Best Businesses in Missouri

Steve is a great guy, outstanding service.

I used this plumber over the last 5 years for various jobs, some large. Water heater replacement, faucets replacement, gas log piping replacement. Larry is a great plumber with a 'helpful ' attitude, as I learned when he did the punch list of 8 items on a house I sold. Since then, he is my go to plumber.

Professional, prompt, and knowledgeable. Love this plumbing company! This company has helped us on numerous plumbing rough ins through the years. The owner always seems to know exactly what needs to be done!

I purchased a very expensive boiler (20k) last winter for them for our radiator heat.  They came to try to fix the old unit and said that our only option was a new one.  After some debate, we moved forward.  The installation itself was OK.  They left the basement door open for most of the time, and I had to ask them several times to close it because we were freezing.  I tried to ask them how it was going while they installed it, and they would barely respond.  Given the cost, I don't think this was unreasonable.  After the install, it stopped working completely after about 7 days.  I was pretty upset. They sent out a technician off hours who had no idea how to fix it. It turns out that the reason it stopped working was because the exhaust valve was installed incorrectly.  Apparently, it wasn't windy the day of the install, but there was more wind later on, so it needed to be installed differently.  Yikes. It works well now in terms of heating up the home.  I will say that the cost savings from this unit were not at all what they told us. The salesman made all sorts of claims about all the money we would save to run the unit.  All of that wasn't true.  It is cheaper to run our forced air units (although the radiator heat is much better; it heats evenly, there is no dust blowing around, etc.). We do love the radiator heat, but it isn't cheaper.  Maybe it is cheaper than a 50-year-old boiler, but he knew that wasn't our situation.  We weren't using the radiator heat at that time, which is why they were there in the first place.  All of this was really disappointing, but today, after switching back from Hoffman, I had someone out for a separate issue, and he was asking me about the unit.  Apparently, we could have gotten a similar unit and used it for our hot water as well.  He said it would have been another ~$1,000 (compared to getting a new $3000 water heater).  I remember the salesperson mentioning that as an option very briefly, and I expressed some interest.  I don't really know what happened in that particular part of the discussion after that, but at the very least I didn't understand the options, because it appears like it would have been a no-brainer based on what I am hearing today.  I have no idea what to believe on this particular issue, but it just added to my overall disappointment about the experience, which is why I am writing this review.

Very m professional

Called on a Sunday and they came by later that evening. Fixed the leak and the plumber Cavion explained what he was doing as he completed the job. A little on the pricey side but they did a good job.

I contacted them in new year's day and they came out right away and very professional and decent pricing.thank you Usa plumbing you saved us hundreds of dollars!0

Matt came out twice to Pacific Ice Rink on emergency calls. Fixed 3 overflowing toilets on a Friday night at 8pm. Next we had 4 pipes burst day after Christmas. Again Matt was there within hours. Kids did not miss an ice time and everything was fixed within an hour. We will use Python from here on out!!!!!

Very cool and original

I would like to say that the 2 techs who showed up were on time & polite. Mike & Cody took care of issue, cleaned up,put things back. Thanks for a job Well Done!

We have used Merlo plumbing for years and have been fairly satisfied with their service. However, last week, they literally averted a disaster. I was called by my housekeeper who told me a pipe had burst in front of our house while I was at work. I immediately called Missouri American Water service and placed an emergency order to come shut off our water. Right afterwards, I called Merlo Plumbing and placed an emergent work order to come to the house and repair the broken pipe. They told me they would have a serviceman there in an hour. I raced home and true to their word, a serviceman met me in the driveway. He saw how much water was coming up from the ground (it was almost as if a hydrant had burst) and literally ran around our front yard looking for the water shut off as Missouri American Water had not yet arrived. His name was Tony. Realizing it was from the irrigation system (which was supposed to be closed ) he went out and found the main shut off to our house and averted a major disaster. Water was EVERYWHERE and was flowing into our neighbors yard and had already gotten into the basement. Toni (Acinelli) could have not been more helpful and pleasant. He diagnosed the problem and addressed how it would be fixed. Still, over TWO HOURS after I placed an emergency call to MAW (Missouri American Water) they had FAILED TO SHOW. If it weren't for the quick response by Merlo and their crew (Tony)..I am sure our entire basement (AND MORE) would have flooded. We can't thank you enough.

They were quick and decently priced for any issue. I called a few other places in the area and the prices were ridiculous. I will definitely use again.

Took my down payment and came out and started work but then never came back and finished. Stopped answering my phone calls. Stay away!