MK Plumbing, LLC

Mohame was excellent! He got the job done.

Very professional. Did a great job on install.

Good

Hello,
I usually do not write reviews that much but this one needs to be shared. MK plumbing was assigned to me by my warranty company as there was a leak in the water heater and water was seeping to below apartment closet. Due to this my housing association COMPLETELY turned off the water for my unit as there was no other way around.
Technician (Mohammad) came to look at the issue and took few pictures. I made him aware that there is no water in the unit and we are taking showers and using restroom in community gym, which is very dangerous especially in this COVID-19 pandemic.

Technician assured me that he will submit the required report to warranty company as soon as possible to start the tank replacement process but after that there was no communication from him. No response to call/texts/emails etc. Even my warranty company tried reaching out to him and same thing no response due to all this I had to spent almost 5 days without water which made me vulnerable to deadly virus.

With any kind of job professionalism is required and we have a duty to respond to our customer, especially in the case when you can't execute the task.

I never got to see the work but if you are looking to work with someone professional I will NEVER recommend MK Plumbing. Please choose wisely.

Will not recommend MK Plumbing, LLC to any of my friends and family. The owner Mohamed, replaced my sump pump with a defective product and caused my family to spend our hard earned money on a new sump pump only a month later. In total we spent almost $600 for bad customer service and poor quality product. If you do decide to do business with MK Plumbing, PLEASE make sure that the product is in fact new from the box with the owners manual so you can register it. Mohamed's failure to advise us to register the unit and clean the pit after the FIRST installation caused the new sump pump to malfunction within the first month.

Please do not use this company. I was referred to this company by Choice Home Warranty and because of their lack of customer service and failure to properly diagnosis the two leaks in my kitchen I have to move my schedule around once again to accommodate yet another service call. Muhammed was more concerned with collecting the service fee of $65 than actually locating the leaks coming from my kitchen sink!

Choice Home Warranty needs to do a far better job at vetting their subcontractors. I should have known from the very beginning that things were not going to go well. Muhammed kept getting the appointment day/time wrong. Coupled with that his attitude suggested he was doing me a favor by taking the assignment from Choice instead of appreciating the business from Choice.

I’m sure Choice Home Warranty could have found another company willing to take the appointment and actually do the work by locating the leaks and properly repairing them...!

Muhammed’s only concern during his brief time in my home was to collect a service fee!! Providing quality customer service was not!

MK plumbing did a great job replacing my polybutylene pipes. I discovered a leak in my ceiling and I immediately contacted my home warranty company. Unfortunately, this occurred on a Friday evening but MK Plumbing came to the rescue and accepted the emergency request through my home warranty. Mohamed came on a Saturday afternoon, quickly diagnosed the situation, and fixed the leak on that one pipe. He was very knowledgeable of the polybutylene pipes and the damage that they can potentially cause, so he recommended that I get them all replaced and quoted me a great price. He came the following Saturday and completed the job in a reasonable time and professional manner. I highly recommend this company. I will be using them for any of my future plumbing needs!

Mohamed Kamara is very professional and friendly. We had clogged kitchen sink and he worked very carefully in professional manner. not to mention, he kept his mask on and also used shoe cover every time when he returned to the house and at the end even cleaned up under the sink and close by floor before leaving. After I placed a call, he came by to work within an hour and charged us very reasonable amount that he told us over the phone call. flat rate. no gimmicks. I would 100% call him back next time when we need plumber again and recommend to all my friends to call him. Great Job Mohamed!!

Mohammed was punctual, professional, and very thorough! He called when he was 45 minutes away and arrived on time which is great when you are given a wide 4 hour appointment window. He and his coworker were fantastic and I would highly recommend him to anyone with a plumbing issue because he takes the time to do the job right!

This company performed several plumbing tasks in my home. I put out more funds than I had planned to get it done too. Some things were done okay. The plumber's work caused damage to the light fixture in my kitchen ceiling and & initially told me that I needed to contact CHOICE home warranty & have them schedule another contractor to fix the problem. Well who caused the problem - you! Why should I bear the cost. I had to keep writing & calling and Eventually the plumber came over & did a menial patch up job - totally amateur and shabby results. He should have retained a contractor with expertise in that area to fix the damage. Unacceptable. Also, the plumber did not return to adjust the new bathtub faucet handle that he installed. No HOT water was coming through. water. After weeks of non-responsiveness from the plumber and lack of accountability from CHOICE home warranty - I cancelled my policy with CHOICE and will never use this plumbing company again. DO NOT EVER get a CHOICE HOME warranty -- too many exclusions, unprofessional from the top on down. Also saw state lawsuit against CHOICE that CHOICE lost. There were a plethora of complaints against CHOICE.

Great Experience. My warranty company set up an appointment but I was unable to make that time so I called these guys. They helped me out by coming at a different time. Omar came and installed a new unit in less than 15 minutes and was very respectful and professional. Will recommend this company for sure.

Fixed our plumbing emergency on a Saturday morning very quickly and professionally - and at a fair price.

We had an appointment scheduled for December 21st. The technician arrived 2 hours after the window without a phone call. He was here to check and hopefully repair a leak coming from the bathtub handle. He cut the handle off and said he would go and get a replacement piece. When he returned, he stated he couldn't fix it and he would have to order a piece. When asked if he would replace the handle he removed, he said we could use pliers to turn the water in the bathtub on. That was the last time we heard from him. It has been two weeks and he has not reached out with an update nor has he returned a call or email.

MK was professional and did a great job! I would highly recommend them.

I always have respect for a contractor who keeps his word and completes the job in a timely matter. From the initial inspection to the final bill, everything was exact and professionally done.

I definitely will recommend MK Plumbing LLC to my Friends & Family.

Note: I do not leave bad reviews until first trying to connect with the business to resolve the problem. I did that in this situation and was told that he didn't care what I did and that he would not work with me, so I felt compelled to tell the story.

MK Plumbing was assigned to me through my home warranty company (which is a total train wreck, but that's a story for another day) for a massive leak in my garage. The technician said he needed to cut a hole in the garage ceiling to see what was going on and that it would be an additional $80 on top of the $45 service call. I agreed, because what choice did I have?

The technician cut the ceiling into crumbling pieces of drywall to then tell me, There's no plumbing there, so I don't know what's going on. So i'm like....Uh...ok...so what do I do? We're standing in a pool of water five feet in diameter at this point. Uh, I don't know. I guess just wait. I don't know what to do.

WHAT?

He leaves. Lest you forget, there is still a massive hole in my garage ceiling with water dripping out. So. Mold, ruined ceiling, no diagnosis, $125 gone.

I call another plumber to come in the next week and they diagnose the problem as a leak coming from the kitchen refrigerator in 20 minutes.

I call MK to calmly discuss why I paid $125 for a service that was NOT performed AND a ruined ceiling that will cost me more to fix. The owner, Mohammed, gave the following ridiculous statements:

Well, the tech DID do his job. (By not finding the problem and having no idea what was going on?)

Well, you should have called me and had me come out. (Um, I did call you. Your company was assigned to me. Why on earth would I call back the same company who was incompetent the first time to come back??)

I can't refund you. (But you can. You could work with me to refund me for even part of what I spent since not only did you not do your job, you ruined my garage.

As I said, I tried to call and work with this man, but I had to spend an additional $200 to actually get the problem fixed. Additionally, I called my warranty company between the two plumbers, and reported the problem not being fixed, and they said MK would call me to discuss. They never did.

This is fraud. A service was paid for that wasn't performed. I only wish I had been smart enough to pay by credit card to dispute the charge from these crooks. Beware.

On another note, I'd be happy to come into your home and tell you that you have a plumbing problem but that I don't know how to fix it for less than $125, so please put me on your speed dial.

Disgusting way to do business.

Quick and great service and very professional 👍🏾

Very pleased and satisfied with the service I received. Mr. Mohamed is professional and accommodating to your schedule. I had to call him back and they came within 2 hrs of my call, and took care of the problem in 10 minutes. I would highly recommend the service of MK Plumbing.

I am pleased to share my wonderful experience with MK Plumbing! Mr. Muhammad (my service tech) accepted the work request in an emergency on a Sunday. Even though he had other jobs, he still came on a Super Bowl Sunday Evening! He very quickly diagnosed the problem, offered a temporary solution until he could get the needed parts. The parts were available in 2 days and he was extremely flexible in working around my busy schedule to complete the work. I am thrilled to report that the plumbing work was completed in EXCELLENCE!
Thank you for your prompt customer service and professionalism. I highly recommend this company!

MK provided me with emergency service due to a leak. They came out within a few hours of calling and were able to resolve my issue that same night. I’d recommend them and will be using them again.

MK Plumbing was Professional and courteous. They did an excellent job!

Have used this company a few times. Arrived on time, very accurate efficient and clean. explain everything in detail. I would recommend this company.

Gentleman was professional, very helpful and delivered fast service. Would recommend and call again.

Mohammed is very professional , on time with his appointment, available and responsive, does a very neat and clean job, very respectful group of young professionals men, and he knows his job very well.
I will always use his service. We need more young professionals like him.

MK of MK Plumbing LLC did a great job for us. He came through my home warranty company, however, my claim was denied by the company. I asked MK if he could do the job, and he stepped up. MK ordered the parts I needed to fix my pipe and gave me a great price. He was professional, patient and, most importantly, knowledgeable. Our story is a long one that involved a lot of twists and turns, but MK was great throughout the process and I was very satisfied. He worked with us and mad sure my pipe was fixed in a timely manner, which allowed me to mitigate further damage. I engaged him to take care of an additional plumbing problem, and he handled it so well that I have no issue referring him to anyone who needs a plumbing issue addressed. He is WSSC licensed, so you are in good hands. The only other thing I would mention is that throughout the experience, I kept thinking that this young man was well raised. I would not hesitate to recommend him to my friends. Job well done, MK! Thank you!

Met Mohamed through my home warranty company for some plumbing repairs. He was very professional, polite, friendly and knowledgeable with his craft. I will highly recommend MK Plumbing LLC to anyone. Thank you mohamed for a great job done.

Mohamed Kamara removed an old sink and replaced it with a new one including faucet.
On top of it he also installed a new garbage disposal
We were so impressed with an outstanding services he provided!!
He properly trashed all boxes, old sink and cleaned entire area, so kitchen looked just perfect after all his work was completed.
Beside that he was very flexible with scheduling our appointment and very responsive with answering/returning our calls.
He is the best plumber we ever had!!
I would highly recommend his service to anyone!

Update
2021 They did another excellent job for me unstopping a stubborn drain. Very honest and reasonable. Character is important with this company.
They did an excellent job when my home warranity company denied my claim. They are honest and I have used them four times since then

I was having new floors installed in my bathroom and the contractor broke the pipe when putting the toilet back in place so I contacted my home warranty company which is Choice (BIG JOKE) and explained in full transparency what happened, they scheduled a plumber to come out the next day which happened to be MK Plumbing. First, he stated that he’d have to call and get authorization prior to repairing (sound familiar?), but he informs me that I’d have to pay the service fee of $60 before he could even make the call to get authorization 😳....hmmmm that’s weird, but ok... he calls...claim DENIED (again, sound familiar?) so what’s a girl to do except ask MK if they could do the repairs and what would be the cost, of course he says yes gives me the cost and then tells me he requires payment prior to starting the job... 😳... WHAT... who does that?! But I have to have my bathroom fixed and fortunately for me the contractor had agreed to pay for the damages he’d caused and he did so without any complaints. Mohammed, although not the friendliest guy, makes the repairs within a timely manner...great 💃🏽...I’m back in business, right.... WRONG... I later discover that I now have no hot water 😳... I contact Mohammed and he proceeds to tell me the cold water is what goes to the toilet and he was only responsible for turning that on and that the contractor probably turned it off when he was trying to stop the leak and if I’d like to pay another fee he would come back out otherwise it’s not his responsibility. Here’s what I’ll say about that, maybe you were right Mohammed in that the contractor turned the hot water off by accident, but you’re in the buisiness of servicing customers and building long term relationships (or at least that should be the goal), not that you’re expected to provide your services for free, but a little goes a loooooonnng way! Let’s just say you came back to check the hot water and discovered it wasn’t the valve, but the hot water heater needed to be replaced that could have potentially been a job for you i.e. new business, even if you’d just taken a few minutes to walk me through a few steps over the phone to try to help me figure it out... guess who I’d be calling in the future for any repairs and telling all of my friends to call...you.

In all fairness this just happened today so I can’t speak to the work, I can only hope and 🙏🏽 it was done properly and that I don’t have any problems.

Secondly, Choice Home Warranty is a rip off and there’s definitely fraudulent activity going on because after explaining to the customer service rep exactly what happened with my toilet why would they send a plumber out fully knowing they would not authorize the repairs. The reason I know this was fraud (not sure on who’s part because the “authorization denied” sounds like a side hustle) is because this was the second repair I’ve had through CHW and the first time the plumber did not require any payment until after the job was completed.

Word to the wise if you like being treated as a valued customer do NOT use MK Plumbing and if you have Choice Home Warranty cancel your policy TODAY!

Trustworthy, reliable, professional !

We highly recommend the services of MK Plumbing LLC for any type of interior plumbing. There is no job too small or too large for the talents of Mohamed. He works tirelessly, is professional and reasonably priced.

Very professional and did a great job!

I have been assigned to MK Plumbing sever times via Choice Home Warranty.
Each repair was done correctly and even took the time to provide instructions on making the repair when not covered by the contract.
I called for questions and Mohammed provided details that other folks would have ignored. I was able to buy the parts and fix it myself!!!

Thanks Mohammed, you rock!

My Plummer assured me he would not leave until problem was resolved and that’s exactly what he did

I called my homeowner warranty to repair a pipe that burst in my basement where I had to shut the water off at the main valve until it could be fix. My home warranty would not honor this repair and that made me so.angry after repeated calls to them about this leak. M K plumbing saw the urgency and agreed to do the work at a very reasonable price. He took care of the problem
I found his arrival time exactly prompt. I will continue to use his service and recommend freinds and family to also use MK Plumbing

Thanks again
Satisfied Customet out of Catonsville, MD

Great trustworthy gentleman that provide top notch service!

Mohamed of MK Plumbing did an outstanding job in troubleshooting my plumbing issue. Completed the job in a timely manner. He was very professional and I will definitely use this company again!

MK Pluming came out to home and informed me he was coming back later that day and never returned. I texted the technician ad called and left messages but no returned call. I had sewer gases all through my house and with children and them nor my home warranty company cared. When the tech arrived at my house he acted as tho he didn't even want to the do work. They are a contractor through Choice Home Warranty.

He was excellent

Mr, Mohmaed Kamara installed a new toilet in my home. He came on time, was courteous, efficient, expert, and performed extra services. He installed a bidet system that wasn't part of the contract. He is the only plumber I will ever call again.
Carol Smith

He took my order from warranty company but never performed a right diagnosis. When requested for the re-visit, he never showed up after several follow ups. This resulted me to sit with no hot water for few days. It was freezing outside and he was fully aware that the household members are without hot water but he didn’t care. Very unprofessional

I had a leaking water line from upstairs bathroom and was hooked up with MK plumbing through home warranty company. he squeezed me in on that Friday, worked to diagnose which was tough as line was encased in cement. Resolved the issue . They were professional and caring and did a great job. Would highly recommend

This company is unreliable and professional. They came and collected the co payment from the warranty company. They NEVER diagnosed a problem. They told my tenant and myself they were going to get a faucet and would be back. They left and never return or call. When I called the technician, he told me that his boss will contact me. I tried calling the main number and no answer. I will contact the warranty company to advise them how unreliable this company is.

Fast, reliable and trustworthy. Mr. Mohammad is very knowledgeable about plumbing and got the job done right the first time. I would definitely recommend him.