Vincent Goffredo Plumbing & Heating

I called about a water pressure issue that we’ve had for quite some time. Luke was to our home within 30mins to take a look. His best guess was that it was related to the water main and gave me a recc of who to call. We’ll be using Goffredo in the future for our plumbing needs based on Luke’s swift communication and kindness!

Called this company as my usual plumber was not available, they came out quickly and did warn me if they could not clear the blockage it would be $100 and $200 if they could. The tech came for less than 10 minutes according to my tenant, used a 6 ft auger and did not even attempt to snake the pipes. Called my usual plumber, he asked me Why didn't they remove the toilet and snake the pipe? What type of plumber does not carry a snake on them?. Additionally, I did not receive a call explaining why they could not clear the blockage but instead an invoice was sent in less than 40 minutes from my initial call. I have no problem paying a service charge if the work can not be completed, but this company put about 5% of effort into their work, I would have much preferred to pay someone else who cares about their craft and customer. It seems others have had good experiences, hopefully yours is not like mine.

I called this agency for service; however, the service that I needed was not what they did. Here's why I gave them 5 stars. Quick response in minutes, on the other side of that call was one of the nicest guys I talked with in a long time and I talk with a whole lot of people, he was honest and transparent regarding his skills and quickly referred me to another agency that could better serve me. I will gladly call this company back for interior plumbing issues within my company.