago
Great service and they came early. Definitely use them again
Maria Mozzoli
Maria Mozzoli
3 years ago
Great service. Bradley Blithe was on time, explained what he was going to do and the cost, showed me what he did and explained what i could possibly do in the future if the problem reoccurred.
karen lynch
karen lynch
3 years ago
They did a great job. Everything was cleaned as if they were not there. They showed me the crack pipe and explained everything that a woman could understand. Hats off to Mark and Justin. Thanks

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