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We really liked working with them originally. Rich was communicative and quick to get us an estimate and mock-up. Everything was great until we paid our deposit, which was 1/3 of a big backyard job, and then radio silence.
The only time they communicated was when we reached out. They kept telling us different start dates, further and further out. Finally my fiance requested to just get our money back so we could get someone who would actually do the work.
Matt Coyle then tried to keep our deposit, stating business costs that he refused to provide dated proof for or any record of. It's all pretty disheartening. Matt said he would refund us in full (see texts), but then he never sent the check. 2 weeks later, we texted to see if it was coming, and he ignored us. Then we wrote our 2nd review after 3 WEEKS of no check, and he finally then responds to us with the below text.
STAY AWAY from this company
www.venetianoutdoors.com
The only time they communicated was when we reached out. They kept telling us different start dates, further and further out. Finally my fiance requested to just get our money back so we could get someone who would actually do the work.
Matt Coyle then tried to keep our deposit, stating business costs that he refused to provide dated proof for or any record of. It's all pretty disheartening. Matt said he would refund us in full (see texts), but then he never sent the check. 2 weeks later, we texted to see if it was coming, and he ignored us. Then we wrote our 2nd review after 3 WEEKS of no check, and he finally then responds to us with the below text.
STAY AWAY from this company
1027 E Washington St UNIT 107, Phoenix, AZ 85034
2018 E Sunnyside Dr, Phoenix, AZ 85028