Heather Thomas
a year ago
This was by far the worst experience I have ever had with a contractor. Mike Moser was referred to me by a client to get a bottle filler station installed for my fitness facility. This was a big deal for my business and something I wanted to be able to offer at my facility. I was very clear about this from the start. Mike came out and did an estimate and provided me a quote a week later with two options. I chose the option I wanted and we scheduled a time to do the work. He never showed up to complete the work. He explained that he had a family emergency after I reached out to him. I was very understanding and we rescheduled for another time. He again, did not show up to do the work. No call, nothing. We scheduled a final time way far out and same scenario! I was shocked! So I have given up on him performing the work. I asked for a refund for the estimate three times and still have not received it. Yes, it was a small job but he should have never sent me a quote and should have communicated better with me from the start.